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Historical Traveler Reviews Petit Ermitage West Hollywood
Moved out after one night!
A terrible experience in a run-down joint with consistently bad service. Checked in at 3 pm, got a smoking room (had requested nonsmoking and QUIET room), and the room faced a busy intersection with stop signs. Their SINGLE pane windows allowed heavy traffic noise all night long. Room: Distinctive cream-coloured stains on the carpet, a foul musty smell in hallways and room. Beat-up furniture. Local calls a brutal rip-off: 95 cents PER MINUTE (I watched a guest complain at reception for being charged 400 USD for local internet dial-up during his stay). This place has obviously never seen any renovation within the last 20 years, and it shows on everything. ROOM SERVICE: Donīt even try it. Ordered breakfast at 7.15 am, was told it takes 20-30 minutes. Left at 8.20 am for a great Mexican place just down the street and a superb breakfast sandwich after my order was never delivered. Answer to complaint: The cook (they only seem to have one) is very busy. Checked out and shortened my stay. Front desk was understaffed and friendly, but slow, basically useless and seemingly overwhelmed by requests and complaints. They pride themselves with acccomodating the rich and famous, but I bet any Hollywood celebrity would leave in a hurry. In fact, their main clientel are gays that frequent the neighborhood bars to "party".
Pay 30 or 40 dollars more and move to the
Sofitel (what I did) or a place that deserves the word "hotel".
Are you Kidding??
Ups and downs about this place. Bad things first. No mini-fridge in room, when stated there would be one. Room service was slow and food was cold. Did not receive the complimentary fruit basket. Maid service would come into room w/ Do Not Disturb sign on, told management, and it still happened. Outside the sliding door was not a balcony but wire preventing you from stepping out. The pool was nice, but small and only 3 1/2 feet deep. The hot tub should be called lukewarm tub. They have buttons on the phone for certain services, everytime you get the front desk. Good things. Nice size room, beautiful art work, fireplace a plus (not much heat), beautiful roof setting and entrance, in a residental setting. Overall, it's not worth the money that you pay. I wouldn't suggest this place.
Immaculate, charming, well located hotel minutes from the best restaurants and shopping on the Sunset Strip and Santa Monica Blvd. Staff is friendly and some rooms have balconies with stunning views of the Hollywood hills. Comfortable and quiet, I'd definitely stay here again. The only things that might be perceived as drawbacks are; no restaurant onsite (many good ones nearby and Room Service is available 24 hours), one must park in the garage for $16/night ( non-resident parking not allowed 9PM-6AM)and,only one ice machine (located in garage). Minor inconveniences for such an oasis in a sometimes crazy(but always beautiful) city.
This gem has been an insiders secret for perhaps 15 years, especially popular among music superstars for its anonymity and privacy. Like a Pierre Deux dreamscape with a smashing collection of antique paintings from the gilded days of Ashkenazy ownership, this continues to be my little LA refuge. Cozy views, quiet, good room service. Unique.
This place is great!! We were so lucky to find it. Great artwork, beautiful rooftop pool and deck, great views, spacious rooms with fireplaces, etc...I could go on and on.We found it in one of those hotel discount magazines from the rental car place. Got it for $89.
Great place. I would recommend it to anyone and will definitely go back!!
Nice manager----very polite
I stayed in a room w/ my 2 girlfriends. Nice balcony and view....Very quiet and serene. Pool was ice cold and hot tub was not hot. We requested that it be turned up--temp. Didn't make a difference.
Expensive room service-okay food.
Great sanctuary in West Hollywood
This small, intimate hotel is a welcome refuge from the urban spawl of L.A., and the nearby madness of the Sunset Strip. The rooms are large, many with fireplaces and balconies. Recently upgraded with nice electronic notification for DND or maid service. Spectacular views from rooftop terrace with heated pool and spa. Very friendly and helpful staff. As far as the beds go, mine was fine, but I like firm bedding.
Spend some money on bedding!
I recently spent 3 nights at this hotel. The art work and the place is magnificantly kept. The staff freindly, yet unable to help at all. I reserved a junior suite and spent $149.00 a night. The mattress was so old and hard that I woke up after sleeping a couple of hours with a sore back. I had to take the sofa pillows and put them on the bed to finally get any rest.
I informed the desk clerk and she said well we are sorry there is nothing we can do. Since I had reserved 3 nights I was locked into spending 2 more nights sleeping on couch sofas for 149 dollars. All my attempts to talk with a manager fell on deaf ears. They gave me my bill of 568.00 and his card when i left, promised he would call. OF COURSE HE NEVER DID. If your interested in art in hallways choose this hotel but if you want a restful sleep stay far away from this place!
Quiet and Private
I stayed here and thought it was a very nice, small, quiet hotel. I had my privacy and it was very quiet. I was in walking distance to the Pacific design Center and the beverly center and the sunset strip. The pool on the roof was very nice.
Nobody to help with luggage though. if you need service like that yo will be dissapointed with this hotel, someone like me doesnt mind--great deal!!!!!!!!!!!!
Fabulous deal in L.A.!
I am soooo glad I decided to book a room here! It was really a delightful place. On a quiet residential street, but so close to the Sunset Strip and Santa Monica Blvd. The room was clean, spacious, comfortable, and had a fireplace. The rooftop pool was small, but wonderful and had great ambience at night (hot tub!). The staff was friendly and helpful. We ordered extra towels and they delivered a stack of them to the room within 2 minutes. The whole experience outperformed my expectations for that price in Los Angeles. I will definitely stay here again when I visit Southern Cal.
TripAdvisor Reviews Petit Ermitage West Hollywood
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