BEST WESTERN Ambra Palace Hotel
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Free High-Speed Internet
- Room service
TravelPod Member ReviewsBEST WESTERN Ambra Palace Hotel Rome
Buena relación calidad-precio. El personal muy amable y las habitaciones limpias y espaciosas. El desayuno normalito, pero muy rico. La única nota negativa es la ubicación, ya que la zona en la que se encuentra es un poco fea y puede parecer peligrosa. Aunque eso sí, se encuentra al lado de la estación Termini de trenes. Hay que decir que no tuvimos ningun problema de seguridad por la zona. Lo recomiendo, cubrió perfectamente con nuestras espectativas, ya que fuimos a disfrutar de la ciudad, no del hotel.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews BEST WESTERN Ambra Palace Hotel Rome
SEEDY location and THE WORST EVER hotel experience
I've stayed in hammocks in rain forests and five star hotels on four continents and this is the WORST hotel I've ever stayed in. The week before arriving here, I spent 3 days in Rome in a less posh, but much better hotel in the Spanish Steps area. After returning from a week in Tuscany, six friends and I arrived at the Golden Tulip Ambra by the Termini station.
The hotel itself is a nice building, with great interior and great breakfast. BEWARE, especially women, however, that this is in an extremely SEEDY and downtrodden area of the city. The women I was with felt extremely unsafe even during the DAY, and we used taxi cab service constantly -- adding to our rates which we would have gladly spent staying closer to the Spanish Steps or Pantheon. The men in our group were not comfortable having us walk in the evenings with drug dealers and alleycats milling about. Cab fare was high -- we had to pay the cost for the cab to ARRIVE at the hotel to pick us up in addition to the cost of the cab trip itself.
SERVICE was unbelievably RUDE, curt, and altogether unhelpful. My six friends and I agreed that we will not only never stay here again, we were so unhappy with the service that we never even want to stay in a Golden Tulip brand hotel!
From the moment we walked in, the front desk person was extremely curt and condescending. I speak Italian and even with my efforts, he was still unhelpful. I later telephoned from upstairs for a phone number of a nearby hotel where other friends were staying -- he would not help me and told me I could look it up on the internet myself down in the lobby while raising his voice at me. My cousins were in the lobby and overheard him speaking to me -- they were appalled at his behavior, and observed him turning to his co-worker at the front desk complaining about our request for help. The next day, I overheard another guest being scolded by a staff member about wanting to change rooms. These are only a couple of examples of MANY incidents over the three days between our three rooms as 'unwanted' guests.
Please do not stay here -- it really is not worth the extra comfort of the niceties and amenities of the hotel. If the service had been wonderful, the location might have been bearable, but I would highly recommend any other location in city. We just did not feel safe, ever.
We were especially charmed with the Spanish Steps area and hotels around there.
A nice hotel close to the station Termini at Rome.
The hotel is pretty new well furnished good bathroom and shower.
Hotel Room - not big but very very clean and new. Area - Good for anyone traveling by train not unsafe but not very pleasant either.
Breakfast- Very good Overall - Very good option for your stay
The location is convinent for anyone using train transportion.
In Rome is not very easy to find a new hotel with new facilites so This one is a good bet for your stay.
I agree that the neighborhood is not great but at morning you will have no problems to walk around and take the metro bus or just go by foot to main atractions at night I suggest you take a cab to return to the hotel. But anyway I did not feel unsafe here.
I recomend this hotel for anyone looking for a new clean with good faciltes in Rome. Keep in mind that Rome hotels sometimes are very old, and this option will give you all the comfort you need to have a nice stay in this greta city.
Excellent hotel - poor location
We stayed at this hotel for one night in August 2003. We'd stayed in three 4 * Italian hotels during our trip by that stage - our previous hotel in Rome had a superb location but average facilities. Ambra Palace is the other way round - the service and facilities are fantastic, but the location is very poor. It doesn't seem unsafe, but the people 'loitering' in the street outside the hotel can appear daunting (I wouldn't be happy walking back there as a lone female at night).
