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Historical Traveler Reviews Hotel Stratford Santa Clara
I do not understand the prior negative reviews of this hotel. I have stayed here twice and have not had any problems. The hotel is easy to find in a terrific location right downtown on the waterfront. The rooms are very attractive with large decorative pillows and comforters on the beds. I didn't receive the complimentary snacks mentioned by the other reviewers, but there was a bottle of water on the desk. Nice carpets and furniture and everything appeared to be well taken care of. Great rates. Pleasant and attractive restaurant and public areas. The air conditioning was easily controlled in my room and kept me very cool even though the high temperatures outside during my stay were near 90 degrees. The only downside to this hotel is that the rooms are not very soundproof, particularly from street noise and the light rail train that goes by outside every few minutes. Otherwise, I felt the room was compararable to the other downtown hotels such as the Hilton, Marriott and Paramount.
The room was spacious and clean. No problems with the bed or bathroom. Air conditioning was totally controllable and room was easily cooled.
There is noise from outside - but remember you are in Downtown and there are numerous busy restaurants and bars in the vicinity. The sliding door/window did shut out much of the noise too.
I ate breakfast each morning in the restaurant downstairs and found the staff to be friendly and helpful. The selection of food items was pretty good too.
The hotel looks a bit drab from the outside and is in desperate need of painting. Also the walls of the rooms are a bit thin - I was asked to turn down the volume on my television when it was not what you would call loud at all.
Overall, it's good value (with one of the deals on offer) and a great location if you intend on spending much time Downtown.
Not too bad!
My husband and I stayed here over Easter - the people who work here are friendly and helpful. The problems were manageable because the weather was good - i.e., there was no obvious air thing that you usually find near the window and there were no screens on the windows, but we had them open because the weather was great and there are also no bugs! Around 2 am we were awakened by a terrible screechy noise - I called the front desk and said "Listen to this!!" The guy said "What is THAT???" I said - basically, that's why I am calling. Turns out, there WAS an air thing, barely reachable, up on the wall, and if I turned the knob, the noise stopped. We had a room overlooking the dumpsters, which was too bad because the river is so close and really beautiful - just some bad luck there. Otherwise things were fine!
Good value for the money
I don't understand some of the fiercely negative reviews here. If you the standard 99 dollar rate, I think you've got a great value. No its not luxury, but the housekeeping is impeccable, the rooms are bright with pleasant decor, the common areas are attractive. The service is very accomodating. The location is great. Then there are the extra perks. A fine breakfast buffet in a very pleasant setting, complimentary snacks and bottled water and free high speed internet access.
The downsides. Yeah, its not a sexy looking building. There are a few nicks in the furniture, and the carpet is starting to show wear in a few places. If you choose a courtyard room, you overlook a parking structure. The other rooms have decent views, but you will hear some noise. But, hey, guess what, you're downtown in a city. There are cars driving down the street, people out enjoying the number of restaurants and bars in the area. Its not fair to compare this place with the Westin. Its 50-100 more expensive at the Westin!
Just don't come here for a honeymoon. But if you are a tourist looking to enjoy Portland, you are getting a fine deal.
The good-- complimentary snacks (chips and candy) and bottled water, replenished daily according to a little sign on the desk. The location was very good for us also-- close to friends and on the MAX line. The desk guy was very helpful when we asked about area eateries.
The bad-- I hope you have time. I hated this hotel! And I love hotels!
First thing, our room was wrong. We had requested a smoking King. I had double checked for it at the end of the call when I made my reservation, because I'd had trouble with it before. I was told I had a smoking King. But the boy at the desk says no, we don't have a smoking king room. I had a choice between two doubles with a balcony or two doubles with a river view. I chose the balcony. WRONG! We discovered that the lock was broken on the balcony door and any hoodlum with enough determination could burgle us gleefully while we slept. The room was dingy looking and not as clean as I had hoped. The bed and bedding badly needed replacement. Here's a secret: I will accept an amazingly substandard room if it has a really good bed. I might even ignore bugs if the bed is super cozy. People come to hotels to sleep. Don't skimp on the bed! Seriously, the bedspreads were the kind you find at 30 dollar a night truckstop motels. Same pattern and everything. That night my husband and I listened to constant traffic and crazy yelling people while we tried to sleep. We wanted the window open because of the heat in the room and the musty smell, but it was just too loud outside. Closing the window made it quiet enough that we could hear every single other person in the hotel walking around outside our room.
Luckily, I brought earplugs. The next day when our complimentary snacks weren't replenished, we called the front desk and requested them.
Neither of us wanted to run for food, and there wasn't much on the room service menu for vegetarians. The kid at the desk said you only get one snack per visit. By then I hated this rip off hotel and it became my personal mission to attain my free snacks that were my RIGHT, come what may. I read the sign saying the snacks were replenished DAILY to Carl, and explained that we were staying three days. He sent up some candy and some water. Not our full snacks, but good enough.
