Impressed with Hotel Intercontinental !

I just returned from a SECA conference held at this wonderful hotel on March 2-5, 2005. I read comments from other reviewers and expected the worst. I was not MILDLY surprised but GREATLY surprised by the lovely rooms, services and amenities this hotel offered. The conference facilities were excellent ! My room was luxurious, spacious, clean, and had a stunning view. The staff went out of their way to accomodate every request. I dined at the restaurant. The service was impeccable and the surroundings beautiful. The food was good as well. The hotel shuttle service to neighboring places was efficient and pleasant. The hotel is simply stunning in every respect and had a true feeling of grandeur. My greatest regret is not extending my stay by one additional day to enjoy the hotel more. I definitely will be staying at the Hotel Intercontinental on future visits to dallas/addison. I don't need to consider any other hotels. A VERY SATISFIED GUEST !

So-So

Listed as a 4.5 star hotel on Hotwire, but more like a 2-3 star in reality. Service was attentive from the time we walked in to the time we left. Kudos to the concierge. Good if you need to drop in for a nite enroute somewhere, but don't stay longer. Decor is very outdated, felt like I was trapped in the 80's. Great proximity to Galleria mall for shopping and great eateries abound within blocks.

Needs Major Overhaul!

Intercontinental North Dallas Needs Major Overhaul!

The only good things about this hotel are the price (got a room about 70% off through Priceline) and the showerheads (massaging with heavy flow).

My stay was part of a wedding party in Oct 2004:

**Parking**

Due to the large number of hotel and convention guests, parking is extremely limited. Not only was I not warned about this when I arrived, but I was forced to pay $5 to park on the top (uncovered) floor of the parking garage and carry my bags down two flights of stairs. All of the free "self-parking" was taken and hotel guest are not given any priority over conference guests.

**Check-In**

I was fortunate enough to arrive before the other guests and check in early, but other (pregnant) members of our large wedding party were forced to wait for 2 hours after check-in time in the smoky lounge. They were told that they would not be contacted when their room was ready, that it would be more convenient if they would continuously check back with the front desk.

**Rooms**

Pink carpet, teal couches and gold furniture feel like Miami, not Dallas. Peeling wallpaper, running toilet, inadequate shower curtains and broken soda machines feels like a poorly maintained hotel, no matter the location. Sweetly smelling ProTerra soap and shampoo helped to ease the pain, but only slightly.

Disappointing!

Having stayed at numerous Intercontinentals in the last two years we booked into the Dallas Intercontinental with some confidence. The room given we were given was poor, had the wrong bed arrangement and was by the lift. Noisy! Despite requests to move they could offer no alternative arrangement apart from a sofa bed room! We stayed for 3 nights as alternative room availability in other hotels was limited at the time we stayed. No real effort was made by the check in staff to resolve our concerns despite several requests.

The room and the common parts of the hotel are dated and in desperate need of refurbishment to bring it in line with other Intercontinental hotels I have recently stayed in. The room was poorly maintained, however when these defects were reported these problems were repaired. Most furniture was heavily worn and the bathroom neeed gutting! The room was on the small side and had a real 80's theme! The hotel felt short staffed and this impacted on the quality of service.

On the plus side the hotel's location is excellent near restaurants freeways and the Galleria for shopping. There are plenty of alternatives to this hotel very nearby!

Rooms need Renovation & Improved Air Quality

Frequent Business Traveler here, and yes, the rooms are in need of renovation and air quality improvement too. If you're a clean freak/non-smoker the Lobby and maybe some of the rooms will make you sick from the stale smoke smell.

Furniture is outdated, and bar fridge too.

I always book a room on the Concierge Levels Floors 14 & 15...However, ask for a room far away from the elevator shafts, as you will hear the cables all night long against your headboard, resonating thru your mattress!

The restaurant service is excellent, very attentive MatreDe and Servers.

Positive experience, but...

Booked a room on the Club Floor/VIP level and the price was good (included breakfast in the Monte Carol, continental breakfast and cocktail hour in the VIP lounge. The hotel was clean and comfy, courteous staff, but just as you read in the other reviews, the furniture is a bit dated (headboard and armoire specifically). However, it was a good sized room and the other amenities made it a pleasant stay.

Not a good experience!

We had a terrible time at this hotel. The desk clerk was rude, the restaurant service was awful and the rooms were less impressive than Motel 6. The lobby area gave a great first impression, but the rest of it was a terrible letdown. Would never stay there again!

Lost my hat

My wife and I had been to this hotel a number of times and have been disappointed in their lack of caring attitude. One particular incident happened at the club called Kempis'. On several occasions we attended, hats were allowed, but on the last visit I was asked to remove it.

Given only the reason that " this is our policy" (if you don't like it, go somewhere else) I removed the hat and was told it would be returned.

At the end of the evening when I went to retrieve the hat, I was told it could not be found. Not given a receipt for the hat, I was told after a so called" thorough investigation" that no such incident was ever filed and that they really appreciate my telling them of the incident but there was nothing they could do. Knowing the manager personally, I called him to ask about the hat. He told me that he knew it was in the office and had seen it there personally. When I went to retrieve the hat I was told that it was not there and that the manager was no longer employed there as well. This was not an inexpensive hat, which I feel someone just took home. The caseworker that looked into the incident was Betty Stoneman. She wrote me a very nice letter thanking me for taking time to contact them and hoped that I would allow them to serve me again and please feel free to contact her personally but did not give her personal phone number. At $300.00 a pop I don't think we will be back and neither will any of our functions by my company be held there again.

David A. Jenkins

Loved the Location and Hotel

I stayed at this hotel for a meeting and was delighted with the choice of restaurants within a very short distance (walking). I felt much safer in this area of town than during previous stays in DownTown Dallas. The rooms are spacious, if not the most updated, but clean and well-kept. There was plenty of parking, some free and the garage was cheap compared with DownTown. I will definitely stay again.

Not great for a 4 star

I got a great rate for this hotel, and now I know why. The furniture is old andn ot in good shape and the decor leave little to be desired.

When I reported a problem with smoking in my hall, I was given a speech on why smoking is allowed in some rooms. (Funny how I requested a non smoking floor)

The parking is bad when there are events there.

When I wrote a letter to management, I finally got a response that said they'd upgrade me next time I stayed. So, they'd want me to pay for something that I didn't think was worth it the first time around?