That's the negative side. The positive side is that the hotel is reasonably priced and the staff are helpful and friendly. You get a free welcome drink (nice touch) and the breakfast is the best we had in Italy (real fresh fruit, hot buffet, wide selection to choose from). We stayed with a 5 year old who was delighted with the lollipop he was given on arrival, and our room had a beanbag and a kid's rug on the floor for him (as well as colouring books and crayons). Seems like a very child-friendly hotel. I would definitely stay in the Ambra Palace again, but wouldn't recommend it for a first-time visitor to Rome as the location could give a bad impression. If you know your way around (or even if you're prepared to just get out of the hotel and head straight for the metro), it's an excellent choice at a more reasonable price than other 4* hotels.
Won't stay ther again
The carpet in the room was terrible, more like the underlay. Breakfast was great. The neighborhood was poor. I would not stay there again.
Superb hotel, questionable location
Stayed two nights at this hotel in June 2003 for 129 Euros per night.
The hotel, in the Esquilino area, is located only 5 minutes south of the Termini train station. And yes, this is the area that is listed as "areas in Rome to avoid at night" in all of the guidebooks. The hotel is located in a multicultural part of town, with many from India, Pakistan, or Bangladesh? (I'm not sure) and Chinese. Many of these locals like to stand outside and chat, which might seem like loitering to others (and therefore unsettling). There were very few Caucasians around (obviously tourists, staying at the hotel). I should point out that at no point did I feel unsafe. There are no hotels in the nearby vicinity. The metro station (Vittorio Emmanuele) is very conveniently located just behind the hotel, and there is also a metro station at the Termini train station. The Colosseum is a 15 minute walk from the hotel (not recommended - the metro (which is generally useless in Rome) is actually close by to the hotel and costs only 77 cents one way). If you like churches, the Santa Maria Maggiore, with its mosaics from the 5th century, is very close to the hotel. The front desk staff were very friendly and helpful, and provided maps, coupons, directions, tour pamphlets, information on where to find an Internet cafe, etc. The porter got all the bags ready to go instantly and even demonstrated the use of the in-room safe. The room itself was huge (we were upgraded to a deluxe room) -- with a couch, large comfortable bed, pants press, coffee maker, minibar, television, and large armoire/closet. The bathroom contained a jacuzzi tub, toilet, bidet, hair dryer, and double sinks! The breakfast was a full American breakfast with bacon and eggs and a large selection of fruits, fruit salad, cheeses, breads, etc. and the service was superb. There is no true restaurant on premises.
Morning newspaper (many different ones, including two in English) were complimentary. Overall, this hotel was top notch and the service was excellent. The area in which it is located is probably best described as "seedy" but not unsafe. Highly recommended as a true 4* hotel (even by North American standards) that is located slightly out of the central tourist areas.
Not in a good area
It has all the amenities of a four star hotel, as it is functional and modern, but the street it's on seems very unsafe and it is extremely dirty. You will see trash everywhere and, as it lies right behind Termini Station, many beggars roam the area. Make sure to take a taxi wherever you go, especially after six p.m.
Good service, rooms, and food
Everything was excellent. The lower price reflects that the hotel is in a neighborhood of migrant Pakistanis. If you like Indian/Pakistani food and don't mind a little run-down, it is perfect. P.S., The Pakistani returant next door is affordable and the food is excellent.
Reasonable 4 star hotel
I didn't want to stay at an old hotel where I would have to worry about having hot water and not having access to my pc which is typical of European hotels so I looked around and found Ambra Palace which was renovated in 2001.
The hotel was very modern and the staffs were all friendly. The nearest Metro, Vittorio Emanuele is located about 3 min. from the hotel and it is also about 5 min. from the main rail station Termini so it is very convenient. The only thing that bothered me was the surrounding neighborhood. It seems to be in the middle of the Chinese and Bangladesh community so there aren't that many "Italian" restaurants or stores around. I don't think it was dangerous but if you're looking to experience the Italian atmosphere I don't think this is the area. On the other hand, if you're going to be out most of the time there is no problem. The breakfast was great, a lot more selection than most of the 4 star hotel I think.
TripAdvisor Reviews BEST WESTERN Ambra Palace Hotel Rome
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