How has this hotel rated in the past?
- Continental Breakfast
- Non-smoking hotel
- Conference facilities
- Pets allowed
Historical Traveler Reviews Hotel Chambord Brussels
Poor hotel, possibly OK if you need cheap
Dirty carpets, mouldy bathroom with peeling laminated fitted furniture, greasy bed cover, stained corridors, hot rooms. Cheapest possible ingredients for breakfast (tinned fruit salad, industrial croissants, prepackaged cheese spreads, fatty sausage, cold scrambled egg and fat-soaked streaky bacon...but it is included in the room rate, so what can you expect?). Common areas are quite acceptable but limited in what they do - the breakfast room is nicest, open and light and on the first floor with picture windows - but only pictures of roads. On the positive side, the hotel is cheap and it's very near the metro. There is a good bar/restaurant round the corner (the Copenhagen Tavern). I found the hotel staff friendly and cooperative but I made few demands. I booked the hotel through Eurostar because it was an easy walk to my conference and the package was cheap as a whole . But I won't stay there again.
What's in my mattress?
The entrance looks promising, but the rooms are terrible. You can smell the dirt on the carpet, the windows "once-white" curtains are dirty, the shower curtains are black at the bottom from humidity. The bed was soft and lumpy and the pillows possibly made out of cement. The general feeling was one of filth.
The breakfast was ok and you can park for free outside the hotel.
Very good for the price
Booked this hotel through Eurostar for a very very reasonable price for a 3 night stay - less than £50 each for 3 nights!!! And did not expect much from this place (I was actually worried after my trip to Paris where we had booked a similar rated hotel, more expensive but quite pathetic).
When i reached this place, i was pleasantly surprised - firstly the location was great, around 20 yards from the metro! and the surrounding area is neat and safe.
Secondly, the staff were quite friendly and spoke decent english. Eventhough we arrived at the hotel at around 10AM, we were allowed to check in to our rooms (the check in time is 1 PM) which was very convenient. They also provided with maps showing the major tourist spots and the route from the hotel marked on them.
I agree the rooms were not the best i have stayed but it is quite good if all you are looking for is a decent place to crash.
Breakfast was a pretty good spread which was included in the price. And there are quite a few fast food joints within 500 metres of this place (including a Mac).
I cant comment on the bar/restaurant (not even sure they had one though i saw some signs for a bar) as i did not even attempt to use them.
Not sure what the others are complaning about.. I got more than i expected and I would gladly stay here again for the same cost..
Half the size of a room in a USA motel 6
The pictures they post on their website and brochures are not what you get when you book a room. I wish I had found this website before I stayed at this hotel. The staff are rude and anti-american, the rooms, especially the bathrooms, are dirty, Multiple times we had to wait over 5 minutes from someone to let us to the front door at night since they lock it. (the guy was sleeping in the back) Yes, there's no keycard. It's an old fashioned key tied to a 3 lbs weight. There's no lock on the inside of the door to keep houskeeping out, not to mention the lack of a "do not disturb" sign. Housekeeping walked right in even without knocking.
The room was also very hot. With no wind, it's in the upper 90 degrees. Yeah, no airconditioning. There's also a lot of noise in the walls/ceiling at night.
Breakfast sucks. If you don't get there within 20 minutes of when they open breakfast, there's nothing left.
Worst hotel in Europe.
I'm putting this review up so that you can save yourself the torture we endured by not staying in this hotel.
On all of the different hotel sights, we saw the beautiful pictures of the rooms, the piano bar, the breakfast room and fell in love with the hotel. We were fantasizing about eating breakfast on that nice balcony with a table and chair they show. Of course, this didn't exisit in our room. The balcony didn't even have a table or chairs. The reality is that we were scammed. Look at the pictures of the room we took (wait, it shouldn't even be called a hotel room, more like a giant dirty closet with the bed inside) and what they show on the website.
The website lists porter service, yeah right, the only guy working behind the desk watched us drag our 9 pieces of luggage without even asking if they could help. The best part, was the 1930's elevator that only fits one person and one piece of luggage. You can imagine the fun in bringing up your luggage!
The website lists a piano bar, which was conveniently "under construction", a breakfast room "under construction", an evening lounge "under construction", and your rooms are "being remodeled".
