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Historical Traveler Reviews Ambre Hotel Belle Mare
Superb no rats at all
nice clean hotel no rats or anything at all like that beach was clean nice staff and lots to do water sports were good vergitarian food was average but non veg was superb evening entertainment was good . definatly go again
Would recommend Hotel Ambre
Just returned from two weeks at Ambre and had an excellent time. The staff were great -probably amongst the most friendly hotel staff we have experienced in a long time. The beach was beautiful - much better than the beaches at other hotels close by (eg. La Palmar), and the sea was crystal clear. We had a very nice room, which was cleaned very well every day, and we were able to eat in the Italian, a la Carte and beach restaurants most nights, where the service was excellent and there was a good choice of dishes and wines for all inclusive guests. Our favourite time was lunchtime, when we at in the beach restaurant, with a carafe or two of wine, watching the world go by and feeding the birds - some of them were very tame. We did spend the first two days of our holiday thinking we were the only British guests in the hotel - I would say the Italians outnumbered all other nationalities by about 20 to 1, but this wasn't a problem. We did find six other British guests then and, by the end of our stay this number had risen to approximately 25. We didn't see any rats - just a cute little mole like creature one morning, and the occasional chit chat. We travelled with Mercury Direct and felt we received excellent value for money
Caring friendly staff, wicked beach!
We booked our holiday to Ambre hotel before I discovered this site. It was only after we had fully paid that I noticed the comments some other visitors had made regarding the hotel. To be honest I was a bit unsure whether I'd mad the right decision to visit this hotel, and actually I didn't tell my husband about the reports...!
I am pleased to say that all the negative reports we found to be unfounded. The hotel is smashing, the staff extremely accommodating and helpful, the beach suberb.
We stayed at the end of their summer and left at the start of their winter, although to us Brits it was still hot and sunny we wouldn't have known any different! The only give away was that some of the staff were wearing vests under their shirts!
We arrived at the hotel at around 10am after a long flight. I travelled with my husband and two sons (aged 2 and 5)and after the transfer we were ready to just crash out. The hotel could see this so immediately took our luggage from us, and sat us down in the cool open plan lobby where we could see the pool and beach. They then brought us some fresh juice and asked if there is anything we can get the children. This impressed us from the outset as it was clear that they were mindful of out situation.
We were shown to our rooms. We paid for a bog standard family room, and only requested a higher floor. What we got was in effect TWO rooms with an external front door, top floor (which was second floor - no tower blocks here!) TWO bathrooms, TWO balconys, one with a garden view and our room with a sea view. The boys room had twin beds and we had a double that could have slept three people as it was so large!
To be honest although the bathrooms were clean and each had a vanity mirror and bath, but they looked rather shabby and could have done with modernising.
The hotel is located right on the beach, and as some other reports have said it truely is the nicest stretch of beach you are likely to see. The sea is cristal clear (you can see silver fish swimming right up to you, and we also spotted the odd starfish!)and warm. There is a coral reef a little way out which breaks up the sea and stops it from coming in too fast. This means there is hardly any current which makes it great for swimming and for kids.
Also on the beach there is a bar / restaurant which you can visit fresh from the sea as it is so informal and relaxed. You can sit there in your bikini with the sand between your toes whilst eating your lunch!
The restaurant is buffet style which suited us as having young kids they don't always eat a full meal especially when hot and bothered. The quality of food is fine, the choice is good and it is replenished frequently. My boys loved the fact that they could have pancakes for breakfast!
This brings me on the the water. It is perfectly safe to brush you teeth in etc. There are endless amunds of bottled water to drink but it it not necessary to brush you teeth in it!
The best thing about hotel ambre for us was the staff. We have stayed in a lot of hotels around the world, and a lot have been of a higher star rating than this but we would be hard pushed to find nicer more friendly staff than here. We stayed for two weeks and just the second day in all the staff remembered our name and room number (you have to sign being all inclusive) All te staff knew our kids too. Everywhere we went the kids were treated like proper adults (my 5 year old was constantly kissed by one of the female kis reps - which he loved!) My 2 year old used to get taken off by some of the waiters behind the bar and given 'jobs' which again he adored!
