Hotel Arqueologo Exclusive Selection
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Historical Traveler Reviews Hotel Arqueologo Exclusive Selection Cusco
Pleasant, but customer service needs work
Overall, we enjoyed our multi-day Arqueologo experience; there were more than a few hitches, however. I had made an online reservation (twice) but the receptionist had no record of it when the hotel in Lima called to confirm; they made a new reservation for us, but again it was lost. Luckily, the hotel wasn't full so they accommodated us; luckily, also, I am a pretty relaxed traveler.
Although we thought the hotel was reasonable and quite cute, the staff were clueless when it came to customer service. The rooms were freezing (we had two during our stay), we were told we didn't know how to work the heater. Once we proved it was not functional, we asked for a space heater and were told one would be coming ... day after day. We never got one.
The rooms were a bit sparse but clean and attended to regularly. The bathrooms were nice, especially for Peru. The price, $75 US, was more than reasonable for what we got and the place was well taken care of. There made-to-order breakfast \was quite good, as is the location, easily walking distance to the main square and lots of attractions/ amenities.
But this is Peru, so let's not go expecting the level of service we're used to ... especially something like a reservation!!
Eine tolle Sache
Ich kann gar nicht genug Gutes über dieses Hotel sagen. Das Personal war in allen Dingen sehr hilfsbereit. Die Zimmer waren sauber und ordentlich, es gab aber kein Telefon oder Fernseher auf den Zimmern. In den ersten 3 Nächten hatte ich ein Standardzimmer mit zwei Doppelbetten und einem eigenen Badezimmer. Ich konnte mein Gepäck im Hotel lassen, während ich einen Trip nach Machu Picchu machte. Als ich dann wiederkam, bekam ich einen Upgrade für eine Suite. Das neue Zimmer war sehr schön, mit einem großen Schlafsofa und einem Loft mit Futon. Einzig die Lage fand ich nicht so gut. Das Hotel liegt zwar nur 2 Straßen vom Hauptplatz entfernt, aber dafür am Ende einer sehr steilen Straße. Ich bin immer morgens zu Fuß gelaufen und abends mit dem Taxi wieder zurück (Taxis sind immer recht günstig und einfach zu bekommen). Es gab ein kontinentales Frühstück mit frischem Obst, Brot und Eier nach Wunsch. In der Lobby befindet sich ein schöner Kamin und eine Bar und bei der Ankunft wird man mit einem Kokostee begrüßt, der bei der Akklimatisation helfen soll. Internet ist kostenlos und man kann auch eine Massage bekommen und für nur wenig Geld gibt es auch einen Wäscheservice.
Freundlichkeit, Lage, Sauberkeit und Hilfsbereitschaft waren exzellent
Das Personal war sehr hilfsbereit und sprach Spanisch und Englisch. Wir haben unser Gepäck für 4 Tage im Hotel lassen dürfen, während wir eine Tour unternahmen und wir fanden alles genauso vor, wie wir es verlassen hatten. Kostenloser Internetzugang ist eine schöne Sache. Nur 10 Gehminuten vom Hauptplatz entfernt und man fühlte sich in der Gegend dort recht sicher.
Awesome hotel in Cuzco
My family (myself, husband & 2 girls -ages 1 &3) stayed two nights at Hotel El Arqueologo on our way to Machu Picchu and two nights after our stay in Machu Picchu in January 2004. The hotel is located in a neighborhood up the hill from the plaza and hidden away in a local neighborhood. The hotel was quiet and had a nice courtyard. The staff were helpful and even allowed us to store the majority of our luggage while we took a small pack with us to Machu Picchu. Breakfast was included and was help yourself. The rooms were clean and simple. Downstairs was the bathroom and a small room with a futon that could be used to sit on or sleep on. Upstairs was a loft with two twin beds.
There was lots to do in town which was a short walk down the hill. We took a taxi to Sacsayhuaman and enjoyed exploring. We really enjoyed taking a taxi to Pisac on Sunday morning to experience a local market. We bought some beautiful alpaca blankets that we still use. We were lucky to have caught a traditional wedding procession through the streets.
We preferred taking a taxi to Ollantaytambo to explore the ruins there and spend the night before catching the train to Aguas Calientes and on to Machu Picchu. The train ride is shorter and you can catch an earlier train and get up to see Machu Picchu much sooner in the day than if you left from Cuzco.
Adorable little hotel!
