Hotel Indigo Houston At The Galleria
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How has this hotel rated in the past?
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
- Business Services
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Historical Traveler Reviews Hotel Indigo Houston At The Galleria
Fun Beach House Vibe!
My husband and I just returned from a two night stay and I couldn't wait to post a positive review. This hotel was such a great find - not only for the incredible rate we got (with our AAA card we received a rate of $134 for Thursday night and $81 for Friday night), but also for its décor. It's like visiting a beach house in the middle of a busy city. Sure, those concepts don't sound like they'd meld well but, for us, they really did. It really felt like we were staying in a room at a friend's beach house, yet with all of the conveniences of a big city right outside our door.
Our trip was a mix of business (for him) and pleasure (for me). While he spent the day in a business meeting, I walked over to the Galleria (less than a five minute walk) and did a little window shopping. After spending the day in a busy mall, it was a great relief to return to our hotel for a little beach vibe and relaxation. I don't know about you but color can greatly influence my mood and that's what this hotel is so rich in...color. You're surrounded by lots of blues, greens, turquoise and white and while this may sound busy, it's not...it's very cheerful and relaxing at the same time.
OUR ROOM - I normally travel with a camera and always try to post pictures with my reviews, unfortunately I didn't take it this trip and I started kicking myself as soon as we walked in. I hate that I don't have pics to post! I just hope my description can do it at least half the justice it deserves...
We stayed in a regular room and since we received such a low rate (we're used to rates in the $200 range), I wasn't at all sure what we'd find when we opened our door. Imagine my surprise when we opened the door and walked into our own mini beach retreat. The room was rich in blues, greens & white and the bed was incredible! It was definitely higher off the ground than we're used to but that just made us feel even more on 'vacation' and pampered. There was even a white breakfast tray sitting on the bed complete with turquoise ice bucket and glasses. There was a cool sea glass picture behind the white headboard (took up the whole wall) and that really set the tone for the room...very beachy.
All of the furniture was white (armoire, two nightstands, desk & chair) so it appeared very crisp and clean. There were also a few pictures on the walls and they were all framed in 'vintage' type white frames - very nice touch. There was a somewhat comfy blue armchair next to the bed and also an ottoman that could serve as additional seating. Color was added to the room with fun lamps - two were frosted green w/white shades and another had a navy base w/white shade. I also enjoyed the arched entryway between the entry hall/bathroom area and the bedroom (it was nice to see something other than square walls!) Another nice touch were the hardwood floors in the entry hall area and bedroom.
The armoire provided ample closet space for the time we were there. Had we been there for more than two nights, we may have needed to use the small closet by the door (yes, there were two closet areas in the room). However, there wasn't any drawer space in our room so everything that didn't need to be hung ended up staying in our bags.
In the entry hall area there was an area that housed a sink, a decent amount of counter space, coffee maker and in the cabinet below there was a little refrigerator (came in very handy for the bottled water we brought). Although this area seemed a bit out of place, it was quite handy and gave us a little more room to spread out.
Another thing I need to mention is the AC unit in the room. My husband and I tend to like our room on the cooler side and normally when we adjust the temperature it takes awhile for the AC to kick on. Not here! As soon as I lowered the temp, it immediately kicked on and started to cool down the room. While it is a wall unit, it did seem to work pretty well and we didn't have any issues with it. One thing I must note - the floor we were on (3rd) was incredibly hot! Even though the temperature outside was in the 70's, it felt like the heater was still on and made it a miserable walk from the elevator to our room. Just another reason why I was so happy our AC unit worked so well!
BATHROOM - The bathroom was much bigger than I'd expected. While not huge, there was plenty of room and I never felt cramped or claustrophobic in there. It would be tough to have two people getting ready in there at the same time but since there's a full length mirror outside of the bathroom in the entry hall area, we never had that issue. While there isn't a bathtub, there is a huge open shower that was wonderful! I'd called ahead to check on the hot water issue and was assured it had been rectified. We never had any issues with the hot water and I found the water pressure to be great (I have very thick hair and one of my biggest pet peeves are hotels with poor water pressure). The sink in the bathroom was beautiful black granite that looked great with the sky blue walls. There were plenty of towels stocked for our use and although they weren't of the highest quality, they were definitely better than some we've had in hotels that were 3X the price!
FRONT DESK SERVICE - We received wonderful service from the time we arrived until the time we departed. Check-in was a breeze and the young lady that assisted us was very friendly and informative. She came around the desk to hand my husband our keys and even pushed the button for our floor in the elevator! We used the front desk personnel on a couple more occasions for directions and restaurant recommendations and each time we were met with a smile and friendly service.
