Gran hotel, el servicio no tan bueno

Llegamos por la noche en autobús desde Monastir y nos gustó ver que la gente estaba despierta (otros hoteles en el camino tenían aspecto de estar cerrados y el personal tardó un buen rato en abrir las puertas). El hotel es atractivo y extremadamente limpio. El bufé del desayuno y la cena eran en general excelentes con una amplia variedad para todos los gustos, incluyendo nuestras hijas de 15 años. El servicio era un poco

dominante pero simpático. El servicio en el bar y la piscina estaba bien pero nada que ver con un 5 estrellas. El servicio de limpieza A1. El personal de recepción necesitaba supervisión ya que en no menos de 10 ocasiones nos pidieron que volviéramos en 20 minutos (para cambiar dinero, para pedir acceso a internet, tarjetas para la piscina, información sobre cuándo abre la playa (18 de abril). No había "entretenimiento" aunque había 2 "animadores". Las canchas de baloncesto sólo tenían un aro. Las toallas se acababan en la piscina. Ya vale de quejas, ya que antes de ir yo ya sabía que no iba a obtener un servicio de 5 estrellas. Disfruté mucho de mi viaje y todo fue aceptable excepto el servicio de recepción.

Pas conforme à nos attentes !!!

Je reviens juste de Tunisie, où j'ai séjourné au Karthago Hammamet. A premier abord l'hôtel semble très beau, surtout le lobby, mais les personnes à la réception sont on ne peut plus désagréables, sans aucun respect pour les clients.

Les chambres étaient correctes, mais pour un 5 étoiles elles devraient être un peu plus luxueuses, et un peu mieux équipées.

La nourriture était satisfaisante mais pas très propre, et la piscine était trop petite pour un hôtel de la taille du Karthago (il n'y a pas assez de place pour tous les clients).

Je ne recommande absolument pas le Karthago parce que ce n'est en aucun cas un 5 étoiles et que par conséquent ça ne vaut pas la peine de dépenser autant d'argent pour ce qu'on y trouve. Et puis le personnel est très désagréable et ne parle même pas anglais, il n'y a donc pas de communication possible.

Bel hôtel mais service pas terrible

Nous y sommes arrivés de nuit en provenance de Monastir et étions heureux de voir que les gens étaient réveillés (les autres hôtels sur notre route semblaient fermés ou alors les employés mettaient du temps à venir nous ouvrir).

Les petits déjeuners et dîners étaient généralement excellents et un bon choix était proposé : tout le monde (y compris nos filles de 15 ans) trouvait quelque chose qui lui plaisait. Au bar et à la piscine le service était correct mais loin d'un service 5 étoiles. Le personnel d'entretien quant à lui travaillait très bien.

Les employés à la réception mériteraient une formation complémentaire vu que pas moins de 10 fois on nous a demandé de revenir 20 minutes plus tard (pour changer de l'argent, pour demander l'accès à Internet, les cartes de piscine, savoir quand la plage ouvrait - le 18 avril).

Il n'y avait aucune "animation" malgré la présence de deux "animateurs". Le terrain de basket avait seulement 1 panier. Il y a eu pénurie de serviettes à la piscine.

Bon, je vais arrêter de me plaindre parce que j'étais au courant avant d'y aller que je n'allais pas y trouver un service 5 étoiles. J'ai beaucoup aimé mon voyage et tout était acceptable sauf le service fourni par les réceptionnistes.

How bad can 5 stars be?

3 adults staying at the Karthago for 2 weeks - we had booked seaview, but didn't know that this meant being blasted by disco music every single night with the stage arranged in front of the hotel so that most of the 'seaview' rooms could benefit from this noise. Often went on past midnight. During the day disco music as loud as it gets played at pool side....even wearing earplugs only brings slight relief!

Service by the male staff - well, this is probably not the right word to describe it. No eye contact, no politeness, no respect. Asking to see the manager was in itself an exercise in patience as he obviously does not really care to deal with the guests of his hotel. We demanded to change rooms to get away from our 'seaview' and were given a room overlooking the beach area where the caterpillars are working during the day removing sand 20 m away from your beach chair and the beach bars blaring out the same type of music.

