How has this hotel rated in the past?
- Continental Breakfast
- Room service
- Swimming pool
- TV Channel One Russia
Historical Traveler Reviews Golden Palace Turin
Great 5 Star in the Heart of Turin
This is a great hotel you will not be disappointed although I do suggest that you spend the extra and get a deluxe room. They are very spacious and extremely well equipped.
The Golden Palace (GP) is located close to via Roma (one of the main shopping areas).
We took the bus from the airport to the main train station (€5) takes about 50mins. The hotel is a good five-minute walk.
The GP is close to most attractions- The market, which is the largest in Europe, is well worth a visit and approximately 30 min walk from the Hotel. There are flea, book and small craft markets dotted around the city.
The spa and gym are also excellent. It has a large splash pool, sauna, steam room, exercise gym and treatment centre. I can definately recommend a visit although my wife's treatment was cancelled at the last minute because they had over booked.
You have a good selection for breakfast and the espresso coffee is first class.
Taxi to Airport €30+ and takes about 30/40 mins
What a truly bizarre hotel.
Parking the car directly outside - it's free - you wander inside to a very designer look, including a reception desk in front of a huge stone, er, thing, with three flat-screen TVs showing molten lava dripping down. How very complicated.
The room was really nice and spacious, with a tremendous bathroom. A flat-screen TV, with additional speaker in the bathroom (though irritatingly the speaker in the bathroom was quite loud and slightly delayed in comparison to the TV speaker itself; so if you left the bathroom door open, the TV sounded very echoey).
Comfortable beds and good air conditioning. A very boutique feel to the hotel; a nice breakfast - though steer clear of anything looking like bread, since the Italians clearly have no concept of fresh baking - and virtually nobody there at all apart from us, bizarrely. Decorations in the restaurant were centred around, er, apples. Mmm. No idea.
The television had CNN, Bloomberg, and Sky News. Reception of Sky News was quite glitchy, which was irritating. Nice flat screen, though.
No wifi, but the wired connection worked okay. Quite cheap, from what I remember.
Probably the worst thing about the hotel was its name: "Golden Palace" sounds at worst slightly seedy, and at best oddly asian for such a European hotel. But, while not a very homely-feeling place, it was certainly stylish: and within walking distance of the main bits to see in Turin, too.
Lovely city and lovely hotel
We heard good reviews about this hotel and we were not disappointed. It's very close to the main station in Turin so however you plan to travel from the airport, it's relatively easy to find.
The hotel reception was very striking in grey marble and the hotel staff were very friendly and helpful. We stayed in a superior double room and it was a bit of a trek to get to it but not that bad. We were close to the "wellness centre" so had easy access to the pool and gym.
The room was very nicely decorated and clean. Not the biggest I have seen but that seems to be a trend in Italian hotels and didn't cause us any problems. The flat-screen TV and electric curtains made up for any concerns about floor space. Everything was well maintained and we were very comfortable. Not many english TV channels but if you tell the TV you're bored (you'll see what I mean when you get there) it lets you access a good selection of music to entertain you whilst you're in the room.
The Wellness Centre and restuarant were also pleasant and catered to most needs. The food wasn't breath-taking but it was well prepared and the staff couldn't have been more accomodating and friendly.
If I go to Turin again, I will stay here. Well deserving of it's 5 stars.
Helpful in an emergency
We were there on the same time as the previous reviewer but were fortunate in that we stayed 3 nights up to Saturday and missed the party mentioned that evening. There was a party on Friday evening as well but it ended much earlier and was considerably less noisy. The rooms were disappointingly small and tricky to access I agree but as they were new, were luxuriously appointed. We too missed tea/coffee making facilities but these are not often available in Europe it seems. The restaurant we found to be excellent in every way as was the bar area. The staff were all lovely and for me, extremely helpful. We had occasion to require their urgent assistance in a medical emergency and I can honestly say that they were exemplary in every way. I could not have managed without them and will always be grateful for the support and assistance they gave us. To me that says everything. You really find out how good a place is in this situation.
Badly let down by poor service
We arrived at the Golden Palace about 7pm on a Friday evening so not exactly out of hours. The first sign that this hotel is severely understaffed was the lack of a doorman or porter to help with our bags. We dragged them in ourselves and still at check-in no one offered to help us or to show us to our room. A bad start.
We had booked a superior room which turned out to be at the furthest end of the second building, Golden Two. The hotel basically has an H shape with two buildings connected by a corridor on the first floor. If you imagine reception at the foot of the left stroke of the H, our room was at the foot of the right stroke. To get it we had to walk to the middle cross point in Golden One, take a lift to the first floor, cross the corridor, walk to the top of the right hand "stroke", take a lift to the second floor and then walk right back to the other end of the "stroke". Confused? Well let's just say iIt is a very poor design and a pain when you go down to breakfast!
The room itself was very nicely appointed, especially the bathroom and cupboard area, though I was disappointed at the overall size. As you will read shortly we had the "opportunity" later in the stay to see a standard room and I felt that our superior one really didn't justify the premium. Both are pretty small.