I like places with a lot of atmosphere and I loved this hotel from the moment I walked in the door. There is a fire burning in the fireplace in the lobby at night and there is a laptop available there with free internet access. Its a great spot to sit and have a drink to relax after a long day and warm up from the cold Cusco nights. The front desk person spoke English. The included breakfast was adequate (rolls, eggs, coffee, tea, fresh juice). The restaurant serves dinner but we did not eat there. In the morning its a sunny spot to sit and look over the city.
The lobby, restaurant, courtyards and rooms are quaint and very attractive. I saw they has massage service available but did not make use of it. The front door is locked at night and you have to be buzzed in. We felt safe in Cusco and at this hotel (although on our last night there we were in a different room that was in the back section, there were bars on the window in this room and there were loud boisterous voices and noise outside our window at 3:30 am and it did alarm me a bit.)
Recommendations: Request a room on the top floor. If youre on the ground floor you hear every move of the room on top of you and if they are getting up at 4am for the trip to Macchu Pichu (which most people do from Cusco) you are away at 4am too.
Its missing some comforts of a four star such as no telephone in room, no hairdryers in room, no television, no concierge (we wanted help with a dinner reservation one night but the desk person directed us to a payphone outside somewhere so we just went without a reservation). If you can live without that the Arqueolgo is a good value. We left our bags there overnight while in Macchu Pichu and all was fine.
Excellent for friendliness, location, cleanliness and helpfulness
Staff very helpful. Spoke English and Spanish. We left our bags for 4 days whilst on the trek and everything was safe & well looked after. Free internet access is a nice feature. Only 10 minutes walk from main square and area all feels safe.
I stayed here in Jan. with friends. The hotel is on a quiet street about 10 mins (walking), from the Cathedral. At first sight, it really is a charming place, with a beautiful interior courtyard. The lobby is like a great room with fireplace and bar. The one downside to my ground floor room was that it opened right onto the interior courtyard. This means you hear everyone talking or walking in this area because of the echo. Ask for a room upstairs- the doors are better shielded from the courtyard. My friends had a disturbing experience in their room. Although it had a beautiful view over Cusco, it also had insect visitors. The beams in their room were tied with rawhide strips. They came back one day to find tiny eggs and insects on their beds, apparently from the rawhide, or attracted by the rawhide. They pointed this out to the staff, and were offered another room. Note too that there are no phones in the rooms, only a public one in the courtyard, which means sometimes you have to compete with the noise around you. The bathrooms were nice and large. Overall, the stay was pleasant, but the bugs left a bad impression on my friends.
Ambiance, Service, & Great Location
I stayed here in 1997 when Hotel Arqueologo was still a hostel and loved it back then. Now, the hotel has been expanded and remodeled with a front desk, lobby and courtyard. It's a five minute walk to the Plaza, and a few paces up the hill from the more pricier Hotel Monasterio.
This hotel feels very private and is peaceful during the evening hours so guest can get a good nights sleep.
Each of the rooms are unique and tastefully decorated. The beds are clean and comfortable and the bathroom & shower is spotless. There was hot water through out the day. The lobby has a large cozy fireplace and the bar serves delicious Pisco Sours in the evening. There is free internet access if you want to warm up by the fireplace and sip on Pisco Sours. They had same day laundry service, massage service, and will store your bags for free if you want to take overnight trips to Lake Titicaca or Machu Picchau. The breakfast room has a lovely view of the rooftops over Cusco, and the courtyard and gardens are a great place to sip on mate de coco tea. I highly recommend this hotel for it's value and old world charm.
What a nice treat
I really cant say enough about this hotel. The staff are very helpful with all aspects of your stay. The rooms were clean and well kept, however there are no phones or televisions in the rooms. My first 3 nights were in a standard room with 2 twin size beds and private bath. The hotel held my extra bags while I was away at Machu picchu and upon my return my room was upgraded to a suite. The new room was very nice, with a queen sized canopy bed and a loft with a full size futon.
The only drawback that I found was the location. The hotel is only 2 blocks from the main plaza, however its located at the top of a very steep street. I found it easiest to walk in the morning and then taxi back to the hotel. (taxi´s are always cheap and easy to find)
There is a continental breakfast every morning with fresh fruit, bread and eggs made to order.
The lobby has a very nice fire place and bar, and coco tea is served to you upon arrival to help acclimate.
There is internet service available at no charge and there is massage and very efficient laundry services available and minimal cost.
TripAdvisor Reviews Hotel Arqueologo Exclusive Selection Cusco
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