Hyatt Regency Cincinnati
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Historical Traveler Reviews Hyatt Regency Cincinnati
Nice hotel - great location
I've stayed at the Hyatt a couple of times, booking through Priceline. I've been able to get a good rate but the hotel does give you a smaller room when doing this. Room was very clean, service is excellent. Hotel has a couple of restaurants, stick with Champs on the first floor, its less expensive and the food is better. Location is excellent, hotel is attached to the skyway walkway so getting around downtown is a bit easier. Shopping is attached if that's what you want to do, ballparks are within walking distance, and convention center in Covington, KY is a short drive across the bridge.
Not bad at all!
My boyfriend and I stayed at the Cincinnati Hyatt Regency from 7/16/04 through 7/18/04. We were able to get a decent rate from Priceline.com, so we weren't expecting much.
We arrived Friday night around 10pm. We wanted to do Valet, but the lot was full so we were forced to self park. However, we were given a map and directions to the garage that the hotel recommends. This garage is not that far away and there is a skybridge that connects the garage to the hotel so you don't have to walk along the street.
Check in was easy and painless. We then went to wait for an elevator to our room. A Reds game had just finished and since we were within walking distance to the park, the lobby and elevator area was packed. We ended up waiting about 10 minutes to get an elevator up to our room. Once there though, we were pleasantly surprised. The room was very tastefully decorated and we had an amazing view of the river, Great American Pall Park and Paul Brown Stadium.
We ordered room service several times and the staff was very nice and accommodating to our special requests. The St. Louis Cardinals were also staying at the hotel, so one night we were warned when ordering our room service that they were using the elevators and that it would take us awhile to get our food. We ordered dessert and waited an hour for it. However, the staff was very apologetic about the situation. Bottom line-the room service food was excellent and not that expensive at all.
The room was quite nice and everything worked well. The one thing that I had a problem with though was the size of the vanity in the bathroom. It was quite small and we were forced to store most of our toiletries on the ground. However, the water pressure in the shower was amazing for a hotel.
Check out was quite easy as well. We had no problems what so ever. While we were waiting for our receipt, a woman brought up her receipt and said that she was incorrectly charged for a dinner at one of the hotel restaurants. The staff member apologized for the error and removed it from her receipt. No questions asked.
All in all- the stay was excellent. Every staff member we spoke with was very polite and always willing to help us with directions or whatever we needed. For the Priceline price that we paid, this hotel was excellent!
Not so bad
After reading the previous reviews of the Cincinnati Hyatt, we were apprehensive about staying there but with a $50 Priceline price, we were not looking for the Taj Mahal. Our experience was great to compared to others. The hotel and room were clean and well appointed, our room had a great view, and the staff was accommodating. The breakfast buffet and restaurant staff were especially nice and the valets went out of their way to help us. No complaints.
I'd Stay At Hyatt!
I would strongly recommend Hyatt Regency Cincinnati. The service was wonderful, very personalized. I could tell that the staff really cared.
The location is perfect for conventions as well as tourist attractions.
Stay away at all cost!
I had the misfortune of staying at this hotel in early February 2004. First, let me comment on the fact that there is much truth in previous "constructive" postings and that there are many sad things to say rather than good about this hotel. A good number of the staff were friendly when you actually spent time face-to-face with them, but it is clear that in general there is no emphasis on "in-passing hospitality", something that exists due to effective and competent upper management policies. Both the breakfast and dinner restaurants appeared to be very dirty and disorganized, the overpriced breakfast buffet was not fresh. I even noticed what I believe was a roach galloping through the flower beds in the breakfast restaurant - unfortunately it must have been very healthy as I was unable to confirm what it was. As one previous commenter said, the rooms were old and very tired and a number of things just didn't work. Also, there was no consistency in hours of opening for the restaurants for lunch, and for whatever reason it was brilliantly decided that a musty, stinky, greasy sports bar, of all themes, was the best theme for "everyone" out there. A very closed-minded approach, maybe good for the meathead crowd on Bengal game days?? Definitely one of the worst Hyatts out there. I know Cincinnati is not a premium destination, but the problems and shortcomings I encountered were related to the general leadership and management of the hotel. The Hyatt name will not cover up these failures.
Not worth the Price$$$$$
We stayed at the Hyatt on Nov. 19-22, for the rating or a Four Star hotel we expected a better kept place. The regular rates for this room are outrageous for the room you get. We had a discounted rate for being with a group, and I still feel we were overcharged for what you get.
