Hotel Intercontinental - Montreal

We just returned from a week long retreat in Montreal. The first three nights we stayed at the Crowne Plaza which was just O.K. When we checked into to Intercontinental for the last part of our trip we were blown away. The service was above and beyond. Everyone from the Guest Service Reps to the Bell Hops to the Conceirge team were exceptionally helpful and Friendly. The location was wonderful, we were in walking distance to all the main streets, ie. St Catherines, McGill, St. Laurent. The rooms were very clean and bright. The bathroom was great having both a shower stall and a bathtub.

Overall very pleased with our stay!!!!!

The hotel has a lot of the ammenities that some of the boutique hotels don't have (pool, etc) but it has no charm whatsoever. The rooms and bathrooms are fairly spacious, but if you want a fabulous marble bathroom, stay at the Vogue. The location is okay but it's neither directly in Old Montreal or downtown. The breakfast is below average.

Don't go near the eggs!

Where do I start? I have never been so poorly treated at a front desk ever. Customer service should be a priority at a hotel that describes itself as 4-star. My encounter with the rude reception clerk left me aghast. It's a good thing that I travel to MTL often and that I know that this sort of treatment is not common here. For the price, I was expecting a large, clean room. Upon awaking in the morning light though, I was horrified to find almost a centimeter of dust along the top of the curtain above me. Who wants to awake to that? There was also black dusty mold on the bathroom ceiling that left me feeling unclean.

Thank goodness for digital cameras. If you want, I'll send you the photos of both.

Similar to other Intercontinental properties, such as New Orleans, this one disappoints, due to its poor location, constant construction, lack of taxi service, overworked and unconcerned staff and generally smallish and drab rooms. Unlike some Intercontinental properties, such as Istanbul, which are great, this one does not excite or attempt to do so, as you find more charm in a bus station. If you like to spend big money for an OK place, stay here by all means.

My sisters and I usually make our annual "let it all hang out pilgramage" to Montreal every August. We usually stay in cheaper hotels but this time we felt like splurging and we were pleasantly surprised.

The Intercontinental was quite cozy eventhough it seems to appeal more to business travelers. The beds were awesome, complete with two pillow types one firm and thick and one flat and thin. The bedding was fresh with just a hint of bleach which I don't mind because I know they are getting clean. The bathroom was quite spacious with both a shower and separate bathtub. The fitness room and the sundeck were really nice.

The only draw back was the cheapness of the room amenities. First you must pay for everything, even the gross coffee. Second, the stocked soaps, shampoos and shower gels sucked but who really uses that stuff anyway. All in all we had a great stay.

The InterCon in Montreal is a fantastic hotel but only in the sense that the rooms are great. The service at check in/out was awful.The room, however, was big, fresh and new. The in house gym was also good (and the staff a considerable notch above the check in staff).I must also mention that the bell staff were the redeeming feature for the hotel. I'd stay again because they were so hopefull. But be warned that your initial impression might be the same as mine.

I have stayed at the Intercontinental in Montreal several times. As a Six Continents/Platinum Priority Club member for the first time, I thought I would take advantage of the benefits of this program on my stay over Labor Day Weekend 2003.

To my disappointment, the reception staff would not upgrade us from a paid Deluxe room to the Club Floor. They said they could only give us the next best room which was a corner Deluxe Room (unlike other Intercontinental Hotels we have stayed where they do upgrade to the Club Floor). So we chose to pay the difference for a Club Room--definitely a waste of our money.

Our room, located on the Executive/Club Floor, which is their highest floor, was smaller and darker than any other room we had stayed in at that hotel on previous stays. The bathroom likewise was smaller. The bed was terribly uncomfortable and the curtains did not block out all the light. On our last day, we actually asked to be downgraded back to a Deluxe room, which we knew would be larger.

At one point, I came back to discover that the housekeeping staff had left our door open (with a newspaper holding it open). When I called to speak to the Manager on Duty, he said he would look into it, but I never heard back--and housekeeping never returned.

The Club Lounge itself was also a disappointment as it was closed the first day and afterwards--as per their usual operating hours--was only open for breakfast (till 10am) and then closed except for their Cocktail Hour from 5:30 to 7:30 pm. It was rather small and the food was an embarrassment to this level of hotel. They had the generic, mass produced croissants and dry, tasteless muffins. There was also fruit and yogurt as well as toast but nothing else. On one occasion, I asked for a cup of coffee during the evening hours and was told there was very little coffee left and it had to be saved for the morning's breakfast!

On our first morning, when the Club Lounge was closed, we were given vouchers to eat in their main dining room. It is unbelievable that people would actually pay for their buffet which offered the same disappointing foods as the Club Lounge.

The location is certainly convenient but the concierge gave us the wrong address for the hair salon at which I had an appointment. The line for the concierge was quite long to begin with and they were always trying to help several people at the same time. So one never felt as though they were getting full attention.

With respect to their facilities, the gym is decent though should be better for the level of excellence the hotel claims to have. Although they have excellent treadmills, the weights are antequated. The women's locker room is run down, dirty and lacks any amenities. Furthermore, towels are pathetically small and rough to the touch.

And don't even think about getting a massage here. Although the masseuse was excellent, it was hard to enjoy the experience as their only massage room as located just off the fitness area itself so it is easy to hear the gym equipment and television.

Unfortunately, thus, I really would not recommend this hotel. I will be doing some research (on Tripadvisor.com of course) on my next hotel stay in Montreal.

We traveled to Montreal for our 10 year Anniversary. Having never been there before we thought that the location was great. We were within walking distance to just about everything we wanted to do. And if we needed to take a cab, the bellmen always had one ready. If we needed to take the metro it was right within the hotel. The rooms were traditionally decorated (a bit run of the mill), and a tad on the small side but overall very nice. This would be the only reason I rated it above average instead of excellent. All in all the service from the staff was top notch and we would recommend this as a place to stay to all of our friends.

I stayed at the Inter-Continental for a long weekend in October 2002. The room was plush and very well outfitted (however small). The staff was very helpful and attentive to my needs. The location is a few blocks from the good stores and restaurants, but still close enough to walk. The breakfast buffet in the hotel was quite good. I'd stay here again for sure.

I have stayed at this hotel twice, in November 2001 and January 2002. It is a great little

place, with a fine location and nice amenities. The hotel is part of a larger complex, the World Trade Center.

It is a small downtown "mall" of sorts with a few eateries, boutiques, and offices. There is also a subway

stop in the complex. This is very handy--you don't have to go outside if it's snowing. Right across the street

is a post office, another convenience. The hotel is on the edge of the old part of the city. Try to get a room that

faces the harbor, as opposed to northward (towards the city). For those who work out, the exercise facilities at the

hotel are surprisingly decent. The hotel has a pool, separate locker room, and sauna. The workout room has 2 treadmills,

some universal-type weights, and a couple of stationary bikes. They also offer massages and provide some fluffy towels.

The room service menu offers the standard fare, but at least they allow diners to put together a two or three course meal,

selecting from a list of various items. I've only eaten breakfast in the restaurant, and they offer a good buffet. The hotel bar

is usually sparsely populated. The business center is a ripoff, with a dialup internet connection (not broadband). It's about 25 minutes

to the airport, and rates are fixed at C$28. You can walk (uphill) to some of the attractions in Montreal, like McGill, St. Catherine, etc.

Hotel rooms are spacious, with great bathroom amenities and large closets. Bathrooms have both showers (with sliding doors, not curtains)

and a tub. TV has US and Canadian channels.