Hotel Carolina

Address: Jl. Lingkar Tuk-tuk Siadong, Samosir, Sumatra, Indonesia | Hotel
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This hotel is located on Jl. Lingkar Tuk-tuk Siadong, Samosir.
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        TravelPod Member ReviewsHotel Carolina Samosir

        Reviewed by stephenshortt

        Don't support poor Customer Service and cleanliness policies

        Reviewed Sep 30, 2014
        by (6 reviews) , Australia Flag of Australia

        Sadly, I must write a poor review of my recent stay at this hotel / guest house. I say sadly because I stayed at Carolina's 2 years ago in room 15 and it was well looked after and clean (and is a little away from the rest of their accommodation so little noise and no smokers to deal with and the views over the lake from the porch are stunning), and so I was avidly looking forward to staying in the same room again. Unfortunately, right from the start I had poor customer service - no reply 4 days later to my email to them requesting booking of room 15 for 16 days, so I rang them from Australia and the woman I spoke to had passable English and at the end of the conversation I suspected I had a booking and she was going to reply to my initial email advising same. 4 Days later no email. So I tried emailing them again but 4 days later still no response again. In the end I rang a friend in Singapore and she had a friend of her's who speaks Bahasa ring them - it took that to get a confirmation email. Not a great start but I was still looking forward to my stay there. Unfortunately, upon my arrival and moving in to room 15, although the beautiful views are still there and the outside of the unit was still in good condition the same could not be said for the inside - all the walls had mould on them, the toilet / bathroom stank and months worth of old soap wrappers were stuffed into the ventilation window and the separate basin looked as if it hadn't been cleaned in months and it also had months of soap wrappers stuffed into the ventilation window next to it too! Worst of all the beds stank of sweat and body oils and the mattresses were in very poor condition. When I confronted the staff about this their response was simply to move me into a more expensive room that turned out to be noisy because of the adjoining door to the next room and sandwiched me between smokers and to top it all off the hot water didn't work. Their care factor = zero! I spoke to a man who was meant to be the overall care take for the owners and i advised all all of the above but left with the feeling that absolutely nothing will change. Would I stay their again - no. Would I suggest to anyone to stay there - no! I left there and found lovely clean accommodation on the water at Meryln Guesthouse just down the road at half the cost! My suggestion - don't stay there, don't support poor customer service policies. As I said in the beginning, it's a shame because the potential for quality accommodation is there but the attitude to make that happen it not.

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by mikeandsheila

        Location, location

        Reviewed May 10, 2012
        by (30 reviews) Sydney & Norwich , United Kingdom Flag of United Kingdom

        Great location on the Samosir island shores of Lake Toba, stunning view, good looking Batak-style bungalows, lovely open sided restaurant, friendly staff etc etc. What stops it getting five stars is the food - not so great, and the slightly shabby interior of our bungalow - it could do with a paint job and a refurb, it looks tired. Other than that, with such a location a pup tent would get four stars.

        This review is the subjective opinion of a TravelPod member and not of

        Reviewed by lake-toba

        very nice

        Reviewed Feb 14, 2011
        by (1 review) Samosir , Indonesia Flag of Indonesia

        This holiday was very pleasant at all, besides the beautiful view of Lake Toba his hotel service also can not forget. Tuktuk we will return to next year ...

        This review is the subjective opinion of a TravelPod member and not of

        TripAdvisor Reviews Hotel Carolina Samosir

        3.50 of 5 stars Very Good

        Travel Blogs from Samosir

        Relaxing on a super volcano!

        A travel blog entry by geogging-around on Mar 09, 2015

        10 photos

        ... flippin good few days though full of good conversation and pure relaxation.

        On the 11th we had a leisurely breakfast after getting up at ridiculous o'clock to bid farewell to Gerard. Then we had a final drink with Marie and Seb before boarding the ferry back to Parapat and on to Medan. As Medan is a complete **** hole, we crawled into McDonalds for dinner so that my mum could add Indonesia to her list of McDonalds visits. We sound really classy...


        Recovery on Lake Toba

        A travel blog entry by paul_and_ness on Dec 01, 2014

        28 photos

        ... viewed from the bottom. Not having the time (or energy) for a 2 hour round hike to the base of the waterfall it was back in the car for the final stint of the journey.

        During the last 2 hours driving through the dramatic mountainsides, we caught sight of Samosir, the lakes central island where we would be catching a ferry to and staying for 4 nights.

        Lake Toba which sits in a former volcano ...

        Second largest lake in South East Asia!

        A travel blog entry by kaila.mctavish on Aug 21, 2014

        1 comment, 22 photos

        ... that, to get to Lake Toba. I thought the roads in Africa were bad this was ridiculous. If we weren’t being bounced around from the breaks in pavement, we were gaining air from the pot holes, or crashing into one another from our driver trying to weave in and around to the sections that wouldn’t bottom out his car. It made for a very long and even more so exhausting travel day than normal. At the three pit stops we took more people were stretching ...