Les Jardins de La Koutoubia
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Historical Traveler Reviews Les Jardins de La Koutoubia Marrakech
Great location and a relaxing haven
We stayed at the hotel for a long weekend in February and had a fantastic time
The location is fabulous and I doubt that any other hotel in the city could rival it on this score. It is literally a two minute walk from the bustling and atmospheric main square.
The decor of the hotel is contemporary with lots of Morroccan influence and is spotlessly clean. Our room had a "medina" view which was great for watching the world go by outside. We couldn't believe our luck when we got to our room and we had two bathrooms - one each!!
The swimming pool area is stunning and the bar provides a relaxing retreat after a busy afternoon round the souks!
The staff are very helpful and attentive and we found that they couldn't do enough for us.
There are three restaurants in the hotel. We ate in two of them and the food was very good, however we would recommend going out in the city for dinner just to experience the atmosphere of Marrakesh.
We had a guide for an afternoon which we would definitely recommend. The souks really are a rabbit warren of alley ways and as a tourist I doubt we would have ventured to some of the workshops that he took us to which were hugely interesting. Of course, you get taken to some shops that the tour company obviously work with but there was no hard sell and lots of free mint tea - a small price to pay for what was an enjoyable afternoon overall!
hotel maravilloso situado en el centro de la medina, justo al lado de la plaza más famosa de la ciudad. Servicio muy bueno (limpiaban la habitación dos o tres veces al día) con un desayuno completísimo. Ninguna pega
Presque rien à redire
Voici notre expérience : emplacement idéal dans la medina et à moins de 100 mètres de la place Djema...parfait. Hotel calme, le patio est un oasis de paix dans la tourmente de la ville, je conseille néanmoins les chambres Patio, cela vaut vraiment le coup car c'est très très calme.le personnel est attentionné et bien au-dessus de la moyenne au Maroc mais bon sachez que vous êtes quand même toujours au Maroc...Note chambre ( 126) tout en longueur avec vue sur la piscine de la chambre, du mini salon et de la salle de bain ( très petite mais suffisante) était très sympa. Le petit déjeuner était plus que correct mais si le personnel semblait un peu dépassé vers 9h30...( mais bon n'oubliez pas que vous êtes en vacances). Plusieurs salons afin de se reposer au calme. 2 restaurants, celui de grillades sur le toit est vraiment top à tous les points de vue...
Bref un séjour très agréable....
2 points négatifs ( quoi que....) : l'appel à la prière à 5 heures du matin pour lequel il est impossible de dormir et surtout les essuis déjà placés à la piscine à 7 heures du matin pour être sur d'avoir un siége.... HONTEUX de la part des vacanciers
Good Hotel in a great location.
I can't understand the comments of the previous reviewer as my Wife and I were there on the date of his review. Great location on the edge of the Medina. The street noise never bothered us -however the summons to prayer from the Mosques was somewhat intrusive at five in the morning. Our standard room was spotlessly clean and everything worked although I agree that the bath took a long time to fill.
We ate in twice - food fine served by courteous and friendly staff.
The only real problem was with reception. We asked them to book at a nearby restaurant which turned out to be fully booked. They never told us and we had to make an embarrassing withdrawal from the restaurant. Overall, a very good hotel in a great position and a welcome oasis away from the city.
OK but noisy
My wife and I stayed here for 2 nights in March 2006. We were booked for 7 nights but had to return home early due to my wife taking ill (no fault of the hotel or Morocco).
We were slightly disappointed with the hotel which was descibed as 5 star.
The location is superb: on the edge of the Medina, 2 minute walk to the Djemaa el Fna square, 5 minutes to the souks.
Rooms (we had a patio room) were good although we insisted on changing ours as the first was on an inside corner and felt overlooked by the adjacent family room with a balcony which was at right angles to us. The room we moved to (same floor) was very different and included a small lounge area. The cleanliness and standard of housekeeping was superb.
Our room was very noisy. On the first (Sunday) evening some residents were up late in the courtyard (patio) and it sounded as if they were in the room with us. This went on into the wee small hours. Prayers were called at the nearby Koutoubia Mosque at 5am and there is NO WAY that you will sleep through that!
