Hotel Bristol Vienna

Address: Kaerntner Ring 1, Vienna, Vienna, 1010, Austria | 5 star hotel
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          TravelPod Member ReviewsHotel Bristol Vienna

          Reviewed by zhbzn


          Reviewed Jan 20, 2013
          by (1 review) , Russia Flag of Russia

          Где мы останавливались

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Hotel Bristol Vienna

          Could have been better....


          My husband and I stayed at the Hotel Bristol in Vienna for 4 nights at the end of August. I have to say that the location was key (directly across from the Opera with major bus and subway lines right outside the hotel, as well as a taxi stand). Also, the place had an old charm to it that we really enjoyed - there was a lot of marble in our bathroom, a huge closet and a separate sitting area with a nice leather chair for TV viewing. The bed was very comfortable and the room was practically soundproof. The room was also VERY big.

          On the bad side - I booked using the Westin on-line sight. I signed up AND paid extra for a nonsmoking king room on the 5th floor with a separate sitting area and outdoor balcony. My reservation printed out and said all that. When I checked in however, I was put in a teeny room on the 4th floor with no balcony OR sitting room. So I called down and they said, rather rudely to be honest with you, that the 5th floor is all smoking, so which did I want - a nonsmoking room OR a room on the 5th floor with the sitting area and balcony. I opted for the 5th floor since I had paid extra for that and I had already seen the nonsmoking 4th floor rooms which were on the clausterphobic side. Incidentally, our 5th floor room did NOT have what normal people call a balcony. When I complained about that, the front desk people told me that none of the 5th floor rooms have balconies, they have a "step out" area (and literally, it was two 12-inch tiles side by side surrounded by the roofline of the building that came up to your shoulders so you couldn't really enjoy anything at all). I told them their own website seems to imply that the room should actually have a real balcony (and the website also says that there are nonsmoking rooms available on that floor though the hotel staff contended there were not) and the staff said it is hard to describe the balcony concept on the website - they were rude about this too. Whatever. The room was still very nice, it just wasn't what I was expecting and what I thought I was paying for.

          The hotel bar on the first floor is a HUGE ripoff. Dont even go there - even with the "half off" coupon gimmick they give you when you check in, it's still doubly overpriced. Also, the A/C really doesn't work in the rooms as we read in other people's reviews. As I pointed out to my husband, we had our room on a temperature near freezing (the lowest it would go) and we would get kind of sticky at night. And it wasn't even hot when we went.

          This place was pretty comfortable but given the issues I mention above, I would find other accomodations if I were to go back to Vienna.

          Overheated room


          Like previous reviewer, we too had a "heated" room during our stay in April. The heat was necessary but the heat in our room was intolerable. Lucky we only had to stay for one night. We also slept with open windows and the street noise. Now that we know other guests had the same "heat" experience, we are not sure moving to another room would have made any difference. Something is very wrong with hotel's heating system. Should the hotel fix its problem, the room can be very comfortable. It is centrally located. Thanks to the room being "hot" and "cold" at the same time, my wife ended up with a bad cold for rest of our trip in Europe.

          Not worth it!


          After hours on the internet researching hotels in Vienna. We booked this hotel. Most reviews were glowing. Don't believe everything you read. We have been traveling to Europe for the past ten years and have had only one bad experince in Rome. This was our second. Not really sure if our room was a closet or storage area. Payed too much money for such terrible accomodations. Would not recommend this hotel.

          So-So But Not the Best


          Beware if you are a woman traveling alone. They first try to give you the worse in the hotel, including an air conditioner that "warms" at best. When I complained, there was a very snide remark made, "Oh, you're American, you need air conditioning".

          I am a SPG member and also had booked the hotel several months in advance. After they showed me 2 rooms, (I gladly accepted the second and cool one), I settled in. Very nice room.

          The problem I experienced was the attitude of the consierge. He acted very stuffy and condesending toward me as if it was a problem even giving directions. On my last day there, he became helpful, looking for a tip. Also, housekeeping is very anxious to get their job done very early. They tried to enter my room 3 times before 9 a.m. even though I had the do not distrub sign showing.

          The restaurant menu has a lot to be desired. The many organs offered were unappealing, as I am American and not use to eating such items.

          All and all, if I had to stay there again, I would, but would prefer the Sacher Wien.

