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Historical Traveler Reviews Hotel Contessa San Antonio
TMEA Convention Stay--a little disappointing!
I really had been looking forward to our stay at this hotel since most of the reviews were outstanding. However, I would say this hotel is overrated.
I booked our reservations through hoteldiscounts[--] and got a lower rate than was quoted to me by the hotel itself. Upon arrival, we were not welcomed at all. "Stephen" barely looked up from his computer when we checked in. No one ever said that they were glad we chose Hotel Contessa or even "welcome".
Our room overlooked the street and the noise level was high. We had several fire trucks/ambulances come by and it was really annoying to have such a noisy room.
The suite was nice and roomy. However, I noticed the desk had several scratches on it and the sofa had a large stain on one of the seat cushions.
When my husband and I came in from attending the Texas Music Education Association conference, we asked where we could purchase a coke. The reply was only in the bar. We didn't want to go to the bar so our only other option was the mini-bar in our room. This was a problem since no one had bothered to give us the key to it. When the key was brought to our room, we wound up paying $3 for the coke. To me, that's ridiculous. You pay way too much for the room to begin with and then you're forced to pay prices like that. I don't really understand why coke machines on the floors would be so horrible.
The bed was very comfortable, but I doubt we will spend so much money again. You can get more for your money some place else.
When we checked out, we gave the front desk one more chance to make a good impression. However, they flunked that test as well. They didn't ask us if we enjoyed our stay or if our expectations had been met. They simply handed us a copy of the bill which had a small overcharge on it.
This was our first time at Hotel Contessa and our last.
Still facing problems . . .
We stayed one night in a top-floor suite (1225). The hotel location is great, the architectural design very chic. Still, there were several unexpected issues. The first: The heating system did not work. When it was switched on, it only blew ice-cold air. When we turned it off, it continued to blow cold air. The result: The living room part and the bathroom of the suite were pretty much unusable due to arctic temperatures. The front desk sent up a technician very fast who then told us the problem was not solvable and would only be present in the top floor rooms due to large ventilation system above. So try to avoid those rooms at all costs.
Second, the rooms lack noise insulation. Our bedroom was facing a street where a bus line was running until midnight and then starting around 5 am. Even on the 12. floor the noise of accelerating buses was a major nuisance. Also, noise from the atrium bar tends to travel up to all floors.
Third, the breakfast selection was only mediocre and no more than a three star Holiday Inn quality. No cheese, no cold meats, no omelette station. No hot cholocate. And we had to chase down the hostess to get a table.
Finally, several attempts to call valet service were unsuccessful. We had to use the operator to get our car.
Upon check out, the front desk staff willing credited part of our room charge back to us due to the numerous complaints. We really appreciated the way they handled this matter.
Would we return? Not sure yet. They need to work out the start-up kinks first, and there are quite a few.
Decided to spend my birthday on the River Walk and selected this hotel because it was brand new - had a wonderful experience - the rooms are warm and inviting - the pool provided a grand view of downtown - the staff was extremely friendly - strongly recommend the place!!
Beautiful new hoel
We stayed here for one night over the holidays. The hotel is located on the Riverwalk and is beautifully decorated. We loved the exposed brick wall in our living room. The decor is modern, yet warm. We took the cruise on the Riverwalk and was plesantly surprised to see the back of the hotel on the route (we just dropped our things and went sightseeing before exploring the hotel so we had no idea it was ON the Riverwalk)! In the morning, we watched people walking or jogging on the trail while we had a delicious breakfast. The service was very attentive.
Parking is expensive at the hotel so we parked in the garage across from the Westin next door ($9 for a 24-hour period). The bellhop was kind enough to let us leave the car at the hotel while we checked in, then we moved the car to the garage and started our sightseeing. There is a new Starbucks nearby where you can listen and burn music of your choice onto a CD. I believe this is only the second location of these new Starbucks. Overall, we would stay here again!
Hotel Contessa an EXCELLENT choice
My husband and I stayed at Hotel Contessa December 2nd-7th while he attended the AARC(respiratory) conference at the convention center in San Antonio. The Hotel Contessa has only been open two weeks. Everything is nice and smells new. The rooms are spacious, as are the bathrooms. The rooms are decorated with a modernized Spanish flare; much more welcoming and appealing than staying in your usual chain hotels. The beds and pillows are very comfortable! All staff members were very friendly and helpful. Just wish the spa had been completed that is to open soon. You must try-out the hot tub on the roof. Really neat with a beautiful view of the city at night. Take a taxi to and from the airport/hotel; actually cheaper than the airport shuttle service and much quicker than waiting for the shuttle to show-up(after waiting 40min. we got a refund and took the taxi...smart move). Hotel Contessa is very conveniently located. Step out the back door to the Riverwalk or walk to the Alamo. The largest Mexican market outside Mexico, "El Mercado" is also just an $0.80pp bus ride away(walk if you want, but I suggest the bus) and you can haggle for a better prices on unique gift items there. This was our first trip to San Antonio and we enjoyed it very much! Don't forget to tip your maid and bell boy. They all provide excellent service!
We stayed at the Hotel Contessa the first weekend in December. It is ideally located at a quieter section of the riverwalk right next door to the Westin. This beautifully designed hotel has a wonderful patio area along side the river. We enjoyed cocktails after dinner and listened to the Spanish influenced guitarist performing in the Cork lounge. Enjoy this hotel now, because when word gets out, it is going to be the most popular hotel along the river.The rooms are large and nicely decorated.The hotel staff was well trained and very attentive. My only word of caution: If you like to turn in before 11:00pm make sure you tell the desk that you don't want a room facing the atrium/bar area. The music travels and it could be quite loud in your room.If they want to be a 5 star hotel, they need to offer guests airport transportation.
Overall, I would say this is probably the best hotel on the riverwalk.
We went for our 1st year Anniversary and........
we loved it! We've stayed at several hotels on the riverwalk and this is at the top of our list. It's at the quiter end of the riverwalk but w/ in walking distance to all nearby attractions. It's a beautiful & chic hotel, huge suites & bathrooms, comfy beds, and unique decor. It has a nice comforting feel unlike, the larger hotel chains. Hotel Contessa has only been open for about 2 weeks and things seem to be running smoothly already!
Hotel Contessa - great new Riverwalk hotel
We spent two nights at the Hotel Contessa over Thanksgiving and it was a GREAT experience. It's brand new - just opened 2 weeks ago - and is right on the Riverwalk. Its located next door to the Westin and there are no noisy restaurants in front of or below you. The room was exceptionally comfortable - we watched the Christmas lights parade from our room - the windows run from ceiling to floor and the décor is warm with lots of mirrors and wood. Ask for a room ending in "3" - '403', '503', '603' etc. and you get an extra room window with a different view of the river.
The architecture of the place is interesting - its a lot smaller than big hotels like the Marriott or Westin) and has a more home-like feel. The bar in the atrium serves tapas and cocktails, and night they had live Spanish guitar music. The gym and pool are on the roof and surrounded by ceiling to floor windows - great view of the city. A spa is still under construction and should open a couple of months.
The staff was exceptionally nice and all seemed to have experience working with other Riverwalk properties. Definitely one of my all time favorite hotels!
TripAdvisor Reviews Hotel Contessa San Antonio
Travel Blogs from San Antonio
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