HOTEL RESTAURANT - I didn't eat in the restaurant but my husband and his business associates did (breakfast) and he said his food was good.
HOUSEKEEPING - The only real issue we had was that we didn't receive the additional towels we requested. Since our room hadn't been made up by the time I returned from the Galleria, we decided we didn't need them to service the room...other than to refresh our towel supply. On our way out to dinner we ran into one of the housekeepers on our floor and let her know we didn't need our room cleaned but asked that our towels be refreshed. When we returned a few hours later, this had not been taken care of. We were able to get by with what we had left but were disappointed our request had not been handled.
SUMMARY - While I don't think everyone would enjoy their stay here, we definitely did! I'm not so sure what businessman would think of the décor, and I really can't see my grandparents staying here! However, if you're looking for a change in pace and are in the mood for a fun beach house vibe, this is definitely your place!
For business needs, not up to par.
We booked a weekend stay here through a Site59 last minute package. Although we did not stay for business, there are a few things a business traveler should be aware of.
Wi-fi is available in-room but connection is spotty. One moment is was good, the next low and then eventually dropped. This was sitting still at the desk in the room. There is no way I would have been able to work with this type of connection. It's possible they were doing maintenance during the weekend, but we tried every day (over 3 days) to connect with the same/similar results.
There is no bath tub -- only a shower. We did not know this when booking.
The bed is really HIGH off the ground (about 3 feet!) This could be good or bad depending on your situation. Bad for our daughter who slept in the bed with us as she could fall off and hurt herself. Also bad for elderly grandparents trying to get in or out of bed.
We personally did not have issues with hot water -- but our grandfather who was staying in the room a few doors down did. It seems to be a problem based on the room you are placed in. If you encounter this problem, try asking for another room.
There was an issue at the front desk when we checked in. They had our reservation but no indication of payment. We were asked to pay (again) on check-out when we had already pre-paid for our room. I had to call Site59 to get this cleared up. Site59 contacted the Hotel and somehow they found the payment. Poor record keeping on the part of the Hotel or Site59; I'm not sure.
Good: tastefully (if you like boutique) decorated, clean, quiet.
Stayed here for 3 nights in December. Some would call this hotel funky, some would call it weird. I think it's weird. Pleasant aroma of potpourri perpetually permeates the lobby (nice alliteration). Maybe we should have upgraded to a bigger room because the regular room we got was tiny. With a really big bed. Bed was very comfortable but the wallpaper was a thing of blueberries. Who puts blueberries on the wall? The bathroom has no door, so when you shower, water gets everywhere. The foyer area is huge compared to the tiny room where the bed is. The hotel was formerly a nursing home so that may explain some of the quirks (like the ridiculously wide hallways and enormous elevators). Nobody would build a hotel with such a tiny room where the bed is but have a huge foyer and hallways. Seems silly. Also, the food in the shop downstairs is just awful. Don't get anything there.
The major problem we had with this place is that the hotel room wasn't clean when we arrived in the afternoon. There was what looked like shavings off a man's beard stuck to the wall in the bathroom. There was also dried piss on the toilet seat. We left our room and asked the front desk to clean our bathroom again and said the toilet seat and hair stuck to the wall needed to be cleaned. We got back to the hotel later that night and found the toilet seat still wasn't cleaned. Called the front desk again, and they said they would send someone right up. 20 minutes go by, we call again. They say someone is on the way. 5 minutes later, a maid shows up and is angry. Says "I cleaned the toilet seat before!" Calmly asked her to clean it again and to please use disinfectant. She did and the dried pee was gone. The only good thing about this hotel was it was so cheap. We paid like $90 a night, but I guess you get what you pay for. Needless to say, we're never staying at an Indigo hotel again.
This is a great hotel. We stayed in a suite, which had a large bedroom and a large living room. It was only $150 a night! The room was bright and colorful, so different from the average hotel room. The staff was friendly and helpful. Free internet access, in addition to free computer and printer use in the lobby. Great deal, great hotel, walking distance from Galleria. Recommended!
COOL HOTEL by Galleria
My wife and I stayed at the Indigo in Houston for two nights. What a cool funky hotel. We read the prior reviews and asked about the water before we made our reservation. They promised us it had been fixed and it was. The beds were very comfortable and are huge! Great location next to Galleria Mall. Will reccommend to all my friends.
