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Historical Traveler Reviews Hotel d'Angleterre Copenhagen
Don't Check in!
My wife and I recently took a cruise originating in Copenahgen and decided to spend a couple of nights in the city prior to departure. After doing significant research, we reluctantly made reservations at the Angleterre. The reviews on the hotel were decidedly mixed, so we booked the best room category available, in hopes that at least for $700 per night we would have decent accomodations. The room category that we booked was a Junior Suite w/ king bed and a view, in a "recently renovated room." When we arrived at the Angleterre, we were escorted down a dark, poorly lit hall to our Junior Suite (#305). The accomodations consisted of two small, dingy rooms w/ a musty smell. The best I could tell, the renovations consited of new wallpaper and bathroom tile. Instead of a king, the room had a double bed that sagged in the middle like a hammock. Our "view" was of the roof on the second floor. Just outside of the bedroom window was a dead bird hanging by its feet that had been trapped in the netting above the roof. When I called the front desk to inquire about moving, I was informed that there were no other Junior Suites available. I indicated that unless we were shown other rooms, we would be checking out immediately. The room that we were shown consisted of a small room - no view - and a double bed that also resembled a hammock. The only other category available was a suite (at $200 more per night). It consisted of two large rooms - no view- and a queen bed that also resembled a hammock. The smell in this suite could best be described as grandmother's winter closet, i.e., "mothball city". At this point, we called the bellman to retrieve our bags, and headed back down to the lobby in search of a taxi and another hotel. (Footnote: We were fortunate to find the Hotel Skt. Petri, a new modern Danish hotel adjacent to the University of Copenhagen about 1 mile from the Angleterre)
Without a doubt, the Angleterre is the worst hotel for the price that I have ever experienced anywhere in Europe. How it maintains its status as a member of the "Leading Hotels of the World", I will never understand. This place is an absolute dump. I read another review before we departed for Copenhagen that described the Angleterre as a "hotel on life support". I say it's time to pull the plug!
Great if the price is right
I've stayed at the Angleterre probably 4 times over the past 7 years. If you're expecting a brand new Five-Star hotel this is not the place for you. However, I feel as if many of the reviews on this site are a bit harsh.
The rooms are actually quite nicely decorated, decent sized, with relatively up to date technology--unless you're looking for wireless internet.
The location is excellent. Facing Nyhavn (get a room in the front and the view is postcard perfect) and right beside the major shopping street in Copenhagen. It's within 10-20 minutes walk to almost every major tourist site. (Then again, this is little Copenhagen)
The spa is really nice. The workout equipment and indoor pool/jacuzzi are pretty new, and this is one of the most exclusive spas in Copenhagen that you get to use for free for staying here.
I've never had a problem with the staff, they have always been extremely nice and friendly.
I agree that the public spaces other than the somewhat small lobby area, could use some serious renovation. They seem a bit drab and are definitely showing their age (or history if you like to look on the bright side of things).
The square in front of the hotel has been under renovation for a while now, but I think it may be completed. I'll know when I go back in a couple weeks for my Goddaughter's Christening.
If you get this hotel for a decent rate, say around $300 a night or so with a promotional rate (LHW often gives you 4 nights for 3, etc.), you can't beat the location and historical grandeur of this hotel in Copenhagen.
If you pay a lot more than that, then yes, I can understand why you would be disappointed because this isn't going to give you that Four Seasons or Mandarin Oriental feeling.
Hotel is on life support
The only reason to stay here is the beautiful indoor pool. Unless you are a swimmer, don't bother. The rooms are dreary with faded, stained bedspreads. The service is impeccable but who cares when the food is so bad. Skip the coffe and head to the nearest 7-11.
This is one of the worst hotels I have ever stayed on! This hotel is so worned down, at it need immediate renovation! The rooms and the building are falling apart. I was so dissappointed! Especially since it is a very expensive hotel to stay in. I had high expectations, and they were crushed when we arrived. The room looked something like a reincarnation of bad taste. The bathroom looked like a public toilet. The restaurant was quite uncharming. The spa is very good, but still it don't help when the hotel really sucks. I sent a complaint to the manager of the condition of the room we got (the room would be nice if they renovated it, because the balcony and size is very nice). Even the furniture was falling apart. We just got a standard response from the manager telling nonsense. I have sent a complaint to the LHW, so I hope they can settle things out, and exclude this hotel from using the LHW-brand if they do not upgrade the hotel. I will never return to this hotel, and I would recommend people to stay at the Marriott to half the price. D'Angleterre is just overpriced and worned down. Maybe Marriott don't have any old fashioned charm, but it is ten times more luxurious than the D'Angleterre.