I have had very good luck with Sheraton Four Points and the Starwood line in general, but I will never ever stay at this hotel again and can't even recommend it for the price. Stay at the other 4 Points in town. This one is not even worth the location.
Enjoyed our stay at the Four Points
We actually lucked out and had no problems finding the hotel, although Mapquest hadn't given us the correct information so we relied on a city map.We got an excellent deal that included a fine breakfast and really enjoyed the location. It was within easy walking distance of the places we wanted to see. We had a river view room which might have been noisy had we opened the windows. But we were glad to be able to look out over the Williamette.Staff was friendly and polite and the room was clean and attractive. We would definitely stay there again.
Good if you get 'The Big Deal'
First off, I can't say that anyone else has lied to you: The hotel IS very difficult to find initially, the walls ARE thin enough that you can hear most of the activity in the hall, and the heat/AC CANNOT be controlled adequately from your room. There... that being said, we stayed here in April 2003. The room was too warm, which the staff said couldn't be corrected, so we cracked open the sliding glass door to our balcony and enjoyed the lovely April breeze. Call for directions from the staff. Once you get there the first time, its not hard finding it again later. In regards to the noise, ask for a room at the end of the hall so you won't hear footsteps all night. You're probably wondering how I could recommend this hotel. Well, you need to book your room through the Portland Visitors Bureau and ask for "THE BIG DEAL". For $69 per night, we got a double room, two breakfast buffets at the hotel's beautiful restaurant, and free parking at a hotel with an EXCELLENT location! Without the special deal, all this would have cost $130 and up. For this kind of deal, I can live with some of the aforementioned annoyances (as long as there is a cool breeze outside to make up for lack of AC).
First the good parts. The location is good and the rooms looked nice.
Now for the bad. The directions on the Web site are wrong, so we spent about 90 minutes stuck in rush hour traffic after missing our mislabeled exit. Then the tub in the room was dirty and the air conditioning didn't work well enough to allow us to spend the night.
The staff was nice and understood the dilemma, but I would not recommend staying here until they get it fixed or until the weather cools down.
A little disappointed
My husband and I just stayed here this past week-August 10th through the 15th. From the outside it looks like an older hotel, but didn't realize that the inside would be like that too. It was just remodeled two years ago, but I wonder who thier decorator was. Our room never got below 80. I complained at the desk, and they said a maintance person would check out the problem. Well it was never checked, and then we were told that it probably wouldn't get cooler in the room and we couldn't adjust the tempature. They told us the air was on a central system that controlled the whole hotel. Then they offfered us another room, but with no promise that it would be any cooler. They told us that when the sun went down the room would be cooler. It never was. I finally was offered a fan, which was only a little table top fan that did not circulate the air in the room. It did help at night though, when I had it blowing on top of me. They said because Portland isn't use to getting this type of weather,(warm and humid), the air conditoner can not keep up with it. I feel no matter what kind of weather you get, you should have an updated aircondtioning system. It was cooler in the lobby then it ever was in our room. The desk personal were very helpful in giving us directions, suggestions on where to eat, and how to use the Max.
The location is great, as it is right across from the waterfront, and walking distance from downtown and surrounding areas.
I would only suggest this hotel to someone, if they can stand a warm room, and don't mind elevators that acted like they don't want to work at times.
K & R
From the moment we drove up to the hotel we were disappointed. This hotel is comparable to a Motel 6-type hotel. There was almost no lobby, only one elevator worked (and the other barely worked), the wallpaper in the hallways was torn, the restaurant and bar were empty every time we passed them, and the rooms were just not good. The rooms were very small and very worn/damaged. There were stains on the chair and the carpet was on its last leg (and tattered by the door). We had a "view" of the "courtyard," which we were told was a garden -- it was an ugly concrete wall and the parking lot -- not even one plant. We were unable to move our room, because the hotel was totally booked. We were also told that our "courtyard" room would be very quiet -- which it was not.
We heard the train (which runs right next to the hotel), traffic, music and crazy people yelling all night long. We were booked at this hotel for two nights, but only stayed for one (and only stayed because all the other hotels were full). We switched to the Westin (also a Starwood property), which was a total improvement (night and day difference) -- that hotel was simply great. In general, Portland's hotels are fairly inexpensive, so I would recommend staying at a 4-star hotel such as the Westin, Heathman, Fifth Avenue Suites, Hilton, Governor's Hotel, etc.
for a little more than staying at the Four Points -- contrary to what many people believe, the hotel makes a difference.
TripAdvisor Reviews Hotel Stratford Santa Clara
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