Just to give you an example of how well we were treated, my 2 year old fell ill while there, and had a fever. We'd mentioned it in passing to one of the staff (it wasn't serious) and that evening the resident doctor hunted us down saying that he'd heard of the poorly boy and do we want him to take a look. This to us really surprised us as usually if something goes wrong you have a job to get to see anyone who can help, but here they can't do enough!
A couple of other points to bear in mind:
On various websites they advise thatthe plug sockets are UK three pin, others say it is EU two pin. In this particular hotel we found it is EU two pin, however in the bathroom there is one UK three pin!
Also there are very few UK visitors to this hotel. It is aimed mainly at the Italian / German / French market. This didn't bother us, in fact it made a nice change. I think while we were there we found in total five couples / families that were from the UK.
All the staff speak fluent English and French.
I hope this has helped you in choosing a hotel in Mauritius. There is much more to say about this hotel, but I suggest you check out theor website for more info!
Oh last thing - the weather was fab!! No rain for two weeks!
No rats to be seen !
After reading some earlier reviews about Hotel Ambre, we were slightly apprehensive about what we were in store for. However, after spending 7 Nights there, we can recommend Hotel Ambre to anyone planning a trip to Mauritius.
The Service was excellent, from our arrival welcome by the Duty Manager to the Transit Room on our departure day.
We stayed all inclusive, which we thought proved to be money well spent as there was plenty of decent meals and drinks that fell into this category - e.g a Beer from the bar would have been about £2.00 and a bottle of wine from one of the restaurants would have worked out to be at least £15.00.
The Rooms were spacious and really clean, and we had a balcony that looked out on to a stunning Sea View.
Hotel Ambre easily has the best stretch of beach out of the few hotels on the Belle Mare coastline, despite not being as expensive as the competition - the white sand was spotless and the sea clear and warm.
Despite quite a bit of rain (it rained at some point every day!!)and the long journey time (via Dubai), we can say that Hotel Ambre is well worth a visit.
P.S. NO Rats to be seen, however, we did spot a hedgehog as pointed out by one of the very friendly bar staff!!
What more could you ask for?
Having read some of the reviews that are posted about this hotel I was sceptical about staying there, We were married in Mauritius in October and stayed at the Ambre with 21 guests and had the best ever time, we chose the Ambre because we had family and friends from ages 24-60 and none of us could find a bad work about the hotel.
The water sports were first class, the Dive school is one of the best on the Island the food (both Buffet and ALa Carte) were first class.
As for the staff they were extremely helpful and could not do enough for us. The management even through a special cocktail evening for us the day before the wedding which was a nice personal touch as it was hosted by the hotel owner and the manager.
There have been some negative reviews posted and I would strongly urge you not to listen to them, we also stayed at the Beau Rivage (where we got married) and would definitely return to the Ambre with out hesitation.
Our 2nd time to Hotel Ambre
This is the second time that we spent our holidays at Hotel Ambre and as previously we were very impressed by the service and friendliness of the staff. The room was always very tidy when we got back to the hotel and also very clean not at all like some other holiday makers mentioned in their reviews. The food was excellent and there was always a big choice of menus. We also enjoyed the cabarets every evening and I must say the artists were very professional and really put up a fantastic show. I'm actually born mauritian living in Switzerland now and i'm amazed how the mauritians have improved over the last 2 decades and this makes me proud to be mauritian. We've been so much welcomed during this week that we were there that they even put us on the VIP list of Hotel Ambre. We will definitely go back to Hotel Ambre again, most probably next year already and we can strongly recommend this hotel to anyone who is planning a trip to Mauritius. A special thanks to all the staff and management of Hotel Ambre. I'm including a few photos that we made during our stay there and for more pictures, i have a website address: www.josette.ch
I won't come back there
My impressions about this Hotel:
Hotel is ok, nice beach, the diving club is a good one the divers know their job and the sites of "Pass of Belle Mare" (sharks, Octopussies...). The SPA was very relaxing but the price is a little bit expensive (about the same prices in Paris).
The staff was very helpful. Sometimes they were a little bit slow to bring us the bill in the restaurants. But they always took care of us.
Actually there is one HUGE problem with this hotel... It is INFESTED WITH RATS !!!!! (Actually I'm not a zoologist and perhaps they were big mice :-) but anyway it's horrible !!!)
