Great Location, Good Price

This hotel is in a great location, you can walk easily to all the sights in Quebec. Our room was nice, clean. It even had a kitchenette. It was on the fourth floor without an elevator, which might be a problem for some. A municipal garage is practically accross the street. If you like valet service this would be a problem but you probably won't user your car much in Quebec. Service was fine. Bed was comfortable and noise was not a problem. You pay a premium to stay so close to everything and this hotel was a good deal.

Great location

The hotel is located in the upper town, with lots of attractions within walking distance. We were spoilt for choice when it came to food as rue St Jean is lined with many cafes and restaurants. You'll be sure to find something that suits your budget and taste. If you really can't find any to your liking, there's always the bistro at the hotel lobby that you can go to. We didn't try the food there but we noted that it was almost always packed with people.

Another thing which I liked about the hotel is the free flow of coffee & tea at the lobby. Even though it is dispensed from a coffee machine, the coffee is as good as what you get from Starbucks or other cafes.

Never again!

I have to say - this was the worst experience of my life. Booking on-line through the hotel's website was a nightmare when we wanted to change our reservation. The staff was unhelpful and very unaccomidating. Do NOT stay here if you wish to have a pleasant experience in the beautiful city of Quebec.

Superb Stay!

I stayed at this hotel with students I led to Quebec for a weekend trip. In short, this hotel is SUPERB. The location is in the heart of Old Quebec and is surrounded by shops and restaurants. The one next door, Les Freres de la Cote, served a wonderful breakfast to our group.

I agree with the reviewer who mentioned the commons area with the internet access, television and fireplace/stove. Staff was very friendly and helpful. This is probably the best or close to the best hotel I've ever stayed in with student groups and if I go back to Quebec with my wife this is where we'll be staying.

Great!

We booked on the internet through Quebec tourist Info and were given a ref number - maybe more reliable than booking directly with the hotel as other reviewers have? We even rang to change the booking and then changed it again when we arrived and this was not a problem.

The hotel is lovely and the room is a good size and very pretty. The restaurant next door is great for 4 course dinners or a pizza snack in the evening. The location is great and there is even a sitting room with internet access which was a nice touch we didn't find in our other hotels.

Great location, price and service

Just returned from a trip that included a stay at Hotel du Vieux Quebec. We stayed here because of the excellent location and the fact that they are dog-friendly.Our expectations were exceeded in every way.

Great rooms (small but very comfortable), excellent and affordable bistro adjacent, great staff and very affordable rates.Couldn't have been better.

Excellent deal (price vs. service quality and location)

Concerning the Internet reservation it's true that it doesn't work very well and they should improve it (we should receive a confirmation number). Nevertheless for those who have the opportunity to stay there it's a very good hotel. It is well located near the Place Hotel du Ville (City Hall) with large rooms (the decoration could be better).

The breakfast is good but it's limited in terms of quantity and diversity (you only could choose between a low fat one or a French one with croissants, milk, orange juice and ham). Furthermore, also offers to its customers an hour guided visit to the city.

Yikes!

I had such an awful experience at this hotel, very similar to the one mentioned by the person from Ottawa, Ontario.

We attempted to cancel our reservation on-line, and our credit card was charged. We are now in the process of reporting this hotel to AAA, The Better Business Bureau, and our lawyers are also working on the problem. When we contacted the hotel to try and resolve the problem, I encountered the worst customer service I've ever experienced anywhere.

I would not recomment doing business with this hotel.

Very Poor Customer Service.

I have not stayed at this hotel, however I had a very horrible experience. My husband and I booked this hotel for our honeymoon. Money is a bit tight, but we thought we would splurge. However, a few weeks before the honeymoon, we cancelled our reservation via email. We were not given a confirmation number when we booked, nor were we given a cancellation number when we cancelled. Now we have had the charge appear on our credit card, and we never even stayed there. We have spoken with many people at the hotel, including the manager, and they are not doing anything. They have not been the least bit understanding, in fact, they have actually been quite rude about the whole thing. As a result, I would not reccomend this hotel.

Most dog-friendly hotel we've ever stayed at!

A real deal for old Quebec - beautiful (& very clean) rooms, great view, friendly staff & perfect location. We'll be staying there on our next trip to Quebec City. Great dog-friendly hotel. Highly recommended.