Recht gut

Es ist das sauberste Hotel, in dem ich je gewesen bin. Wir bekamen bei der Ankunft ein recht kleines Zimmer ohne Badezimmer, es war aber in Ordnung. Der Fernseher war kaputt und mein Partner beschwerte sich. Erst nach der vierten Beschwerde tat sich etwas, am Empfang besorgte man uns ein anderes Zimmer. Zum Glück bekamen wir ein schönere, größeres Zimmer mit Badezimmer und so waren wir sehr zufrieden. Wir haben im Hotel nicht gegessen. Sehr zentral gelegen, das war sehr praktisch, um München zu Fuß zu erkunden. Die meisten Empfangsangestellten sind recht freundlich und sprechen gutes Englisch. Rundherum ein gutes Preis/Leistungsverhältnis.

Central, functional - boring

Good location (2 min. from Marienplatz, Viktualianmarkt). Rooms fine but don't expect anymore ambiance than you would from any highway motel in the US. Rooms facing street can be noisy when window is open. Ask for a room ending in "17", they face the side and are larger than others.

Extremely happy with this hotel

We just spent 3 nights at this hotel and after staying at small hotels in other towns in Bavaria and Salzburg, we were very happy to be in a good hotel room with all the modern conveniences. I'll get my atmosphere out in the city. I don't need it in my room. The bathroom is huge and very well appointed. The room has a fridge which is handy. The location is perfect. All the people at the front desk were very helpful with answering our questions and giving us directions.

Bland but clean & good value

Rick Steeves was right - there's nothing really special about the hotel, but it's very clean and in a perfect location steps away from the Marienplatz so it's a sure bet. Don't try to use internet there, though it's 5 euros for 15 miuntes! And breakfast is an extra 13 euros - I didn't even try since the market is right down the street and plenty of cafes around would be better.

Going out of their way

I recently spent a night here. The property is centrally located near great shopping and the sites of downtown Munich. The room was comfortable and the breakfast delicious, especially the fresh orange juice. But, what really inspired me to write a review is the staff and management of the hotel.

You see, I booked a room at this hotel through Expedia. I incorrectly entered my arrival date (a day later). When we arrived that the hotel, they explained this to me and then went out of their way to not only provide us a room, but to provide it to use in the morning. Very nice.

Also, the front desk staff and the manager contacted Expedia directly to try to resolve the payment issue. While they were not able to convince Expedia to forward them the payment for the alternate night, resulting in me paying for the room twice despite the hotel's policy of allowing same day cancellation, they at least took the initial step of trying to resolve this for me. And for that, they should be commended for showing excellent customer service, which is good to know should you find yourself in need of something out of the ordinary.

Satisfactory

We spent two nights at this hotel, and our stay was OK. We had room 105, and it was roomy and very clean. The room faced the street, and even though there was some traffic noise, it wasn't so bad that it bothered us. The bathroom was large and clean. Great water pressure on the shower, and working hairdryer. The hotel is a 5 minute walk from Marienplatz, which was great. We had breakfast once and it was good. Lots of variety in meats, cereals, breads and fresh fruit. Good coffee and great, friendly service.

The staff advised us to park at the City Park garage, which is a 2 minute walk from the hotel. They failed to tell us that the garage is closed on Sundays and holidays. We were leaving on a holiday. Good thing we saw the sign at the garage. The attendant was very nice and told us of a parking garage, by the opera, that is always open.

If you're looking for luxury, this isn't for you. But if you're looking for a good sized, clean room close to the Marienplatz, then this would be a good choice.

Great Location in Munich

This is 2 blocks away from the Marienplatz- and you can cut through a little shopping mall! We loved its central location and wonderful air-conditioning. Breakfast was not included but for 13e I felt it was over priced. We had 2 double rooms next to each other on the 6th floor. The only down side was the smoking. Being from NY, I am not use to having people smoke in the lobby of a hotel. Also, the non-smoking rooms were the 5th and 6th floors- which made no sense as smoke definitely rises. Someone had definitely smoked in our room. The front desk was very pleasant and depending who was on duty you could get some nice suggestions. Some of the younger girls didn't know much about Munich. It was a typical business hotel but hands down a favorite with us. The location was fantastic- the bathrooms and rooms were spacious and clean and for 95E a night- it couldn't be beat. The beds were extremely comfortable and it was so quiet at night. The a/c was very necessary as it was an unusually hot spell in Munich. The coffee at the reception was great and the apples for guests were a nice touch. We would highly recommend this place and would stay here again.

Great, Rick Steves notwithstanding

A modern hotel a 3 minute walk from Marienplatz. All the comforts that Americans expect, like AC (it was 91 when we were there), and most importantly, a real American breakfast buffet. What a great way to start the day! It was worth every bit of the 13E we spent. Scrambled eggs, bacon, toast, orange juice squeezed in the machine.... I could go on and on. If you like a hard roll for breakfast you can stay elsewhere for less. Staff was very helpful. They had a taxi at the front door before we could get our luggage downstairs. Unless you insist on Rick Steves cramped accomodations I would not stay elsewhere. Best value of all our hotels in the big cities in Europe. When we return to Munich I would stay nowhere else.

Fantastic location; cozy hotel

May 28-31, 2006, two friends and I stayed at the Mercure Munchen Altstadt Hotel in Munich. The location is fantastic: one short and one long block from the Marienplatz and 10-15 minute walk to Hertie's Department Store and train station where tour buses originate. We had a single room (standard two-bed room) and a double (small suite with sofabed, table and 2 chairs in the second room). Our rooms were immaculate, cozy sixth floor rooms (elevator) with dormer windows, and new, modern bathrooms with stall showers. The beds had quality linens with duvets but rather flat pillows. Each room had a safe, refrigerator/minibar, desk and TV. The desk staff is friendly and helpful. At the desk they will make a fresh-brewed coffee for 2 euro. They also have a small selection of alcohol to make drinks and keep a bowl filled with apples for the guests. Breakfast buffet is 13 euro per person; we did not have it. A pub is adjacent to the hotel and there are many restaurants around it. The neighborhood is businesses and shops. No smoking rooms are available. The single was 284 euro for 3 nights; the double was 318. I highly recommend this hotel.

An understated gem of a hotel

Tucked away in an obscure side-street a few blocks from Marienplatz, the Mercure Altstadt is well worth seeking out. The anonomous exterior belies a modern, well-furnished and equipped interior. The rooms are of average size, but tastfully decorated and impecably clean. Breakfast is superb, though possibly a ittle expensive at 13 euros. The location is extremely convenient for the city centre - although the hotel website mentions "10 minutes from the centre by public transport", it is in fact less than 10 minutes on foot from Marienplatz. Another interesting place just a few metres away is the Hundkugel restaurant - one of the oldest in the city. Finally, a word of praise for the extremely friendly, muti-lingual, efficient (and, dare I say, it attractive) girls on the front desk.