Hotel Marrakech Le Semiramis
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Historical Traveler Reviews Hotel Marrakech Le Semiramis
Quel gachis ! Cet hotel jouit d'une merveilleuse piscine dans un joli parc et la nouvelle décoration des chambres est plutôt réussie.. mais :
- la jouissance de la piscine est gâchée par une "animation club" détestable,
- le plagiste n'existe plus il faut même déposer une caution pour avoir une serviette,
- le service des petits déjeuners en chambre est devenu trés approximatif,
- le restaurant marocain a disparu....
- l'utilisation du coffre fort de la chambre est payante,
- le peignoir n'est fourni que s'il est réclamé avec insistance...
Bref tout ceci n'a plus grand chose à voir avec un 5 étoiles.
Après trois séjours, je n'envisage pas d'y retourner.
Par contre, bravo pour le spa mais enfin il y a, à prix identique, tellement mieux à Marrakech.
A éviter donc.
Une bonne adresse
Après avoir lu les commentaires de janvier 2006 sur cet hôtel quelques jours avant notre départ nous étions très inquiets de ce que nous allions trouver.
Cet hôtel est un bon hôtel et je n'hésiterais pas à le recommander. Il était très propre, le personnel était très efficace et la piscine agréable. Un très bon rapport qualité/prix.
Don't go here
We booked a double room for three nights of relaxation after spending three nights in the medina. Our disappointment started when we arrived and were told that our room was in the hotel over the road. We checked into the other hotel and asked why we were being dumped in their hotel. The response was that the Kenzi had overbooked and that a French tour group took precedence over ourselves. Obviously unhappy about this, we questioned the Kenzi over why we were moved to be told that there were 'technical difficulties' which they could not explain to us. At no stage was an apology or proper explanation offered and their service was non existent. While the hotel looked okay, it is by no means a five star, and probably belongs on the Costa Brava.
Un service horrible - Au mieux un hôtel 2 étoiles
Mon entreprise organisait un séminaire à cet hôtel, où j'étais déjà venu en tant que touriste 6 ans plus tôt. J'ai été très surpris de voir comme le service et la nourriture s'étaient détériorés. Le personnel à la réception était toujours très désagréable le buffet était simple et on nous proposait toujours la même chose, le wi-fi à l'accueil ne marchait qu'épisodiquement et les salles de bains n'étaient pas propres. La veille de notre départ prévu, on nous a annoncé que l'hôtel avait était surbooké et qu'on devait donc soit partir soit partager une chambre !!! Ils nous ont dit qu'ils préféraient donner les chambres à des touristes plutôt qu'à des gens comme nous qui étaient là pour une conférence ! Surtout si vous le pouvez évitez cet hôtel et choisissez-en plutôt un autre, le Royal Mirage (ex Sheraton) par exemple.
Habiendo leído las críticas de enero del 2006 unos días antes de haber viajado a Marrakech, nos sentimos muy preocupados sobre lo que podríamos encontrar. Éste es un buen hotel para hospedarse, y no tendría dudas al recomendarlo. El hotel estuvo muy limpio, el personal muy servicial, y la piscina encantadora. Una muy buena relación calidad-precio.
Servicio pésimo, un hotel de 2 estrellas como mucho
Mi compañía tenía un taller en este hotel donde me había hospedado como un turista hace 6 años. Estaba bastante sorprendido al ver lo mal que se había vuelto el servicio y la comida. El personal de la recepción fue extremadamente grosero en todo momento, el bufé fue simple y repetitivo, el WiFi en el vestíbulo se encendía y se apagaba, y los baños estaban descuidados. El día anterior al que teníamos planeado irnos, la administración del hotel nos informó que habían hecho un exceso de reservas, y ¡pidió que nos fuéramos del hotel o que compartiéramos habitaciones! ¡Nos dijeron que preferían dar las habitaciones a turistas que a gente como nosotros! Mantente lejos de este hotel si puedes, y ve a otros como el Royal Mirage (antes Sheraton).
We have just returned from a one week stay in the Kenzi Semiramis Hotel and are actually pleased to be back home.
Our aim was to find some rest, have a nice place to play for our two children (age 1 and 3) and do a little sight-seeing as well. We succeeded in all three aims. The hotel has a nice swimming pool area, with shade and sunshine as you desire. For children a part of the pool is separated, and it is situated in such a way that it is in the shade in the afternoon, which we found an advantage since the sun can be quite strong. An enthusiastic staff tries to mobilise the (overweight) guests to undertake some action. For children (ages above 3) I believe some activities were organised as well (mainly in French though).
The hotel is situated on a rather quiet location, so we woke up every morning with a birds choir, in stead of traffic noise, which you will encounter in the centre of town. Mini cabs are readily available and take you in about 10 minutes to the principal sights, for about EUR 3.
The rooms are reasonable. Everything seems to be a bit worn and not build according to high standards. The minibar was probably 30 years old and not really inviting. Our desk and table had glass on top which did not fit and therefore was already broken. The toilet started leaking after 1 day and was only fixed on day 4. The bath room was small and simple, but reasonably clean. The light switches and everything else seems to be equipped for midgets, or people who stopped growing at the age of 3. Even our youngest could operate all switches, which we did not particularly like. With 1.90 m. ( 6 ft 2) I did not enjoy the low sink in the bathroom and the switches near to my knees.
