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Historical Traveler Reviews Hotel Excelsior Lido di Venezia
Liked this hotel, but had some problems
We just returned from two nights at this hotel. There was some good points and some bad.
When contacting Starwood hotels to make a reservation using our points, I requested a room that could accomodate 4 people. They assured us that the room reserved, would be good for 4. The day before we left for Italy, I noticed on the email confirmation that it said it was for 2 people. We called Starwood and they indicated that even though it said two, it could hold 4, no problem.
When we arrived at the hotel, the front desk informed us that the room (suite) could accomodate 4, but if we wanted another bed (for the other couple), we would have to pay an extra 125.00 euro per night- which essentially meant providing linens for the two sofa's that were twin size beds. The woman who checked us it was pretty condescending about this.
We opted to forgo the fee as our guests were able to sleep individually on the sofas.
The room and suite was very, very large and spacious. It was clean and the bed was great. The decor is somewhat outdated, and the carpets were heavily stained and probably need to be replaced. The room was neat however and the balconies were great. We overlooked the sea and it was very romantic and beautiful.
The buffet breakfast was okay, but not wonderful. The hotel has a complimentary shuttle to main Venice, which was great as the private water taxi's charge about 70 euro from the resort to the main square. The one big problem we had was returning on the shuttle- the shuttle left 5 minutes earlier than it was supposed to and to add insult to injury, they saw us waiting and the driver actually waved good bye to us with a smirk.
We found the customer service seriously lacking at this otherwise, good resort. The concierge we dealt with was beyond rude and obnoxious. Our first morning there, we inquired about proof of our stay there for the purpose of using the shuttle. We were told by the concierge that we had been given this upon check in. He told my husband to go back upstairs and look for it, even though the shuttle would be leaving very soon. My husband went to our room, looked through everything and as we had originally told him, we were not given anything in particuolar to use. He inisted that we were wrong and gave us a very hard time. He then directed us to the front desk who gave us this proof, without a problem. Not once were we asked for this- but again, the concierge was extremely rude.
We also had to have our clothing dry cleaned, but the desk refused to tell us the how much it cost- claiming "we don't post prices". It ended up costing 15.00 for a denim skirt to be washed. A bit much.
The difficulties with the staff, and their overall attitude really took away from the overall experience at the resort.
Loved the Excelsior!
Our family just stayed at the Westin Venice Lido from May 28th through May 31st. We found the hotel to be wonderful!
Our first impression upon arriving at the boat docking area is of luxury and grandeur.
The lobby is extremely large and tastefully furnished.
We found the staff to be very friendly and accommodating.
Our room (#529) was tremendous and very clean! (Deluxe @ 245 Euro per night booked by Orbitz) It had a king sized bed plus plenty of room for a cot. In fact the room could accommodate three cots and still be spacious. We had three very large closets and two large windows which open to the beach and the Adriatic Sea below. A beautiful view!
Our bathroom was also large and beautiful with modern amenities including three massaging shower heads. Every night our beds were turned down and chocolates were left. Many reviewers mentioned the Moorish design of the rooms, although it is not my favorite, I found it different and exotic and therefore I did not dislike it..
Breakfast buffet was at La Taverna, an open air restaurant on the lower level overlooking the beach. The food was good (fruits, croissants, muffins, breads, cereals, meats, cheeses, eggs, sausages, sweets, etc.) and the waiters were very nice.
While we were there the weather was extremely hot so the pool and the beach was perfect for our family. The pool was very large and overlooked the beautiful view of the beach and the Adriatic. It was really nice to have a pool for the children and for the adults to relax for a few hours, not many hotels in Venice do.
The complimentary boat ride to St. Marks Square from the Westin is about 15 minutes. It is really a nice scenic ride and if you enjoy boats it adds to the enjoyment of your stay. Only one temporary downfall-while we were there and for the next month or two-the canal by the Westin's private boat dock is being worked on and the bigger boats could not use the canal. (Your airport taxi can get through) Therefore, we had a five minute walk to catch the complimentary boat every day. It was disappointing because the Westin's boat docking area is beautiful and where we walked to wasn't so pretty. Also on the way back after sight seeing all day in Venice, the five minute walk wasn't so thrilling!
