How has this hotel rated in the past?
- Minbar in room
- Airport Transportation
- Continental Breakfast
- Shuttle bus service
- Drycleaning onsite
Historical Traveler Reviews Hotel Galilei Pisa
Know what you're getting into
We stayed here for one night after arriving on a Ryanair flight from Dublin as we were picking up a rental car the next morning to drive around Tuscany. As others mentioned, no shuttle was available (but if you have a large group, seemingly they will wait for you at arrivals as the shuttle driver was there with the hotel sign at 11:30pm waiting for a group). We were fortunate in that we had no checked luggage and did not have to wait long for a taxi to the hotel (which miraculously was €10 even though it is like 1km in the car).
So here's what you need to know if you are considering this hotel:
- The shuttle that goes to/from the airport ONLY SEATS EIGHT and you MUST book it in advance. And re-confirm the night before, especially when going back to the airport
- you won't find the hotel phone # anywhere on the net, but here it is: +39 050 507111
- their email address which we were also unable to find is : email@example.com
If we had to do it over again, we would have stayed in a hotel near the train station in Pisa. at least then you can rely on taking the bus back to the airport and not worry about missing the shuttle.
???? Call this an airport hotel ????
My wife and I have just been to Tuscany during which time we stayed 2 nights in hotel Galilei. It is described as convenient for the airport as it is only .8 kms away and has a shuttle service. Although the hotel itself is as described with good rooms and a modern facilities I fear that the service leaves a lot to be desired.
We arrived on a Ryanair flight at 23:30 hours 14th September and expected to use the shuttle service to the hotel as advertised. No such service existed, so along with numerous other travelers staying at thehotel we had to queue for a taxi for over an hour in the pouring rain. (There is a shelter at the taxi rank but the wind was blowing the rain straight under it). So... one hour later 12:30 we managed to get a taxi and as the adverts states we were at the hotel within another 10 minutes. We all booked in speedily and efficiently but were advised that there was no facility to get a drink of coffee at that time of night and also that the shuttle finished running at 19:00 hours. This is not the sort of service expected from an airport hotel. The room could not be faulted except that here was no price list for the mini bar on the first night
The next morning we queued for your shuttle service to take us into the city. We started queueing at 09:45 hours and finally had to take a taxi at 11:30 hours. Half a day gone!!!!. We weren't the only ones and one family waiting had pre booked the shuttle for 09:30hrs. Apparently her name had not been put on the list at the time of booking it.
When we arrived back at the hotel about 20:00hrs I decided we should have a drink from the bar. There was no barman and the reception staff did not seem to care that I was waiting to be served along with another hotel guest who was waiting for a refil. (he told me he had to wait ages to be served the first time. I went over to reception and asked if the bar was open and was told they would call the barman. He eventually came only to advise us that he had no bottle opener. (The mind boggles) I changed my order to a drink that did not require the opener. He then told me that he had no pen to fill in the bill so I offered to pay in cash. Yes you have guessed it, he also had no cash. I lent him a pen and got our drinks. I later came down again to go through he whole rigmarole again. Ask reception for service, they call the barman and he eventually arrives. A different person this time. Once again no bottle opener behind the bar but at least this person carried his own. I have a feeling he had been summoned from the restaurant. Still no pen behind the bar so I again lent him mine again.
To avoid any delay the next morning to get back to the airport I decided to settle my bill straight away and pre-book the shuttle for 09:30hrs.
Next morning I went back to the desk at 09:10 hrs and asked to confirm my shuttle booking and was told 09:30hrs. We waited outside to make sure to be safe. When it arrived at 09:20hrs we put our cases in the back and the driver went inside. When he returned he advised me that we could not go on the shuttle because our name was not on the list!!!!! Sounds familiar to the day before.
As you can imagine by this time my patience was running out so I went back to the reception and demanded they call a taxi at their expense to get me to the airport. After much debate the driver came out and said he was going to make an extra run. The hotel did not book me a taxi although a number of other guests managed to get one and even offered to share it to the airport but there was not enough room for our bags as well as theirs. The Shuttle bus eventually arrived back at 09:55hrs and we were driven at breakneck speed to the airport.
No we did not miss a flight, but the whole situation put unnecessary pressure and worry on us and left us with a rather sour view of the service being offered at this hotel.
If they want to become known as an airport hotel these points need to be addressed rapidly, especially with the number of flights now going to Pisa. Had we booked into a city hotel rather than the Airport hotel we would have had a regular train, bus and taxi service without the hassle.
I gave the manager the opportunity to address my concerns prior to posting this on the net but the response was far from satisfactory and it does not look as though anything will change.