Lets begin about the room. The ceilings are dropped celing with tiles that lift up and down and make a sucking sounds as air circulates through the building. If that's not bad enough, birds or rodents are scurrying above your head in this ceiling (keeping in mind the lifting tiles) while you try to sleep at night. That's if you sleep at night. During 3 days of our stay, the room was boiling hot. No fan and no airconditioning "what do you think this is, a five star hotel?" as commented by a large bald employee working behind the counter when we asked if they had fans. The carpets were dirty, the comforter looked like it dated from the 1960's, the room has only one working outlet to power the fridge, alarm clock, TV, and desk lamp. Hope you're not thinking about using the hair dryer in the bedroom! It rained, and the water leaked through the shut window and soaked the carpet next to the bed. Nothing like waiking up in the morning to find your stepping on mildewy carpet. There is no secondary locks or even a privacy chain on the door. The hotel staff knocks, and if you don't yell loud enough, they walk right in. The bathroom door had no lock either and wouldn't stay close. The rooms were so small, if you have full size check in luggage, you have to hop to get to your bed because there's no place to put it. If you put it in front of the front door, you can't get into the bathroom. If you put by your bed, you can't get around the bed. Nice huh! You learn to play a game called musical suitcase. Keep in mind we had booked a room for 2 and suppodely, the room can accomodate 3 people. I get one person has to stay in the bathroom.
When asking the desk staff if they had made a mistake on our rooms, we wanted the rooms shown on the internet and the brochure sitting on their front counter. Their response was "no mistake, those rooms are only for business travellers, the rooms you have are what you are suppose to have" This is after asking the travel service if the rooms we booked looked like the ones in the picture. The travel service put us on hold, called the hotel, and they confirmed that we had one of those rooms. They also confirmed that there was an in room safe (which there wasn't), 120 volt AC outlets for North American travelers (which there wasn't), and internet access (which wasn't available in the room)
The bathroom still had poop marks on the left side of the toilet as in the toilet overflowed and they just mopped the floor, but didn't clean the outside of the bowl...REally nice. The grout hadn't been cleaned since Napoleon was alive (See pictures). The tub was so slippery that my gymnast girlfriend who's been trained to balance on a 2 inch surface, slipped and injured herself. We had to go buy a shower mat so that we wouldn't slip. The shower drape was moldy and you could not stand in any position in the shower without it touching you. To top things off, there's no ventilation in the bathroom, other than the moveable ceiling tiles. We complained...nothing was done. If fact, their usually answer was combined with a chuckle and a "we'll fix this right away" The answer to the noisy rodents/birds in the ceiling was "sleep on one of your ears, you'll only hear half the noise"
The breakfast room is open from 7 to 10 and if you don't get there before 8:30AM, the cooked food is completely cold if there's anything left. Things like cheeses, dairy products, and cut fruit were not refrigerated. On several occasions, they ran out of bread. I asked them if they had anymore bread (what else am I suppose to put my cheese spread on), they said, "my boss didn't order enough bread, you should eat the eggs" The coffee carafes they put on the tables had about 1" of slimy coffee grounds at the bottom. Looks like they never cleaned those either. Just when you are about to enjoy a bite into your slice of bread, 3 feet away from you, they start using heavy construction machinery that was not only very noisy, but spewed dust on everything. If you decide to get the 3 different cheese spreads they lay out, you should check the expiration date on them. I started spreading some cheese on my bread, to find in horror, the cheese on the bottom of the wrapper was green and the wrapper said the "unrefrigerated" cheese was expired by about a week. And no, this wasn't blue cheese. The other items they had out like ham and cheese slices were also unrefrigerated and left there for the whole duration.
Next to the elevator, was a nice kiosk of tour packages, which we did 2 and found out that they were a ripoff. To any of those places, take a taxi instead of the tour bus. Plus you were rushed back into the bus after visiting the site for only 30 minutes. Also there was an abundant collection of pamphlets for call girl/guy service. Was this the hourly hotel rented by the needy or was this the 3 star hotel we supposedly booked?
The phones in the room prevent you from using touch tone prompts, so your calling cards are all worthless unless an operator comes on the line. The hotel conveniently has their calling card advertisement next to your phone, that's if you want to get charged their exorbitant rate. We just used our U.S. cellphones and saved ourselves some money to call home. The TV (which was smaller than the mini fridge) had about 8 channels you could watch, you could use the channel up button, but the same channels repeated over and over again.