The hotel itself is not close to the centre of Hammamed and there is no guest relations/tour desk in the hotel that would provide information about the area, etc...

The food is good, though minimal in terms of local offerings and is spoiled by the uncaring service provided by the staff.

It was a constant battle to feel like a guest in this hotel! This was our first visit to Tunisia so we don't know if this is standard quality or just this particular hotel. We certainly would not recommend this hotel to anyone, especially if you value quiet and 5 star service. What a waste of money!

Not as expected!!!!!!!

I have just come back from tunisia,where we stayed in Karthago hotel in Hammamet. The hotel looked very nice at first, especially the lobby,but the people in the reception were too rude and showed no respect for the customers.The rooms were ok,but for a 5 star hotel,they should be more luxurius......and more equipped....

The food was ok,but not really clean.....and the swimming pool was too small for a hotel like Karthago(not enough space for the customers).

I do not recommend Karthago at all, because it is not really a 5 star hotel,so it doesn;t worth paying so much money for that!And the staff is really rude and do not even speak english...so no communication....

Great Hotel not so great service

Arrived at night by bus from monastir and were pleased to see that people were awake (other Hotels on the way looked closed and staff took a while to open the doors). Hotel is attractive and extremely clean. Buffet breakfast and dinner were generally excellent with a large variety to suit all tastes including our 15 year old daughters. Service was a bit overbearing but friendly. Bar and pool service ok but no where near 5 stars. Cleaning staff A1.

Front desk staff need supervision as on no less than 10 occasions was asked to return in 20 minutes (to change money, to request internet access, pool cards, information as to when beach opens (April 18th).

There was no "animation" although there were 2 "animators". Basketball cport only had 1 hoop. Towels ran out for the pool.

Enough complaining though as I knew I wouldn't get 5 star service before I went. I fully enjoyed my trip and all was acceptable except the front desk service.

Not what we expected.........

We stayed for three nights. 2 Adults and 2 children/ 5 and 7 years

1.My point of view, about the service in the restaurant, very bad....

5 star hotel restaurant and only buffet it is not a 5 star hotel restaurant. We had to change every evening the table..........food was good.

Wine choices very small, white wine only 6 bottles and no one has the capacity to suggest the wine of your wishes, (dry-sweet ecc.ecc.)

Rooms ok, very clean

Bar service ok, friendly and professional

Reception/Thalasso ........need a supervisor.

Mini- Club for children......disco between 19.00 and 21.30 ......it is not a Mini Club.

Best hotel in hammamet

Karthago hotel is a really nice hotel by tunisian standards.It's well situated in front of the Marina and beach is just a walk away. Rooms are pretty large (a bit larger than more standard hotel rooms around tha world) and extremely clean as a matter of fact this hotel is 2-3 years old ! so the facilities are totally new. People at Karthago are really nice to guests.there is a mini disco open for children from 9-11 pm and after on for adults . The Lobby ,bars and restaurants are beautifully decorated.Food was Ok of course it depends on the taste but in my opinion everybody can find something among the different kind of salads & dishes .Drinks are not very expensive. Totally I will highly recommend this hotel to everyone.

The best ever

When we came to Tunisia, we were told that our original hotel was overbooked, so we had to be transferred to Karthago Hotel. And I believe that this was the best thing that happened to us during our stay. We arrived at the hotel early in the morning (about 5 a.m.) and the breakfast didn't start until 7 a.m. The staff happily arranged a breakfast for us, and they treated us like royals. Our rooms were big and had really large beds. The rooms were really luxurious, and the bathroms were very elegant. The rooms also had a spacious balcony with view to the street.

The hotel also had a private beach, which was guarded, so no one would have the opportunity to steal our belongings.

The hotel also had an extremely nice design. I several times got the feeling that I was living in an Arabic castle.

THIS IS A HOTEL WORTH VISITING BECAUSE THE STAFF REALLY KNOWS HOW TO MAKE A GUEST FEEL GOOD!

Never Go There

I had a terrible experience with Khartago Hammmet recently. It is rated (5* locally) but does not deserve more than one *. The service is very poor (reception, restaurants, and other personnel). The rooms are small, not clean, and with limited equipments.