Shame about the Shortcomings
Good efficient welcome before the authorised time. Rooms good, modern and very clean. BUT ! The shuttle bus only runs 0900- 1200 and 1500- 1800 (confirm). Taxis to airport can be difficult to obtain especially very early (for Ryanair flight) according to Concierge. We were lucky and caught a 'shuttle' taxi at 0500 which had been booked by other travellers for 0430. Route to airport to return a hire car is difficult, worse if it is dark. The Concierge is the only person on duty, front of house, at night and in the early hours and is not allowed to leave reception so don't ask or expect help with luggage whatever your need! The restaurant was providing dinner for a conference of about 100 people so it suspended the normal menu and only provided the same fixed menu as it was providing for the conference guests. Shuttle bus needs to operate, if booked, early and late and continuously to meet the requirements of air travellers whether arriving or departing, if the Galilei is to sell itself as an airport hotel. The present arrangements are not sufficiently foolproof to give passengers any confidence of arriving at the airport on time and as this is the only reason for staying at the Galilei, this shortcoming is fundamental.
NOT near the hotel
only to say this hotel is NOT really near the airport...
you need a taxi (about 15euro) to reach the hotel from the city centre, you need a taxi to reach the airport, you need a taxi to go out for lunch / dinner ...
it is on a noisy street OUT of the city, no restaurants or shops near it. it's OUT of everything.
the street at night is full of "happy girls"...
don't stay here if you want to visit Pisa !
Hotel Gallilei modern and noisy
We were sent to Hotel Gallilei because the hotel we had reserved was overbooked. It seems that hotel Gallilei always has spare rooms because our original hotel seems to make a practice of overbooking and using Gallilei. It is nothing more than a night stop for the airport. Glass and concrete, it has no character although the room was modern, clean and convenient. The hotel is located alongside a major and busy road junction near the airport and is not at all convenient for getting to town on foot; the distance and the areas to go through are against it.
Breakfast was a shambles, a full hour before the end of the breakfast time. Cereals were in a corner which caused great congestion; fresh fruit and fruit salad and prunes etc had run out and were replenished on request after a long time; coffee and milk ran out and had to be asked for; bacon was finished and scrambled eggs were cold, hard and congealed. Staff did not appear to know what they were supposed to be doing and certainly did not make it their business to attend to their clients, at times clearing up while customers were waiting a long time for attention.
This hotel needs management attention and staff need serious training. For a new hotel near the airport it was a disgrace.
Stayed for two nights and loved it! Great new room (6th floor), staff are helpful and very friendly (especially the barkeeper named Elia), breakfast buffet with all the works and free shuttle service into town and airport were really appreciated. Great value for money !!! :-) Will stay again!!!
Stayed here for one night as we had an early flight from Pisa airport. It was quite tricky to find on foot and not very suitable for walking to due to busy intersection. Room was very lush and had a tv (our first in Italy!). We did walk into the centre of Pisa from the hotel (about 30mins). Problems - no breakfast if you are departing very early and shuttle bus starts at 8am, which was too late for us too. Very close to airport by taxi - about 5mins but it would seem that the minimum fare is 10 euros anyway! As the airport is so close to the centre of Pisa, my advice would be to stay in a hotel in the centre of Pisa itself as a taxi to the airport wouldn't cost any more and you'd have better views and be closer to things happening!
A great airport hotel
We booked a one night stay at My Hotels Galilei since our flight arrived late into Pisa and we were continuing on a motorhome holiday next day.
The hotel has been open for barely a month and was very quiet.
Rooms were exceptional and furnished to a high standard. Reception area is modern and chic.
Staff were helpful and polite. There were a few teething problems as can be expected in a new establishment i.e. we asked for 2 rooms across the hall from each other which turned out to be at opposite ends of the hall, but this was quickly remedied. Checkout was quite slow due to reception staff being unfamiliar with new system and the fact that I had a discount voucher.
Breakfast was a generous buffet of cold cuts, cheeses, cereal, breads, juices, fruit and hot drinks.
The hotel is not handy for walking to the centre of Pisa since it is at the intersection of 2 or 3 main roads, but was ideal for our purposes.
Stay away from this hotel
They makes promisses they don't intend to keep, and they are telling you lies. At check out, they didn't gave us our passports. When I called them the next morning from Asti, they promissed to send them to me using a next day service. Well, they didn't arrive the next day. When I once again called they startet do tell lies. When I asked to talk to the hotel manager, I got the same lies. The result: I had to drive back to Pisa to cellect the passports, spending EUR 120 on autostrada toll and gasoline, and we had to reschedule our holiday.
TripAdvisor Reviews Hotel Galilei Pisa
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