The most important reason for us to be happy to be back home is the food though. Judging from the amounts most people ate, it must have been ok, we did not really like the taste though. Breakfast was fine, lunch nearly the same every day and also very similar to dinner. Most of these meals consisted of a choice of cold salads and only two or three hot dishes (something with meat, cauliflower and/or carrots, and some pasta with tomato and loads of oil/fat).
To conclude, the majority of the staff is very friendly (especially towards children), the rooms are moderate, the pool is great and the food was not our taste (and little else was available in the vicinity).
Dismal service - 2 star hotel at the most
My company had a workshop in this hotel, where I had stayed as a tourist 6 years earlier. I was quite surprised to see how the service and the food had gotten so bad. The staff at the reception desk were extremely rude at all times, the buffet was simple and repetitive, the WiFi in the lobby worked on and off and bathrooms were unkept. On the day before we were scheduled to leave, the hotel administration informed us that they had overbooked and asked us to leave the hotel or share rooms!!! They said that they preferred to give the rooms to tourists than to conference people like us! Stay away from this hotel, if you can, and go to others like the Royal Mirage (ex Sheraton).
Having read the January 06 comments a few days before travelling to Marrakech we were very concerned about what we might find. This hotel is fine to stay at and I would not hesitate in recommending it.
The hotel was very clean, the staff were helpful and the pool was lovely.Very good value for money.
Don't Stay Here
DON't STAY HERE.ITS about 1/2 star. The hotel is said to have been recently refurbished!!! oh dear.
I am writing a letter to our tour operator loosely speaking this place is a lie. it doesnt have many of the facilities it says it has.
Firstly, the hotel did not have a number of facilities as advertised and confirmed by our tour operator.
There is no indoor swimming pool at this hotel.
The outdoor pool is not heated in the winter.
There is no Massage Room.
There is no Billiards Room.
There are no Business services for use.
The staff are not multilingual - and in fact on several occasions hung up the phone due to not understanding English. Although we later received an apology I believe this says something about the level of service Kenzi are wishing to provide.
There is no dry cleaning service.
There is no health club/gym/sauna/spa.
There were no complimentary papers, internet or computer rental available.
There were no beauty services.
There was no hair salon.
The manager and 3 other members of staff all confirmed that Kenzi Semiramis did not have any of the above facilities.
Further still, our room facilities and experience at the hotel was nothing short of diabolical and nothing that could indicate a 5 star service.
We had booked a double room and received twin beds which we could not move at all. (The manager at Kenzi Semiramis confirmed that all rooms were in fact twin.)
Next, the carpet in our room were dirty and had plaster, dust and dirt on it. The bathroom was even worse. The bath tub at specks of sharp grouting and cement flecks across it. The floor was dirty and dust with remenants of dried cement and plaster.
The bathtub was a disgrace. There was no plug and the drain was open and covered in gunge. The shower dribbled water and was loosely attached to the wall. There was a need to hold it to the wall whilst one attempted to shower. The drains and pipes were loosely fitted and the extractor fan kept calling off the wall.
I have photographic evidence of all of this.The view from the bath tub was just that of thrown on cement around and under the sink.
Further more on day two we noticed a repulsive smell building up in the bathroom and requested for it to either be fixed or to receive another room. We also requested that a member of senior staff accompany us to our room to verify the smell eminating from the bathroom. This member of staff had to excuse himself temporarily due to being sicked by the disgusting smell in his own hotel.
We agreed to move rooms. We received yet again a twin room. We were informed that the hotel did not actually have any rooms that were doubles. Our itinerary clearly shows a request for a double.
Upon moving rooms we found that there was no water to our bath or sink. There was no holder for the shower although this time we did have a plug and a fairly cleaner bath and carpet. This was apparently supposed to be one of the 'better if not best rooms'. Our problems continued in this room and a technician was called up three times to our room to fix the following issues. There was no water for one whole day. The next morning the water was brown. The water remained cold and was brown all day in both the sink and bathtub. We were told that if we wanted to shower or brush our teeth that we should go and shower in another room. We were not able to move rooms (as indicated by the hotel although it was not fully booked) but that we should walk to another room somewhere in the hotel and use the facilities and return to our room. This to me is a fairly ridiculous notion. The next day the water had gone from brown to pale yellow and the water was still cold. Ultimately we ended up with pale yellow water that took at least half an hour to heat up. The water was unhygienic and we could not brush our teeth or wash. The hot water stopped working for a period of three days. The hairdryer ceased to work. The air conditioning was continually freezing - that is to say it was also broken, particularly troublesome and flu-inducing in the cold nights Marrakech is known for at this time of year. Further more there was continuous maintenance work (drilling, hammering, etc) taking place above our room in the hotel all day every day. The rooms have very thin walls it is possible to hear the maintenance work, people in the hall way and you're neighbours television.
Of course, we raised these issues as and when they occurred with the hotel. They were apologetic.
TripAdvisor Reviews Hotel Marrakech Le Semiramis
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