Excellent Value

I appreciate that everyone's experience is different, but I just can't understand most of the negative reviews about this hotel.

Great Place

I enjoyed this hotel! The staff were friendly and the room clean! Breakfast was first class!

Granted you have to take the metro into the city centre, but lets face it the sights are only ten to fifteen mimutes away on the metro.........a great deal and a fantastic place to stay. I'll certainly be returning there on my next visit to Roma!

Great base for a wonderful city

We have just returned from three days in the wonderful city of Rome. We stayed at the Waldorf Hotel and although we were initially nervous about booking accomodation via the internet we were pleasantly surprised. The hotel is only 5 mins walk from Line A metro. The hotel is slighly dated but we were very pleased with our room. It was on the ground floor and was spacious enough for two of us. We were pleased with the bathroom and found it clean and large with a great shower. The breakfast was good and we found that we filled up at breakfast and only needed to have a small snack during the day.

I would never stay here again.

Staying at the Hotel Waldorf was the worst experince we have ever had. When we arrived on 4th October 2005, the duty manager informed us that they would have to move us to another hotel. A guest had left taps on and 10 rooms had been flooded. We were assured that the alternative hotel was excellent and was nearby and they would take us there. Alteranive hotel was not accpetable, accomodation was provived in blocks with no lifts, and remided us of a hostel or boarding schools. We contacted the Waldorf and after a long conversation they collected us and eventually accomodated us at the Waldfor. We later found out by talking with other guests, there was no flood and that the hotel was overbooked. During our stay of one week they told at least three other parties they had a flood and would have to move them. Like us they refused to move and were eventually found rooms at the Waldorf. Breakfeast was appalling, coming from Ireland we like our tea and being served hot water with scum floating on the top is unacceptable, we had to ask for boiling water from a kettle to make our tea. Staff were rude and unhelpful and had no concept of what customer service is or how to engage with customers. We had to ask the front desk twice to change our bed linen. Staying at the Waldorf reminded us of an episode from Fawlty Towers and at any moment we expected Basil to appear. I would never stay at this hotel again and would not reccomend it even to people I did not like.

Not Very Service Minded

Found the Waldorf Hotel's front desk people to be extremly non-caring

Nice little hideaway

The Waldorf hotel is great value for the money (we paid 38 euros per night for two, B&B) via Hotel.

Far out and unattractive, but great service

On arrival at the Hotel Waldorf we were initially dissappointed. The external appearance was very 1960s and it seemed very far out. The room was also very small (the bathroom must have been the minimum size allowable - only one of us could fit in at a time!). It was further out than the description suggested, but luckily it was a few minutes walk from the Metro stop which took us to the Vatican City and on into the centre of Rome. The room was basic and small, but clean. We also couldn't fault the staff, who were always friendly and helpful. Being in a residential area it was also quiet at night (barring the noise of everyone lowering their shutters!). We would have preferred a more central location, but all-in-all it turned out OK.