Hotel Riu Tikida Garden
How has this hotel rated in the past?
Historical Traveler Reviews Hotel Riu Tikida Garden Marrakech
Wonderful food and attentive staff
Our family stayed here for 10 days in August 06.
We found the hotel staff very friendly and helpful. The accomodation was clean and comfortable.
The pool never got too crowded although occasionally there was a shortage of sunbeds.
There was a good selection of food(we were half board)& we looked forward to the suppers.
A few things could have been improved upon-
there were only 4 return trips into Marrakesh each day on the minibus.
there was no evening entertainment to speak of, despite advertising a' cabaret'.
the only bar snacks available were either a full 3 course meal or chips &something (we would have liked to had a choice of sandwiches, pannini etc.)
We would definitly book into this hotel again.
It's Ok - but annoying
We stayed at the Tikida Gardens in June 2006, 7 nts. We are both in our mid-30s.
Taxi to/from the airport should cost you 100DH (£7 / $10). You might pay more on arrival but 100 is about the right price. We paid 150 first time.
Hotel is non central so you cant walk into town, you have to get taxis.
Taxi into the main square from the hotel takes 10 mins and costs 50DH (about £3.50 or $5). the most we paid from the centre back to the hotel was 70DH and the least was 30DH!
Hotel guests were 90% French when we were there. not a prob for us - saved us ear-wigging all the time!
Hotel Good Points:
* Pool is very big, clean and there were plenty of sun-loungers.
* Gardens and grounds are lovely. Not very environmentally friendly, all that watering, but its very nice!
* Air con in the rooms is fantastic. you need it too.
* rooms are always lovely and clean. friendly chamber staff
Hotel Bad Points:
* Food & drink is a rip off. The pool diner menu is limited and expensive. Water costs 20 times as much as in a supermarket.
* They have a lovely gym but they charge, get this, 100DH (£7 or $10) PER PERSON PER VISIT. so if you fancy doing a little excercise in the air-con gym its going to cost you alot. what a rip off! as a result - noone uses it.
* Service is AMATEUR. I hate to say it, as they are probably not paid well but the waiters are, in general, very poor. slightly off-ish and not familiar with general waiting skills (taking partners plate away before Ive finished, giving me the bill whilst we are still eating, not listening to orders etc..) Ok, not the end of the world but still. I have loads of boring examples I could tell you - but trust me, we just ended up laughing!
* Free courtesy bus isnt good enough. its runs 4 times a day into the centre: 9:00, 10:30, 15:30 and 16:00. Ok you say but no-one wants to go into the centre in the mid afternoon, you want it in the early evening so you can go to the main square about 7-ish, walk around and have dinner. the hotel makes out its a service but in fact the times are poor to make you stay in for dinner as you cant be bothered to get a taxi. the 10:30 bus takes 14 people max and its always busy so you have to wait for it to return and do a 2nd run. Whatsmore, the bus drops you in the centre of Guillez which is the new town. this is weird as most people want to be dropped off in the old town. its a good 15 mins walk in the heat to the old town from where they drop you off. great. Guillez is really nice by the way, better for dinner than in the old town we found.
* No entry to Pacha Nightclub! Dont believe the internet. there is no free entry to Pacha Nightclub (if you wanted it!). Pacha moved out years ago and is at the opposite end of Marrakech to the hotel - a good £10 / $15 cab ride
* They could do with some more CDs for the pool music - they only had 2 I think and one of them had several Christmas songs on it - great for 100F in June!
So, if you are thinking of going or have booked, dont worry - the essentials are all fine. rooms are nice, grounds are nice etc... But as you can see we experienced some annoyances and be prepared for lots of taxi rides.
Wundervolles Hotel, schlechter Service
Ich buchte einen Twin Center Urlaub (organisiert von Thomson Holidays in Großbritannien) zusammen mit einem Freund. Von Anfang an ausgezeichnete Organisation. Wir verbrachten vier Tage im Hotel Agadir Beach Club, ein ausgezeichnetes Hotel, wunderbarer Service und sehr große und saubere Zimmer. Alle Restaurants servierten exzellentes Essen. Dann wurden wir nach Marrakesch gefahren, Die Reise mit dem Bus dauert 3 1/2 Tage aber die Landschaft ist spektakulär mit Blick auf das schneebedeckte Atlasgebirge auf der einen Seite und Palmen auf der anderen Seite. Bei der Ankunft im Hotel wurden wir vom Personal an der Rezeption eher gleichgültig begrüßt. Das Zimmer war fantastisch, sehr sauber, geräumig und man hatte einen wunderbaren Blick auf die wunderschönen Gärten. Der Service im Hauptrestaurant war im allgemeinen extrem schlecht, die Kellner unterhielten sich miteinander und kümmerten sich nicht um die Gäste, als wir dann aber deren Aufmerksamkeit hatten waren sie sehr freundlich. Das war solch ein Unterschied zum Speisesaal des Hotels Agadir Beach Club wo alles super organisiert ware. Das Personal an der Rezeption des Tikida Gardenswar unfreundlich und nicht hilfsbereit. Mit dem kleinen Minibus kam man kostenlos ins Zentrum von Marrakesch ...
