Belgrave House Hotel
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Historical Traveler Reviews Belgrave House Hotel London
Une veritable excroquerie!
Tout à débuter par le concierge qui a essayé de me soutirer les codes de ma carte de crédit sous prétexte de pouvoir prelever les frais en cas de dommages causés dans la chambre. vu notre refus, comme par hasard il nous a dit qu'il y avait une autre solution !! lui donner 20£ et il nous donné un reçu pour recuperer cette somme a la fin de notre séjour.
L'arnaque ne s'arrete pas là ! nous avons pris possession d'un placard ! je ne dis pas une chambre car le taudis que nous avions pour dormir etait 1) minuscule et 2) DEGUEULASSE !!! (voir les photos)
La literie est totalement pourrie! les ressorts traversent le pseudo matelas et l'armature des lits est la même que des lits de camps. donc si comme nous vous n'etes pas des scouts qui veulent dormir à la dure, n'y allez pas !
pour continuer, nous avons decouvert que des dechets etaient sur le plancher certainement depuis un certain nombre de semaines. Les murs de l'endroit etaient couverts de traces en tout genre ( insectes écrasés, nourriture, saleté, etc...), les meubles etaient tous explosés (nous avons pris des photos par peur qu'on nous dise que c'etait nous qui avions abimés les meubles pour vous dire a quel point nous etions confiants !). Et enfin concernant la piece, nous avions une douche ( pas de wc) et là c'etait le comble : c'était immonde !!!(cf: photos).
La salle de bain commune etait dans une état de crasse et de délabrement incroyable (cf: photos) et surtout comme nous ne voulions pas utiliser la douche de notre chambre, nous nous etions dit nous irons dans celle là. Pas du tout !!!! le matin la fenetre de la piece est ouverte car elle est elle aussi cassée et en janvier a londres ca caille !
Autre détail, lorsque nous avions commandé nous étions contents de trouver un hôtel avec petit déjeuner inclus même si c'etait un petit déjeuner intercontinental et non anglais. là encore grosse arnaque! on vous avez dit thé, café, jus de fruit, céréales, lait, oeufs, toats etc.. Nous avons eu du lait reconstitué, 2 sortes de céréales qui n'avaient aucun goût, pas de jus de fruits, toasts qui etaient froids car les personnes qui servaient n'avaient aucune autre envie que de parler entre elles et surtout on les embetait quand on voulait quelquechose. Je me suis faite engueulée car une d'elles car j'avais eu le malheur de suivre les instructions du panneau au dessus du frigo: lait dans le frigo! et enfin nous cherchons toujours les oeufs !!
Voilà pour une breve description de cet hôtel insalubre qui vous fera beneficier de tous les bruits intérieurs et extérieurs a gogo grâce à son simple vitrage et bien sûr est il nécessaire de préciser que les vitres étaient tellement sale qu'il etait difficile d'y voir à travers?
This 'hotel' is absolutely disgusting. We forfeited the money we paid for it and never slept a night it was so bad. We booked other accomodation close-by.
I booked this place for two nights (14th & 15th Dec 2006) over the web to have a few days to relax with my wife in London. We arrived just after 8:00PM to the very elegant exterior and extremely modern lobby only to be shocked beyond belief once we went beyond that. I just don't know where to start to describe it, but out of respect to prospective clients I feel obligated to.
Once you hit the bottom of the stairs, you meet the filthy old carpet which persists along all the narrow dingy hallways. All the doors to the rooms are old scraped cheap hollow office-type doors with outdoor keys to each.
Now open the door. (Room 302) My first thoughts were "Maybe I'm not really seeing this" as I looked at what looked to me like a tiny bedsit that hadn't been maintained in decades. The 'furniture' was not only cheap but falling apart. The bed was a metal frame with a thin matress and the sound of the springs underneath was just unbearable. There was a horrible old fermica counter with an old fridge underneath. I didn't dare to open the fridge or any of the presses for fear of what I might see. The curtains were falling off the curtain pole and wouldn't block out the light. We were told that we were lucky to be getting a shower. (Granted, I knew there were shared facilities) I wouldn't get into this shower in a wetsuit. I admit I didn't pay much for it, but I still was totally misled by their advertising of their 'new concept' in no frills accomodation and the photos they posted.
