Emporio Acapulco Hotel

Address: Av Costera Miguel Aleman 121, Acapulco, Pacific Coast, 39670, Mexico | 3 star hotel
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This 3 star hotel, located on Av Costera Miguel Aleman 121, Acapulco, is near Isla La Roqueta, CiCi Acapulco Magico, Centro Internacional de Convenciones Acapulco, and Playa Icacos.
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      TravelPod Member ReviewsEmporio Acapulco Hotel

      Reviewed by trevezani

      Antigo mas agrável

      Reviewed May 9, 2013
      by (2 reviews) Mexico City , Mexico Flag of Mexico

      Está reformado e é bem agradável

      Vista do quarto
      Acapulco, Mexico

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Reviewed by tamarah7


      Reviewed Apr 27, 2011
      by (12 reviews) , Australia Flag of Australia

      Great hotel for a relatively low price. We booked through Expedia and got it for less than $95AUS per night. Clean, large rooms with kitchenette. Lovely pools and gardens. The only downfall was that the service desk was extremely slow and not very helpful. But other than that we really enjoyed our stay. Another gripe - I think it is sooo rude that people think that if they leave a towel/toy/shoe on a sun lounge at 6 in the morning and don't use it all day but come back 5-6 hours later and think they have the right to kick whoever it is off. Everyone pays for the room and you should only be able to use it if you're there not reserving it for the future.

      Our room
      Acapulco, Mexico
      Our Hotel - Hotel Emporio
      Acapulco, Mexico

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Historical Traveler Reviews Emporio Acapulco Hotel

      Construction Blues


      We were here 2 years ago and the changes made was surprising. New pools ,new rooms,new bars and a new restaurant still under construction as of 03/05/04.

      Now the construction; you could not get away from the noise except on the beach .Work strated at @ 8am and did not stop till dark, everyday but sunday.

      My only other complaint would be the need for ice machines . You must call room service or go to the bar for ice.

      Overall I still rate this 4 stars because of location (walk to bars , shopping and restaurants in either direction for blocks and blocks. Also the staff was very friendly.

      (We will still wait for construction to end b4 we go back to Acapulco being this hotel is where we stay again.)

      Loved the retirement Home(Contenental Emporio)


      we'll the clientelle is older 40's. We are 23,19 respectively. At night this hotel is paridise(7;30pm) french doors, falling asleep to waves A/c and a spectacular view of the entire bay(new building only)The snackbar closes earlier then posted 5;30 everyone wants a small tip 10% of the bill you must sign for everything. Food for the most part was excellent but try food on the Costera too. We felt safe the entire time and the adult pool and cabanas are great if you can ignore the hundreds of vendors. Staff was nice and know more english then most, maids were great, place is very very clean. Lobby is comfortable( where the late bar is)Compared to other hotels it is one of the better ones. During the day the construction is Really loud, but so is the entire beach. Would stay again when construction is finished. And Mario and steve if you read this email me mcoll@rogers.com

      Beautiful Place


      I've just returned from Emporio Continental this first weekend of February. I stayed at the same resort 10 yrs. ago and cannot believe how many improvements they've made since my last visit. The hotel is immaculate, thre are 2 pools, palapas on the beach, great food, but what makes the hotel so special is the service from the staff, especially the waiters. Yes, they expect tips, but it was well worth it as you never had to get up to get a drink, lunch, anything. And they would deliver it anywhere on the grounds, including the beach. The one drawback was the construction. They're building another condo unit next door to the hotel, and the noise took awhile to get used to. That project will be finished in July of '04. They're also rebuilding one of the theme restaurants, but that was almost completed by the time I left. I traveled down there with 15 other people, and everyone had the best vacation ever, I recomend it highly.

      Loved Emporio Continental Hotel


      I must agree with the person who wrote the review on 1-18-04. I, too, stayed at the Continental Emporio in Acapulco and just loved it.

      Acapulco is very unique in its own special way. Quite different from other Mexican resorts I've been to. I would definitely go back. The big, huge bay is just beautiful. There is so much to do there and not nearly enough time to do all the things one wants to do. I, too, think the vendors were not as aggressive as some comments on this site implied. The locals were friendly, the restaurants were delicious, the weather was fabulous, and the vendors were kind enough to just walk away if you said, "No, Gracias." Maybe the person who got back on 1-18-04 could give me their email address so I can email them about my adventures. It sounds like we have a lot in common!!!!!!! Go to Acapulco -- you won't be disappointed.

