Celuisma Imperial Laguna Cancun
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How has this hotel rated in the past?
Historical Traveler Reviews Celuisma Imperial Laguna Cancun
If you want to go cheap and slide into some out-of-the-way Cancun corner, full of personality, close to all the rest of tourist conveniences yet still quiet and quaint, then Imperial Laguna is the way to go. We stayed here two nights 1/20-21/04.The garden and pool are immaculate and well groomed. the "Palapa Belga" Resturant (open air) in back of the hotel & overlooking the lagoon - is one of the best kept secrets in town! Exquisite dining at moderate prices along with a great view. Most of our fellow diners had snuck over from the real expensive resorts just to eat here! All this ground floor niceness is balanced off by large but less than the cleanest hotel suites with very worn out furniture. -- But Hey! What did you expect for $50 a night in the heart of Cancun's hotel zone. They provide towels but no wash rags (I think its a cultural mindset as we also bumped into this phenomena in Tulum) - so bring your own. If you want a 5 star hotel don't stay here. But if your adventurous, tolerant of the less than perfect in the interest of saving a peso -- the the Imperial Laguna is ok. .
You get what you pay for
The hotel is very basic. It's clean, pretty quiet, the staff is friendly, but it is no Ritz hotel. But, you get exactly what you pay for. The pool is nice, the shower is great except the hot water runs out at times. It's walking distance to most of the night life establishments. My complaints are the crater like depression of my mattress that the room service should have picked up on during the daily linen changes, the rock hard pillows, the lack of a dresser to put clothes in and no clock of any kind in the room.
Big up the Imperial Laguna
A real experience, may not be there with the big boys of the hotel industry in Cancun, but the Imperial offers a friendly welcome, with the most curteous service offered by the staff, especially rambo-the champion of champions. The restaurant food was a delight, whilst the pool was kept clean. A must for all, this place has to be visited.
Remember, you get what you pay for.
We stayed here for a week recently. This hotel is not for everyone. If you are budget minded and just looking for a clean room, hot water and A/C this hotel is a good value. It is close to the beaches, shopping and nightlife. If you're looking for an upscale fancy place STAY AWAY.
This hotel is an older small property that could really use a facelift.
There are few amenities that you would expect at a resort hotel.
Remember, you get what you pay for.
My first reaction was 'oh my god...' and then i cried. This place looked and smelled awful. I cried because it was my fault we decided to go with a cheaper hotel. I told my husband when we were booking through expedia.com 'hey it wont matter we will be at the beach and shopping most of the time'. But guess what it matters and If we had been staying longer than 4 nights, we would have changed our hotel. But we stuck it out. The lighting was really bad, I read the previous message and I just wanted to say that all that they said was true with one exception.
I got this hotel through a package deal with Expedia. It looked and sounded very nice for the price on the internet. When we arrived, we were disappointed. While it was clean, that was about it. The tv there got about 5 channels, only one English(HBO)--the furniture was this fake wicker, scuffed up, same for the bed and bedstand. The lighting was terrible, the plumbing in the sink just dripped. The shower gave out very little water. Thank God for the faucet below which put out a gush of water for showers(had to slap the water up on your body-oh yeah and they don't provide wash cloths). To wash our hair we had to basically lay on the shower floor and stick your head underneath cause the shower head barely gave out enough water to rinse in, let along get soap out of your hair. I was on my monthly for a few days and accidently got blood on the sheets. I would have scrubbed it off, but they don't provide wash cloths. I figured the maid would wash it. My husband and I got called into the lil office off the front desk and were shown the sheets. The phone guy(who isn't the friendliest in the world!) made a point of showing us the sheets and wanted 45.00(US) to cover the cost of getting the stain out. But gave us the option of going across the street and washing the sheets at a laundermat--make sense? They were trying to rip us off! My husband said in his country they would just wash them, cause they weren't ruined obviously. And since it wasn't in writing, he wasn't paying. The guy got real upset and said we could talk to the manager the next morning. Well the morning came