The breakfast buffet could only be described as mediocre.
Our two dinner experiences were OK but not special. Service was good but the food quality was not great.
Advice on currency: the exchange rate is the same everywhere (airport, bank, hotel). It's easy to change currency whenever you land at Marrakech airport but I didn't ask for a lot of small (20 & 50 dirham) notes. This then caused problems as you need to tip often. The hotel couldn't help so I headed for the bank - no problem.
Purely a personal preference but, if we return to Marrakech after our abbreviated first stay, I think we would try different accommodation, possibly a ryad.
Not to be recommended
The only possitive thing to be said is that the hotel is ideally located for a visit to the old city. It was probably an excellent hotel many years ago, but now has had its best times.
We stayed for 3 nights and could not sleep because of the temperature and noise : the airco did not work: "would be fixed the next day" or " did not work because the majority of guests did not ask for". When we opened the window we had all night long the street noises below. The toilet flush dit not work and it took 3/4 of an hour to fill the bad. You could not get into the bathroom with two people at once and the bedroom was hardly bigger. So if you stay at this hotel never take the front rooms but opt for the more expensive inner rooms (if available). For us there was no possibility for upgrading because "this was the room that was booked" period. Useless to say that service is less than poor: it's arrogant and unfriendly.
Meals are moderate and we cannot understand the possitive reviews in this respect.
Like the other reviews posted for this hotel, we have to agree and say that this hotel is truly wonderful. We stayed for a week in July 2005 (very very hot!) for a short honeymoon break right after our wedding and because we were honeymooners, they gave us a complimentary upgrade to a large room overlooking the pool/courtyard, plus a lovely fruit basket to welcome gift.
The service throughout the hotel was great, the pool was a calm oasis in the scorching heat and our room was always spotless (everyday the cleaners even came up with a new design for rose petals on our bed!), now that's what you can attention to detail! The food in the hotel was great value and really good, but the best bit is that the hotel was literally round the corner from the main square and all the souks.
We had a really relaxing and enjoyable stay here, a wonderful way to start married life and we have no hesitation recommending it to everyone. If only all hotels could be as pleasant......
Not the best - in fact the worst for service
The hotel is beautifully designed but that is the only positive thing I can say about it.
I stayed at the hotel for 3 nights over the New Year.
The food was poor. Our room was missing several important facilities - a phone that worked, bath robes, hair dryer and a safe. Several rooms are next to a building site and building works starts early with a lot of loud machinery which is disturbing to guests.
The staff were unhelpful and not respectful to women.
My expensive camera was stolen from the hotel on New Year's Day morning from our dinner table (having spent £300 for tickets to the evening's entertainment) but the hotel made no effort for me to retrieve it or even bother to find out the model of the camera or where it had last been seen. I had to demand that they called the police and there was no follow up from staff. It could have been handled 100% better if they had tried to be helpful. Unfortunately the Manager of this hotel shrugged his shoulders and walked away when I tried to ask for help.
This is an pricey 5 star hotel but I believe the service is more like 2 star which is a great shame as it could have been a much better experience.
We have recently returned from 7 days at this hotel and were extremely impressed. It is a calm oasis in the midst of the bedlam that characterises Marrakech. Situated only two minutes away from the Koutoubia mosque and the Square, it is ideally placed to explore the city. However this central location means that you are woken in the early hours by the first call to prayer from the mosque!
The rooms are spacious and very well serviced, and ours had a great view of the pool. The hotel is set around a courtyard with lovely chill-out rooms surrounding the pool. You can sit around a blazing fire in the winter having a drink taking in the view, or there is a piano bar and two restaurants. Whilst the restaurants are very nice we prefered to dine out, because there is a huge choice of great restaurants. Our favourites included: Le Pavillion, Lolo Quoi, and Al Fassia. The hotel staff are friendly and very helpful, and overall we were very happy.
An absolutely stunning hotel. A great place to stay if you're looking for culture. The rooms are amazing and on the whole the hotel is very beautiful. Not a place for families, nothing for children to do and no entertainment. It's just a heavenly retreat
TripAdvisor Reviews Les Jardins de La Koutoubia Marrakech
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