I will definately return to the Casa Maya

It was our first trip to Cancun and we really enjoyed our stay at the Casa Maya. The staff was very friendly and waited on our every need.

Honestly, service is excellent there. I can't say enough about how much fun we had and already have plans to return to the Casa Maya next year.

THe Best in Cancun

I think that Hotel Casay Maya was great. The rooms were nice, the view was gorgeous, and the staff could not have been better. They were the nicest people in the world. I love Casa Maya with all of my heart!!!!

Not Impressed!

I am not impressed with Casa Maya and would not choose to stay there again! The meals and beverages were extremely over priced and the service throughout the hotel left a lot to be desired. My room was adequate and clean, air conditioner didn't work well - several maintenence problems - they did take care of them! My rating on a scale of 1-10 is a 3!

Not impressed

This is an old building and it looks it. Our room had a loose sliding door that whined in the wind, air-conditioning that refrigerated one room and left the other warm, worn out carpet, poorly patched tile work in the bathroom, and the room lacked a coffee maker and dishes until we asked for them. There were signs advertising theme buffets in the two restaurants but no prices or menus posted. Drinks and food were expensive so the bar and restaurants were usually deserted and boring.

The beach is rocky and weedy. And beware the sales pitch! Going to the timeshare sales pitch gets you discounts on some tours and a meal, but you will be facing some very pushy salespeople for hours.

Give me a break!

Are you people kidding me? I just read the other reviews and I honestly think that they are confusing the CASA MAYA with the CASA MAGNA Hotel?....... I was given a gift from a very good friend (her RCI) to stay at this "5" star hotel.......believe me this is NOT a 5 star hotel. When we arrived - I insisted on seeing the room first (because of honest reviews on another website) - after 5 or 6 finally picked one in the other building-this building is VERY old and although the staff is friendly there is nothing to boast about except that a restaurant is across the street and you are a short bus ride to the heart of downtown. ROOMS - old, think of one of those "drive up" 35$ a night rooms but is on the beach. BEACH - Do not go in without REEF SHOES! I saw little children with cut marks, then they would go into the pool.....hmmmm POOL - geared for children DRINKS - Margarita 7$ USD LOBBY & BAR - brown, old, smallIt is not the fault of the staff that this hotel is old and outdated with a rocky beach, it is the fault of RCI because they rated this hotel a "Gold Crown" DO NOT TRUST RCI - visit tripadvisor first before you book anything.The only good thing about this hotel is that there is a bank machine on the property and they have the internet for 5$ for 1 hour!!! I used this to book our last two days at the CASA MAGNA....Which does have a GREAT BEACH with waves and no rocks and a nice open bar at the beach!!!Also, when people write in a review that has less than 20 words.......you have to wonder why they don't describe anything right?DO NOT STAY HERE

The best in Cancun!

I loved the service at the Casa Maya. It was a great experience. I stayed there August 17-24, 2003 and loved every minute of it. The activities were a lot of fun to participate in. Shout out to the activity coordinators ("GO JENNY GO JENNY") I got to meet lots of people to hang out with and its totally recommended! Cali gurl Sandra

Great Honeymoon

Casa Maya is a great hotel. Friendly family atmosphere, friendly and hard working staff, safe clean beach, nice food, great swimming pools. We loved it! John and Harsa, London

Spring Break 2003

The Casa Maya was wonderful. During the day the place to be is by the pool with beer in hand enjoying the music and activities. The nightlife is right across the street or a short drive down the road. The beach is beautiful. Also...they let you bring people back into the room (Good for the fellas), others won't let visitors in. Have fun and enjoy. I'll be back next year for 2004.

I Love Casa Maya

We have stayed at the Casa Maya every year since 1994 and continue to enjoy the friendly staff and personal attention. They have one of the best beaches in Cancun for swimming, etc., which is lined with numerous palapas to offer shade for those individuals that cannot handle the intense sun. Bar and food service is available constantly without ever moving from your beach chair and they have the BEST ceviche you've ever tasted. The Sunday morning brunch in the main restaurant is also excellent, offering mostly mexican fare. They are in the process of remodeling all of the rooms, which are all oceanfront. We always enjoy our stay and look forward to returning year after year.

Good Value

Stayed here Sept to Oct of 2002. Arrived right after a hurricane and the beach was covered with seaweed, but was clean and beautiful by the middle of the week. Beach was nice. Shallow, not alot of waves, a few rocks on either end, but mostly white sand. Several pools, and hot tub.

Rooms are in need of remodeling (which is happening). Our room had carpet and the carpet and the humidity can lead to musty smells. Our room was OK, but friends had to change rooms because of the smell. Luckily, (because of off-season, and reduced travelers) that was no problem. We were all able to get ocean view rooms. The view is spectacular and you can see Isla Mujeres. The remodeled rooms are marble floors, so no place for odors (and humidity) to collect. We stayed here because of the good deal. We used an RCI bonus vacation ($25 a day). If you stay here, you will probably get bugged to listen to the time-share pitch. If you are firm about not doing it and tell them so, they will probably leave you alone after the first day or so. If you sit through the 90 sales presentation, they will give you free tickets to something (like the Mayan pyramids, your choice). About a $100 value.

The food is good and fairly priced. Nothing really fancy. Think Denny's, not Ruth Chris.

The people are very friendly and the service is good.

The hotel is at the top of the seven and the only fun place to party (and good place to eat) is Carlos and Charlies, which is across the street. To get to shopping, nice restaurants, or the fun bars, you will have to take the bus (about 60 cents each way, give the bus drivers exact change because tourists do not get change, even if you ask for your change in fluent spanish, they look at you and say "no comprendo").

In summation:

Pros: affordable, nice people

Cons: older hotel (oldest in Cancun I think), not much within walking distance.