An example of some of the nicer conversations with the hotel staff, while you are waiting for a taxi. The guy at the hotel desk tells you how he's sick of american's comming in with all their suitcases. That we were to cheap to use his phone in the room, so he would tell americans to go use the phone in the post office 4 blocks away. That the american people are stingy. Maybe my French was good enough and he didn't think I was American or didn't care. Either way, hotel staff should keep their personal opinions to themselves in regards to typecasting who stays at their hotel.
Didn't really expect too much from the price but an elevator ride and two flights of stairs later, we were put in a room with the air conditioning units and the lighted hotel sign outside our window. I asked to be moved but was told it was full.
The location is great adjacent to a metro station and across the road from shops and restaurants. Desk was not really that helpfull and couldn't provide any recommendations. Great on a budget. Private Bathroom was good.
Great Location... Friendly Staff
The Chambord is in a great location near the Royal Place, just around the corner from the Brussels Park and a short 15 min walk to the Grand Place.
We had originally booked a triple room on expedia but there was a mixup and we only had one double bed in our room. After complaining we were instantly offered an additional single room.
The double was large and faced out to the street - was a little bit noisy when the windows were open. The single was no bigger than a cupboard and had a window into the internal courtyard. Both rooms were hot but otherwise very comfortable.
We found the staff very friendly and helpful.
The Chambord is a bit shabby around the edges but it's a comfortable place to sleep and its in a top location. Definitely ask for a room facing out to the street though.
Decent hotel in a good location
I did a fair bit of research to find somewhere medium-priced and in a nice part of Brussels and this hotel didn't disappoint. It is right by a metro station, so you can literally walk out of the station and into the hotel. It's in an area in the nicer side of Brussels, the upper part of the city, (as opposed to the lower area around the main railway station where the Eurostar terminates, which is really seedy and not pleasant to walk through even in daylight), near to the music museum and a large art gallery, and a 15-20 min walk to the Grand Place. The Chambord is also in a street with plenty of places to eat, including a supermarket which is open late, and a very nice American/Mexican restaurant, which is handy if you are vegetarian as it's generally hard to find vegetarian food in Brussels, though many of the Belgian restaurants do offer vegetarian options.
Inside the hotel, the desk is open 24 hours and the staff there were friendly. There are 6 floors but there is a reasonable lift, small (maybe 4 people would get in at a time) but it works fine. The double room we were in was VERY small, enough room to walk around the bed and that was about it, but it was clean and tidy, and the bathroom was very modern and clean as well.
One disappointment was that the mini-bar was actually the bottom of a wardrobe, which meant the drinks weren't cold! We also found on arrival that there were a couple of drinks missing from the 'mini-bar' which we reported immediately, but they were fine about it on the desk and replaced the drinks later that day.
Another reviewer also mentioned having windows that looked out towards other people's windows - we had this too. If you have a room on the inside of the hotel you do get some daylight but the windows look out into a kind of tube shaped open area in the middle of the hotel, so you can look up at the sky, down onto the ground or across at lots of windows that surround the tube in a circle which is about 2 or 3 metres wide. But there were net curtains to maintain our privacy, and we didn't spend much time indoors in the day time so it wasn't really a problem.
They had a very nice breakfast room as well, with an enormous buffet of all you would probably want to eat for breakfast, very nicely laid out and you could just help yourself and sit wherever you liked. NB you need to arrive early to be able to have hot food in the morning.
In summary, if you want a hotel in a nice part of the city, which is clean and well maintained, within easy walking distance to the metro and to the centre of Brussels, this one would suit you well. It serves more as a base to explore from than somewhere you would want to relax for ages, but if that's all you need then it's fine. I'm hoping to go back to explore a bit more of Brussels and would definitely stay there again.
Average hotel, no A/C
We stayed in Hotel Chambord for two nights in August 2004. We were three couples, stayed in three rooms. The breakfast buffet was very good. Rooms were clean, but had no air-conditioning or even a fan. Two of the rooms faced an internal corridor / yard, meaning that if you left the window open to get some fresh air, then other tenants can (and did) look into your room from within 10 feet away. A third room faced the outside street, but faced the east side -- meaning that the sun wakes you up early (if you leave the window open for fresh air).
TripAdvisor Reviews Hotel Chambord Brussels
Travel Blogs from Brussels
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