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Historical Traveler Reviews Hotel Hermosa Hermosa Beach
Old rooms and bad unfriendly staff.
In december of 2004 I booked a non-smoking jaquzzi room for my girlfriend and I. I arrived with my girlfriend, checked in and headed to our room. The first thing I noticed was that the room smelled like a smoking room. I saw an ashtray inside so I knew it was a smoking room. I did not want to complain so we just unpacked our things. After an hour or so, I decided to run the jaquzzi. As the water alomst filled to the top, I noticed some green leafy substance in the water I used a cup and scooped it out and realized it was seaweed. We were stunned and grossed out. I immediately drained the tub to only find out that there was some leak at the bottom and the next thing you know, our socks were soaked and the carpet was drenched in water. I stormed to the front desk and demanded a full refund. I was redirected to stay until the assistant manager arrived in the morning. I was given the key to a temporary room until then. At around 10am the next morning, I went to the front desk and spoke to the assistant manager. Not only was unhelpful, but she kept rolling her eyes at me. She tried to tell me that they do not have non-smoking rooms and that there is nothing she can do for me. This was all a lie because I saw some rooms with non-smoking signs. I left the hotel very angry with the managers name and number. I spoke to the manager (Carla Mack) and at first she said she would have the assistant manager disiplined and she would take care of the problem and I would get a full refund. I was givin the run around for 4 months. I have contacted this establishment around 20 times and I just found out that they will not offer me a refund and they are not going to compensate me in any way.
I actually didn't even get to stay in the hotel because of the extremely rude staff. We had made reservations for two rooms for a birthday celebration that was extremely well planned out. We called twice to confirm our rooms were were booked. When we arrived we were told that they were totally sold out and they only had one room for us. The woman working said that theres nothing they can do so we asked to talk to the manager. She was even more rude and unhelpful. We had the name of the person who we talked to on the phone and confirmed our rooms. The manager said that we must have misunderstood her and that they would not have confirmed a room they didn't have. At this point we had far too large a group to fit into one room and we drove all the way to Hermosa and have no where to stay. There was much yelling and screaming exchanged when realizing this hotel basically told us we never had the conversations we claimed to have with her staff. We went to the nearby Days Inn in Hermosa and they were booked as well but were helpful enough to direct us to an available hotel.
Was okay, but some problems...
I just got back from the Hotel Hermosa. It was a decent hotel, however, it also could have been better. Although I've been "spoiled" by working in a 4 star resort hotel, I will try to keep my mind set on what a two star hotel's expectations should be. The lobby isn't very large, but pleasant with easy stair or elevator access. There is only one elevator to serve the 3 levels as well as the underground parking garage (I found myself getting lost trying to find the lobby because it is on level one...I would have thought the button in the elevator that said L* meant lobby, but it really means the lowest parking garage floor.) The elevator had an awesome view of the ocean though. :) The desk lady who checked us in really didn't say much...and didn't seem to have much of a personality. (I work as a desk agent and definately talk to people a lot more, and at least go over their stay.) Anyway, we got up to our room #329, and it was a corner room, which was fine. We needed a room with 2 beds because I was traveling with my folks. However, instead of the traditional room with 2 double beds, it had one king and one queen, with a half wall separating the two ( I guess for privacy?) which was a bit different from what I've seen before. The bathroom was huge, although the room was a little tight. Unlike the reviewer before me, our room DID have a kitchenette, with room for storage, a spacious refrigerator, and a stove top. It would have been fine to use, however we didn't use anything but the fridge. Our room did not have an ironing board/iron which we needed. When I called the desk, I was told to come get it myself because housekeeping leaves at 4 pm. I was a little suprised by that, but again, I'm used to 4 star levels of service. We were pleasantly suprised to have a partial ocean view. The rest of the view was of the intersection which was fine because I don't see the point of having a view. It's just nice if you get a suprise and have one like we did. It was fun watching the cars. The balcony was quite spacious, and I could touch the sign saying Hotel Hermosa with my hand. I thought the beds seemed really hard and uncomfortable. The pillows were horrible......hard and lumpy. As the previous reviewer said, the towels are horrible and not plentiful enough. It was extremely hard to get dry using only one towel. I'm suprised they don't have holes in them yet. I never ran into any housekeepers, but they seemed to be pretty consistent. The continental breakfast was very convenient but also very limited. One thing that was annoying was that the ice machine on floor 3 was broken the entire stay. The vending machines were barely stocked.
The courtyard area seemed nice, however the pool is very tiny and right by the busy intersection. Unlike the pool which seemed clean, the hot tub looked cloudy to me. I didn't use either. The hotel has a nice parking garage, so you really don't have many parking problems at the hotel. It's located pretty close to the beach...a five minute drive will take you right to the pier and the strand.
Overall, I think it was a nice hotel in a good location. There were problems, but we try not to be too bothered with things. We paid about $89 for our room, so you can't really beat that. It's a good spot to stay if you're on a budget and want to be around the beach, but don't need tons of service or amenities. Overall, I would recommend it, but I would look for other options around the beach for slightly higher rates that might be a little better.
