Luxurious and Friendly!

this hotel was incredible for only $105 a night! a huge down bed, down comforters and pillows. very large room with mini-bar and huge bathroom. i made a wake-up call and decided not to sleep but to go for a walk instead. because i didn't answer my wake-up call, the hotel worried about me and sent someone up personally to make sure i was ok...i wish i could have stayed longer...the hotel is right across from the berlin zoo and a block from the train station. very quiet rooms...i can't say enough good things about this hotel...in the u.s. a room like this would have been an easy $350 a night.

Wunderbar Berlin

I stayed in the Palace Hotel for 3 nights and it was wonderful. The hotel has a 5star rating and it lived up to each of these stars on all counts,

friendly staff, central, fantastic breakfast , little luxuries in the rooms it was brilliant.

Berlin itself superseded all expectations, the eclectic mix of architecture was amazing, the people were so polite and friendly, and how lovely to see a city that is so green.

Will return again as in three days only the surface of this city was touched.

Beautiful Palace in Berlin

I spent 4 nights at the Palace Hotel in Berlin during March 2005 and I loved it. The hotel is within walking distance to the Zoo rail/bus station and across the street from the Zoo and the Aquarium. It is located adjacent to the Europa Center which offers restaurants and a market. The Berlin Information Center is 2 doors from the hotel and an Internet service is 3 doors away. Several buses end/begin at the Zoo station including bus 100 that travels to Alexanderplatz, bus 200 that travels to Potsdamer Platz, and both airport buses X9 and 109. The hotel staff spoke English and were very helpful. The room was clean, well decorated, quiet, and included a small refrigerator. The Ka Da We Dept. store is within walking distance and the hop on and off tour bus starts close by on the Ku'damm. If I return to Berlin again I would certainly stay at the Palace Hotel.

Excellent

We booked via hrs for 100€ / night for one night 2 January. The hotel might not have been fully booked so that we had a choice for room location (we opted for a quiet location on 4th floor). We had a nice and spacious superiour room. The only draw back was that it had one window only. The breakfast experience was outstanding. The breakfast buffet is well maintained and they have a special breakfast room instead of using the restaurant. The location is excellent as well for a stay in West Berlin.

A bit disappointed

I booked this hotel as a special New Year treat for my partner but was left a bit underwhelmed.

Good points: The spa was excellent (apart from the indoor pool being a bit cold)! Good sauna, solarium and small gym. Breakfast was fine (not so great as a vegetarian). Quite a lot of choices of cereals, breads, cheeses and meats. Good location - near train stations and centrally located.

Bad points: For the price I was disappointed by the room which although clean didn't quite seem to be 5 star to me. Didn't even have a safe in the room! Thought it more relective of about a 3/4 star hotel. Not quite as billed. And lots of things seem to run out if you got doen to breakfast towards the end of the breakfast times - I've had better elesewhere.

Overall, not bad but I'm sure for the money you can get better elesewhere.

Shabby room, poor service, overrated

Stayed for a week in the Palace in August 04. Despite booking and paying for the room months in advance, e-mailling our requirements for a large room we were allocated a tiny, shabby room which smelled musty/damp or as if someone had been smoking in it. When we complained to reception we were told that if we wanted to change rooms it would cost another £20 per day! We changed rooms only to find out two days later that the internet connection did not work in this room, forcing us to use local call rates instead. The pay movie TV channel in the room did not work either. The hotel suggested we move rooms again! Fed up by this point we decided to stay in the room. On checking out we were given a small refund on our additional charge of £20 extra a day, but nothing for the inconvienience, and distressed caused.

Yes, the breakfasts are nice, if you want to stuff yourself and drink alcohol first thing in the morning, but it does not make up for the poor rooms and service. Next time we are in Berlin, we won't be staying at the Palace. Do yourself a favour and stay somewhere else too.

Very highly rated - Excellent overall

Just returned from 3 night stay at the palace and found it excellent. Very efficient check-in and reception, friendly, helpful staff, good room on the 8th floor with fine views over the park and zoo opposite. Some traffic noise (presume worse on the lower floors?) but to be fair, I tend to sleep with the windows open as not a fan of air-con (which I found worked fine when switched on - can't understand reviews that said otherwise and my stay was during hot period in August). Other major plus was that I heard literally nothing at all from other rooms or from guests walking past room at night or any other time - the first time that I can recall this. Must have very efficient insulation? Breakfast buffet was the best I have ever experienced and I have stayed at hotels around the world. Realistically, I doubt that it could be improved upon. Hotel location also excellent as in very centre of town near all attractions, many resturants, bars and shops within 5 - 10 minutes walk and and cabs outside whenever needed. Highly recommeded for anyone looking for fine hotel in city centre. Would stay there again without hesitation.

Highly Overrated

I would rate this a 2 star. Tried with 4 different rooms and never got one with air conditioning. I certainly expected more from a hotel rated 4 or 5 star. Major disappointment in the middle of June.

Fantastic hotel

We've just come back from Berlin and stayed at the superb Palace Hotel which we booked on an extraordinarily cheap rate on lastminute---. The hotel was excellent - they even upgraded my Mother-in-Law to a 7th floor Junior Suite (I think that's what it was called) after I rang and told them it was her birthday. We stayed in one of their 3rd floor deluxe rooms which was first-class - very big, very classy, extremely comfortable and clean and obviously recently renovated. We loved it! The breakfast (included in rate) was totally opulent and service was impeccable and friendly - they even had champagne! Fantastic hotel.

Went overboard on oppulent breakfast!

From the outside this hotel doesn't look anything special, however, as soon as you enter the lobby the luxury and the first rate service are apparent. Hotel staff were very attentive and knew our room requirements - quiet, non smoking etc. We had 'lost' a bag on our flight (British Airways) and they provided excellent toiletry kits as a matter of course. Our De-luxe room was beautiful, very tastefully decorated and extremely spacious. The bathroom was large with a bath, walk in shower and double basins. We had requested a quiet room and this is what we got, so along with the comfortable bed we were able to sleep soundly every night. Breakfast was amazing, the hotel describes it is as oppulent and it certainly was. Hot food is prepared freshly and the cold buffet is kept well stocked all through the breakfast time. An amzing amount of hot & cold drinks are availbale - even champagne! I would strongly recomend this hotel for anyone visiting Berlin its location is excellent.