Hotel Carolina

Address: Jl. Lingkar Tuk-tuk Siadong, Samosir, Sumatra, Indonesia | Hotel
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This hotel is located on Jl. Lingkar Tuk-tuk Siadong, Samosir.
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      TravelPod Member ReviewsHotel Carolina Samosir

      Reviewed by stephenshortt

      Don't support poor Customer Service and cleanliness policies

      Reviewed Sep 30, 2014
      by (3 reviews) , Australia Flag of Australia

      Sadly, I must write a poor review of my recent stay at this hotel / guest house. I say sadly because I stayed at Carolina's 2 years ago in room 15 and it was well looked after and clean (and is a little away from the rest of their accommodation so little noise and no smokers to deal with and the views over the lake from the porch are stunning), and so I was avidly looking forward to staying in the same room again. Unfortunately, right from the start I had poor customer service - no reply 4 days later to my email to them requesting booking of room 15 for 16 days, so I rang them from Australia and the woman I spoke to had passable English and at the end of the conversation I suspected I had a booking and she was going to reply to my initial email advising same. 4 Days later no email. So I tried emailing them again but 4 days later still no response again. In the end I rang a friend in Singapore and she had a friend of her's who speaks Bahasa ring them - it took that to get a confirmation email. Not a great start but I was still looking forward to my stay there. Unfortunately, upon my arrival and moving in to room 15, although the beautiful views are still there and the outside of the unit was still in good condition the same could not be said for the inside - all the walls had mould on them, the toilet / bathroom stank and months worth of old soap wrappers were stuffed into the ventilation window and the separate basin looked as if it hadn't been cleaned in months and it also had months of soap wrappers stuffed into the ventilation window next to it too! Worst of all the beds stank of sweat and body oils and the mattresses were in very poor condition. When I confronted the staff about this their response was simply to move me into a more expensive room that turned out to be noisy because of the adjoining door to the next room and sandwiched me between smokers and to top it all off the hot water didn't work. Their care factor = zero! I spoke to a man who was meant to be the overall care take for the owners and i advised all all of the above but left with the feeling that absolutely nothing will change. Would I stay their again - no. Would I suggest to anyone to stay there - no! I left there and found lovely clean accommodation on the water at Meryln Guesthouse just down the road at half the cost! My suggestion - don't stay there, don't support poor customer service policies. As I said in the beginning, it's a shame because the potential for quality accommodation is there but the attitude to make that happen it not.

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by mikeandsheila

      Location, location

      Reviewed May 10, 2012
      by (21 reviews) Sydney & Norwich , United Kingdom Flag of United Kingdom

      Great location on the Samosir island shores of Lake Toba, stunning view, good looking Batak-style bungalows, lovely open sided restaurant, friendly staff etc etc. What stops it getting five stars is the food - not so great, and the slightly shabby interior of our bungalow - it could do with a paint job and a refurb, it looks tired. Other than that, with such a location a pup tent would get four stars.

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by lake-toba

      very nice

      Reviewed Feb 14, 2011
      by (1 review) Samosir , Indonesia Flag of Indonesia

      This holiday was very pleasant at all, besides the beautiful view of Lake Toba his hotel service also can not forget. Tuktuk we will return to next year ...

      This review is the subjective opinion of a TravelPod member and not of

      TripAdvisor Reviews Hotel Carolina Samosir

      3.50 of 5 stars Very Good

      Travel Blogs from Samosir

      Arriving at my hotel with an unhappy outcome

      A travel blog entry by stephenshortt on Sep 30, 2014

      2 photos

      The ferry crossing costs 10,000rph (read $A1 here) and are well organised - they drop you at your accommodation, or if your accommodation doesn't have a drop-off point that at the nearest place that does. So I'm for Carolina Cottages room 15 (picture attached)! This has been built in a modern adaption of a traditional Batak house - Wikipedia has …

      Second largest lake in South East Asia!

      A travel blog entry by kaila.mctavish on Aug 21, 2014

      1 comment, 22 photos

      ... to enter paying respect to those inside. In addition to the house design there is always ornaments on the outside not only for decoration but to protect, give guidance and aid in their fertility. Needless to say a lot of thought has gone into where they live and the pride you see from their faces when you take in all their homes is really special.
      While biking around the island we stopped a couple times to watch local fisherman set their nets or cast ...

      Hello Miss. Hello Mister.

      A travel blog entry by paulanddara on Aug 19, 2014

      3 comments, 14 photos

      ... 8220;Hello Miss. How are you?” This is shouted at you from homes, shop fronts, roadside restaurants, mopeds that pull alongside your bike for a chat, cars that pull alongside your bike for a chat, buses that pull alongside your bike … you get the picture. Any response at all to “How are you?” appears to be the funniest thing ever heard by 95% of school children here. Generally we seem to be a great source of amusement to the local people ...

      Indonesia (Sumatra) - Lake Toba

      A travel blog entry by tereza-gonzalo on Jul 24, 2014

      124 photos

      ... a little bit because each of us could have had his own seat if we hadnīt let other people (also travelling with seatless tickets) keep using the last seat available. We took our seats much earlier, however, unfortunately the basic principle "first comes, first serves" doesnīt work in China at all. It is more the law of the jungle (or the law of the survival of the fittest if you wish). In any case we could share at least one seat which was much better than to have no seat. To our ...

      Final night in Sumatra

      A travel blog entry by sw19mike on Mar 05, 2014

      ... day, but there's still a smattering of fruit and vegetable sellers, and food stalls sending some great aromas up to us. And on the Quay there is a continuous delivery of fish from boats which spend their days plying the lake. And what fish! Huge carp-like things - could be carp of course! And many of them very gold in colour. Still flapping, they are speedily despatched, gutted, paced on ice, and then despatched - two different meanings of ...