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Historical Traveler Reviews Beau-Rivage Palace Lausanne
Absolutely worth every penny!
The Beau-Rivage is the true definition of a palatial 5-star hotel! After staying there for 2 nights, we were completely relaxed and felt very well taken care of by the staff (despite previous reviewers' comments). Our check-in was quick, our rooms were standard, yet each one had its own unique character, along with Bulgari bath amenities, a jacuzzi, and brand-new fixtures. The staff was very courteous and tried to do whatever they could to make our stay more comfortable. However, I would not recommend the hotel restaurant (the Cafe), as it is quite overpriced and we felt a bit sick after our meal. Also, we checked out the Lausanne Palace Hotel and although the interior was very sophisticated, its location was nothing compared to the gorgeous location of the Beau-Rivage. If you stay in their suites, you can get balconies overlooking the beautiful lake. The hotel's pool (indoor and outdoor), as well as their spa were very tidily kept. I would definitely recommend this hotel to anyone looking to be pampered...just be ready to pay for the price of luxury.
Sit on a bench by the Lake and take in the view
The only compliment we can give this hotel is the location. Unfortunately, the view from our balcony was the only pleasure we experienced. The staff is incompetent, unforgiving, and rude. We did nothing but observed how they treated us and many other guests. They seem to have internal staff problems, especially at the front desk and we were greeted with this nasty exchange upon our arrival which interferred with our luggage not arriving at our room until 45 minutes later. We also asked for reservations to the restaurant, the front desk assured us they would inquire about the reservations and get back to us, which they did not do for over two hours whereby they informed us at our dinner time that it was fully booked. Our room key was misplaced twice, our car keys were misplaced once and we received someone's else's room key once. The attitude and behavior of the staff is cold and unwelcoming. The reinforced behavior of the staff is public displays of jockeying succession for monetary endeavors and not true desire for your pleasant stay. We could go on with the unpleasant experiences at the Beau-Rivage Palace, but we would prefer to never return. Please stay somewhere else and enjoy the view from a boat cruise or a park bench. It is less expensive, less alarming, less troublesome.
OK - needs improvement (from London, UK)
It is supposed to be one of the leading hotels in the world. Thats the problem. Any hiccup is therefore viewed with alarm. It is a beautiful hotel with a great location by the lake. The pool is excellent and so is the spa. What is lacking is the service. We stayed 3 nights to celebrate our anniversary, in a superior room which can have jacuzzis if requested in advance. We requested 3 months in advance with a package. I even emailed a few days before arrival to confirm and was assured. On arrival - what a surprise - all rooms with jacuzzi were full. At other prestigious hotels I have stayed in, this would have been rectified with an apology and an upgrade. Not here. Front desk are poor. What else? It took an hour to get our luggage from the porter after check in! Housekeeping kept removing bath towels so we had only one between two. You do not expect to call housekeeping to request for towels at a leading hotel. Breakfast service was poor - again - more than 15 minutes to get your coffee. Breakfast selection sub-standard for this class. I mean if you want to compare to Novotel, Hilton etc then this hotel is great. But if you put it against Gleneagles, Banyan Tree, the Leela etc. then this was by far the poorest luxury hotel we stayed at. We really did nt want to feel this way as we so looked forward to it. Also, the TV in the room is of the old type. At this level in todays age you expect flatscreen. I know its minor. Any positives? The staff by the pool and the cafe there were excellent. The Rotonde restaurant is delightful but you do not need to stay here to eat there. Finally, we despaired at the buffest breakfast and had it ordered to our room on our last day. Front desk were very picky and asked that I pay for an extra with my breakfast even though when I spoke to room service when ordering I was informed it was part of the breakfast. Again the way front desk approach client management is very poor for this 'elite' hotel. For example, at this standard you should expect the hotel managers to do the rounds and ask customers if they are happy etc etc. This is the standard at other luxury hotels. Not here.
Schon wenn man ankommt, weiß man, dass einen etwas ganz Besonderes erwartet - so war es jedenfalls für uns. Reservieren Sie sich einen Tisch in dem Michelin-bewerteten Restaurant, und Sie werden glauben, Sie seien gerade gestorben und im Himmel angekommen. Jeden Cent wert.
Very good, but not the best hotel in Lausanne.
We stayed at the Beau-Rivage from June 4-6, 2005. First of all, the hotel IS beautiful. It is very grand, the rose gardens are beautiful, and the location on the shores of Lac Leman is great. Just a couple of notes...there is considerable construction right outside the back entrance (I think they're building a swimming pool) which detracts a little bit from the experience. Also, the spa is under construction and will not be open until the fall of 2005. If a spa is important to you, stay instead at the Lausanne Palace.