The room was clean, but not well kept. There were several problems that need to be fixed. And for the class of hotel I expected it to be alot cleaner(Walls, shower...little things most people don't notice.). The fact that you have to pay for parking or go to a parking garage and walk to the hotel, was totally unexceptable. I have stayed at a lot of hotels and have never had to pay so much for so little. And this was a first, to have to pay to park. Other p;aces offer better deals for less and free parking. I will not stay here again. And unless they provide parking for free(the rates for the room should also cover a place to park).
Pleasant Ezperience for the $$$
I was pleasantly surprised having read the "not nice" reviews for this hotel prior to my trip. This hotel was clean and in a good location with respect to shopping & restaurants. Being connected to the indoor skywalk was a plus as well. The staff was friendly and accessible and the service was better than average. Compared to other hotels in the city the cost was reasonable and the experience was very pleasant. The pool and fitness center were very nice too. I would highly recommend this Hyatt Regency to a first time visitor to Cincinnati.
There are better for the money in the city
I typically stay at Hyatts for business. This is one of the worst in my 15+ different Hyatt US stays. The rooms are old, dirty and small. Service is not up to typical standards. I made a last minute Expedia booking and the hotel was completely uncooperative when the confirmed Expedia reservation did not show up on their system. I resolved the problem, after paying their $200 rack rate and getting a refund to my credit card. The adjacent parking garage is also very expensive.
Stay here if you like to bathe in sewage
We checked into the Hyatt on Valentine's Day hoping to have a romantic stay at this hotel we had read such good things about. After a few hours of being there, we smelled something fowl coming from the bathroom and noticed a brownish-yellow liquid coming up from the bathtub drain. We immediately requested to be moved because the smell was horrific. We packed up and were moved to another room. At this point we were happy that they had accomodated us and proceeded to unpack once again. Not five minutes after unpacking for the second time, we smelled the same smell from before and saw bubbles coming up from the tub in this room. We called back down to the front desk to explain our situation and were put on hold for way too long. Once we were finally able to talk to someone, they told us they could send someone up to see what was wrong but we asked them to be moved to a room that did not have these problems. At eight o'clock, two hours after we had first been moved, we were given the fourth room that we ended up staying in. Once we got there, we had to hurry to get ready because we had Valentine's reservations at a restaurant that we were about to be late for. It seems strange that we might have been the only ones experiencing sewage problems. The bell man that we spent so much time with that night actually told us that it had been happening alot. The front office manager told me that it was the first he had ever heard of that happening. We did not make it up. It was a special night for us to be staying in a hotel and trust me, we did not voluntarily unpack our stuff into three different rooms. I was not impressed by the curt attitude of the front office manager. He did not offer us any kind of compensation besides breakfast coupons at the hotel restaurant and dinner coupons at the same place. Too bad we were only staying one night and we had already made reservations at a restaurant that was not located at this fine hotel
Must be seen to be believed
This was a fine establishment that anticipated our every need (incorrectly), as demonstrated by such gestures as leaving the last occupant's used soap on the tiled floor beneath the vanity (should we have used the new soaps up, I suppose, and wanted for more, and perhaps in an effort to compensate for a lack of any other toiletries, i. e. shampoo), providing for our security by installing a door from the parking garage that, after 8:30 p.m., requires keycard entry (and, for added security, the keycard machine doesn't work, so you are effectively locked out and have to go back down to the street to get in the hotel--ladies and gents, don't go this one alone, the skywalk is pretty spooky and there are lots of corners you could get trapped in)--a walk which supplements the fitness area with pool and hot tub (a bucket and a thimble, filled with water). I also enjoyed the bizzare quirks demonstated by the elevators and the leisurely service at Champs (an on-site sports bar-restaraunt) which assured me that I would be welcome to linger all night.
The hotel also offers luxuries like robes, but if you can't stomach the stained towels (mine had big rusty circles that reminded me of my frequent childhood nosebleeds, but we threw the stained ones out back home), then you may feel such a service would benefit you.
Our complaint about being shut out of the hotel due to mechanical failure on the skywalk was met with the explanation that "The keycard entry never works," (as if to say, 'what do you want, a cookie?') despite the posted directions on both sides of the door. We considered leaving after one night, but we would have had to go home and curtail all plans.
I recommend this accommodation highly to those who feel generally unentitled to even the most mediocre of service and facilities or who find the silver lining in every cloud and enjoy having to do so. As for me, I feel entitled to a refund.
TripAdvisor Reviews Hyatt Regency Cincinnati
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