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TravelPod Member ReviewsHotel Mela New York City
Around the corner from Times Square, it could not be more central. The tiny room was not unexpected for such a low price in a city centre hotel, but it was quite fit for the purpose.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Mela New York City
Not a 4-star or even a 3.5 star hotel!
We stayed at the Hotel Mela the weekend of February 23rd for 3 nights. We booked through Hotwire at the last minute and cancelled our reservations at the Holiday Inn Crowne Plaza where we always stay. We saved about 80 dollars per night, but the savings were certainly not worth it.
As we arrived, in some snow and slush (about 5:30 p.m. on a Friday), there was no doorman or bell person, so we tried to bring the luggage in through the non-revolving door, but it was locked. We then had to maneuver the luggage into and through the revolving doors. Only after we checked in did a bellman appear. We didn't need any help at this point--we were already in the lobby. We almost had to take 2 elevators to the room b/c it was a tight squeeze with 2 adults and 2 pieces of luggage. This was an omen of our room to come!
The front desk staff was truly pleasant and very pleased with their new hotel.
We, obviously were not in an Executive room. We were in Room 419 (avoid at all costs!) The room was beyond tiny. We could lie on either side of the queen bed and touch the walls on either side. The flat screen TV was a nice touch, and the door to the room cleared it by about 1/16 inch. The space between the bottom of the bed and the credenza was about 18 inches. Our room overlooked a dingy brick 4-square section of the hotel, so we had to keep the curtains closed all the time to avoid looking at and being seen by everyone else in the 4-square. Consequently, it always looked dingy and dark. I have been in interior cabins on cruise ships, and this was much smaller!
We had two pieces of luggage and once unloaded (we used the space on the floor by the door as our coatrack), we had no where to even put the suitcases. I can't even tell you how funny it was all weekend as we tried to maneuver around each other around the bed. There are two very small drawers and a little bit of cabinet space. I would gladly have given up the mini bar for some extra room or storage space. We stored clothes on top of the credenza, under the bed, and by the door.
The wireless internet did not work until our last day there and the fitness room was not available. On our last night, we decided to watch a movie in the room, but it was not working. Video checkout was not functioning on our last morning either.
Saving money was great, but Hotwire claimed this was a 4 star hotel and Trip Advisor says 3.5. It was not even close to a 3 star. We have stayed in 2's and 2.5's that were much more comfortable.
We, too, had hot water problems the first time, and the showerhead is tricky.
Housekeeping was wonderful, but we were locked out of our room on the last day, had to troupe down to the desk and get the key reconfigured.
We had a great time in NYC as we always do, but our adventure to a new hotel will not send us back there. Give me the Crowne Plaza, the Marquis, or the Renaissance any day! Those are 4 star hotels!
In terms of the other items listed this is unacceptable and we have resolved the wireless issue and express checkout.
We would love to invite you back as our guest for one night. Again I send my sincerely apologies for this experience.
Be selective on room choice
We stayed at the hotel for 2 nights. The first night we were located on the ninth floor in the front of the hotel. The noise from the street at 2am was unbearbale. For the second night, we asked for a room change, which it provided in the back of the hotel. After moving our luggage to the room, the noise from the mechanical systems outside the window was loud (ie, rattling, etc). We requested another room change which was better. No table or chair(s) were in the superior class rooms. For the price of 240 via hotwire, we were disappointed. We could have stayed at the paramount via travelzoo for 200 a night. as we have in the past. We like the Paramount better. Paramount is just as convenient.
I will return.
Stayed at the Mela for 5 days which is enough time to know the staff and accomodations.
The staff is commendable, customer service always a priority for them and they know what their doing, thank you.
From the moment I walked in I knew it was going to be a good experience, the lobby is well maintained even thru a winter storm, loved the complementary newspaper in the morning to check on the weathercast every morning.
The rooms are brand new and are just like the pictures from the ad. No tricks here, the LCD tv has a lot of channels to choose from including the local networks to check on evening news before heading out to dinner, also an alarm clock with CD and mp3 connection for my iPod was a nice device to have in the room.
The bed is very comfortable and it was very rewarding after a long day out in Manhattan.
The bathroom is very clean and everything in working condition, here I would like to add the complemenatry bath products are excellent and a hair dryer is available as well.
For the New York standars the Mela is well above in service, room quality, bathroom, location and price. I will return to the Mela no doubt and deffenatly I reccomend this hotel for your next visit to New York.
Cute hotel, bad housekeeping
I got a special deal through Travelzoo and stayed there for 3 nights. I have to say that though the rooms are small, the place is very cute, nice furniture and a FANTASTIC service staff. Unfortunately, the housekeeping staff isn't up to speed with the rest of the hotel. I checked in to my initial room and found razor shavings in the sink and hair on the bed. I switched to another room and though the sink and the bed were fine, there was hair in the tub that never got cleaned. I admit that I'm high maintenance, but at the same time, a new hotel should be as shiny as a new penny.
That being said, the staff was really great and assured me that they would rectify the cleanliness situation. Once they work out the small kinks, I know that the hotel is going to be great.
They talk a good game...