Needless to say, my protestations with the manager at the desk were in vain (He kept saying "This is a B&B, not a hotel" to which I pointed out the name of the "Belgrave House Hotel" sign hanging outside the door), but I'm just happy to have gotten out of this horrible place and make things up with my wife for such a bad mistake.
I hope I've saved you some heartache.
Cuidado con el Belgrave House Hotel!!!
Hacia 3 meses q teniamos la habitacion reservada y pagada y al llegar ahi nos dijeron q tenian goteras y q no nos la podian dar, mientras entre ellos se reian y decian q habia overboookig!! cuando vieron q les entendiamos se quedaron blancos y nos reconocieron q se la habian dado a otros! n la puerta habia un cartel q decian q habian habitaciones libres, pero el imbecil dl recepcionista decia q no, q solo tenian una doble (eramos 5 personas), mientras discutiamos con el iban llegando otros clientes con reserva y a ninguno le ponian problemas (ninguno era español...)
nos dijo q nos iban a mandar a otro hotel, q estaba a solo una parada d metro y q nos iba a encantar... q el nos pagaba la mitad dl taxi. Despues d mucho discutir como no queriamos perder mas tiempo le dijimos q nos ibamos al otro, al HOLLAND COURT HOTEL (q era de los mismos dueños) pero q el taxi lo pagaba enterito él! nos dijo q eran 5 minutos en taxi, pues tardamos mas d 20! y n metro eran 6 paradas!!! con dos cambios d linea incluidos!! estabamos mas d 40 minutos para llegar a picadilly!!!! ademas el hotel q s supone q era un 3 estrellas era ASQUEROSO!! habia unas babosas n l baño grandes como mis dedos! Si quereis unas buenas vacaciones no reserveis n ninguno de los dos hoteles! son unos impresentables y unos mentirosos!!
This place was great! From start to finish during my 4 day stay, my friends and I had great, simple service.
The hotel is very basic, but clean, modern and you really do pay for what yoy get. A simple room, simple amenities, and a good breakfast every morning.
The staff are not the friendliest, but informative and helpful to certain degree. But then again, for the price we paid, we did not expect anything else.
This really is an alternative to an Easy Hotel kind of place.
Would definitely stay again.
Do you like paying for rooms you don't get to stay in????
I would advise all travellers to avoid this hotel like the plague!!!!
I made a booking via Last Minute.com for this hotel in London for a city break on the 28th July 2006 with 3 of my friends. The booking was for two twin en suite bedrooms for two nights at the Belgrave House Hotel. On 26th July I telephoned the Belgrave hotel to confirm that they had received our booking and to inform them of the approximate time of our arrival (the timing of our flight meant we were not likely to arrive until after 10pm). I was told by the member of staff that everything was fine with the booking.
When we arrived on Friday 28th July at around 10.30pm, we attempted to check in to the Hotel but was told that the only rooms which were available for us was 1 room which sleeps 3 people and a single room for 1 person only, neither of which were en suite. The prices of the rooms he was offering us were also less than the rates for those we had already paid for. We asked if the difference would be repaid to us on leaving and were told it would not be.
Obviously we found this unsatisfactory as this was not what we had booked, and paid for, from Last Minute and asked for an explanation from the manager why we could not have the rooms we had confirmed with him. We were told by the manager that, although lastminute.com informs him that a booking has been made for his hotel at the time of booking, they do not state exactly what type of rooms have been requested until the day before our arrival. The manager showed us a printout from Last Minute dated 9th June 2006 which he said he had received by "fed-ex" the day before. We with were extremely sceptical about this response as we did not believe that an organisation such as Last Minute would operate their business in this way. We asked him for a copy of the printout, which was refused.
The manager also told us that he no longer subscribes with, or takes bookings from Last Minute due to the fact that "this sort of thing happens a lot".
While we were in reception attempting to explain our situation to the manager, two other guests entered who were also making complaints about their room not being what they had asked for; they had also booked a twin room but had been given a double room instead.
After much discussion with the manager about the situation, we were offered two choices: either take the rooms he had available for us, or he would offer us a full refund and we could find ourselves another hotel. Due to the lateness of our arrival and the fact that we were unfamiliar with the area we reluctantly decided we would take the rooms for one night.
