Hotel Encanto de Las Cruces
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Free High-Speed Internet
- Swimming pool
- Wheelchair accessibility
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TravelPod Member ReviewsHotel Encanto de Las Cruces
Our hotel room was clean, comfortable, and spacious. The parking lot is large, so could accommodate our truck/boat rig. We got in late so had dinner at the hotel restaurant, Espana. Their specialty was supposed to be steak but we were not impressed. Online it says it was $19.50 but seems to me we paid a lot more than that, like $35. For breakfast, we shared the Espana Rellenos and a fruit plate for breakfast - the Rellenos were delicious and the fruit plate was awesomely huge! The second morning we ordered one to go and had breakfast on the road.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Encanto de Las Cruces
Awful, an embarassment to New Mexico
We were there two days. Two awful days. The hotel room was shabby, the bathroom filthy. A jagged piece of metal protruded from the seat of a chair. There were cigarette butts in the elevator the whole week-end. the lobby reeked of smoke from the open bar. The restaurant had terrible service, with dirty floors. We complained but no one seemed to care. Two weeks later, the manager called me. He seemed unfazed by the situation. We'll never go there again. Hilton should be outraged that their name is used on this dump.
Hilton restaurant is the pits!
I made the mistake of signing up for the Hilton Las Cruces Dinner Club before I realized that the chef was from hunger! The food was lousy, the service was worse, and management could care less because they believe they have a captive market due to location. Believe me, location is the only positive aspect of this hotel!
Slightly imperfect... what it lacks, it makes up for in character and charm. We loved the location because there is lots of good food and shopping at your doorstep.
The staff was helpful and friendly, the lounge was lively, the food was great. It really wasn't that bad.
We enjoyed and will stay again. IT'S FUN!!!
The Las Cruces Hilton WAS as bad as some of the previous complaining people claim. I had to change rooms on check in because it looked like someone had been napping on one of the beds. Also, they couldn't give me the room type I'd reserved (on the first or second try). Upon complaining, the desk clerk said "I'm so sorry about all the trouble, I'll put you on the executive floor". It was just as shabby. I asked a different clerk later on what the difference was between regular and executive floors. The answer? You guessed it: "What executive floor?" One good thing - the restaurant does have fresh squeezed orange juice.
They aspire, but fall well short.
The Las Cruces Hilton was not as bad as some of the previous complaining people. The rooms were clean and the furniture was fairly new. The front desk, restaurant staff, and bellpeople were of great service and always wanted to do more. Even though they had conventions going on at the time of my stay, housekeeping kept up with the cleanliness of the hotel. The pool area was clean except for some grown child throwing a pool chair into the pool.
George the head bellman was the best of all the Hilton's staff. He ensured that I got to my meetings on time by ensuring he was free of hotel duties to give me a ride in the Hilton shuttle. George was a great asset to the Hilton staff and hopefully someone from the Hilton corporation will read this email and give George a fair sized bonus for the positive can do attitude.
The rooms were a little dark due to someone putting a small watage lightbulbs. Florescent bulbs are a way to save energy, but get a larger watage as you will still save and have more light.
The food at the restaurant was good, not like back home but good for the area. The staff was friendly and service was prompt.
I would stay at the Las Cruces Hilton again!
Aweful Management; Aweful Restaurant; Stay Away
This hotel is overpriced and below average. The rooms were dark and were not well maintained. We attempted to eat breakfast in the hotel restaurant - but the service took over a 1/2 hour to ask for our order and over another 1/2 hour to serve the food (There were only about 20-30 people in the restaurant). The food we did receive was cold. We attempted to follow up on the bad service but the front desk did not seem to care. When we asked to see a manager, the only produced the Mgr. of Maintenance. This hotel is so poorly maintained!!!! Since there are number of less expensive alternatives in the area, I would recommend avoiding this hotel.
Back in the early 80's stayed at this Hilton and then over the course of the next 15 plus years, also stayed there. Just returned from a one night stay and the comment is, it was a dump 20 years ago and it is consistent. The rooms need to be refurbished...they don't feel clean...they forgot the wake-up call, the bathroom off the lobby was dirty and on a Sunday morning, margarita glasses from Saturday nite were still on lobby tables. They serve coffee in the lobby and you get packets of creamer...no half and half or milk...and had to call at midnight to tell them to do something about the excessive noise.
"The lobby is depressing and I hope I don't have to return!!!
Try Best Western Mission Inn
WHERE TO BEGIN?!? Stayed there in July 2003. Had reserved a room poolside and called twice to confirm (including morning of arrival). When we arrived at 3:00 pm, of course, no poolside rooms were available. The first room they gave us was still occupied by someone (that was embarrasing). The second room was vacant but the bathroom was filthy. Third room was satisfactory but we later discovered that the air conditioning was not working properly. The fourth room had the same problem but we were to tired to move again so we just gave up and accepted it (room never cooled below 87 degrees). The swimming pool area was just plain nasty. Our 6 year old who NEVER passes up a chance to swim refused to swim in it. The exterior of this building is quite literally falling apart in places. We do quite a bit of traveling and have never experienced such poor...everything. Almost seems they plan on closing the property. This is definitely not up to Hilton standards.
Spent two nights at the Hilton while conducting a business training session. Desk staff wasn't aware of my meeting on the first day and didn't have meeting room location posted.Guest room was acceptable - nothing fancy, just your basic bed, TV and dresser. The room was clean and the climate control functioned well.Restaurant food was fairly good but service was slow. One day of my stay was Saint Patty's. I had an early beer and turned in but the next day the lounge area was totally trashed with empty bottles, cans and litter sitting around until almost noon.The hotel gets a C - just average
Avoid the Las Cruces Hilton
Not up to Hilton standards. I spent about 3 weeks here on business in April 2003 and was unimpressed. Rooms are furnished in upgraded Motel 6. Cleaning seemed to begin about 8 a.m. at the rooms around me, but my room NEVER was cleaned before 3 p.m. My room overlooked a small parking area on the east which it turns out is used for storing Hertz rental cars. Every single morning around 6:30 a.m. the horns started honking and went on all day. Seems the Hertz staff find their vehicles by hitting the alarm button on the keyring and listening for the horn to blare---a special wake-up treat! Restaurant caters to the older crowd and food is correspondingly bland and mostly lukewarm. My advice is to find another place to stay!
TripAdvisor Reviews Hotel Encanto de Las Cruces
Travel Blogs from Las Cruces
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