Minerva Run Around

We arrived for a two day stay with our confirmation number in hand, ready for some relaxation at this pretty hotel. Shortly after arriving, we were told that our reservation had been cancelled and that the hotel had no idea why. However, they would be happy to help us out and arrange a room for us at their sister hotel. The sister hotel, was a lovely place but not quite the same level of quality as the Minerva. We had already paid for our "sea view" room and didn't feel this was acceptable. After speaking with the travel agency, it turned out that the Minerva had actually overbooked and told our travel agency (two days before our arrival) that they would not be able to accomodate us. As we were already travelling in Italy, the travel agency could not confirm with us, so they cancelled the exisiting reservation. What was so frustrating about this is that the Hotel Minerva refused to accept any responsibility for this fiasco, even after I had the email proving that they had overbooked. The staff at the hotel Minerva was pleasant, but in the end we had to pay"again" for a room with no view and no AC. A pretty big disappointment....

Great hotel!

A wonderful choice--we would definitely stay at the Minerva again! We spent a week with another couple at the Minerva in June 2004 and we all loved it. The location is terrific--walking distance to town but away from the city noise and traffic. The restaurant, the large, landscaped terrace, and our rooms overlooked the sea, with a beautiful panoramic view of Sorrento and Vesuvius. The hotel also has a good-sized rooftop swimming pool, Internet access, and a very friendly, helpful staff. Like the city of Sorrento, it attracts lots of Brits, and the restaurant offerings reflects that clientele.

Beware of Minerva Hotel

We arrived at the Minerva Hotel and found that because of overbooking(hotel blamed the booking agent, but it was the hotel that cancelled) we were placed in a 3 star (Minerva is a 4 star). Not only were we placed in an inferior hotel, we were charged a cancellation fee when we did not accept the new arrangements. No airconditioning in the Minerva.

Closed without notice

I just got back from my trip to Italy and wanted to warn everyone about the Minerva Hotel in Sorrento, Italy. When we arrived, the hotel was closed for construction. Thankfully, our helpful taxi driver told us that a nearby hotel was owned by the same company and to check with them. This hotel let us know that they "just" got a call from the Minerva warning them of our arrival, and they had

put us in some other hotel. The whole situation was sketchy, and the man at the front desk was acting like he was doing us a favor by offering a hotel room. I had booked my reservation at the Minerva over 1 month in advance, exchanged several emails with them confirming my reservation, and never once was it mentioned the hotel was closed for construction. I would seriously think twice about staying at the Minerva, or any other Acampora Hotel.

Great Hotel but what a racket, the noise was terrible

It is nice to see good reviews on hotels but I find it a bit surprizing that all the reviews for this hotel mention nothing about the horrible traffic noise that this Hotel can suffer from. We stayed at the Minerva in August/September 1991 (yes I know that is a while back) and were shown to our room down the steps below the reception #3. It looked fantastic, wonderful view and quite spacious. That night we found out that we were in the room from hell! Constant traffic noise all through the night but just as bad we could hear the staff walking around on the floor above us which sounded like a herd of elephants, that to went on throughout the night. We asked next morning to be moved because of the noise and the manager was unpleasant and said that no one had ever complained before about the room. They did move us reluctantly and the new room was smaller but quieter though you could still hear the traffic noise but not as bad. Later during our stay we were looking through the guest book one morning after breakfast and noticed not one but many entries from previous guests saying that they too had complained about room #3 and the horrible noise. It was a pitty that the manager couldnt have been truthful as the hotel itself and most of the staff were very nice and it does have some spectacular views.

Spectacular!

I stayed at the Hotel Minerva 2 yrs ago and have been dying to return there. Every room has a spectacular view of the ocean, Capri, Mt. Vesuvius, and the village of Sorrento. It's situated on a cape just around the bend from the town itself (a 5 minute walk). I still dream of the sunsets there. There's a terrace just outside the hotel restaurant where you can sit and have a drink at dusk. Our room was spacious with limoncello colored tile floors. The price was very affordable. How I long to return there!

What a great hotel.

Excellent hotel. Staff incredibly helpful and views wonderful. Good food - sorry to leave... Only downside was the weather but shouldn't complain in October.

Awesome Hotel

What a view! We couldn't of asked for a better hotel, better view, and better staff. Ask for a seaview room, preferrably with a balcony (only a few have a balcony). We will definitely return.

Great Stay at This Italian Dream

What a wonderful Hotel and Staff. The room was lovely and the view was amazing. Just enough distance from town. Extended our stay for one week in June of 2003 and hope to return soon for a longer stay.

Don't miss this great Hotel.

Minerva Hotel - Great Place

Wonderful accomodations and a very helpful staff made our short one-night stay great. Desk staff made dinner arrangements for our group of 8 and it was terrific. Rooms were very clean and most comfortable.