Sehr faires Stornierungsverfahren

Wir hatten vorgehabt, im May 2007 in diesem Hotel Urlaub zu machen. Das Wetter und der schlechte Service von Continental Airlines machten uns einen Strich durch die Rechnung, so dass wir Zihuatanejo nie erreichten. Wir kontaktierten das Hotel telefonisch und erklärten unsere Situation, und man ließ uns großzügigerweise die Reservierung stornieren. Wir fühlten uns verpflichtet, diese Bewertung zu schreiben, weil der Service dieses Hotels die beste Erfahrung unseres abgebrochenen Urlaubes war. Wir sind sehr traurig, dass wir nie in diesem Hotel angekommen sind und freuen uns auf einen Besuch in der Zukunft.

Lo mejor de nuestras vacaciones

Acabamos de volver de Zihua y nos hemos alojado en el Cinco Sentidos una semana. El gerente del hotel, Heiko, fue muy servicial y hospitalario. Estuvimos en el hotel mientras estaban construyendo una piscina nueva y a Heiko le preocupaba mucho que el ruido afectara nuestra estancia. Hizo un fantástico trabajo asegurándose de que no era así. De hecho, nos fastidió no poder quedarnos lo suficiente como para ver completo el proyecto de la piscina. ¡Va a se una adición maravillosa! El hotel era muy tranquilo, limpio y bonito. Las fotos del sitio web y las otras críticas no le hacen justicia. Las piscinas de las habitaciones individuales son un regalo despues de un caluroso día de verano. Sin duda fue lo mejor de nuestro viaje y nos volveremos a alojar en el Cinco Sentidos de nuevo. Se lo recomiendo totalmente a quien busque un hotel tranquilo y acogedor.

Viva Zihua and the Hotel Cinco Sentidos

I wish that the attached pictures were worth a thousand days instead of a thousand words. We had 5 amazing days down in one of the most beautiful spots in Mexico. The trip began once we arrived at Hotel Cinco Sentidos. Haiko, the owner, greeted us with a warm smile and welcomed us into his little piece of heaven. We enjoyed the master suite (but we peeked into the other rooms which equally as beautiful). Our room included a hammock, mini-infinity pool and an amazing open living with breathtaking views. We were concerned from the pictures that we were going to be too far from the beach. It was literally was a 3 minute walk to a great beach, Playa La Ropa. We highly recommend taking the walk to Paty's Miramar, a great place to have breakfast on the Beach!

The best part of our vacation

We just returned from Zihua and stayed at Cinco Sentidos for one week. The hotel manager, Heiko, was very accommodating and very hospitable. We stayed at the hotel during the construction of a new pool and Heiko was extremely concerned about the noise affecting our stay. He did a great job of making sure it didn't. In fact, we are more disappointed that we couldn't stay long enough to see the completed pool project. It will be a fantastic addition! The hotel was quiet, clean, and beautiful. The pictures on the website and from the other reviews don't do justice for the hotel. The individual room pools are a treat after a hot summer day there. It really was the best part of our trip and we would definitely stay at Cinco Sentidos again. I highly recommend it for someone looking for a quiet and cozy hotel.

A very fair cancelation policy

We had intended to stay at this hotel in May 2007. Weather and poor service from Continental Airlines prevented us from reaching Zih. We contacted the hotel by phone and explained our situation, and they were very generous in allowing us to cancel. We felt compelled to write this short review because, unfortunately, the service they provided was one of the best aspects of our aborted vacation. We are so sad that we were unable to reach this hotel and look forward to going in the future.

Amazing rooms

Just returned yesterday from another 5 day fantastic trip to Zihua. We stayed at Hotel Cinco Sentidos and let me start by saying that I loved this hotel. We reserved the Grand Suite (#5) and our friends were staying in one of the regular rooms (#2) but both were stunning. The web site truly does not do justice to the actual layout of the hotel or to the view that is afforded from each and every room.

Our room consisted of an open air, L shaped, living room (couch and a couple of chairs) with a good sized infinity pool and a couple of lounge chairs off to the side (small side of the L shape). The bedroom had a tri fold door that separated it from the living room and another glass double door that looked onto La Ropa. I hope that my description is making sense because everything flowed together wonderfully. My friend's room consisted of a bedroom with attached sitting area (down two steps) that opened through glass doors to a small patio with a dip pool--all of which looked out onto La Ropa beach.

My only words of caution are regarding the steps (not too many--maybe 20?) and the hill that you have to traverse to get up and down to the beach. Even so we thought of it as the $200 hill---every time we climbed up it from Villa del Sol we saved about $200 as compared to what a lagoon prime suite would have cost us. I can honestly say that our room was as nice (if not a bit better because of the view) as our room at VDS last year, but literally a third of the price.

Our host, Heiku (sp?) was quite a character, great humored, and so helpful. He was more than willing to set up a dinner reservation, call a cab, make a suggestion, lots of fun! We heard all about the additional construction that is going to only add to the hotel's appeal. I believe by the end of the year they will have a large community pool (well large enough for 5 rooms?) and a BBQ area. The BBQ area is half way to completion right now. Everything is super clean and very comfy. I was prepared for my normal hard Mexico bed but we had no problem sleeping on the mattresses. All of the rooms have a mini fridge. coffee maker, blowdryer, plus glasses, bowls, silverware, everything you would need if you want to make a bite of breakfast or a snack.

All in all I will just finish by saying that I can not wait to return to Cinco Sentidos--it is fabulous.

Wow...what a great find!

This place is wonderful. The facilities are beautiful and very very clean!!!...We were greeted upon our arrival at Cinco Sentidos by Manager/ Owner and overall great guy Heiko and his groundskeeper, Jose. The Hotel is perfectly located above the beautiful Las Ropas beach and was an enjoyable 5 min walk to the warm water.....What a view we had. Weather it was in our bed, pool, shower or living room....we had a breath taking view.

Great restaraunts and wonderful people surround this magical place. We have traveled extensively throughout Mexico and have never been so captivated or impressed by the peaceful beauty and tranquilty of this special place. We will be back!

Adios!

Curt and Denise

Murrieta, California

P.S. Thanks again Heiko!

Simplemente excelente!

Recomiendo este hotel ampliamente, fue mucho mas de lo que esperábamos y sus propietarios nos atendieron de maravilla. El hotel no tiene restaurante ni playa pero una excelente vista y cuartos maravillosos. Los restaurantes están a unos cuantos pasos igual que la playa así que no hay problema con las distancias.