Hotel du Vin
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Historical Traveler Reviews Hotel du Vin Brighton
As locals we were so excited about the prospect of a decent hotel and restaurant in town, but I agree with the other reviewers, the staff are so smug and supercilious it is unture. The vibe in the bar is great but it is very expensive and the food has good and bad days.. the decor is out of kilter with the rest of the hotel (think 'hallo hallo' set). Shame they have won awards - now the staff make you feel as if you should be grateful for their attention (disintersted as it might be)
Dissapointment at Du Vin...
I didn't actually stay at the Du Vin, so I can't comment on the quality of the rooms - but I did have the unfortunate experience of dining in their restaurant.Yes, the Staff are friendly - when they are around, but they are few and far between and extremely unattentive once they've taken your order. There were five of us, all trying to enjoy a highly recommended meal but I found the service quite frankly appalling.The food was little better. I had foolishly ordered the rump steak (as there is not fillet or even sirloin on the menu!!!) and asked for it to be cooked rare - this was the only thing the chef got right. As rare as the steak was, the meat was incredibly tough (obviously no tenderisation had taken place), very veined and full of lumps of fat (which, if one is eating their steak rare, is extremely disturbing.)No-one approached us to ask how that meal was and no one apologised for the amount of time it took my colleague's main course to get there after our, or explain why the main courses and side dishes had to come five minute apart, or why they FINALLY served me my requested mustard after I had clearly finished with the abomination of a steak (ordinarily, I would have complained about the steak, but no one available to talk to and I didn't want to embarrass my friends by making a scene.) For the first time in my life (and I jest not) I did not finish my steak.I did pick at my girlfriend's lamb shank (and wistfully regretted that I had not ordered it myself.)For as terrible as the steak was, the Lamb was it's antithesis!!!! Absolutely superbly cooked and ridiculously full of flavour! The absolute best Lamb-shank I think I have ever had!I should point out at this junsture, that only myself and two of my friends were thoroughly dissatisfied with the meal, the other two loved theirs.So, after serving ourselves another glass of wine whilst the waiter stood and watched, we retired, inbetween courses, to the bar for a cigar and a whisky (both extortionately priced) and were surprised to see the barman drinking from a sherry glass. Thankfully, he spotted that we had spotted him and made a feeble attempt to pretend he was 'sampling' the sherry by feigning spitting into the sink.After enjoying the pleasant atmosphere of the Du Vin (and it is a lovely place) I decided to settle up the bill. For the first time that evening (we had been there for about three hours by then) I was finally asked if everything was okay.I decided not to go OTT and just explained that I was extremely dissapointed at the steak. I hadn't even had the chance to explain that I DID NOT want anything taken off the bill (I hate people who do this, very sad and pathetic - if you can't afford to eat there, don't eat there!!!!!) when the Maitre'd launched into a spiel about the inherently bad quality of rump steak and why I should have known that it was gamble to order it!!! I explained (calmly, I might proudly add) that I ordered the steak because it was the only steak on the menu and that I expected a restaurant of their calibre to provide a decent cut of meat always, or at least explain to me, when they go through the specials. that their steak is a bit hit and miss.He had none of it, in the politest way possible, and I paid up (yes I did tip!!! and rather well!!) and left.Will I ever head back to the Du Vin on Ship street, Brighton? It would take a lot more than a simple (and not forthcoming) apology to convince me they are worth another go.Malcolm L. LusbyFormer 5-Star Restaurant Manager.
Quality good but a bit flaky round the edges
We stayed at H d V during the summer of 2003, when it was ridiculously hot. The standard of the room didn't disappoint, but unfortunately the service did. The air con was very welcome but the legendary Hotel du Vin bathroom was let down by the fact that we had no hot water on our first night. When we complained to the desk, the lady suggested it was because the hotel was full - surely that shouldn't mean that hot water would run out in the middle of the summer! She told me to go back upstairs an hour later to check my water - why couldn't they do that??
The water did return the next morning. Another thing that irked was that we had booked a table in the restaurant and double checked it when we checked in, however when we went to take our table we were told they had no booking and that the restaurant was full?? Eventually after standing my ground, we were given a table in a 75% full restaurant.
Really overrated...do not be fooled by hype
Hotel du Vin in Brighton seems to think it is special, but it is so only if local competition is not up to much.
It lacks some basic features - ie lifts - fine if you are young and fit, but if you are young and pregnant or have a baby or heaven forbid are older, not so good.
The bar is definitely the only real attraction but even this gets ridiculously packed, with insufficient seating, and no priority for guests at all. There is an upstairs area, which seems to be sold off for the evening to private groups.
The restaurant is ok, but seems to think it is something unusually good. The food tastes like food, but that's all. Gives the impression of being rather self-satisfied. It is also cramped.
Maybe they were just not there when I was, but there seemed no concierge service at all - I was directed to 3 separate closed shops, and was told when I (very politely) asked for times of trains to find them myself, as they did not know. I'd understand this from a B&B, but not at £130 a night.
Also, a minor point, dont be fooled by the tales of giant bathrooms.
Mine cetainly wasn't. Was a normal size bathrooom, just like ANY other hotel. Make sure you dont ask for a normal room.
If the hotel didnt love itself so much, if it was honest about what it was, I'd rate it a 6. For its hype and disappointments relative to expectations, I'd rate a 4.
Would I go back? No sir.
Superb Hotel , the best !!
We stayed at the Hotel Du Vin in Brighton and can only say what a wonderful and superb experience we had .
The staff were very attentive , The meal in the Bistro was excellent , the room was of the highest quality .
