BEST WESTERN Hotel Galles
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Historical Traveler Reviews BEST WESTERN Hotel Galles Milan
We had never been to Milan before so choosing a hotel was a bit of a lottery. Thankfully we came up with a winner.
I think the hotel had just been renovated as everything was so fresh and clean. The room was a good size and well decorated. Staff we pleasant and helpful when asked. Continental breakfast had a great choice. It was in a fantastic location on one of the longest shopping streets in Europe (so I'm told) and the metro was just outside, 3 stops away from Milan's center, the Duomo. We used to walk there as it was so close. Also, if your travelling into Milan it's only a few blocks away from the Central Station.
What more could you have asked for?
Rooms very small and smelly
The location of the hotel was great, right next to the metro station and a great spot for shopping. However, our room was tiny and there was a very strange aroma emanating from the bathroom. Complaints to reception, to get a new room were refused. We did get a man with some bleach though!
Overall, we were very disappointed with the hotel.
This was the first hotel of our stay in Italy. The photos are accurate, but the steam room and exercise room cost extra. We planned a one night stay before moving on to Venice and Florence. The directions we received from the hotel were not very detailed. Since they knew we were flying into Milan and taking a bus into town, we were told to ask the bus driver for directions from the bus stop to the subway but the bus driver didn't speak English. Fortunately, near the bus stop we found another hotel and they gave us directions to the Subway. So I recommend you don't count on the drivers speaking English...get detailed directions from the Hotel. Once we got to the hotel, we found our room very nice, clean and huge in comparison to the others we were in during our stay in Venice and Florence! We had a room with twin beds. The bathroom was almost as large as the room itself and had a shower, toiletries, and a hairdryer. The restaurant was on the top floor and very nice also. We found the breakfast, which was included, to be the best of the other two hotels we stayed at. It was basic, but included rolls, pastries, cereal, juice, and fruit. The american coffee was pretty strong. The staff was helpful about shopping while we were there. It seems to be in the heart of the shopping district, there were a lot of nice shops all around the hotel. The only major problem was that when we left I was pretty certain that I had left my medicine in our room. When I called they were not too concerned nor helpful about looking for it, they put me on hold a minute and told me it couldn't be found. I explained it was very important they look and that I would pay to have it sent overnight to Venice. They assured me they would email me shortly but they never did. When I called them the next day they were "just getting ready to email me" and said they never found it. We were there on May 30, 2004 and the weather was perfect! The temperature of our room was comfortable. Although I would recommend it and I would stay there again, I will read reviews that relate to the time of year I'm going to check on the air conditioning and heating.
Galles worst hotel of trip
Hotel Galles in Milan was the worst hotel of the six we stayed at while in Italy, even though it had more stars than most, and was far from the least expensive. They advertise the availability of non-smoking rooms, and we had requested non-smoking months earlier when we pre-paid on Expedia. But even though we arrived an hour and a half before check-in time, they still did not provide us a non-smoking room. The mattresses on our bed were the worst of the trip. The Galles puts restrictions of the air conditioning settings, so that after several hours, the room still remained too uncomfortably hot to sleep in. The room for our first night was on the 5th floor, which turned out to be right under the band. At 10:30 PM, I called down to the desk to ask if the room would ever be quiet enough for us to sleep. After much 'checking' I was told the band would stop playing by 11:00 PM. In fact they played until midnight. When I complained about the non-smoking issue the next morning, I was told that this is what I should expect since I had booked the room through Expedia on the internet. After support from an Italian businessman, who was at the desk at the same time, on the noise issue, Juliano grudgingly agreed to provide us a different room for the second night. We could not hear the band from this room on the 1st floor, but we could hear the subway rumble underneath the hotel every several minutes until about 1:00 AM in the morning. The breakfast at the Galles was the worst of the trip. If you wanted sliced meat, you had to pay 13 euros extra. You pushed a button on a machine to get your totally foul 'coffee.' The rolls were stale. One aspect of the hotel that was amusing, if viewed with detachment, were the six or seven reception desk clerks dressed in dark suits and Best Western ties, who were tripping over each other with panicked expressions when asked a question. When I asked "Parla inglese?', each would say "yes," but it soon became clear that only one or two could speak basic functional English.
The hotel was nice, quiet and clean. Nothing spectacular, but plesant. The Metro stop is right out front, 10 mins to Duomo. The hotel staff was helpful, and spoke some English, sometimes begrudgingly. The drawback was the rooms were extremely hot at night. The air con must be an old system. If you go in the summer, I think it would be unbearable. The area is ok, its a very busy street in a non touristy part of town, not alot of people speak English. Not much in the way of sights or restaurants around, you will have to walk or take the tube.
Hotel staff robbed me!
I stayed at this hotel in May 2004 - someone with a key card entered my room and took cash from my wallet while I was at the hotel breakfast! I confronted the management and was told they could do nothing, although they did know exactly who entered my room with a key card that day! They told me I would need to file a police report and then it was between me and the police. Very unhelpful and unapologetic!
Fabulous little hotel, in the heart of Milan City. Underground railway right at the door step, which links to almost anywhere you want to go!
Most of the Staff at this hotel speak English (& other languages) and they were always very helpful! The rooftop restaurant is great, variety of different meals at reasonable prices and breakfast is usually included in room rate. (American b'fast extra). Clean rooms, with TV, hairdryers, room service, etc., The only downfall for this Hotel is the small sized showers! A bit awkward, that's all! Otherwise, a great place to stay and I'll be back!
Metro located right in front
Although it's not right in the central area the metro is right in front of the hotel and there are several sites near the hotel. It is located on a rather busy street but it was rather quiet at night.
The room was small but pretty much what I expected from a European hotel. We requested a room with a shower but the stall was very small and difficult not to get water all over the floor.
The staffs were all friendly and very helpful so the stay was good overall.
TripAdvisor Reviews BEST WESTERN Hotel Galles Milan
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