I e-mailed the hotel before our arrival requesting a reservation at the Cafe Beau-Rivage on Friday at 9:00 p.m. When we checked in at 7:30 p.m., the reservation had not been made and they expressed concern about us receiving a reservation because "...it is very popular with the locals." We were able to get a reservation, and it was not full when we arrived for dinner. Considering the fact that it was not full, I'd have to say that the service was a bit disappointing. We had to wait about ten minutes after being seated before the first wait staff brought us our menus. Then, we had a couple of instances during the dinner where we were asked if we wanted something, we said yes, and then we never received it. The food was good, but not spectacular (too salty, for one thing). Our dinner cost 396 CHF for my wife and I, and Iwould say that it was not that great a value. I feel that the Cafe is riding on the coat-tails of the Rotunde Restaurant which has a Michelin star, and they feel that they can charge more than they normally would for the Cafe. I'll investigate dining options outside of the hotel the next time I stay there...which I will.
Our room was very nice. We are Leaders Club members, and they told us we received an upgrade, but it didn't seem like we really did. However, the room was very nice, and the balcony did have a nice view of the lake.
I've stayed at both the Lausanne Palace and the Beau-Rivage. If you're trying to decide between the two, here is my advice. If you would like to stay along the lake - stay at Beau-Rivage. If you want to do some shopping and visit museums - stay at the Lausanne Palace (it's only five minutes by Metro from Ouchy...and the spa is excellent.). We were meeting friends at the Lausanne Beer Festival which is right on the lake in Ouchy. It was very convenient being only a five-minute walk from the festival. However, when we went to museums and did some shopping, we found that we kept passing the Lausanne Palace.
Overall, I'd give the Lausanne Palace a slight edge over the Beau-Rivage. But, I would like to stay in the Beau-Rivage again once the spa is renovated. Stay tuned...
From the moment you arrive you know it's going to be a special experience - it was for us. Book yourself in to their Michelin starred restaurant and you'll think you've died and gone to heaven. Worth every penny.
Excellence by the Lake
I stayed here just overnight on a business trip.
As a member of the Leading Hotels of World Club I was upgraded to a junior suite, with the most wonderful views of the lake from two balconies. I am always a little cautious about great grand hotels, like the Beau-Rivage, and prefer the modern contemporary feel of a modern Four Seasons. But this place is great.
The room was traditional but not old. Everything was pristine and in working order, and my high speed internet worked like a dream. The Bathroom was massive and although not ultra modern with trendy limestone, it was very nicely fitted.
The bed was devine and I slept like a baby. Room service was so rapid, it was as if they knew what you were going to order before you called. The staff were all utterly professional and very attentive. The receptionist even recognised me to retrieve my key as I stepped through the door (it was also rather nice to have a key for a change, rather than a card!)
Really an excellent place, and I imagine a fantastic hotel in the Summer, when I hope to return.
The Best Ever!
We were in Lausanne in May for our honeymoon, and this hotel was the best ever! We had a suite for 3 nights and enjoyed every minute! We dined at one of the resturants which was excellent. Would recommend this hotel to anyone going to Lausanne.
Loved this hotel!
This hotel is truely a 5 star hotel in every sense of the word. The grounds are beautiful. The hotel is impecably clean and rooms are very nice. The different sitting rooms around the hotel are also beautiful.
The breakfast is one of a kind. The restaurants are also 1st rate.They treat you like royalty. Also, right on Lake Geneva. Great location. Just 1 block from the metro and across the street from the boat to montreux or Evian,France. We would highly recommend this very classy hotel!
Amazingly beautiful hotel!
Beau Rivage is no doubt a very expensive hotel. But, if you are staying in Lausanne, and can afford it, it's a beautiful hotel to stay at. I was there for a wedding, and it was just amazing to say the least. We were able to get a wedding rate, which eased the burden a bit. Our room was a comfort room (probably the cheapest they had), but it was fantastic, and we even had a glimpse of the lake. The rooms are beautifully furnished, beds are comfortable with down comforters, and the bathrooms are glistening (although I don't get why the shower curtains are only half the size of the shower, so you end up getting the floor wet). Regardless, the rooms and the food are what you'd expect of a 5 star hotel. The bar was great as well, as was the food at restaurants in the hotel. The veranda off the lobby provides a relaxing view of the lake. They have a pool and fitness center, although the fitness center was measly compared to Four Seasons standard. My recommendation is to go for a run on the lakeside--it's truly breathtaking. There is a pathway that literally runs all along Lake Geneva and you can run for miles. My only critcism of the hotel was with the restaurant staff. My expectations are high for a top caliber-level hotel such as this (like the Four Seasons) and the issue was that twice, we came down for breakfast a few minutes before closing time, and both times, they refused to serve us. The food was sitting out buffet-style, and they could have easily accomodatad us in allowing us to take the food, and even sit outside, but they refused. This is something the management needs to correct with their line staff.
Otherwise, it's an amazing hotel to stay at and I would highly recommend it. P.S. if you arrive by train and take a taxi to the hotel, remember it should not cost you more than 15 CH--our cab driver cheated us by not turning on the meter and charged us 30 CH for a 5 minute ride!
TripAdvisor Reviews Beau-Rivage Palace Lausanne
Travel Blogs from Lausanne
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