If you are thinking of staying at this hotel , just do it , you will not regret it one bit .
My only criticism is that the drinks are a bit pricey , but I would glady pay a bit more for the service .
What price is quality ? Stay at the Du Vin and find out .....
The way hotels in the UK should be
I've stayed in a great number of hotels around the world, and I've always found the UK to be lacking in something. Whether it be the friendliness of the staff (from the country that invented Basil Fawlty), the cheapness of the furniture or just the general look and feel of the place, hotels in the UK very rarely seem value for money. But now all that has changed. Hotel Du Vin in Brighton has completely changed my train of thought about going away for a weekend in England. We stayed in a superior room (only £20 more) which was perfect in every way. From the little touches like the real coffee and the CD player, to the incredible bathroom with its free-standing bath and drench shower (and a sign inviting guests to stuff any unused toiletries in their bags to take home!), I've never felt so at home away from home. And then there was the bed. Fresh, crisp, white sheets, big fluffy pillows, and the bed itself....it must have been half as big again as a king size - it was MASSIVE! The hotel is situated in the heart of the Lanes right by the seafront, and everything is within walking distance - the pier, the pavilion, the shops etc. I originally grew up in Brighton although I hadnt been back for a while, but I am aware of the great variety of restaurants and bars in the town centre. However, we decided to eat in the hotel's Bistro and were extremely pleased to find the standards there were equally high. The food was delicious, the service exemplary and the wine about as good as it gets. Breakfast was also superb and although we were late coming down in the morning, the staff didnt mind that we were still eating after the kitchen was supposed to shut. The staff on reception were equally friendly and helpful, a fact not lost on someone who frequently stays in hotels with work. The worst part was having to leave, but even that was tempered by the bill being about half what I would expect to pay for a hotel and impressive as this. To put it in perspective, the price we paid for the room, the meal with drinksnibar still came to about the same amount as the basic price of a sea-facing standard room at one of the neighbouring seafront hotels. In my opinion, Hotel du Vin is setting a new standard for hotels and I only hope that, as the chain becomes more popular, they keep up the extremely high standards which they are setting. If so, I will go back again and again
Lovely as always, but eat out
I've stayed at a few Hotel du Vins and although this isn't my favourite, I don't think you can fault the location. Almost on the beach, in the middle of the fantastic Brighton Lanes, with great trendy eatieries and shops all around. The hotel is part of the chain set up a few years ago by some friends who realised that what people want from a hotel is to relax, to feel at home, to enjoy fine food and wine and to be in stylish, sexy surroundings. Well, it works for me! I foudn the staff courteous and helpful. The rooms are a little small, but the bathrooms are fantastic - freestanding double ended baths. Make note though - these aren;t standard in every room, and if you really want them, like I did, you have to battle a little with the receptionist to make her understand when you're booking. We didn't eat in the bistro beccause there are so many great restaurants around that it didn't seem worth it. We'd eaten in the Birmingham HdV bistro, and found it good but not worth the £50 a head bill we received at the end. I have to say, the wines and sommeliers we met were first class, although one small peeve - when we went to play pool one afternoon, there were glasses all over the pool table, and the sommelier told us that there was a private function going on. When we looked disappointed, he offered us a wine tasting, which we enthusiastcally took up. Six white wines, lots of questions, fun stuff. However, when we came to pay the bill at the end of our stay we were astounded to discover we had been charged for the tasting. We complained immediately that it had been offered to us seemingly as a gesture to apologise for the unavailabillity of the pool room, and it was immediately taken off the bill, but it did sour our thoughts about the place a bit. Even if the pool table had been free, the tasting was never presented as something we had to pay for, the sommelier seemed relieved to have something to do on a quiet afternoon. So watch out for those small charges.Also - the minibar. Great real coffee with a cafetiere, superb nibbles, apart from the chocolate, which was some minging eastern european reject. WHY? for god's sake, get some Lindt in there.but those are small things. i thoroughly reccomend any of the HdVs for a casual, sexy, fun weekend. Crisp white egyptian cootton sheets, grown up decor, enormous showers and baths and beds from heaven, plus CD player in your room is great. If they ever get their act together to do room service I might move in permanently....
A very impressive hotel, perfect for a weekend away. The bistro is busy, but this only adds to the atmosphere, and the service was excellent throughout. Not only is the bathroom sheer heaven but the beds are handmade and HUGE! Plus you get a stereo in your room so take some tunes with you!There are only 2 downsides, one of which can be avoided. You have to pay for parking as mentioned before which is unavoidable. However, you can avoid this one: When booking, ask for a room which doesn't overlook the road as being woken up at 7.30 am by the dustbin lorry emptying all the glass bottles does nothing for the hangover after drinking all those bottles!
Quality boutique hotel
I have to disagree. This Hotel is quality - but at a price!! The bathrooms are a highlight with a bath big enough to swim in, and a shower thats like standing under a tropical waterfall. Bistro food was good - but the place is too packed!! even on a monday night - probablly just the novelty of a new place... There is no where like this in Brighton.On complaint would be on cheeky charges like parking - if i am paying through the nose i expect to be able to park my car for nothing!!
We stayed at the Brighton Hotel du Vin after hearing so much about it and we were disappointed. It was a very average experence, staff pleasent but very very arrogant it was not at all relaxing and we did not feel welcome the whole weekend. The Bistro was very busy but again the food just did not live up to expectations. Go with an open mind and you will enjoy yourselfs but do not biuld it up into some to specail it really is not.
TripAdvisor Reviews Hotel du Vin Brighton
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