I stayed here with my husband just before Christmas. It is an impressive hotel from the exterior, with a great location in the more exclusive part of Copenhagen. Unfortunately the park on which it sits is undergoing massive renovation at present and makes the area a bit noisy, but when the hotel door is shut behind you, you don't really notice.
Good points - Beautiful interior, lovely restaurant (normally overlooking park), we had a lovely floor on top floor with balcony and views over Copenhagen. Great concierge, helpful in booking show tickets.
Bad points - If arriving after 6pm remember to confirm your reservation in advance with a credit card as otherwise they will cancel room (fortunately the hotel was not full). Bit of a walk from Tivoli if staying with Children (approx 15 mins).
Disappointing - August 2004
Having stayed at many 5 star hotels throughout the world I was expecting the usual high standards, unfortunately the D'angleterre could not deliver. Upon checking in my reservation could not be found and general confusion reigned for 15 minutes. The bedroom even though advertised as "newly" refurbished was in need of a complete renovation. The bathroom although adequate was old and the taps etc. tarnished. The air conditioning worked though could not manage to get the room below 26 degrees. The mini bar glasses were dirty and I returned one day to find a bottle of evian half empty left on the desk. This is a member of the leading hotels of the world, I really do wonder why? - VERY disappointing.
Pricey, but great hotel
We stayed here for 5 nights in July, 2004; a "superior twin" for 2565 DKK/night (about $425 US)-- breakfast not included. I initially thought this
was outrageous, but given the over-the-top, crazy
prices throughout Scandinavia, and relative to
other places we stayed, it was a fair price. The room was very large, with great beds and luxurious linens, and a large, modern bathroom. My luggage
was lost in London on our first 3 days, and the hotel
manager and staff did everything they could to try to help us. We find all the staff, while initially reserved, to be very helpful and accommodating.
The restaurant is excellent; great food but also at very high prices. If you go to Scandinavia--anywhere-- be prepared to spend about a third
more than just about anywhere in Europe!!!!
A Great Experience
I just returned from a four-night stay with my teenaged daughter at the D'Angleterre in Copenhagen. I was apprehensive about the quality of the rooms after reading the reviews here on tripadvisor but we were given a beautiful, recently renovated room on the third floor. We reserved the lowest grade of double room and we delighted with the room we received. The staff was friendly, helpful and eager to please and the location is fantastic. Food in the restaurant is excellent although I found the staff somewhat cool and reserved compared to the regular hotel staff, which came off as a bit arrogant. The only criticism of the hotel that I might have is that some spots in the public areas are a little in need of repair--the wood of the reception area has been knocked around a bit--and the gold-plated fixtures in the bathroom of my room were only about 50% plated so they really needed replacement or replating. Also, my bathroom was a bit on the small size but I didn't really have a problem with it. Overall, the experience was great and I would definitely stay there again. I went from the D'Angleterre to the Grand in Stockholm which was a great disappointment in comparison.
this hotel claims to be a 5 star hotel. i have stayed in approx 20 leading hotels of the world rated hotels and this was by far the most overrated ever. it became apparent to me after checking around on the ground that there is no such thing as a 5 star hotel in copenhagen, not even close. this fact really suprised me because we have traveled to capitols around the world where you have your choice of 5 star hotels.
it was made worse by the ridiculously high cost of this place.
Awful service, dowdy interior
We stayed 4 nights at D'Angletrre, which was 4 nights too long. Not only did management display complete apathy when it was determined that our confirmed reservation could not be fully honored, but hotel services were shoddy and poorly performed. Our "deluxe" rooms were in a severe need of a makeover; the mattress was awful and the furniture was inadequate. It is a member of The Leading Hotels of the World, I wonder who they are leading with this poor class of hotel.
TripAdvisor Reviews Hotel d'Angleterre Copenhagen
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