The worst point in the stay came on Saturday night. We returned from dinner around midnight to find that a party in the palazzo opposite was in full swing. (It was a ball for carabinieri in full dress uniform - we had seen them arriving earlier in the evening.) We tried to block-out the thumping noise of music (it sounded like karaoke at one point!) but when it showed no sign of abating by 1am I called reception to ask to change rooms. Despite calling for over five minutes on reception and switchboard there was no answer so I dressed and walked down (see above for how far I had to walk!) When I got down there I found a bell-boy standing by the desk (they seemed to work hours when no guests were arriving or leaving) and asked him to bring the manager. He promptly went outside the front door to find him - I don't know if he was having a cigarette or listening to the music but he wasn't at his post. I told him that I understood there was nothing he could do about the music (especially as it was a carabinieri party) but I was very unhappy that no-one had answered the phone. He told me that he had been unable to answer it because he had been on the other line - given that he had just come back indoors I considered this to be a bare-faced lie. When I told him that we wanted to move rooms he first offered us a room on another floor until I told him we were not changing lifts etc and miraculously he found one on the same floor, same building. (The hotel seemed half empty so he could have offered this room first.) Then he offered to have our things moved - at 130am - until, again, I made it clear that we had no intention of changing permanently and would go back to our old room the following morning. Anyway, we eventually stumbled into the standard room at the back of the hotel and managed to get some belated sleep. Hence my comparison of standard and superior rooms above.
The rest of the stay passed without major incidents but it was clear at each stage that the hotel is seriously understaffed. We returned to the hotel on Sunday at 7pm to find not a single member of staff on duty - no porter, no doorman, no receptionist. I had to go looking in their back office to find the one guy on duty who offered no apology. Before we checked out we called reception and asked them to have our car brought up from the garage. When we went down 15 minutes later reception had not passed on the request to the porter so we had to wait another 10 minutes while they went to get it. But by then we had come to expect this level of service.
Our experience was obviously soured by the night-time incident but it was part of a pattern of severe understaffing in the hotel - it felt like a three/four star trying to run with a skeleton staff, most defintely not a full-service five star. When I pointed this out to the night manager he admitted there was a problem, said it was a new hotel and that they are recruiting. But they have been open nearly six months now and clearly think it is acceptable to run a hotel this way. This experience has made me very wary of other hotels in the THI Group.
An excellent stay in Turin
We stayed at the Golden Palace recently for our second wedding anniversary. The hotel is as impressive as the other reviews have said. We had a standard room which had excellent in-room facilities, but was one of the smaller rooms I've stayed in around the world.
The bar and spa staff were very friendly and made us feel welcome - the service in the bar was excellent.
The hotel is very close (2 minutes walk) from the tourist information centre which was a mine of useful information and i would recommend getting the turino card for 48 or 72 hours. We visited around 6 museums and got our 18 euro's back (the cost of the 72 hour card each) on the first day. You can also travel for free on the public transport with this card but we enjoyed walking around the city (take a map as it can get a bit confusing) and seeing all the small markets and piazza's.
The Spa in the Golden Palace is very modern and sleek, but the pool is a bit on the small side - though the other facilities do make up for this.
There are also no tea of coffee making facilities in the room and the number of english TV channels varies between one and three - but these are only minor points.
I would recommend the egyptian museum and the museum of cinema (which also houses a glass list to a great view point of the city). The palace was also excellent but you can only go on guided tours and these are only in Italian so you need to hire an english audio guide.
If we were to go to Turin again we would stay at the Golden Palace as it is an excellent hotel - with some lovely touches and details, though I may try and get a room in the next grade up and get some more space.
My wife and I stayed here and although we knew it was a 5 star deluxe hotel it exceeded our expectations widly. We stayed in a deluxe room and it was the best hotel room i have ever been in and I have been traveling for business for 20 years!!! you will not be disapointed.
Superb 5 star hotel
We stayed in the Golden Palace in mid March for 3 nights. The hotel is simply suberb. From the reception to the bar, restaurant and especially the rooms with plasma tv, granite bathrooms and plush decor the Golden Palace is 5 star.
The cocktails in the bar are very good and were served with excellent free canapes. A great alternative to dining out if you want a light meal.
The restaurant was surprisingly quiet (we couldn't figure out why, given the lack of quality restaurants in Turin). The food was excellent and the prices reasonable.
The Golden Palace is very central and less than one minute stroll from the main shopping street. The Egytpian museum and the Royal Palace are both worth a look and less than 10 minutes walk.
Stylish centrally located hotel with excellent facilities
My boyfriend and I stayed here for 2 nights in March, just after the Olympics. We were extremely impressed with the hotel - the rooms were impeccable as was the service from all staff. Our room (deluxe) had a plasma screen (which my boyfriend loved!), all the plush toiletries and accessories and a general sense of luxury. The spa was a lovely touch, with a pool, steam room and saunas. Sadly, we didn't get to try out the turkish baths! The only slight quibble we had was with the breakfast - the standard breakfast came free with the offer, but we ordered poached eggs and were presented with a bill for 20 euros! But the food was very good, fortunately! The pretty historical centre of Turin is within easy walking distance.
Loved the Golden Palace!!
My husband and I stayed at the Golden Palace for 4 nights during the Olympics. The hotel is built like a fortress. We stayed in the main building (there's an adjecent building too) in a king room. The room was spacious. Expedia's pictures are very accurate. Loved the little details like the electric window shades, custom closets, rainhead shower, super plush towels and robes and deep soaking tub. The hotel lounge has a great atmosphere. The hotel is within a 5 min. walk to Piazza San Carlo. We walked everywhere! Don't expect a good view from the hotel though. It's surrounded by other buildings.
TripAdvisor Reviews Golden Palace Turin
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