I stayed at the Hotel Indigo in Houston; they lied to me about having the hot water problem fixed. I will never stay there...ever. Further, No one I speak with will ever stay there. It was this simple: "do you have the hot water problem fixed?" they said "yes." After I arrived, there was no hot water in my room for three days. THEY LIED TO ME ABOUT THE HOT WATER!!!! The city was booked solid and I was forced to tolerate no hot water for three cold days in November. It became a running joke between the guests, people would check in and the clerks wouldn't say anything and then angry guests show up at the front desk yelling for hot water.
If you have a problem with something be honest about it, disclose it. The way this situation was handled was completely inappropriate.
Still No Hot Water
I should have read the reviews before I booked 1 suite & 2 rooms for 3 nights directly with the hotel. I see that as far back as August, 2006, there were problems with the hot water. It's Still a Problem. ....& what's even worse is they continue to book reservations without disclosing that bit of info. We had enough warm water for 1 shower in 3 days. The staff seemed very apologetic about the No Hot Water---guess that had a lot of practice apologizing over the last 3 months. Would have gone to another hotel, but thought the water problem was being resolved. & illness prevented all the extra work involved. At the time I booked reservations (a month earlier) I explained I was travelling with people with walking disabilities & asked specifically about room service. Was told 'there was room service, however, the menu was somewhat limited'.The first evening there we tried to order room service & was told "no room service" but we could call in our order & they would call our room when the food was ready & we could come down & pick it up. After discussing the issue w/ the front desk, the staff did bring meals to the room. We appreciated that, along with a complimentary breakfast & one night complimentary stay & small discount for the other 2 nights. We were just anxious to get checked out, because of illness of one traveller. (Spent one night in Emergency Room.) The hotel did arrange for a shuttle to take us to the airport, but they (nor the driver) bothered to ask us which airport & we ended up @ Bush & needed to be @ Hobby. Almost missed our flight. Thought the shuttle was complimentary from the hotel, but enroute found out it was $20 each. (Guess they were just glad to get us checked out & gone.)The hotel was beautiful, the staff friendly, & beds comfy, but the disabilities/shortcomings of my travelling companions were visabily obvious & I wish the staff had been kind enough to steer us in another direction when we arrived for check-in. Overall...we paid WAY too much money for ur very disappointing stay. Don't stay here if room service & hot showers are important to you. They were still checking people in as we were checking out & not a mention as to the hot water issue. That seems just somewhat deceptive to me.
This hotel was a really different experience. The colors and style are very eclectic and bold. The lobby, halls, and room all were really trendy and nice. The hotel is funky but cool. They seemed to have fixed the hot water problem the other reviewers mentioned. I still had some problems - my room didn't have an alarm clock and the the tv menu system wasn't working. My room had hardwood and wood blinds - again very different - which I found refreshing. The blinds do tend to "glow" from the street lights outside, it didn't bother me, but if you like your room totally dark it could be an annoyance. The staff was very friendly and went out of their way to explain the hotel features and make sure I was happy. Overall I thought it was a great value, especially for the Galleria area, and would be willing to go back.
Unique hotel but unfinished!
My husband and I stayed at this hotel 4 weeks after opening. They regretted to tell us there was no hot water when we checked in. If we would known this before, we would not have stayed there! Cold showers are no fun!
Unique, fresh decor (beachy feel)
Free wireless internet
Aveda bath products
Cool pod style coffee maker (there were no instructions on how to use, however)
Huge open style shower
Starbucks coffee downstairs
Not so good things:
No hot water
No blackout shades (there was a street light outside the window all night )--only blinds and decorative sheers.
Small room with echoey sterile feel (tiled floor)
No info on TV channels
No counter space in the bathroom
No towel racks, only one hook
We personally like a more cozy and luxurious type feel in a hotel room. This hotel is unique in its concept of decor, but it's just not for me. I'm sure they will work out the kinks eventually.
It is a great location for shopping at the Galleria. You can walk there, it's so close. Also a great value.
On a huge positive note, the hotel did apologize for not informing us about the lack of hot water and refunded our money.
Great Price - Location - Decor
Hotel is only four weeks old therefore a few oustanding items still require completion (elevator decor, hot water is luke warm, no hotel room portfolio) but nothing major. Very cool chic boutique type hotel with awesome bedding and shower. Best sleep I have ever achieved in a hotel evironment. In room pod coffee maker that makes either coffee or espresso, aveda bathroom products, free wireless and dsl, free business center, free parking,and great work out room. For a hotel that has a huge upside I thought the bar and what they call a restaurant very lacking. I would install a full functional bar and restuarant that would enhance the hotel significantly. I will continue to stay at the hotel whenever I am back around the Galleria area.
TripAdvisor Reviews Hotel Indigo Houston At The Galleria
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