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Historical Traveler Reviews InterContinental Chicago
VERY NICE HOTEL
We booked this for our family of 5 May 23-25. Hardly a room to be found in Chicago due to very large convention. We got this room on Priceline for $119. Upon arrival at hotel, check in was quick, free upgrade to historic tower 19th floor, view of Magnificent Mile... Beautiful hotel. Very clean. Great bell captains. Have been to Chicago 3 times and this was definitely the best location. Have also stayed at Hyatt Regency on Wacker and Wyndham, this was as nice or nicer than both.
I booked a room for my husband and myself the week before on Priceline for this past Saturday night. I had read some of the not-so-good reviews on this site and was a little wary. We arrived right at check-in and even though there was a line due to a convention in town, our wait was less than 10 minutes. We got our choice of a higher or lower floor and our room was clean, spacious for downtown Chicago, and well appointed. I highly recommend this hotel in the heart of Chicago!!!
Avoid this hotel!
Stayed here for two nights, this easter weekend. We had booked an upgraded "historic tower" room and paid $159 a night. What a mistake that was. The room was a non-smoking room and smelled of stale smoke.
It was room #914. The reservation agent told us that the room had a "large marble bathroom with seperate shower and tub" HAHA! It was so small you could not keep the bathroom door open and stand at the sink to brush your teeth!! As for the seperate tub and shower, it didn't exist, we only had a shower/tub combination and the water pressure was so bad, it took forever to wash shampoo out of your hair. Other problems in the room included two burned out lightbulbs, small stains on the chair and floor, a couple of french fries under the bed that had not been removed from the prior guest. Housekeeping didn't replenish the shampoo and soap for our second night, so we called housekeeping and asked if they could send some up. We called at 10:15 pm just as we arrived back from the Navy Pier, a housekeeping attendent finally showed up an hour later with two bottles of shampoo and NO SOAP! This hotel was a bad experience and we would never return! Stay at the Peninsula or Four Seasons it's worth the $300 per night they charge!!!!
They were SO MUCH NICER!!
Big Room but lousy Wi-Fi
I stayed at the Inter-Continental for four days in mid-March. I joined the frequent guest program (Priority Rewards) and was solicited for an upgrade to "ambassador" status. I spent the extra $150 for the priviledge, but wish I had saved my money. I was given a room in the historic tower on the 20th floor but it overlooked a series of HVAC compressor fans on the roof of what I assume was part of the hotel (not very pretty). The room was large and decorated tastefully.
Unfortunately, it had a connecting door to a corner room next door. I should have rejected the room, but didn't think about the noise factor until 11:30 that night when the noisy neighbor arrived talking on his cell phone. I stuffed one of the hotel's cotton robes under the door to try and muffle the sound. Hallway noise was also a problem...I could hear the arrival and departure of neighboring guests loud and clear.
The hotel offers free Wi-Fi for computer users, but the signal was very weak and would fade in and out. I lost my internet connection more often than not. I ended up sitting by the hallway door in order to get a signal strong enough to use the internet. The marble bathroom is nice, but I found it frustrating that there was no towel bar/ring by the sink. I had to place my hand towel on the pedestal sink's rim every day and it always ended up rather wet. The historic tower is beautiful and the public areas are gorgeous, but I found the forementioned items to be a bit irritating for a 4+ star hotel. The Michigan Avenue location is nice for shoppers and business-people, but I found that most of the area's restaurants were four or more blocks away in the River North area. If you want to be close to bars and restaurants you might want to pick a hotel in the River North area.
I was there the last week in January 2004. I booked a cheapie rate of $99 online, no refunds allowed. I was expecting a standard room in the main (modern) tower so I was delighted to get a room on the 30th floor of the historic tower. The room was sumptious, fit for a honeymoon, too bad I was alone, ha. My marble bathroom was bigger than the whole hotel room and bath I had just had in NYC (and for half the price!) I had 3 large windows that looked down Michigan Avenue. I didnt have much interaction with the staff but they seemed pleasant. The housekeeper was unobtrusive and the turn down service was an added luxury (they even filled the ice bucket!)
Wonderful, wonderful, wonderful!
We stayed here through Hotwire and got an amazingly low rate- $60 some odd dollars nightly for a 2 night stay last May. The room they had us in was small and had no view of anything except the wall of the other part of the hotel, but it was very clean, tastefully decorated and cozy. We had a great vacation, walking all over town until we ended up near the Planetarium which was where we then turned around and saw the skyline of Chicago and were just wow. So anyway, the hotel is great, the service was great, the room was very nice- I would recommend this hotel to anyone though I work at the front desk of a hotel myself and the previous person's comment about how she wasn't able to get adjoining rooms, well, internet sites don't guarantee things like that anyway- you've got to call the hotel direct and verify things like that. There's a note about that on internet sites as well- no room type/location is guaranteed.