I really liked the (free) breakfasts at Hotel Hermosa - cereal, bagels, donuts and good coffee. The problem was that I had to eat them with plastic cutlery off plastic plates, and share the breakfast room with (a) a huge, blaring television, (b) people who could not be bothered to put on shoes to come to breakfast (although they could be bothered to put on their baseball caps) (c) guys who stood in front of the television while eating their cereal and (d) small-time NY businessmen making loud cell-phone calls about all the "great opportunities out here". Other downsides to the place: shabby décor, indifferent staff, poor service (we had pre-ordered a crib which was not in our room when we arrived off a late flight; the only one the night staff could find was partly broken and smelled of cigarette smoke); paper thin walls (if what you're after is a place to get an uninterrupted night's sleep, forget it); bath towels the size and thickness of handkerchiefs, and, as another reviewer has commented, not enough of them. We ordered a very grand sounding "suite". I guess it was called that because you have to walk up a spiral staircase to get to your bedroom, and there was some lounge furniture in the downstairs bit. But it still felt like a very ordinary hotel room. Plus points: it is pretty close to the airport, you can see the sea from a lot of rooms and the bed was comfortable. It is a good, pleasant 20 minute walk to the beach - up and down some pretty steep hills - if you like that sort of thing. The walking appealed to us as we were stopping over in the middle of a long flight between London and NZ. Otherwise, the beach is a short taxi ride away. Although the hotel does have a pool, it is small and in a location that you would not want to spend much time at - sort of out the side of the hotel, with a busy road on one side - how do they manage to make these things look so appealing in the photographs. Finally, I see that reference to rooms with "kitchenettes" has disappeared from their web site, although it is still on the board in the lobby. Having booked a room which was advertised as having a kitchenette - because we wanted to be able to heat up food for our baby - it was pretty disappointing to be told that there was no such thing.
I am a frequent guest at the Hotel Hermosa and was quite pleased with the recent renovations. I also liked the fact that they did not raise the price because of this. I spoke with the manager, Carla, and she was very open to my comments and concerns to help elevate the status of the hotel. Several of my colleagues have also stayed at the Hotel Hermosa and enjoy it very much. The staff is always friendly and accomodating.
Wouldn't stay again.
We recently stayed at Hotel Hermosa and were sadly disappointed. We reserved a 2 story suite that was supposed to include a view. Our view was a view of another room. If you stood on your tiptoes you could see over the roof of the other room out to the ocean. Our balcony was nearly enclosed with at pony wall blocking most of that view. We seemed to be in a sort of inner corner room. We couldn't even open the curtains without having the neighbors looking right in. They couldn't help it..our room was their view! Forget opening the windows for fresh air. You could hear everyone and everything around you.
As I stated before, it was a two room suite yet they only provided us with two towels. Two towels aren't enough for even two people. Thankfully we didn't have any other guests staying with us.
The bathroom was moldy and dirty, the bedspread had a horrible odor. Neither of the remote controls worked for the televisions. The living room furniture was broken down and sagging. We had to use pillows under our rears to keep from sliding down the couch.
The hair dryers in the rooms are ancient and hardly work at all. The one time I decided not to bring my own hair dryer and I was so sorry I didn't. I had to go buy a cheap one that turned out to be just fine.
Also- There are no irons or boards in the room. When I called down to get an iron she said "yeah, but you have to come get it."
The board is a tiny little board that sits (or doesn't) on a flat surface. A Joke! I ended up ironing on the floor.
The front office person was less than friendly. She worked during the day and acted as though she was bothered any time a guest came to the desk. I over heard her having a confrontation with another guest and she was horribly unprofessional.
The lobby had an awful stench the whole time we were there. I heard other guests complaining of the smell. No clue as to what it was.
I have to make three good points- The bed was great...huge bed, nice and firm. There was a mini refrigerator and a coffee pot in the room.
We paid under 150 a night for our room but even at that inexpensive rate I wouldn't stay there again.
Great for Walkers
Great hotel to come to after a long flight into LAX. It's only a five minute drive down Sepulveda. Some of the rooms are a little musty and you need to be careful they don't plop you right outside the busy street with all the noise. However, all in all, I have to agree, a great value. Service is first rate. If your like me and like walking, it's a pleasnt walk down the hill through safe and interesting neighbourhoods. About a mile and a half to Manhattan pier and a mile to Hermosa pier. There is also a pretty pedestrian boulevard and of course The Strand takes you along the whole South Beach area. This hotel has become my oasis to the madness you see with the rest of the city.
I couldn't beleive what a great value it was! The room was clean, the staff was friendly, and there was even homemade chicken soup in the kitchen for guests. I'll definately be back next time I come to California.
Average with pluses
Totally average with clean ocean air, clean rooms. Don't expect an oceanside room even with a reservation. They're saving those.
Had a wonderful stay at this hotel on more than one occasion. The hotel itself and the rooms are gorgeous, its in a good location and the staff are atttentive and friendly. Planning to stay there on my next trip!
TripAdvisor Reviews Hotel Hermosa Hermosa Beach
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