      Had a great time anyways


      This is a very large hotel with 2 buildings. One side just has normal hotel rooms and the other has rooms withkitchenettes. We stayed in a kitchenette. Large fridge, sink, microwave, coffeemaker, toaster and blended. The dishes are in a locked cupboard and you choose to use them it is an extra 40 dollars a day so we bought some plastic dishes to use. The room is large and clean but bare white walls. The view is awesome over the bay and made up for the plain room. We did have a few problems with the room. No hot water the first day. They gave my husband a key to another room in the other building to go and shower there. We did have hot water the next day and for the rest of the time but the shower head seemed plugged and only a few streams of water came out. We told them and was fixed the next day. The air conditioner leaked a big pool of water onto the floor near the entrance which we used several towels to contain this. Took them about 4 days to fix this problem. Ongoing problems with toilet overflowing but always came promptly when we called. Our maid was exceptional and I can not speak highly enough of her. She went the extra mile every day but was reprimanded by management for leaving us too many towels when we asked her for extra ones. Once all of these things were attended to our stay was very pleasant and I could have easily stayed there a few more weeks. The pool area in under some construction with a new restaraunt and time share being build on the side. It is a absoulutley bueatiful pool area and looking at the other hotels around it is by far the nicest. If you want a beach cabana you must go down early in the morning to reserve one. 35 pesos for a small one and 50 for a large with 2 hammocks. I did feel very safe there as there was a lot of security around the hotel but dont leave your towels unattended on lounges by the pool as there were a few incidents of others taking your towel and the hotel can charge that to your room. We ate most of the time across the street at Vips or down the street at California. You must really try Tacos and Beer. Very cheap and extremely clean and tacos are excellent. We chose not to do all inclusive and ate breakfast in out room. There is a Commercial Mexicana close by (large grocery store) where you can buy almost anything you will need. Even though we did have some problems getting all things up to snuff we did have an awesome time. It is just part of the Mexico experience to not have everything perfect. We did not let these things bother us and really enjoyed every moment and all those we dealt with at the hotel. I would like to go back there when all construction is finished and see how it is. Not sure how long to finish the apartment on the side. I think that might be a few years and things down there go slow. The pool restarant should be finished by fall as they were just putting roof on when we left. Will think about returning in 2005.

      Do not stay here


      We just got back from Continental Emporio, and were very very disappointed with this hotel. It is advertised as a 4 star, and is maybe a 2 star because of all the renovations. This is definetely not a place for young adults. When we got there we were very pleased with the hotel itself, it is very beautiful and clean inside, and the fronst desk staff were great. Our 11th floor oceanview room was beautiful as well. I have travelled all over the world on all-inclusive and never had to sign for anything. At this hotel, you have to sign for EVERY SINGLE drink and all food that you eat. If you do not tip, the waiters and bar staff are very rude to you and will stand and point out to you that you did not tip them, even though it is all-inclusive. We did leave tips to those who deserved it and were not rude, but that was very few. The advertisement mentions there are 2 a-la-carte restaurants. These are being built, so you have only 2 restaurants to go to, and the main one pretty much serves the same food everyday for brk, lunch and dinner. There is no sauna, there are no tennis courts, there is no beauty salon, there is one shop, there is no beach bar as advertised. The children's pool is where the swim up bar is and reeks of urine and is absolutely disgusting and covered in green mold along the sides, and is filthy with debris from the construction going on, including styrofoam and sawdust. The adult pool is nice to look at but was green by the end of the week. I don't think they use chlorine there. Our room card broke on average 3-4 times a day and we had to go to front desk every time to get it reset, and got no cooperation with them about it. There is a band that plays in the lounge every night, but no other entertainment as posted. No daily activities for children or adults, and we had only 1 theme dinner. They would not serve us drinks after 22:45 and are advertised until 23:00hrs. The constructions was so loud, it woke us up every morning and we were covered in sawdust after laying by the pool. No peace at all. Please think twice about going to this hotel, especially if you have been away before and are expecting a 4 star. Maybe when all the renovations are done it will be better, but there were A LOT of disappointed tourists there.

      Great hotel


      excellent hotel. It has been renovated and looks very classy now. The air conditioning works very good. The staff is great ...just remember to give them good tips, especially the waiters, they work so hard to please you. They will remember you. I felt very safe in the hotel. The doors all have key cards now instead of regular keys and in room safes also hair dryers .The grounds are beautiful and there are 2 pools The new one is for adults only and they have someone posted there to make sure no kids go in.

