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Historical Traveler Reviews Hotel Brunswick Lancaster
The worst hotel experince of my life....
My husband and I attended a church sponsored conference held at this hotel, so unfortunately there was no escaping the horrendous conditions.
The clerks were rude and unhelpful, and the hotel's 4pm check-in could not be honored for many of the guests checking in for both our group and a group for a wedding being held there the next day until after 9pm.
When we finally got to our room and were ready to retire for the night, we pulled the bedspread back only to find coffee grinds on the sheet. We also discovered a dirty sock. Thankfully there was another bed in the room. We later discovered a chicken bone and pacifier. The room was beyond filthy. When we brought the treasures we had discovered down to the desk clerks and told them we had found them in the room/bed, our concerns were blown off with "well I just came on- this is a new shift; did you call housekeeping?". Our non-smoking room smelled of smoke and had cigarette burns all over the sinks/countertops. The rugs were filthy and when my husband walked barefoot on them he said they had a crusty feeling to them.
I also witnessed the woman working at the bar stick her hands in the dirty dishwater, and then without rinsing or drying her hands reach into a bag of chips to fill the bowls with the soap suds still on her hands and arms. I can't imagine what other practices occur that we don't see!
Nice for the price
This hotel is located in the middle of downtown Lancaster, but is still fairly easy for a traveler to find. There is an attached parking garage which can be used for only $3/day. The decor is older and worn, but everything is very clean. They are in the middle of a renovation, but I heard no noise, nor was I bothered by it. The samples boards for the room renovations are posted in the lobby and it will be fabulous! The staff is quick and helpful. The female bartender is great and fun to talk to while relaxing. I would not hesitate to stay here again! Ask for room 528 if you want a double bed room!
Beware of the Brunswick hotel and it's 3 star rating!!!!!
Consider this a warning from a highly reasonable person.
There is ABSOLUTELY no way this hotel should be rated a 3 star. After wonderful day at the Strasburg railroad, it was embarrassing and disappointing to drive up to this place and have you wife and kids look in dismay. I almost felt like a victim of false advertising. The hotel looks very little like the photos used for advertising. It's funny now, but as I went to check, I knew I was in trouble when at the lobby you are greeted with 3 20 x 20 collages of the "planned" major hotel renovation.
I booked my trip through "hotels" (who were very accomodating after call ing them and explaining the situation). So I get my keys to the room and check the hotel out - indoor pool unmaintained, the fitness room - what a joke , the equipment must have been 20 years old, and probably the last time it was used. The room - dirty, in need of a paint job, no pictures, dirty carpet, etc... I could go on, but I think you should get the picture from this. The brunswick hotel is a 1 star at best a 1 1/2 star hotel.
By the way, I did not stay at the Brunswick. I didn't even let my get out of the car. I drove around Lancaster for about an hour and found the Best Western Eden Resort. Luckily, they had a room available. I booked there and canceled my room at the Brunswick.
As for The Eden Resort(saved my vacation), it is an abosolutely great place for a family getaway. It is well kept, with a modern fitness room, a well maintained indoor pool with lifeguard, basketball court, tennis court, and clean rooms!
Don't waste your money!
We stayed in this hotel with a group of friends and the experience was not pleasant. The rooms were not very clean, the staff was very unprepared (check-in and check-out took forever!) and the hotel definitely needs some rennovation. We arrived at night and were very disappointed with the neighborhood. The area does not seem very safe and walking from the parking lot to the reception really felt like participating in a "horror movie". The kids in our group were all scared and even the adults did not feel safe to walk back to the car by themselves. Never again!
Not Worth the Ratings, Depressing.
I was shocked when pulling up to this hotel a few days ago. From the web site and the AAA rating, I figured it would be a nice place to stay for the night. The closer we got to the hotel, the more my heart sank. When I entered the ground floor and took the escalator up to the dingy lobby, I prayed they had lost my reservation. The place smelled like coverup for cigarette smoke, and the front desk looked like an afterthought. The place had a very uncomfortable, dark, dirty feel to it.
I sadly checked in to the room, but didn't bring my luggage. I wanted to see if the rooms were as bad as I thought. I got a room next to the elevator when I had asked for a nice view when I booked the room.
The room, supposedly non-smoking, smelled terrible, overpowering me with awful air freshener scent, an obivous cover-up of smoking. I could tell because the smoke detector's cover had turned from white to amber colored from smoke stains. The furniture was rattty, the bed concave from overuse, the bathroom had silver missing off the back of the mirror and a few of the ceiling tiles were buckled, as though about to collapse. The view was of a parking lot. I felt like I was in a slum.
We checked out without staying the night. It was simply too depressing. This place may have been the site of some historic events, but it is NOT worthy of a 3-diamond propery rating and it is NOT worth staying at. Avoid at all costs.
