3* masquerading as 5*

My husband & I spent 8 nights here in Oct.2004. Having spent a previous holiday at this hotel 4 years ago we were shocked at the changes in staff attitude, lack of cleanliness and worst of all the food. Housekeeping was appalling - we even had holes in the sheets. We were constantly asking for basic items (glasses for instance) to be replaced in our room. Food was overpriced and undercooked. We both got food poisoning -in my husband's case it lasted for 4days - from undercooked pork in the dining room - the restaurant's attitude to our complaint was "take it or leave it". We would not recommend this hotel to anyone.

The only plus points the hotel NOW has are that it is next to the sea and close to bus stop.

Great hotel

We strayed at the radisson oct 2004,lovely hotel helpful staff beautiful sea views.Food very good in the bistro restaurant and al-acarte,not so good in the kon tiki restaurant for evening meal breakfast very good.Only down side you can wait a while for the lifts.shops 15 min walk away.

Okay (good rate) but some (attitude) problems...

The hotel has a nice location, the rooms have great views and it looks luxurious. However, I think it is quit a walk to the nicer restaurants and nearest supermarket. No problem if it is really nice weather, but if it's raining...

Radisson's service is supposed to be given with a "Yes I can" attitude, but the staff did not seem to know what that is. They were not at all friendly nor helpful. The restaurant staff did not even know the benefits of the chain's loyalty program 'Goldpo1nts'. (As a blue member you are supposed to get 5% discount in the all-day-restaurant).

At that time I didn't want to be picky, as a 'collegue' of an other hotel of the chain (staying for staff-rate), but I just want to share this experience.

I find it interesting there's such a variaty of reviews; very positve & less good ones.

Maybe it has to do with the weather. If it's nice and warm, the staff is too. If it is rainy, stormy and awful.. The staff is too...

Great stay

I do not think we were staying at the same hotel as those reviewers who deemed it only 3* My husband 7 I stayed there over last christmas & New Year and it was fabulous. The service could not have been better, staff went out of their way to make sure we were more than happy. The food, especially the breakfast buffet was sumptious, and all restaurants served excellent food. As for buying soft drinks and snacks, you only have to take a 10 minute walk into the nearby shopping centre where there are supermarkets and all manner of other shops, stopping on the way for a beer or coffee! Together with christmas carollers and new year party till dawn we had a wonderful time.

Don't go there if you like zzzzzzzzz

I stayed for one week with my wife in November 2003. At this time, the hotel was in the process of fitting laminate wood floors in the rooms. I couldn't understand the considerable noise from above until I discovered why.

For no other reason, do not stay here (except on the top floor!) if you want to sleep.

A lovely hotel

We visited the Raddison SAS in August 2003 when we chose to get maried in Malta. It is a beautiful, clean hotel with staff that really cannot do enough for you. The food in the restaurant was brilliant and the Breakfasts were fantastic. I can only presume the other people who have written negative reports on this hotel were talking about a different hotel than the one that I visited. The prices for the beverages and snacks were slightly more expensive than normal, but if you are staying in a 5* hotel you have to expect this.

I would without a doubt visit this hotel again!

'5 star or what'

the hotel 5 star hmm!! the prices definately were. we could'nt fault the breakfast menu as it was 1st class could'nt ask for a more wider choice.the restaurants on site were very few and very pricey as so was the bar!. a typical price ;£6.00 for 1 ltr of pepsi to take away. no shops on site to buy drinks or snacks so you had to use their facilities. the room had a good view,but was definately only 3 star in our opinion. 5 star facilities was afforded to those using the hotel for private functions and confrences not to the average holidaymaker (our opinion).ie had a large convention and used 1/3 of the pool area where we were relaxing,and had people queueing up for food less than 6 ft away from me(so much for us on holiday)!

Like being on a Cruise Liner, without that trapped feeling!

I think previous reviewers must have stayed at a diiferent hotel. We have travelled all over the world and felt this justified its 5 stars.

The food was wonderful. We were treated like royalty when we entered the restaurant and the food was wonderful for all meals. Malta is not the best place to eat out as we worry about the standards of kitchen hygene, so we ate at the hotel and thoroughly enjoyed the food in all the restaurants. The concierge couldn't have been more helpful, bringing our car to the door to avoid us going out into the heat, and moving it to the underground car park when he saw a space become available.

Our room was on the first floor on the seaward side and it was like being on a cruise ship.

The only down side was the transfer of noise of cupboard doors being closed in the rooms above

Buyer Beware

We stayed at Easter 2004. Beware this is not part of the Radisson Group but a franchise operated by a Maltese Company. We did not rate it 5 star and found it to be around a 3 star. There were many things which were very upsetting. It was 31C outside on Good Friday (according to the hotels thermometer) but they refused to turn the air conditioning on. "We don't have air conditioning until 1 May". The food was poor, we sent one meal back and did not eat in the restuarant again. The breakfast menu was very basic and restrictive. We gave the hotel a list of the things we thought were not 5 star and eventually were given a fan for the bedroom. This hotel caters mainly for conferences and short stay business people so holiday makers seem to be an irritation to them. Final word from the Customer Services Manager "We are fully booked until November so we do not have problem"

Not really 5* standard

My wife and I were there in March 2002.

Disappointing for a 5* .. the towels were thin and small.

The first room we had was just under the compressor, which droned on and off, disrupting sleep. Fortunately they moved us with no fuss.

The health centre was a disappointment too. Dirty, slippery floor in the changing room; often unattended.

Friendly, competent staff.