After the first night I found a RAT in my bag !!!!
I have been upgraded to a better bedroom on the 1st floor view on the laggon + little gift (thx to the manager). But 2 days later I found another RAT IN MY BEDROOM during the night !!!!! (yaarggglll I HATE RATS). I had other gifts... OK great thanks to the rats I have enough gifts for all my family... But I would have preferred not finding any rats in my room !!!!!!!
Every nights we could see rats in the garden or in the paths (5 the last night).
If you are a "rat lover" this is the best place for your vacation in other case DON'T GO THERE
Don't go there
We were transferred to the Ambre Hotel in November 2004 by our agent, Travelbag, a week before travelling, due to overbooking so didn't have a lot of choice. The hotel looks good, but the management is appalling. We were on all-inclusive but , as it took an hour each time we wanted a drink there wasn't much point. The service in the bars was very, very slow, and mainly surly. The restaurants were even worse, bad-mannered, slow and unhelpful. On the last day we found bait being put in our room, and were told it was for insects and assured it was not harmful to us. In the evening we found a rat in the room, and asked the duty manager to change our room. He was very unhelpful and said they were full (which they weren't) and that he couldn't do anything. We spent the whole of our last night awake listening to the second rat die with the rat poison (not insect poison). The duty manager was the most unhelpful, rude manager I have ever met. I would advise anyone thinking of going there to think again!
Stayed in this hotel in July 04.
First impressions were good but once you get past the reception area the look went totally down hill. The accomodation on the outside was shabby, rooms were ok but not what we expected from the price paid.
Food was buffet which was repeatative after a few days, the other restaurants were never open. I will say I did see vermin running around the grounds especially in the restaurant area on more than one occasion. All in all I found this hotel to be very disappointing for the money paid.
Poor Management at this hotel - be careful!!
I chose the Ambre Hotel as my wedding/honeymoon location in June 2004.
First impressions of the hotel are great. Lovely reception area and a view of the pool and beach. All the rooms are spread along the beach front area which is very nice. Although they did look like a coat of paint wouldnt go a miss. The rooms are basic but have everything you need. The balcony was very small, too small to sit on and very dirty, the chairs needed to be replaced as they had clearly got wet on many occasions so had mold growing on them so not too impressed with that.
We were half board and the food was very good, although the buffet did get boring after a week. The other restaurants were not open every evening as suggested when we booked so there was not much choice. The beach bar/restaurant was never open during the evening.
There was evening entertainment but it didnt last very long and not too impressive. Drinks at this hotel are very expensive. You are in the middle of nowhere so no outside choices for entertainment.
The spa was very expensive and not a relaxing experience.
Watersports were great although as the hotel is on the reef it depended on the tide, as a result a few days no sports were available!
Our problem was with the management. We booked a package where we paid for the total holiday upfront. But we could have opted to pay for the second week locally.
After the first week we were asked to pay for the second week, we explained we had paid and showed the invoice to prove it, we were assured this would be sorted with our tour operator as there was clearly a break down in communication. We checked with reception every day, and each day had ro explain the situation again as it was not being communicated!
To cut a very long story short the hotel refused to make a call to the UK to sort out the problem, but told us thay were waiting for the operator to get back to them. As a result we were given a very large bill to pay when we checked out. The duty manager told us if we refused to pay the local charges they would be calling the police to make sure we didnt leave the hotel. He told us that this wasnt his problem!! He was the most arrogant man I have ever come accross within a hotel establishment.
The call was eventually made in the early hours of the morning to the UK who confirmed that there were no outstanding monies to pay. As a result our last night of our honeymoon was ruined and until now the hotel has refused to apologize to us.
This probably sounds like this is a one off and couldnt happen to you but the point is the front line staff are rude, they dont care how much you have spent on this dream holiday, all they care about is not making an internationl telephone call to resolve the problem. I have travelled to many countries and never been treated in such an appalling way by hotel management! This was not just a holiday, we got married in this hotel!
All I will say is be careful there are much nicer, caring hotels on the island to stay in!
TripAdvisor Reviews Ambre Hotel Belle Mare
Travel Blogs from Belle Mare
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