Stay if you don't mind toe nail clippings.....
If you have a strong stomach and don't mind filth and your toddlers picking up old toe nail clippings, reserve yourself a room!! This hotel was disgusting, we immediately left after being in our room for ten minutes. The hotel lighting was very dim, the floors smelled of old cigarette smoke, and the furniture and rugs were very dirty. The beds in the room were concave and the bathroom had a cracked sink and rust stains. One of the elevators only went up. The floor in our room was covered in toe nail clippings that were discovered when a toddler picked one up to put it into her mouth. We had to drive through very rough slums to get to the hotel. We were totally disgusted by this hotel and would like to help others so they do not have to go through the same experience late at night with children.
By far the most depressing and disappointing hotel I have ever stayed in.
I was attracted to this hotel by their charming web site. It talked of the hotel's history, and had a series of what must have been pictures of the hotel right after its last refurbishment in the early 60s that they were trying to pass off as the current condition of the hotel. From what I read and saw on their web site, I was expecting a charming, historical, well kept hotel. What I got was a dank, dark, deteriorating hotel that was 40+ years past due for major renovation.
I arrived late (11:00PM) August 1st after a delayed flight and a long drive to Lancaster from Philadelphia. The hotel is somewhat difficult to locate unless you are really familiar with downtown Lancaster, or have a GPS navigation system in your vehicle. I had reserved a non-smoking room with a king bed. The person at the front desk was friendly and checked me in quickly. When I arrived at my room there was a no-smoking sign next to the room number on the wall, but when I went in the room was saturated with the smell of smoke and mildew. The décor (if you want to call it that) was cheap 1960's era. I'm not talking about cool 60's Art-Deco stuff, I mean bargain basement fake wood laminated furniture, orange and white striped wall paper (tinted to beige from years of smoke exposure), and dark green industrial carpet. On top of that was the bizarre layout of the room which cannot really be explained in words. The first thing that came to mind when I looked around was the memory of that hotel room at the ending of the movie "Leaving Las Vegas." I kid you not; it was that bad and that depressing.
I returned two sets of room keys to the lobby that evening before finding a room that I could at least breathe in. Each room was as equally depressing as the other, and had either a view of an alley or the $3 a day parking garage (yes you have to pay for parking even in this old one-horse town). If it were not for the late hour, I would not have stayed the night, but I did cancel the next two days and checked out the next morning in search of better lodging.
We stayed here for 1 night after seeing Amish country. It may have been a nice hotel decades ago, but it's in sad shape now.
We paid $69 each for 2 rooms, using coupons out of one of the travelers' booklets.
The rooms were of poor quality; we had to change 1 room because the A/C wasn't cooling and the TV reception went out. All three rooms we "experienced" smelled dank and musty.
The lobby looked like classic 1960s. We didn't bother with the restaurant and swimming pool.
If you've got a reason to be in downtown Lancaster, the location is good. We went to the minor league ballpark that evening, only about a 5 minute drive. But this hotel has absolutely nothing else to recommend it.
Employees we encountered weren't especially helpful, but it should be noted that the place seemed understaffed.
Not my first choice
The Brunswick Hotel in Lancaster, PA, has a great location and not much else. The hotel is located in the heart of Lancaster City, walking distance to many shops and restaurants. Aside from its great location, the Brunswick lacks in many areas.
Customer Service. When we were checking in we waited 15 minutes before anyone would speak to us or acknowledge we were there. We were the next people in line. A simple hi, well be with you shortly would have minimized the frustration. In another instance, the one gentleman working behind the counter was down stairs smoking while there were at least 6 people standing in line.
Cleanliness. My shower and a friends shower had mildew in the corners and on a lot of the tile. The rugs were very dirty as well. This was proven by walking around in my room as well as in the hallway barefoot. I lloked at the bottom of my feet and they were black.
Sleeping arrangements. The beds in our room (2doubles) were sunken, very uncomfortable, the sheets were like sandpaper and the pillows were lumpy.
The rooms did have very nice furniture, and were a nice size. It appears they are trying to improve, in the lobby they have displayed a new look, with many design elements to help improve the look and feel of the hotel. Hopefully the service will improve with the new look.
Great Hotel, Great Value
This hotel is located in downtown Lancaster within walking distance of City Hall and a boutique shopping area. You will definitely need a car to get to attractions but most are within a ten or fifteen minute drive. The hotel has an indoor, multi-floor parking lot and its free! The rooms were clean and nice. The pool area was huge, modern, clean and beautiful with plenty of tables and chairs located around the pool. There is a nice bar downstairs and in the evening there is a huge display of complimentary cookies and punch in a very decorative punch bowl. The price was very good. I paid about $55 a night. I strongly recommend this hotel for families, for couples and for business persons.
TripAdvisor Reviews Hotel Brunswick Lancaster
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