We asked the manager if he would provide us with some paperwork to prove that we had not been given the rooms we had originally booked so that we could present this to Last Minute. This was also refused, he would not even give us a receipt. We asked the manager if he would ring Last Minute to determine exactly why the booking process had failed for us. He refused to do this as well. We then asked if he could give us a telephone number for the contact centre at lastminute.com so that we could try to fathom out why our booking had been unsuccessful. The phone number which was given to us by the manager was an international number and when we tried to ring it there was no answer.
When we were actually given the keys to our rooms, we found them completely unacceptable. Neither of the rooms had proper beds in them, only temporary looking camp beds. The bathroom was one flight down the stairs and was very dirty. Due to the fact that this was a shared bathroom with other guests, we encountered a man dressed only in a towel on the stair case. The hotel in general, once you got past the foyer, was very run down and dirty, not at all what the pictures show on the website.
After considering our situation, the sub-standard state of the rooms and the unhelpfulness of the manager, we decided we were unwilling to stay at the hotel for even one night. I was particularly concerned about the fact that one of us would have to sleep alone in the single bedroom which I was unwilling to let any of us do. We were forced to look for another hotel in the area which cost us £168. This was obviously very distressing for us as we are unfamiliar with the area and it was near midnight at this point. We also had to find accommodation for the Saturday night which cost us a further £150.
On leaving the hotel, we asked the manager if we could have the refund that he had previously offered us if we decided to leave. This was immediately refused.
Nous avons séjourné, mon conjoint et moi même, dans cet hôtel durant 2 jours, et l'accueil autant que les chambres furent un réel cauchemar.
En effet, lorsque nous sommes arrivés à l'hôtel, le check in était censé être fait, comme indiqué sur le descriptif à 13h30, hors nous avons attendu au moins une heure de plus avant que le "ménage soit fait" et la chambre prête.
A chaque fois que nous demandions au réceptionniste si notre chambre était prête, il nous indiquait "dans 15 mn", ensuite "dans 5 mn".
Je peux vous dire qu'après un voyage de 3 heures dans l'Eurostar, chargés avec nos bagages et ayant eu quelques difficultés à trouver l'hôtel, nous étions épuisés.
A bout de force et de patience, nous sommes montés à 14h40 dans notre chambre, aucun ménage n'avait été fait.
2 personnes se sont donc mise à nettoyer notre chambre en quelques minutes "nettoyage un peu lèger à notre gout", en nous laissant certains détritus qu'elles pensaient être les nôtres.Nous leur avons gentillement fait remarqué que ce n'était pas le cas.
Le tenancier de l'hôtel, suite à notre mécontentement exprimé, m'a fait gentillement comprendre, sans la présence de mon mari bien sûr, que "si je n'était pas comptante, je n'avais qu'à changer d'hôtel".
Une mini serviette de toilette pour 2, un lit qui semblait tenir à peine debout, une télé avec l'antenne cassé.Une chambre surchauffé alors qu'il faisait froid à l'extérieur, en résumé un vrai cauchemar.
Nous estimons que pour une chambre à 90€ la nuit, même si Londres est une ville chère c'était inacceptable.
Le lendemain nous sommes sortis toute la journée, jusque 18h environ, le ménage des chambres n'était même pas fait, la serviette de toilette inchangée, épouvantable.
Mon mari ne s'est même pas lavé dans la douche, n'a même pas pris son petit déjeûner tellement qu'il était oûtré par l'insalubrité de cet hôtel.
Lorsque nous dormions la nuit, nous étions obligés d'ouvrir la fenêtre, tellement qu'il faisait chaud et cela provoquait des maux de têtes à mon mari.
Quant à moi, j'avais des rougeurs sur tout le corps et ça me grattait sans cesse.
Le matin, jour de notre départ, lorsque je suis venue descendre prendre mon petit déjeûner, beaucoup de francophones sont venus vers moi afin de se plaindre des conditions intolérables dans lesquelles ils séjournaient, sans même que je leur dise quoi que se soit.
Si vous voulez un bon conseil, ne mettez pas un pied dans cet hôtel car vous serez largement déçues.
There is better on the same street
In London for 3 days to attend a friends wedding. Then off to Paris and Spain for official holidays. Found hotel through Google maps. It's basically a bed and breakfast (continental) place on the popular street of Belgrave Road which has many B&B/hotels, 5 mins away from Victoria Station in the Southwest area of London. Which is close to many things like Buckingham Place, The Parliament houses and Big Ben.