All in all, it was beautiful. elegant and accommodating. We really loved the hotel and would stay there again!
As Beautiful As I Remembered!
I stayed here 5 years ago, and it was as beautiful and low-key as I remembered. If you want someplace quieter than the main island which is really busy and swarming with tourists, the Westin Excelsior is a good choice. There is a courtesy water shuttle that takes you to the three sister Westin hotels that are just off St.Mark's Square. They run every hour, which is helpful. It does put you on a schedule, though. But we didn't mind because it was relaxing to be able to get away from the fray of the main island. For a 5-star hotel, it was very reasonable (approx. 245-euros, including breakfast).
If you stay here early in the season (April-May), you may need to ask them to turn on the air-conditioning in the rooms because they are still opening them up slowly. It's not their main season yet since it's really a beach resort. When we got there, the room was really warm since it was on the sea-side; after a pretty warm night, I found out that they could turn on the AC for us. It made such a big difference.
The hotel sits right on a beach, overlooking the Adriatic Sea. This is where all the movie stars of yesteryear used to come. The beach and pool are still closed and probably will be until June, I was told. But if you're really keen, you can sun bathe at the pool or the beach - I saw others doing this.
The free breakfast included in our rate was pretty good. The only thing that disappointed was that five years ago, the breakfast room was one of the ballrooms that overlooked the beach. Now, it's in the side of the hotel, overlooking the pool which isn't nearly as nice a view. Oh, well. You can have them deliver continental breakfast to your room for free if you have the buffet breakfast in your rate, which is fun to do one day.
The concierges at first seemed a little impersonal and not very friendly. But after a while, they really warm up and were extremely helpful. You can also take advantage of the concierge services at the sister hotels (Danielli, Gritti, Regina Europa) but make sure that you get a recommendation from the Excelsior. I really was impressed by how organized the concierge staff was - there was at least 7 of them, some in training. When we checked out, they organized our water taxi for us - when we went to our room to retrieve our luggage after lunch, they had brought down our stuff. I had left a sweater and book - the sweater was hung on a clothes hanger with the baggage cart.
I did not find the front desk staff to be as efficient. A more junior, male member of the staff screwed up my reservation when I asked to cancel one of the nights - this is before I got there. Thank goodness I checked a couple of days later because he totally messed up my reservation and if they were busy, I would have been screwed for the rate initially booked. Then, last night when I asked for late check-out for 1:30pm, he told me that it was only possible to stay until 1:00pm even though only about 25% of the hotel was full and only a 1/2 hour later. I was a little annoyed to say the least. Luckily, one of the more senior staff was nearby and probably overhead. Within a couple of minutes of us getting back to our room, we received a call that the 1:30pm checkout time was not a problem. I may actually file a complaint with the hotel about his incompetence. Rest of the staff was not overly helpful, but not so incompetent.
The room was very nice and good-sized, including the bathroom. The room was very clean, which isn't always the case with bigger hotels. The decor may seem kitsch-ish to some but if you like the exotic decor of Morrocco, it's a fun atmosphere. They don't have King beds in Europe so they push two twins together. My husband and I felt that we were sleeping in the 'brady bunch' bed.
Also, the concierge recommended a restaurant for dinner on our last night near the hotel, Artigliere, which we really liked. I didn't know what to expect of the place because I asked our concierge if it was gourmet. He said, "No, more casual." It was fresh, well-prepared seafood. I really enjoyed the seafood carpacio (missing sashimi so this was my fix!), as well as the grilled prawns which were so sweet. Dinner was 120-euros for two.
I really like this hotel and would recommend it. If you're on a tight schedule, then this might not be the most convenient place to stay. But it's value for money, and the shuttles do run from 9:30am to midnight every hour. I'd try staying on Lido at least once - it really is a whole world away from the hustle and bustle of the main island. You also get more personal service and attention from the staff, which I noticed was missing from Hotel Danieli and Westin Regina Europa.