and the manager never called us over(he's a nice guy)--guess they decided to forget about the whole thing. The pool was nice. But the room was just ok. We found a small roach in our bathroom shortly before leaving the next morning. Otherwise it was cleaned ona regular basis. Nothing fancy, the lighting and dark blue curtains made it feel dreary and gloomy. We weren't happy but what could we do? We spent alot of time on the beaches and pools of the Royal and Lagoon Sunset hotels while there-- now there's some nice lodging! Maybe some year.... Hope this helps--it's just our advice but unless you want a just-okay hotel to stay at, don't book with Imperial Laguna I should take a second and say the other staff(one of the guys couldn't speak English, the guy who takes your luggage, but was extremely nice, always had a smile and Hola for us :)
Stayed at this hotel in May 2003 - really enjoyed it. Small, Friendly with a fantastic view across the lagoon. The staff were unobtrusive but very helpful if you had a problem and with local information. It is set away from most of the hotels in a rather nice residential area. The rooms were cleaned everyday with clean towels and sheets. Based about a pleasant 10 min walk away from the Cancun main drag but far enough away not to be disturbed by the noise. Being small everyone who stayed there was up for a friendly chat around the poolside instead of the large impersonal hotels that Cancun is mostley made up of. The brilliant local bus service runs from the top of the road and you can get anywhere for about 6 peso's. It is ideal accomodation for people who, like me who think of a hotel is somewhere just to lay your head or relax around the pool with very pleasant surroundings and company. Would definatley stay there again.
This place was disgusting! there was cock roaches everywhere, and it always stunk. It said there was satellite t.v. but there wasn't. No hotties around this hotel!!! They had a freakin weird guy always around our room telling us to be quite. Every morning about 5 am there was always someone moving something making alot of noise. It pissed me and my friends off. I suggest you don't go there. IT is just a huge SCAM! OR A HUGE TOURIST TRAP!!
I have just returned from my stay at the Imperial Laguna, Cancun. The hotel was lovely. It was a small hotel, but this isn't a bad thing. The staff are extremely friendly and will do anything to help. The hotel was very clean. The staff were always cleaning. My boyfriend and I enjoyed the quiet atmosphere around the pool. There wasn't any children staying, whilst we were there. There was mainly english couples staying in the hotel. I am 21 and my boyfirend is 25. But the ages of the people we met varied. The hotel was in a great location. In between the hotel zone and downtown Cancun. But out of the way, backing onto a residential street. It was American spring break while we were in Cancun. And if the American students drive you mad ( as they did us ) it is nice to return to the hotel for some peace and quiet. The pool at the hotel was gorgeous, it was cleaned every day. There was a small bridge over the pool, giving it a very Caribbean look.Also the restaurant in the hotel was very nice. The food was delicious. The food is quite pricey, but definately worth it. If you fancy trying some mexican food at a lower price, try the Taco Inn down the road from the hotel. It is a snack bar rather than a restaurant. The food is amazing and really cheap. We ate there a few times. You don't have to go far to find the best food in Cancun!Hope this helps.
I got this 1 week deal from the web after looking real hard for a place to stay for my girlfriend and another friend. We got this deal for about $35 per person per night and it only costs $35 x 7 for each of us for a week's stay. Hotel is located next to the golf park (right across Presidential) and it's within 15min walking distance to the party-zone. We always had dinner at the shopping zone and walked back to our hotel every night. It's such a nice walk after eating full :)Hotel is nice and the staff is very helpful say if you need directions or need help fixing your toilet. They're always there for you. They speak nice English and respected our business obviously.The hotel does not have a lot of people (we visited from Feb 8-15, 2003) and it was very quiet and comfortable. We got 3 beds in our bedroom where it got a mini-kitchen for us to cook with dishes and utensil if you want to make something of your own. There's a sink for washing and 2 free bottles of water for us. Our room has 3 single beds for 3 of us and it's located right next to the pool on the ground floor. This makes it really easy for us to walk out to take a breath and look at the lagoon at night.If you want a decent quiet place this is where you want to be!!