As we were only there for 3 days needed cheap accommodation. Looking at the website the rooms looked cleaned and modern and the price was right at 40 pounds a night (now 45 pounds a night). Also very close to the Church the wedding was at Westminster Cathedral. Booked a double room with shared bathroom.
Unfortunately for me a week before my trip I fractured a bone in my right foot and had a cast and crutches. This hotel is located in the typical London house with 5 flights of stairs and our room was on the 4th floor :( The bathroom was a short flight of stairs away.
Not impressed with the room. The double was 2 singles pushed together. This is not uncommon. But it was so low to the floor and the mattress was rather thin and uncomfortable. The pillow was barely a pillow. The bed took up most of the room. There was open cupboard to hang clothes. Also in the room was a small TV with the basic 6 channels. Our room had a sink and a shower.
When we first arrived, we checked in and paid for the first night of the room. After 20mins getting settled in the room about to have a nap there was a knock on the door. It was the maid knocking almost in tears asking for someone to come to the reception with no reason of why. So my girlfriend had to go, as I with my cast was in no condition to go. We were asked to pay for the remaining night's accommodation. So my girlfriend said my partner paid and he will pay the next time he comes downstairs.
Our shared bathroom would not flush properly. And was erratic during the 3 days we stayed there. Flushing sometimes and other times not working. The shower in the room would take about 2 mins to get hot water and the water would be slow to drain so your feet would be under water.
Overall not a great experience. Recommended for those on a cheap budget and single travelers who do not care about the accommodation. Also great location.
We got sick and had to extend our time in London. We stayed at the Comfort Inn for one night which is also on Belgrave Road near Hugh St. at 90 pounds and it was luxury. We also stayed at the Dover Hotel also on Belgrave road near Warwick Way for 60 pounds in a room with 2 single beds and toilet and shower. That was lovely as well.
I will now stick to reviews on this site. This hotel had no review at the time of booking in June. I now see there are 2. Although there are genreally positive. I think being with my girlfriend and also being on cructches affected my review.
My first time in London on one of friday in august, and it was very difficult to find a room but, when I try in Victoria Central London, The Hotel called Belgrave House Hotel, one staff told me: "We are fully booked but you can try in the afternoon if there are some cancellation" This is the first time i saw one staff trying to help me to find a place to sleep tonight otherwise completely all the hotel say " We are full, no room".
After that, i came in the afternoon and lucky me there was one cancellation, so i take the room and I pay ONLY £50 per night, that's was very cheap for an hotel very very nice.
About the room, there are very clean and comfortable. Open 24 hours and free breakfast to start my journey, it helps me to start my journey in london to visit it.
I think if you want to visit LONDON, go for this Hotel, because it is in the heart of London.
Perfect for staying in London !!!
Best value for Money
Keep in mind the price of the room and central location when you are thinking about this hotel.
This hotel is walking (and also luggage hauling) distance from the Victoria station.
The rooms are in various stages of upgrades, so u will be surprised at what you can experience here. There are all kinds of rooms (I stayed for a week at last minute notice so I was shifted around in 4 rooms to accommodate existing reservations.) from basic bed/sink only to full family size with sleeping area, seating area, kitchen (oven/ fridge/ sink/ counter space) in suites. So ask specifically for what you need.
Customer service is basic no frills, but efficient.
The location is surrounded by all types of restaurants and bars, so you can eat a variety of cuisines at reasonable rates. The best part is the Sainsbury store which has a full service deli plus a pizza station, so if you are in mood for pizza don't stop by the Pizza hut, but go in the store and order one there for about 1/4 the price. Next best place to eat is in the mall area above Victoria, with McD, a all you can eat pizza and past joint, KFC among others.
Big Ben, Buckingham palace are couple of attractions which are within walking distance from here, and for the others, head to the Victoria station to catch a bus or an underground.
Overall I would say I got my money's worth while I stayed in this hotel.
A EVITER / AVOID IT
Hotel vraiment très inconfortable !
La propreté laisse à désirer et le mobilier est à renover intégralement (lit horrible : les ressorts vous cassent le dos!).
Par ailleurs, il n'y a pas de toilettes dans les chambres et ceux situés sur le palier sont très sales!
Enfin, il est très difficile de dormir vu le bruit constant qui règne dans cet hôtel (porte qui claque, grincements, et autres bruits bizarres...).
Malgré son bon emplacement, je vous le déconseille fortement.
TripAdvisor Reviews Belgrave House Hotel London
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