          Old World Splendour Old World Lack of Air Conditioning


          The Hotel is beautiful, the rooms are wonderful, like mini suites, with gorgeous fireplaces, huge bathrooms and closets, and a great location. BUT, I found the lobby rather dirty and more importantly don't stay there in the summer if it's hot because even though they say there's air conditioning there isn't. When I complained, first they told me it was working, they they brought me a fan, they they showed me two other rooms, where they said the air conditioning was better. It wasn't. If I was staying more than one night I would have checked out. Also the breakfast is extremely expensive.

          Lovely stay


          We had a lovely stay in the Hotel Bristol. It is truly one of the nicest hotels I have ever stayed in. The rooms are furnished with lovely antiques and have marble bathrooms. Ourroom had a lovely view of The Opera House. The buffet breakfast was the best one we had while in Austria. It is pricey at 30 euros a person if you do not opt for a room package that includes the buffet. The location is perfect as it is set right in the middle of all of the main tourist attractions. Our stay at Hotel Bristol certainly made our stay in Vienna that much more special.

          A Grand Dame of a Certain Age


          The Bristol seems to be a classic old-world hotel, with very grand public areas furnished with antiques, wide corridors, and a 19th century ambiance yet with modern conveniences. Our deluxe room had no view, but there was a convention in town and we were happy to get the room. The bathroom (tub with shower) had two sinks,and plenty of counterspace; the w.c. was separate. The bedroom was large and had a king bed that was actually two smaller beds combined. Lovely down comforters were provided, plenty of thick white towels and plush terry robes. Still, it seemed to me that the room d?cor could be updated, not made modern in d?cor, just refreshed a bit (though it was not in the least shabby.) Service was all we could ask for. If they didnt anticipate our every need, they surely responded quickly and efficiently to our requests. The concierge efficiently made dinner arrangements for us. In our arrangement the breakfast buffet was included in our room rate. The offerings included cold meats, pastries and rolls, juices, fruit,cereals, hot scrambled eggs, bacon and cooked sausages.Quite frankly by the third day we would have liked some new hot choices, but thats quibbling. This is a sister hotel to the Imperial. Excellent location, really couldnt be better

          Beautiful room


          Our room at the Bristol was large and elegant with a marble entry hall, large marble bath, and walk in closet. I think we got an upgrade as SPG members. During a walk around the hotel one morning I came across a small dark courtyard room so be careful with standard rooms. I was not impressed however with the public spaces. The hallways and other common areas were on the dark side and could use a little upgrading. We passed on breakfast because at 28 euros per person it was the most expensive of the eight hotels we stayed at on this trip including several more expensive hotels. But our wonderful room combined with a friendly staff and a nice location made for a plesant stay.

          The Bristol Exudes Old World Charm


          We spent three nights at the Bristol during the blisteringly hot June 2003. Our room was the coolest place in the city and a welcome retreat from the unrelenting heat in the rest of the inadequately air conditioned city. The hotel is full of old world charm and the staff is helpful and eager to please while maintaining a proper formality. Our room was small but not terribly so by European standards (we elected the lowest price option) but it was elegantly appointed in what I would describe as a Biedermeier fashion. The location is right across the street from the opera--the perfect spot. The last time we were in Vienna we stayed at the ANA Grand, which seems to cater to more of a business clientele and was less friendly and helpful although the room was quite beautiful. The Bristol seems to cater to an aristocatic European crowd. While we were in Vienna, we paid a visit to the elegant Imperial Hotel, which seemed to be overrun with Japanese tourists. I think of the three, I prefer the Bristol.

          Unrelieved Heat


          We spent three days at the Bristol during March 2002; although the concierge had made reservations at the Vienna State Opera, other services were hardly what we think we deserved for a great deal of money. The worst thing was the heat: when we checked in, the room was unbearably hot and the window could not be opened. A worker from the hotel told us that nothing could be done but to turn the thermostat up to the maximum and open the window (it was a French window which he opened by unscrewing a lock). With the window open, things cooled down slightly but the noise and light made sleep difficult.

          We complained, but the staff made no conspicuous effort to improve things or compensate us for the unsatisfactory conditions.

          TripAdvisor Reviews Hotel Bristol Vienna

          4.50 of 5 stars Outstanding

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