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Historical Traveler Reviews Hampshire Hotel St. Helier
Check you have a refurbished room
We booked at the Hampshire after seeing the website's contempory room appearance. What we didn't expect is that some of the rooms had not been re-furbished. They are 80's style and in need of re-furbishment - ragged sheets, dark furniture, stained carpets and chairs. Apart from that, the hotel bar, restaurant and pool area live up to the advertisements and are very fresh and modern.
My advice is to check what room you are getting before you book. I would stay there again if I had one of the re-furbished rooms.
We hope it will not be too long before you return. Neil
I booked this hotel from their website thinking how smart it looked and was looking forward to spending a couple of nights there. My advice is... don't bother. It seems that after meeting the manager at a free drinks event in the newly refurbished bar that the public areas and first floor of rooms have all been upgraded, and he is advertising all 50+ rooms on the basis of the 14 that have been refurbished. If you book a standard double expect tatty decor and uncomfortable beds (nothing like the impression given on the website). The room I stayed in had clean sheets and pillow cases on top off a very old matress, lumpy pillows and scratchy blanket with cigarette burns. It had probably not been decorated since the 1980's, wallpaper was peeling and the net curtains didn't fit the windows properly. The combination of a very uncomfortable bed and paper thin walls meant I hardly got any sleep whilst staying here.
Happy with Hampshire
Just back from the Hampshire - stayed for 3 nights and found the hotel to be very clean, nicely decorated in an art deco manner, lovely little pool area, well maintained in every way. Breakfast was delicious and the staff were all very efficient and friendly - many thanks to Ayesha for her kindness and attention to us. The hotel is a little out of town about 10 minutes but there is loads of public transport and taxis available. Best beach we found was St Brelades, St Aubins was lovely in the evening for a stroll and for choice of restaurants.
Jersey is a lovely peaceful, relaxing place and the Hampshire could not be faulted.
We stayed here with our three chidren and my mother ,using her crutches ,and her friend. We had three rooms.One Premier Plus family room, one Premier Plus twin and one Premier Twin. They were all lovely with comfortable beds and Molton Browne toiletries and fruit and water in Plus rooms.
Very clean and stylish contemporary bedrooms and great public areas. Really rather smart. Nice pool area with loungers and changing rooms and plenty of towels provided.
All the staff were very attentive and friendly even making us sandwiches in the afternoon when the kitchen was really closed!
The boys loved the pool and the family room- two separate bedrooms and two ensuites.
The food was very good. We had a lovely dinner and excellent breakfasts.
A hotel of two halves
Upon arrival the hotel is impressive, all very modern and smart. The public rooms are very well presented.
We stayed in a standard family room which we had been told had not been decorated and was not as smart as the rest of the hotel. This was cetainly true of the room and the corridor. The decor was very 1970's and showing a lot of wear, dark furniture and peeling paper. However, the room was very clean and the chambermaids did a very good job in cleaning and tidying. We had a main room with a small bedroom off for our daughter, we could not want for more space as she is in a wheelchair. The room was quiet.
Breakfast was good with a varied selection of food and a good freshly cooked English breakfast. Plenty of serving staff.
We were unable to use the pool as the weather was poor but the pool area looked good. There was evening entertainment, possibly aimed at the older generation.
The only problem we had was the lift, it is tiny. It says it is for 4 persons but you would have to be on intimate terms with the other occupants! Again we were warned but told it would take a standard wheelchair. Luckily we only took our daughter's buggy which only just fitted but I doubt her wheelchair would have. So beware if you have mobility problems or are claustrophobic and check if you use a wheelchair as the lift is not only small but a strange shape. The lift only serves certain floors and reception is not accessible by lift, all the other public rooms and pool are accessible.
Overall a good stay but if we returned without the family we would stay in a premier room.
A pleasant stay
I booked this hotel on the basis of other reviews on the site and opted for a premier room. Everything about our stay was good, the only downside was the extremely small size of the room. In fact we could not find enough floorspace to place our suitcase, which had to either sit on the bed or be placed on top of the wardrobe.
We were in Room 1 - next to reception and just outside the steps to the hotel entrance - it was rather noisey - if you are a light sleeper I would suggest you ask for a room at the back of the hotel.
The communal areas of the hotel are of a very high standard and the food and service in the restaurant was of an excellent standard. I would recommend the half board option - good value at an extra £12.50 per day.
The hotel is a good 10 minute walk into the centre and 20 minutes away from the central bus station, where you can catch a bus to almost anywhere on the island.
Worst room I've ever stayed in.
I can honestly say that I have never stayed in a worse room as the one we were allocated in the Hampshire hotel. I stayed in some grotty places when I was a student 30 years ago but this one took the biscuit. There was an iron scorch mark on the carpet, which suggested that this might have been staff quarters at some time. The carpet was filthy and there was something smeared on the wallpaper which looked disgusting. The sink was in the bedroom. The tiles in the shower unit were cracked and there wasn't enough room to swing a cat. There was no air conditioning either so even with the windows open it was stifling.
