Hotel Monaco Salt Lake City - a Kimpton Hotel
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Historical Traveler Reviews Hotel Monaco Salt Lake City - a Kimpton Hotel
We were blown away!
My girlfriend and I stayed here last Summer, and we were blown away by the hotel Monaco. Neither of us had even been to Salt Lake City before.
The hotel was clean, with fantastic decor, great bathrooms in a great location. My only complaint would be that their highly Zagat rated restaurant located in the hotel was closed for a private party.
Otherwise this was a great place to stay. We will definetely stay in other Hotel Monacos around the US due to our great experience here!
Overall, a great experience...
I decided to extend my business trip and had my wife join me on Fri evening. When we checked in, the Hotel was very impressive. From the courteos valets to the whimsically designed lobby.
The first, and only real problem we had with the hotel was that there was a $15.50 per day charge to park our car at the hotel. This was an unwelcome surprise.
Once we arrived at our room (A mediterranean suite) on the second floor, we found the room to be delightfully designed with ample, if not roomy space. The one disappointment though, was the bath area and the view. It was somewhat small with a plain tub. No jetted tub or oversized tub here. The problem with the view was that we were directly over the valet entrance to the hotel, so we saw the top of a dirty white awning just outside our window (room 205). Looking past that, we had a great view of the capital theatre.
Having stayed in a similar hotel in Nashville (Hermitage Hotel), I can say that the design of the Monaco was more appealing, however, the service at the Hermitage was much better. At the Hermitage, the doormen and bellhops all knew our name and greeted us personally every chance they had. There was none of this at the Monaco. And because of this, the conceirge and front desk staff comes off a bit stuffy. But the valets seem much nicer, even though they never called us by name - they had all that information if they wanted to greet us.
All in all, we had a first class experience. It would have been nearly perfect if the conceirge and front desk staff were replaced by the Hermitage staff. Don't expect to get personalized service and you won't be disappointed.
On a sad note, our guppy died on the second day it was sent to our room. So make sure the cleaning staff feeds yours or it will put a damper on your day.
Loved the Hotel
We got a deal through travelocity and tried staying downtown. The beds were excellent, down pillows were standard, free neck massages after dinner, great location, nicely decorated rooms, on site restauarant was top notch. Attentive service. No more cheap motels by the mountains for me anymore. Very nice for couples
Beautiful, elegant and romantic
After reading some bad reviews about the hotel, I was pleasantly surprised with the beautiful room and excellent service of Hotel Monaco. We stayed there one night on Oct. 11, and were given a free upgrade to a suite. The suite was very clean, and felt still brandnew (the hotel being built in 1999.) Loved the unique European decor and romantic atmosphere, turn down service with chocolates, Aveda bath products, complimentary Starbucks coffee, and even complimentary Yoga mat/strap which I used while watching the Yoga channel in the morning.
We've stayed at 5 diamond hotels before, and Hotel Monaco is definitely up there when it comes to room and service, except at a lower price tag. I am glad I chose Hotel Monaco over Little America because the former is only two blocks away from Temple Square, and SLC has some of the longest blocks I have ever seen! Breakfast at the hotel restuarant was wonderful and reasonably priced. I highly recommend Hotel Monaco if you are staying downtown SLC. P.S.:Parking at the hotel is $10 if you have a car.
Very nice hotel
The Hotel Monaco is a great place to stay. I loved its unique decor, courteous service, and central location. Goldfish are a very nice touch. The staff seem like they like to kid around a bit, which makes me wonder if some people might have mistakedly thought them rude in other not-so-great reviews of this place I have seen online. The only downside of the Hotel Monaco for was was that there is no pool and Salt Lake City was in the middle of a heat wave at the time I was visiting.
Wonderful hotel - rather vanilla city
Loved the Hotel Monaco- great room, great service and great location. The hotel more than made up for Salt Lake City which is not a terribly culturally diverse city. If fact, the city is rather boring. But, if I had to go back, I would stay at the Monaco and request that my goldfish be returned to my room. Very nice experience.
Very nice hotel
We stay at the Hotel Monaco every time we are in Salt Lake. The rooms are fabulously decorated, and so comfortable. The lobby is gorgeous, and the restaurant is one of the best in SLC. Our toddler loves the fact that we can ask for a goldfish for our room. We love the location - down the street from several malls, Temple Square, etc. On the down side - no pool, and I wish the room service offerings were a little more down-to-earth (very swanky foods - no comfort food), but other than that, a great place to stay.
Loved the Hotel Monaco
I have stayed at many hotels around the world and have found the Hotel Monaco in Salt Lake City to be very well appointed. The hotel staff was very friendly and very helpful.
Excellent Value, Wonderful Service
We have had the good fortune of staying at the Hotel Monaco several times. Each experience has been a pleasure and a delight. During our first stay, we were very impressed with the decor and comfort of the guest room. The CD player in each room is such a nice touch. During our second stay, we were lucky enough to enjoy one of the Hotel's Mediterranian Suites. Not only were we greeted by a personal message from the hotel manager welcoming us back to the Monaco, but the staff was more than willing to accomodate our request for a late check out. During our most recent visit, we stayed in one of the hotel's larger suites. This luxurious suite consisted of a full dining and living area, two full bathrooms (one with sunken, jetted tub) and a sleeping area. The amenities were exceptional (6 phones), and as always, the Aveda bath products added that extra bit of luxury. Of all this for a VERY reasonable price. I would have expected to pay quite a bit more for such lovely rooms. Lastly, but certainly not least, the Monaco has some of the most comfortable beds I have ever had the pleasure of sinking into. I look forward to many more visits.
Nice hotel, the WORST service ever!
I deal with hotels on a daily basis and this is the most unprofessional hotel I've ever dealt with.
I had an $80 charge on my credit card statement. I called to ask what it was for and they said the phone was not in the room after I checked out. I stated that; My roommate made a phone call, I told her not to because we would be charged for all calls. She said, It's local, it's free. I told her, They charge for all calls, even local calls. She didn't believe me, so after she left the room I put the phone underneath the bed. The cleaning person should have found it, but if she didn't clean thourly, whoever went to plug in the new phone would have found the old phone still plugged in. He said he'd check and get back to me....which he never did.
I called again, he would not credit it. I said "I never stole anything and if I did, What am I going to do with a hotel phone? If I had stolen it and you charged me $80 for a useless phone, don't you think I'd give it back since it's not worth anything? I can't believe you are accusing me of stealing something" He said, "Your friend must have taken obviously you did not trust her since you put it under the bed." I said, "My friend did not believe you would charge for a local call. She may be naive but she's not a theif." He stated it was not in the room and I will not be credited. I then took my complaint to management. He basicly told me the same thing.
We also had our company Christmas party there that same night. We had 20 people standing in the buffet line with no food....maybe some rice and frozen solid cheesecake. I was then told by an employee that our people ate too much and had seconds. (Ya Right! our people scarfed down tons of food and cut in line infront of 20+ people to get a second plate.) Nobody had a chance to get seconds, but since when is it wrong to go through a buffet line a 2nd time?
There are much better hotels in SLC that are just as nice but have more professional service.
TripAdvisor Reviews Hotel Monaco Salt Lake City - a Kimpton Hotel
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