Hotel Andalucia Princess
How has this hotel rated in the past?
Historical Traveler Reviews Natal Dunnas Hotel
AS WE EXPECTED
WE have just returned from a two week trip to the Andalucia Princess. In the main we found the staff to be very friendly, all though the service at the pool bar was slow in the quite times of the day but speeded up in the happy hour, which is what really matters when on holiday!!!
The food was cooked well,but a some what limited menu,ok for aweeks stay or less. The Hotel its self was clean and spacious, the N340 (A7) seperates the coast from the real Spain, so to fully appreciate this part of Spain a car is a must.
Such a Shame!
Before I come to my main criticism of this hotel, I would say that we did enjoy our holiday. It is a beautiful hotel, clean and spacious with excellent facilities, beautiful pools and reasonable food. However, apart from the maids who cleaned our rooms and a very few others, on the whole the service was dreadful and the staff discourteous to the point of rudeness. In particular the pool bar, where to try to get service was enough to try the patience of a saint. On the few occasions I had need to query something with the reception staff I found them unfriendly, unhelpful and rude. My last experience with one of the management on the reception over the towel ticket left me feeling so awful that I decided I would definitely never return.
Also, if they reduced the exorbitant price of drinks, ice creams etc they would sell a lot more. Such a shame really for such a lovely place to be so badly let down by what must only be very bad management!
Not for everyone, Do your homework !!
My wife and i did a whole lot of homework before travelling and it paid off, in that We travelled knowing what to expect.
Hotel :- very nice although not quite up to the expected Princess standard. The down side is the fact that all accomodation is situated in the grounds in blocks away from the main building. We had some pretty aweful weather the first 3 days and it made the walk from our block to the bars and dining room very unpleasant.
The main building and decor is superb with the standard you would expect from a Princess hotel, the food excellant with an abundence of choice at all meal times, bar prices are no more expensive than you would expect from a 4* hotel, it beats me how people often complain about bar prices when staying in 4* accomodation, in fact if you take advantage of the happy hour, then the prices are very cheap and lets face it, a shot of spirit out there is far bigger than a shot over here.
The wine list in the dining room is very good and sensibly priced with the house wine being of good quality.
The grounds, gardens and pools are maintained to a very high standard and make the surroundings very pleasant, free sunbeds and towels.
Beaches are shingle but clean. With great views down to Gibralter.
Location :- If you like the husstle and bustle of nightlife, then dont go, it was as we expected pretty isolated, that said there is a local bus service which is 10/15 mins walk from the hotel or an on site car hire company, this together with a free bus service once a day to estapona and Pearto Banus, supplied by the hotel, you are not held prisoner.
The local shop, which although has a limited range of goods, does sell the basic requirements, water, bread, booze, biscuits, various tinned goods etc, No tobacco items. it is quite a walk so please be aware if you have disabilities, I managed the walk 3 times, please listen to the advise given as which route to take.
From my point of view a person having dissabilities,
I had no problems getting around and there are plenty of ramps for the wheelchair user and lifts to all floors.
The bedrooms and bathroom, whilst being the size and comfort expected, could do with a little more regular maintenence.
We had gone for rest and relaxation, which we got.
All in all, a lovely hotel and location, but go with your eyes open.
Finally the reps, they were not the best Thomson reps but did their job whilst under a lot of pressure.
Roy Hamer. April 2004
Good News and Bad News
The good news is that, contrary to some 'old' reports on file, we found the staff friendly, efficient and helpful during our one week stay here in May 04. And whilst drinks were on the expensive side, they were not ridiculously so, and in line with most other 4 star hotels we have usde. The bad news? Well location has to be the factor which will affect your stay here. If you like a layed back, hotel based holiday, lazing around the pool and taking advantage of entertainment provided, then you'll be fine. If on the other hand you like an evening stroll along the front, stopping off for a beer or a coffee as the mood takes you, then forget it. Similarly, there is nowhere to explore on foot during the day, and no choice of beach bars or bodegas near hand. Courtsey busses run, but are busy and have to be booked 48 hours in advance. Car hire certainly does improve the options. Food is only just average for a four star. Rooms are again ok, clean and fresh, but not much in the way of a view can be expected from most. Forget any ideas of keeping your milk fresh in the mini-bar, it's a rip-off. I am mistified as to how Thomsons feel this deserves a five star rating, we have stayed in better four stars.
Looked good in the brochure but never to be repeated
I've just spent a week at the Andalucia Princess Hotel returning to London on 24th April. I've never been on a 'package' holiday before and won't be going again.
The brochure looked great, the reviews weren't bad and the cost was very reasonable (GBP 309.00) for seven nights half board as I received a discount of GBP 180 so I shouldn't have expected too much.
I've no complaint about the room which was spotlessly clean and spacious. No TV remote unless you paid a 50 Euro deposit, no safe unless you rented but overall very comfortable.
However, the food was a different story. The dining room is like a massive 'mess hall', the staff were good though and very efficient. The food was just about edible. The choice looked good, salad bar, hot table and section where the chefs cooked to 'order', pasta bar where you could select your sauce but after 3 days of the same we ate out. The quality simply wasn't there, the vegetables were terrible, the quality of the meat was low and we had to tried several different options before finding something edible.
Breakfast is the same EVERY day. Again the quality simply isn't there.
They have activities laid on (I woke up one morning with music blaring in the grounds whilst the aerobics class was taking place). Not the sort of thing I want on holiday.