      Continential Emporio


      We just returned on 1-18-04 from our first trip to Acapulco and loved it. We stayed at the Continental Emporio for two weeks on the 13th floor. The first day they put us on the 10th floor of the other building, but the rooms were not complete on that side and they moved us the next morning. The room and view were beautiful. They are apparently adding another building to the place (time share, I'm sure) and that may cause some future view obstructions. The outdoor restaurant was just a shell and not near completion. The grounds to this hotel were beautiful as well.I have to say to those on this board who complained about the aggresive vendors and/or time-share people to maybe stay away from the the rest of Mexico's resorts (Cabo, Vallarta, Mazatlan, Ixtapa/Ziha, and Cancun) because we have been to these resort towns several times and can say without a doubt that Acapulco has the least aggressive salespeople, and we were never annoyed by them anywhere. They are hardworking, wonderful people and deserve a little respect, too.I have to say we started out being disappointed with the food in Acapulco because of the other places we've been and the food we've come to expect. I'm not saying the food is not good, but it took us a while to find places that did not make everything saucy or sweet. We did try many places with great views, but there were no real happy hours. We did find several places that we did enjoy, though, and I have to say that in our opinion the best restaurant in Acapulco is Las Canastas. There are two of them, I think, but the one we liked was right in between two other restaurants. It is on the Costera right by the cruise ship dock, which really surprised me. These people deserve great praise from us for the treatment we received and the wonderful seafood dishes they prepared for us, and also at the best prices in town!I do want to mention that the hotels are extremely low priced here compared to most other resorts also, so that more than makes up for any real happy hours!We took a city tour, went to Isla Roquetta, and took a trip to Taxco this time. We explored on our own the rest of the time and had a wonderful experience there. This resort is beautiful and clean and we will be back. Thank you to all who helped us with our planning on this board. We appreciate it and wanted to let you know.

      Very accomadating hotel


      Hotel was great with the exception of the beds. They were hard as rocks!

      The hotel with a heart


      we have been there prior to the refurbishment - August -September 2001.

      the rooms were a little worn, used I suppose never been renovated in the more than 35 year lifespan of the hotel. The former 5 star hotel has been refurbished since and I assume the 5th Star has been added since.

      But my review is not about the hotel it is about the staff.

      I have travelled the world and hav lived in Asia, Southern Africa, Canada and of course in Europe. During all my travels I never experienced a more personal service, more attention to my wellbeing, nicer people as I have met in the staff of the continental. The hotel is uplifted and supported by the friendly staff. The manager Mario Arturo Nava Mendoza has been a real friend to us. His team was attentaive and friendly, efficient and caring.

      The best marks for him and his team - my wife and I wish the hotel, staff and especially Mario all the best for the future and they can be sure - we will return and enjoy the pampering Mexican Style

      TripAdvisor Reviews Emporio Acapulco Hotel

      4.00 of 5 stars Excellent

      Travel Blogs from Acapulco

      Welcome to HasBeenVille

      A travel blog entry by gallery79 on Apr 21, 2014

      5 photos

      ... really get in without a private yacht. So each end of the bay represents 2 different class extremes, and the middle is a strip of fast-food, retail shopping, and over-priced family restaurants. I stuck mostly to the old town, as it had more character and energy...but after a day I was good to go. There wasn't really anything to keep me interested, and I was looking forward to the laid-back style of Puerto Escondido.

      10115km / ...

      Sailing down the Mexico Coast

      A travel blog entry by cazzah on Apr 18, 2014

      Today we spent the day sailing down the coast of Mexico. From our map, we are off the coast of Acapulco. No port stops today as we are heading to Guatamala, which takes two nights and two days sailing to arrive. The waters are very calm and the sailing very smooth. We are both very relaxed and Johnny is enjoying the variety of foods on board.


      A travel blog entry by immylondon on Jan 03, 2014

      7 photos

      ... The resort itself is quite pleasant and really enjoyed the sunsets. Also recommend trying the Fish and Ceviche at La Genuina. The restaurant is out of the way but the textures and flavors were really amazing. The restaurant itself was situated in a warehouse type building with local bands and music. Someone quoted that this looks like a Salma Hayek ...

      From Rags To Rich Nobs

      A travel blog entry by doove on Nov 23, 2013

      191 photos

      ... drinking from small super markets on the street – just to keep things classy! Stayed up and chatted a bit with his mum and sister, who again were really nice, before calling it a night.

      In the morning, I had planned on going to release an Iguana into a sactuary – yes you heard that right – but overnight, one of Mario’s families properties had a bad fire, so when I woke up early in the morning, Mario was just returning from there and things sounded ...


      A travel blog entry by sharonbrian on Nov 20, 2013

      2 comments, 11 photos

      We had a 5 hr wait in Acapulco for our overnight bus to Puerto Escondido. Both keen to see the famous cliff divers and not too sure how it would happen. But a lovely little mexican taxi driver Orlando took us under his wing and chauffeured us around for 4 hrs all for $20. Tourism in Acapulco has really suffered following the floods and people bombard you everywhere you go with 2 for 1 deals with accommodation and ...

      Traveler Photos Emporio Acapulco Hotel

      Our room
      Acapulco, Mexico
      Vista do quarto
      Acapulco, Mexico
      Our Hotel - Hotel Emporio
      Acapulco, Mexico