Pool and beach under construction
Stayed there last week; the room was nice, clean and spacious. There was construction work at the pool, which was closed, and the sand on the beach was still being leveled; which is quite a disappointment for a seaside hotel! I don't understand why this has to be done in springtime; or do people swim in the outdoor pool in winter??
Very special retreat
A very special retreat away from the hustle bustle of Venice, especially in the Summer when we went. The complimentary water taxi, to and from the lido is quite a long journey, but is worth it for the views.
The rooms are very big and quite moorish in design, although the bathrooms are quite simply designed. We had a balcony overlooking the sea which was pretty, even in the rain. The breakfast buffet, in the open air restaurant (seasonal) was special although some of the waiters and staff seemed quite indifferent. The snacks on the veranda restaurant area, overlooking the sea, are also special. Most of the beach cabanas seemed to be occupied when we visited, mostly by Italians, although that can't be helped. There are various shops in the hotel, although it's probably better if you save your shopping for the rest of Venice. Overall, the Westin Excelsior is one of the nicest hotels in Venice, along with the Des Bains, the Cipriani, the Danieli, the Westin Europa and the Gritti palace.
Enjoyed our stay at the Westin Excelsior
October 9th to 11th we enjoyed staying at the Westin in Venice Lido. Wonderful room with a lovely view. Great breakfast also. Staff very cordial.
Great quiet hotel in October to get away from the crowds. The Adriatic Sea views were breathtaking.
Good choice to enjoy two separate locations, the hustle and bustle of Venice and the beach and swimming pool at the Hotel.
Motor launches very frequent but not running as frequently over lunchtime period which is very important to all italians! Room was large and well appointed with a very large and comfortable bed. The bathroom was a bit dated but adequate. We did not feel that the price charged for a cabana, the only way you can sit on the beach, was realistic. It costs approximately £200 a day, with a slight discount if you take it for one week. We did not feel that the beach was inviting enough to spend this amount of money and the swimming pool is a facility offered free of charge, albeit rather cold! The area around the pool is very nice with attendants, comfortable loungers and umbrellas, with a bar and lunch area. Lovely breakfasts with excellent choice of fruits, breads, hot dishes.
Although it has been since SEPTEMBER 11th we will never forget the wonderful time during a period of great difficulty for our country. The hotel was super, the accomodations fabulous, and we were treated like royalty. I would definately go back. Thanks to the staff for helping us in a very troubilng time! The "Lido" was all we expected!!!!
Liked the Westin on the Lido
Enjoyed our stay here - location is fabulous for those that want to be able to escape from the swarms of tourists in the city at the end of the day. Note that it is a 20 minute boat ride from Venice. Hotel faces Venice on one side and the beach and adriatic sea on the other. Rooms were very large for Europe and well maintained (westin heavenly bed and shower are a plus!). Decor was a little dated - the hotel is famous as it was the original resort on the Lido. Done in an arabian theme. We loved touring old Venice all day and retreating to our quiet beach hotel at night. Take the public ferry from Lido in and out of town - its faster and more fun!
This hotel was not quite what we expected. It was quite a luxurious hotel in it's hay day of the pre 1970's. We found the rates good but they matched the rooms that needed a definite makeover, being decorated in the arabian style many years ago.The staff were friendly and helpful and it is located right on the Adriatic with a pleasant beach and patio areas. Though I have never liked it at a hotel of this type when they insist on charging you 16 dollars for a mixed drink and 20 dollars for a simple sandwhich. Venice is expensive anyway but we did not eat at the hotel much when we were there.The motor shuttle will take you for free to three possible locations in Venice taking about an half hour but riding on the lagoon is very nice and relaxing.If you come from the train station don't take the 85 dollar motortaxi, if your traveling light, walk to the Hotel Gritti Palace (a Westin Hotel) and take the free shuttle to the hotel.
TripAdvisor Reviews Hotel Excelsior Lido di Venezia
Travel Blogs from Lido di Venezia
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