5 stars out of 5 for this hotel.
Family Friendly ????
My family recently spent a week-end in Chicago at the Intercontinental Chicago Hotel. Because we have three children(ages 9,8 &3 yrs.) we were required to purchase two rooms. When I booked with an on-line travel company I stated that we would need adjoining rooms. We were not given adjoining rooms instead our second room was across the hall and five rooms down. We called the front desk and were told that everything was booked and that we should have specified connecting rooms not adjoining ones. The staff was unconcerned and unwilling to make any changes. Since my adult sister was with us she agreed to share her room with our eight and nine year olds. This would have been fine except that on the second night my eight year old was sleep walking (not a common occurence) and left her aunt's room to look for her mother. Amazingly she did make it to my door and knocked very lightly. It was 2:47 am and luckily I had gotten up to go to the bathroom or I would not have heard her knock. Needless to say I didn't get any sleep thinking of what could have happened to my child. She had no knowledge of the incident the next morning. My sister said she had heard something but the air conditioner was so loud she didn't realize it was her niece opening the door. I am not placing blame on the hotel for my daughter's sleep walking, however,if we had been in adjoining rooms as requested, my daughter could have simply walked safely through the adjoining door. The incident along with the obvious lack of concern from staff has definitely jaded my opinion of this hotel and I would not stay there again and would not recommend it to other families.
I have stayed at this hotel on numerous occasions, and it is unique in combining a storied past (as the Shriner's Atheltic Club) with a top-notch restoration and impeccable service.
Not all the rooms have great views (they once stuck me in a room with the "brick wall view," as they called it), but the service and amenities more than make up for it. In fact, when we complained about the view, they moved us to a different room with a view of the lake.
The rooms have always been perfect except that once some wallpaper was peeling. I mentioned this to the front desk staff on my way in and there was a man up in the room fixing the wallpaper 10 minutes later.
That's the kind of service I expect in a 4-star hotel.
There are two choices for rooms in the hotel; the original tower is decorated in the High McMansion style and it is great for traditionalists. The new wing is decorated with rich colors and a funkier decor, and it's where I prefer to stay.
Be sure to check out the grand swimming pool in the original tower. It is truly spectacular, as is the lobby in the tower. Just don't do what I did - take the elevator from the pool down to the lobby only to descend into a black tie military ball wearing a dripping wet swimsuit.
At least I didn't run into Donald Rumsfeld in the elevator. The Secret Service had secured a different elevator just for him.
The restaurant on Michigan Ave has great food and really fun chairs.
Decent room service is available 24 hours a day. The breakfast was great but way too heavy. I ordered a so-called health breakfast, and it was immense. It might have been healthy if it was about a quarter the size!
The location of this hotel, right on Michigan Ave blocks from the best shopping, is perfect. They have valet parking but, but like many premium hotels, they don't offer self-parking. There are plenty of garages within 2 blocks for those of us who wouldn't trust our cars to anyone else.
Caveat Emptor! They no longer offer high-speed Internet access as of my last visit. The explanation was that "the server broke." This is pretty lame, but they promised that they'd have it back up and running with a different service soon.
Expected more! Considering the Price was steep!
The location is great!!! Really is centrally located. The hotel is beautiful, casual elegence is abound everywhere. The pool is awesome. Wish there was a hot tub/whirlpool, kiddie pool area. The service left a lot to be desired. Long wait for check in/ check out. GUESTS FELT INVISIBLE TO STAFF!! VERY FEW OF THE STAFF in SERVICE END SPOKE OR UNDERSTOOD ENGLISH. Come on this is AMERICA SPEAK AND UNDERSTAND ENGLISH!!! Stay in the historic rooms. The room was beautiful. The bar had live jazz on Sat. night and was reasonably priced. The breakfast buffet is the Bomb! The Loop has a stop next to the hotel as well as the free trolly is across the street. Stay was OK but not what I expected from a 4 star hotel. Chicago was phenominal would go again but stay elsewhere for that kind of money- I EXPECT TO BE NOTICED AND UNDERSTAND WHAT I'M ASKING!
We stayed on business for 10 days in January 2003.Our room was fabulous - they gave us a one room suite with 2 full bathrooms for $199/ night. We had no complaints. The location was perfect - right on Mich ave. My husband used the swimming pool, which he liked, as well.All business hotels should aspire to be this professional.
TripAdvisor Reviews InterContinental Chicago
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