The pools are nice but the sun loungers are one on top of each other round the pool. It was still quite quiet when we went but I can imagine how busy the pool will be in the summer.
Regarding location we didn't have a problem as we had a car but if you don't have a car you are stuck. If you can get a car its well worth it. The country is absolutely fantastic, there are wonderful things to see and do all along the coast from a leisurely paella in old Estepona Town to sitting watching the world go by in Puerto Banus.
Gibraltar is only 45 minutes away where the cigarettes are GBP 7.00 (yes seven pounds) a carton. Go early in the morning as you can queue for upto 3 hours to get into Gibraltar when its busy.
If you don't have a car I suppose you can take a Thompson trip. We didn't find the rep too well informed and lots of the information she gave us wasn't exactly correct when we checked things out for ourselves.
We did, however, have a wonderful holiday as we only used the hotel as a base. If you want chips, aerobics and cheap evening entertainment it might be the place for you though - each to their own.
Lovely hotel, shame about the location...
Thank god we had a car. I went with my boyfriend and another couple who are in our late 20's and were a little bemused to find ourselves out of it. We did thoroughly enjoy our holiday though, the hotel was lovely although I wouldn't class it as Platinum. The hotel and surroundings itself were beautiful but as nearly everyone has commented, as a Platinum, you do not expect to pay these 'extras' for the safe and remote control! I cannot fault the service from the staff though, they were excellent and very good with their advice. The food excelled our expectations, I was expecting the same food every night for a week.
A very good hotel but some limitations.
This hotel lies between Estepona and Marbella between the main road and the sea. It is quiet but remote from all tourist facilities so you need to be a sun worshipper, rent a car, use the daily hotel shuttle or buy the Thompson excursions. Public transport involves a longish walk to the road and the nearest supermarket is about 1/2 mile away. Many of the facilities at the Andalucia Princess justify its 4* rating - the grounds and public areas are spotlessly clean, the rooms are spaceous and comfortable, the buffet breakfast is excellent, dinner (also a buffet) offers a wide selection of dishes and the staff are helpful and polite. However, there are certain deficiencies which most travellers would expect to have in a 4* hotel. There are no tea and coffee making facilities in the room or facial tissues in the bathroom, nor is there any room service so, if you like your morning "cuppa", take your own. Three other niggles are a 3 Euro per day charge if you want to use the safe, a non-refundable up-front charge for stocking the minibar (and you can't use the fridge for your own items!) and a ?30 deposit for a TV remote controls. We have stayed in many hotels worldwide and never met these problems. We travelled with Thompsons and this is a Platinum range hotel so the service from the 3 reps is excellent - they really could not be more helpful. The special check-in at the hotel for the return flight is also very convenient and our flights with Britannia were excellent - on time with the inflght meals (at a ?10 return cost) well worth the money. Overall, the hotel provided a good base for touring the area but a rental car is really essential.
A Fabulous Relaxing Holiday
We spent a week at the Andalucia Princess at the beginning of March 04 as part of Thomsons Platinum package. Even tho we knew the hotel was pretty much in the middle of nowhere, and being two late twenty year olds, the thought of a relaxing for a week in 4 star accomodation was too tempting. We weren't dissapointed. The hotel itself is fantastic. Very big and decorated lovely. All the staff from the receptionists to the maintenance staff were very friendly. The rooms were very spacious and clean, with a maid service once a day. The food was out of this world with such a large choice each night. 7 pools, huge gardens and a beach at the end of the gardens (altho not the best beach - clean tho!) The night entertainment probably isn't directed at the 20 and 30 somethings, but is still professional and fun to watch. The hotel itself is in a quiet and up and coming area, with not a lot surrounding it. If you want to party, pub it, club it and eat out a lot then you're best finding somewhere else. Young families may also find it a struggle. This hotel is strictly about chilling and doing as little as possible for a week. That said, Marbella is a 12 Euro (?8) taxi ride one way, and Estepona is a 10 Euro (?6) taxi ride the other, so you can get to the busier places if you fancy it. Plus if you like walking then you can trek from the hotel up into the mountains from the hotel, or along the beachs. All in all a highly recommended hotel for a relaxing week away! It's 4 star, and it means it! :)
Excellent Spanish retrite
My stay at the hotel was excellent, so relaxing and adventurous, if you wanted to do anything you could get the public transport or taxis and see the spanish life. The hotel its self is fantastic, very clean great staff, very spacious so not in everyones pocket. Rooms are great again spacious. 7 pools ranging in size from kids pools to an olympic size one at the back. I will definatly come back here in the future with my kids. We booked through Thomson and the service was the best id had 3 reps looked after us, and the hotel checkin service was excellent so we didnt have the ques at the airport. If you like a quiet hotel and surrondings and enjoy exploring this is the place for you, there isnt an awful lot round the hotel, so if your less mobile and prefer staying in the surroundings of the hotel best to go somewhere else.
Fantastic hotel, well recommend a stay here!
Just returned from the Andalucia Princess in San Pedro, it is a very well appointed, upper class hotel. The rooms are spacious and well equipped and the swimming pools and grounds are absolutely immaculate.
The food was very good too, a buffet breakfast and good restaurants for lunch and dinner. I would definitely return and wouldn't hesitate to recommend this hotel.
TripAdvisor Reviews Natal Dunnas Hotel
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