Waren von diesem Hotel verzaubert
Sind gerade von einem einwöchigen Aufenthalt im Tikida Gardens zurück gekehrt und hatten eine tolle Zeit. Alles war ansprechend und sauber, vom wunderschönen Foyer, den reizenden Gärten bis hin zu den angenehmen Zimmern. Es war reizend, dem englisch sprechenden Volke zu entkommen. Die französische Atmosphäre spiegelt sich in der Küche wieder. Das Personal war freundlich und hilfsbereit. Das Internet funktionierte zwar nicht immer, aber alle anderen Anlagen waren sauber und funktionierten. Der Shuttle Bus und die Taxen waren günstig und so kamen wir leicht in die Stadt.
Top quality with minor annoyances
I stayed at Tikida for a week in May and was impressed with the quality of the peaceful, air-conditioned room and its view, the friendly staff, the massive clean pool and lush, well-maintained gardens. The Hotel is a short cab ride from town, but this came as a welcome relief from the madness of central Marrakesh! Taxis into town are cheap, and usually the driver will happily guide you around the sights saving you hours of frustrating wandering in the town's complicated streets. The drains in the bathroom are a bit smelly, but have a good water pressure and are kept very clean. The food is plentiful and well prepared, but lacks variety. The entertainment in the bar is quite kitschand resereved, but head into town for excitement. Overall we had a great time and Tikida is a peaceful, clean oasis, but head elsewhere for the nightlife.
Enchanted by this hotel
We have just returned from a week at the Tikida Gardens and we had a fabuous time. From the beautiful foyer, the lovely gardens and the pleasant bedroom all surroundings were attractive and clean. It was lovely to be away from English speakers and the French atmosphere was reflected in the cuisine.
The staff were friendly and helpful. Although internet did not work for the whole week, all other facilities were clean and operational. The shuttle bus and taxi services were cheap enabling easy access to the town.
i(34) stayed at this hotel with my sister in law(29) for a winter sun break,i was truely humbled by how hard all the staff worked (on very very poor pay)to make sure we had a fab time (both of us very well travelled 55 countries between us,so not easily impressed!).The gift shop staff charged my mobile phone nightly,the sport mannager bought me a cocktail for trying archery & hitting the board!& the waiting staff offered to take us into town for a drink with their mates!im a vegetarian ,food was great for both of us,so much so people we met on day trips ate at our hotel instead of their own as the food was so much better!ive stayed in 5* hotels that wer'nt as clean or friendly or well situated as this hotel,we went over valentines day the hotel was FULL of roses even petals floating in the fountains,beautiful place!
A disappointing "package"
This is a pleasantly designed hotel with decent buildings and a lovely garden. It's in the Palmeraie which is a 15-20 minute cab ride from anything you'd want to see, and the only taxis which wait near the hotel are the overpriced "grand taxis".
Most importantly, the hotel has sold-out completely to the (mainly French) package tour industry and now any individual request or service requirement is met with a shrug. Internet access? - maybe tomorrow. You want fruit for breakfast - we don't have any. Room service - forget it. Clean towels ... not particularly ...
It's also a place of endless rules - where and when you may use towels, pools and shoes. The limited-hours access to the heated pool, vital in winter when it's barely 16 degrees outside, is "undress in the garden and queue at the side entrance". Dreadful.
In the cheerless self-service dining room with its poorly predictable buffets (at an almost-offensive 22 Euros a meal if you don't buy it within your pre-booked travel package), there's virtually nothing to eat once the locusts descend a minute after opening. Bad enough but this is the ONLY restaurant on the complex, apart from an indifferent and overpriced "Moroccan Pavilion". Food service by the pool is sporadic, unless there's a conference, in which case the lunch buffet is hauled outside.
Extra charges apply to almost everything from a towel at the poolside to a safety-deposit box in your room. Staff are predatory and always on the lookout for a tip.
Lazy management, indifferent staff, overpriced extras. It's such a wasted opportunity.
Wonderful hotel, bad service
Together with a friend I took a twin centre holiday organised by Thomson Holidays from the UK.Excellent organisation from the start.We spent 4 nights at the Hotel Agadir Beach club, an excellent hotel, wonderful service and big spacious and extremely clean room.All restaurants serving excellent food..We then transferred to Marrakech which is a 3 and a half hour journey by coach but the scenery during the ride was spectacular with the snow capped Atlas Mountains on one side and Palm trees on the other.:On arrival at the hotel we were greeted rather indifferently by the reception staff .The room was fantastic, very clean, spacious and a beautiful view overlooking the wonderful gardens. Service in the main restaurent in general extremely poor with the waiters spending more time talking to each other than attending to the diners , although when we did manage to catch their attention they were extremely friendly.This was such a change coming from hotel Agadir Beach club where the dining room was superbly controlled .Reception staff were rude and unhelpful in Tikida Gardens. Small minibus provides a free shuttle servie to Marrakesh centre...
Marrakech in December
We had a great week at the Tikida Garden. While the hotel was fairly empty, being December, the service could not be faulted, the rooms were excellent and the gardens were beautifully maintained. The cold restaurant food, starters and sweets, was delicious, as were the breakfasts, but the hot buffet food was not particulary exciting. There is a large indoor pool kept at 28 degrees C which was a pleasure to swim in, and we had 8 days of wall to wall sunshine. For those so inclined, there is "music" in the bar, and a night club, neither of which we could hear in our room. Thoroughly reommend this hotel, which is to a true four star standard.
TripAdvisor Reviews Hotel Riu Tikida Garden Marrakech
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