I made a reservation after doing my due diligence online. I was pleasantly surprised to learn at the front desk that we were to be upgraded from a deluxe to an executive.
Once in the room, my only thought was about the poor [---] who had the entry-level rooms, two steps below ours, considering our "big" room was just tolerably large enough.
We had some issues with housekeeping - they didn't show up twice. The bathroom shower controls required a grad degree from MIT to understand - we could not get the water to be any hotter than tepid. We called downstairs to complain, and the desk-dude explained that there was a small adjustment build into the main control that 'fine-tuned' temperature. Bingo!
Funny, though: I met a couple women waiting for the elevator, grousing up a storm about no hot water. I filled them in about the trick - they were not happy campers.
Once housekeeping did show up, the rooms were spick-and-span. The hotel is new, so it looks clean. The bed was wonderfully comfortable. While the flat screen TV is trendy, it was too small and too far away from the bed to view easily.
A couple other (un)notables.
-The fitness room was closed "due to plumbing issues." We ignored the hand-lettered sign and went in. The two treadmills face a bare wall. Maybe a good use for the flat-screen TV
-The mini-bars have no alcoholic beverages
All in all, not bad, but the hotel needs to work out these kinks before it matches the vision they've created for themselves.
Disappointed in room size
The Hotel Mela enjoys a great location between Times Square and Fifth Avenue. The rooms are nicely decorated and the bath amenities are great. The free wireless was a nice treat. However, be forewarned if you stay in one of their superior rooms that the rooms are smaller then advertised.
Their website describes this rate class with rooms averaging 190 square feet, but the room I received was closer to 140 sq ft and that included the bathroom! It was too small for two people each with one suitcase. Suitcases must be left on the floor as there isn't enough storage space to unpack them. I did speak with the hotel staff to see about changing rooms to one that was closer to the advertised size, but all they could offer was a room upgrade for a fee. They also suggested if I switched rooms one with a full size bed instead of a queen the room would feel bigger.
I've stayed in about 25 different NY hotels so I am well aware that rooms run small, but the only one I've stayed at that is comparable in small size and lack of space to unpack is the Hudson.
Newly renovated - good price for the location
We found Hotel Mela when we booked on Hotwire for a last minute trip to NYC to see a show. The location is great if you're traveling to see a show - it's close to Times Sq and the theater district but the street is relatively quiet. After I had booked on Hotwire and got the name of our hotel, I looked on the Mela website and found that their regular rates aren't bad at all (for that location and for NYC). We arrived on a Friday and the hotel had just opened on Monday. The staff was extremely friendly. It's your basic boutique hotel - small rooms, not a huge lobby. The rooms are nicely furnished and ours was very clean. H20 bath products in the bathroom, which wasn't huge but was certainly fair size for NYC. I would certainly stay there again. Only drawback if you're traveling with a family - they don't have rooms with two double beds. You can get a room w/ two twin beds but you're out of luck if you want to put two couples (or a couple and a child) in the same room.
Amazing Location, Staff, Rooms, just great!
Everything was just perfect. The rooms were a good size which is hard to find in a place like New York City. Brand new TV's with a lot of channels, helpful staff, great location. What more can you ask for. The staff were more than happy to fill any request that I had. I loved how everything is brand new too.
I just returned from a 5 night stay at the brand new Hotel Mela, which just opened a little over 1 week ago. I can't say enough of how nice all of the staff was, particularly the doorman Joelo (sp?) and Bertrand Nelson, who is a management representative. They were very professional, friendly and helpful. The room was very nice, small by most standards, but adequate by NYC standards, as NYC hotel rooms are typically smaller than the rest of the country. The room was smartly appointed, very comfortable and reasonably priced for Manhattan. The location just off of Times Square was supberb, close enough to everything, but quiet enough to get some rest. As soon as they get some of the "bugs" worked out only because they were brand new, Hotel Mela will be competitive with the other boutique hotels. They plan on opening a restaurant in a couple of months and they would benefit from a small business center, telephone books in the room, daily newspaper delivery, stocked mini-bars, do not disturb signs for the doors and closeable curtains for the windows. All in all, a good experience, due mostly to the competent and eager to help staff.
Not open yet, took room tours!!!! See details below!!!
We just returned home from NYC and took up Melissa's invitation to tour the Hotel Mela.... It is far from opening with or without their "occupational license".... There is still plenty of "construction" in the lobby area, pretty rough looking! And maybe as with many boutique hotels, the lobby is really small.... Melissa was delightful in giving us a tour. And be nice to her, she's expecting triplets!!!!
She stated that their original plan to is rent the first 7 floors and then continue with the balance of floors when completed. The rooms and furnishings are all new with safes, mini bars, shower stalls or tubs, one contemporary sink area with ledge for toiletries in neutral color palette. The rooms varied by category, room sizes (all rather small but adequate), view of inside courtyard (HVAC) or street, with or without work desk/chair and size of closets. The "deluxe" room had a real closet but the balance of the standard rooms had hanging space within the furniture piece. some had very little hanging space and not full length due to the mini bar.... And my husband noticed never a chest or dresser for drawer space only a 2 drawer nightstand.... So take note of this when booking, so that your expectations will be realistic!
Hope this helps!