Atel Hotel Lasserhof
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TravelPod Member ReviewsAtel Hotel Lasserhof Salzburg
Convenient to the main tourist attractions in Salzburg, and a short walk from the train station. Comfortable, simple, but everything you need. A substantial choice for breakfast is on offer as well. Staff are helpful, considerate and friendly. The only problem, as with much of Europe, is the central heating is always adjusted too high.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Atel Hotel Lasserhof Salzburg
Just come back from a stay at the Lasserhof, booked after reading these reviews, and I think they are writing their own! Booked a double room but it was 2 singles pushed together, no tea/coffee making facilities, room generally was not what you would expect from a 4*. It was convenient enough for the town and adequate for what we wanted. The breakfast was standard European buffet fare. Overall fine, but expected more from the glowing reviews!
Very Nice Hotel!
My family stayed at this hotel in July 2004. We were very pleased with our hotel experience. The elevator was small, but adequate, the rooms were comfortable, and the breakfast was busy, but good. The hotel staff was friendly and very helpful. The lock on an anti-theft device broke on my rental car, so the hotel promptly made arrangements to have the device cut off my steering wheel. Saved our day for sure!
One thing we will always wonder about is the clear glass window in our room's bathroom door. Charming city and nice hotel.
I think I had the same room as the last reviewer
My biggest problem with this hotel is that it was rated as 4 star on the expedia website. I have stayed in many 3 star hotels that were much superior to this one.
There were no tea/coffee making facilities in my room which I would expect in a 3* never mind a 4* and although there was a small TV it was all in German so useless to me. This is not made clear in the advertising blurb and I would have expected at least pay TV in a 4*.
I had a single room - room 21 on the second floor and it was like a cell. I saw the double rooms and they were much better, airy and light, but my room was dark and depressing. The shower was so cramped I had to kind of squeeze into it and the shower tray was indeed moving underneath me. There was a card from the cleaner saying 'It was a pleasure to clean your room' but it had a muddy footprint across it! There were no unpleasant smells though that I could detect. The reception staff were polite but not very effective and the location is not quite as central as I was lead to believe, entailing a lot more taxi rides (short-rides) than I'd bargined for . The breakfast was adequate but again, I've had much better in 3*.
Overall I felt as if I had been overcharged for 4* when it should be catagorised as 2/3* at best.
we want to point out something regarding the complaint of this guest:
Star rating is given to us, we donīt decide it.
We have 17 inches Tv in single rooms(21 in double rooms) with english speaking channels.
He had a single room as booked, double rooms are of course bigger but there is a difference in rate that the guest was not willing to pay !
All amenities we pubblicize are available for the guests we donīt list something we donīt have.
No comment on the shower they have been all newly installed in april 2004.
Position we are located is exactly the one you can see on all web sites controlled by us 2 buildings away from Pedestrian area circa 200 meters.
We are surprised for the complaints(plese see all positive reviews) and that we canīt do anything for them, we sudggest all readers going in any hotel to complaint immeditly at the reception rather than writing after usless reviews, we menage to make 99% of guests 100% happy.
I stayed at the Hotel Lasserhof in Salzburg the night of August 14 and it was one of the worst (hotel) experiences of my life. The public areas of the Lasserhof were shabby and dimly lit. The elevators rarely made it to 4th floor, requiring me take the stairs nearly every time. The personnel at the front desk were polite, but clueless. The simplest questions, such as "can you recommend a restaurant?" were beyond their abilities. But worst of all was my room. It was small, like a monk's cell, but crammed with furniture, including the lumpiest bed (with the flattest pillow) I've ever experienced. What's more, the room had been excessively deodorized prior to my arrival. I suspect that this was to mask the raw sewage smell wafting from my bathroom. This nauseating air freshener did not cover the bathroom stench, but did permeate my hair and clothes. So, I took a shower. Bad move - the shower floor rocked back and forth.
My traveling companion and I agreed to check out immediately after breakfast, but we should have skipped that too. The buffet was messy, and several "clean" juice glasses actually had lipstick on them. Not appetizing!
I had the misfortune to have pre-paid Travelocity for my disastrous night and could not leave early w/out forfeiting the money. Otherwise, I would have checked out at once.
Please, do your best to avoid this property!
I am sure this guest has made confusion with another hotel, we do not use air refreshners, never ! we prefere the old way,fresh air, open windows and clean rooms, the brakfast comments too belong somewjere else
Not as centrally located as I had hoped. But it was clean - the furniture a little shabby. I do have to say that the bathroom was great though, with real fluffy towels! Quite a treat in Europe! The breakfast was good but there was a very serious man who was running things who didn't crack a smile. Not very welcoming - although the receptionists were friendly.
Mt wife and I stayed here in a double room for two nights. The room was clean and we found it adequate for our day trips to the Salzburg attractions and Berchtesgaden (its about 4 long blocks to the main train station). The ensuite bathroom has a toilet in its own closet-sized room and the lavatory and tiny shower in a separate small room. The bed was comfortable. Our evaluation is that the room was expensive but average for what is available in Salzburg.
Our Stay in Octpber 2003
We stayed at the Hotel Lasserhof in Mid October and it was very nice, comfortable room and in a quiet section of Salzburg. Would stay there again if I return to Salzburg.
Answer to "Nasty Managment"
Dear Trip Advisor readers.few lines to explain guests critics:rooms with air conditionin are available but they are of course more expencive and guest did not choose to have air conditioning.Temperatures during the stay were at night under 20° C.Guest had only to pay for reservation he made, we have very clear cancellation policy wich is no charge for cancellations made up to 48 hours in advance. We canīt accept same day cancellations in periods when we have denied many reservations because hotel is full.Hotel Lasserhof Salzburg
Upgrade was possible but you did not want it, booking a single room does not mean you will have assigned a junior suite. On this day the temperature was 8° C which means the heating was almost on. You booked and paid through a travel agency which were the only ones that could amend your reservation
TripAdvisor Reviews Atel Hotel Lasserhof Salzburg
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