Maybe it's me, but is it co-incidental that all of the glowing reviews for this hotel refer to the Premier Rooms or am I just zero tolerant?
If the owner of this hotel is serious about aiming for a 3 star grading then he should hang his head in shame for taking £85/night for rooms which were of such poor quality.
I agree that the bar, restaurant and pool area are very nice. I had no problem with the staff either and it has a reasonable car park.
We were in room #27 - avoid it at all costs.
L arrived at the Hampshire with husband and son after seeing an add in the Mail for a week in Jersey.
The cost was extremely reasonable and so we were totally shocked to be shown to such a fabulous hotel.
The staff were 1st rate especially the manager who visited guests at breakfast everyday and gave tips on where to visit and get the best out of our stay.
We upgraded to a premier room and the extra was well worth it. My son (12) had an adjoining room with his own facilities which was perfect. He was safe but also private. The pool was lovely. The hotel spotless and the food absolutely on the money.We shall definately return THIS YEAR as we have still plenty to see.Location was great.Refurbishments were to take place but the decor is contempory and upmarket.It is my son particularly who wants to return. He made some great friends.Jersey F.C. just behind the hotel too. !
We have just arrived back from a short stay at the Hampshire. Absolutely fantastic! The hotel is a 10-15 minute walk along a flat road into the centre of St Helier. We stayed in a premier room which was spotlessly clean and the bed was the most comfortable we have ever slept in.
The staff are extremely friendly and helpful. We didn't eat in the hotel restaurant until our last evening, unfortunately, because if we had we'd have saved ourselves a lot of money as the meal was the cheapest and the best we had during the whole of our stay. The drinks were very reasonably priced too.
When we visit Jersey again we shall certainly be booking ourselves into the Hampshire.
Great hotel; excellent service
I stayed in a Premier room in this hotel on business in Sep. 05. The hotel appeared to be recently refurbished and to a very high standard - at least in the premier rooms, lounge area, and dining room. The styling is contemporary, bright and has a very fresh feeling.
The bedroom was very comfortable - my room had a double bed comprising 2 adjacent singles & huge pillows. There was an LCD TV with BBC1/2, ITV & CH4. Lighting in the room was excellent - far better than many 4 & 5 * chain hotels - giving a good choice of ambience. There was plenty of storage space. No trouser press. Molton Brown toiletries in the bathroom - which had plently of towels, shower above the bath, non-slip mat & bath mat. It was all spotlessly clean.
In the dining room I was given a specific table for my stay. The tables were nicely laid out and allowed for couples or larger groups too. Again everything was very clean with modern stylish cutlery. It seemed many guests were on a DB&B or full board basis, but they had both a-la-carte and table-d'hote menus. The fixed-price dinner menu was excellent value - £12.50 for a 3-course meal. The menu was inspiring and well-presented (nouvelle cuisine?) but generous portions and - I'd say - extremely good value for money. It was well-above "pub fare" standard.
Breakfast was ok - a buffet for cereal, juices and fruit with possibility to order a cooked breakfast. The cooked breakfast was ok - bacon very salty. Toast very soggy (both days). But the tea was nice.!
Monday night had some entertainment in the bar - I guess this is the tail-end of the holiday season, and most of the hotel residents were pensioners.. but all very sprightly. The entertainment was well suited to the age-group, very pleasant and seemed well-enjoyed by everyone there (local singer/raconteur & his partner). It seemed a very good choice.
The drink prices in the hotel are extremely reasonable - I'd say they are much less than some of the other hotels I've stayed in on the island and the quality of - even the house wine - is good.
There is free WIFI access in the hotel - though reception is variable - and there was cable-LAN connection in my premier room. It has an outdoor pool, but I didn't try it!
Service was very good - from both desk and restaurant staff. Many of the restaurant / bar staff were foreign but spoke good English and seemed to be more enthusiastic than I've encountered in other hotels on the Island.
I was very impressed with this hotel, and thought it exceptional value for money (even their rack rate is very good). I've stayed in other hotels on the Island (Pomme, Grand, deFrance, Beaufort) - though not in the last year - but the Hampshire will be my preference from now.
Downsides? It's not as close to the town centre as the Pomme or Grand - perhaps 10 - 20 mins walk, but still inside the "ring road".
TripAdvisor Reviews Hampshire Hotel St. Helier
Travel Blogs from St. Helier
We have to grab wireless where we can find it. Not used to folks smoking in restaurants. It's a beautiful town. Can't keep up with any of this without Internet and my attempt at getting phone service in Europe fell flat on it's face. I can't read Dutch and that's what the instructions are in. As well as phone support. So, 40 Euro for ...
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... flight via Guernsey, train from Birmingham to Wolverhampton and the first part of my journey was over when Pat picked me up from the station. The pretty spring blossoms were very welcoming. An evening of final sorting before an early night. Alarms are set for 4.45am!!