Average

The rooms in this hotel are very comfortable but a little dated the reception area was very grand but also a little dated.

The pool bar is very good and has a wide selection of drinks the drink quallity was also very good at every bar in the hotel. the pool enviroment is good but a little boring. my family and i went on the 2nd of jan 2005 and the weather was great but a little windy. the pools were absoloutly freezing but if you go in the middle of summer they might be walmer.

The hotel has a small shop which sells gifts and news papers (not much more)

The evening entertainment was good but the intervals in between were to long.

There was very little vareation of food both for children and adults, there is two other restaurants situated in the hotel grounds called the grill and italian and the food in there was nothing special.

around the hotel was very few shops and the the beach was quite nice but rocky with a patch of sand just nice to spend a couple hours there.

The sports facilities at this hotel are very well looked after and there is a wide variation of sports facilities to suit all age groups.

Fantastic holiday

We decide to have a last family holiday and chose the oasis because we wanted somewhere warm, not too loud and comfortable on an all inclusive basis. This we found and some, from the reception staff to the restaurant, bar staff and most of all the entertainment staff we had nothing but praise, the room was comfortable with a good view, but who goes on holiday to stay in your room ? just one small criticism, it needs a fresh water pool, not everybody likes salt water. but apart from this I would recommend this hotel to anyone, from all over europe, everybody got on with each other it didn't matter about race colour or creed.

My family will most certainly take another holiday at the oasis.

my thanks to all the staff.

Hotel very nice but!!

Visited Occidental Oasis Lanzarote in January 2005 and found the Hotel to be very nice and couldn't fault the rooms or room service. Unfortunately the food (which at first glance looked lovely) was always cold. The themed Restaurants had a very poor quality of service and food (undercooked and cold and very little of it!)

The variety of food was excellent but never had one hot meal even though we were sometimes there as the Restaurant was just opened.

Consequently we ate out on most occasions which greatly added to the cost of the "all inclusive" holiday.

The Pool Bar Snacks were also cold and although the brochure states that the bar is open until 1.00a.m it shuts promptly at 12.00 sometimes earlier. The mini bar in the rooms consisted of water only.

The entertainment was good on the whole but after 11.30 they turn all the music off "in order to calm the guests down" (the explanation given to us when we complained to the rep)

Most of the staff were friendly and courteous but some were very surly and unhelpful.

Pools were absolutely freezing and heated pool was closed.

Would definitely go back if they could guarantee that the food would be hotter!

Fab!

Visted in 2001 and it is a fabulous hotel! The staff are very very nice and funny! Make you feel very welcome.

Rooms are spacious and gleaming! I would recommend this hotel to anybody!

Excellent holiday

Had an excellent holiday from start to finish. Hotel was decorate well, ok in some areas perhaps in could do with a lick of paint but on the whole very nicely presented.The room was plenty big enough for the four of us plus a big bathroom.

Staff were exceptional, very helpful and curtious especially as the hotel is now all-inclusive, nothing was too much trouble for them. Food was excellent, different choices every night in the form of buffet style eating although there are a couple of waiter service resurants that you can go to through out your stay.

The big plus for us was the kids club. Having been on many holidays we had never used the kids club before however they both wanted to go and try it which they really enjoyed. Also evening entertainment for the kids which gave the adults an hour or two for themselves to enjoy a show and a drink!!

Have been to Lanzarote three times and this was the best hoilday yet, looking forward to booking our next trip there!

Best holiday ever!

the hotle was very very good! the room was nice but the veiw was dissapointing maid service excelent. loads of activitys to do for all ages, the children reps great!! free icecream and icelollies! free drinks 24/7 the food was lovely get in as soon as they open other wise you`ll be queueing for ages! entertainment ok some nights. the main beach in costa teguise is great taxi costs about 3 euros. water park was ok a bit pricey. good slides but sun beds, cafe poor!

Overall dissapointed

As discussed in ----------------------- there were minor problems with hotel, like shabby/ scuffed/marked wall coverings, dirty and dogeared carpets, and broken furniture in our room.

The staff who are the back bone of any organisation were stony faced and unfriendly particularly the bar staff who by and large were more so, this really put me off and everyone else we spoke to.

We met clients who had visited every year from 2001, they couldn't believe they were in the same hotel as the previous 3 years, they confirmed that almost all areas of the hotel had reduced in standards particularly cleanliness. They will not return

On a more positive note, although the standard of the hotel is going down, and i think that it barely scrapes 4 stars, the food is good and the entertainment is pretty good, the childrens club is good also, the entertainments manager "Jordi" is 1st class and multilingual to boot.

I and the people we met have all came to the conclusion that the reason for the reduction in service, staff levels and standards of attitude to guests etc is due to the fact of the hotel going all inclusive and the management embarking on a cost cutting exercise, subsequently as no money changes hands at the bar etc, results in you becoming an inconvenience instead of a potential tip after the staff serve you.

All in all a much needed holiday, and totally relaxed when we left, but reading the brochure and reviews from previous clients, our expectations were definetly not met and we felt dissapointed, there is no way we would return to this hotel in it's present guise, there is simply plenty of alternatives for the same money out there.

Stuart Barriskell.

Medium hotel, bad beach

I´ve been to Occidental Oasis 3-10 July 2004. The 1º hotel room they gave us was big but there were some problems: air conditioned coming into flames, windows broken or malfunctioning, room view to a ciment factory with smoke coming out all day long... We had a 2º room also big with a nicer view (to a pool being cleaned during the entire week) and the air/windows problem had been solved. The service there has some problems since the personnel was not very nice specially at the buffet-restaurant (since they had less dinner-tables than guests, they made it clear you had to be fast eating) although the food was very good. The beach near the hotel has a lot of rocks and very little sand, it is not a very good beach if you have children. There are no sunbeds or sunshades there (well, there isn't enough space). Going to the beach means leaving the hotel and walking some stairs (again with baby chairs it's hard) and accessing the sand by a rocky small path.

Brilliant

Theres only one thing to say about this hotel Brilliant Brilliant Brilliant can't wait to go again would recommend this hotel to anyone

Good value

We have just come back from a week at the Occidental Oasis. Hotel is very impressive, the room was bigger than some self-catering apartments we have used in the past. Food was very good and varied, there is something for everyone, particularly at breakfast. Prices of drinks etc were very reasonable, especially considering the fact that the guests here are something of a captive audience (there is not much around about except what appeared to be private holiday bungalows, or possibly full time residential ones).

Be warned that there is a building site immediately behind the hotel, not being worked on whilst we were there, though (Oct 2003). Also, we had a sea view, as all the rooms do, but somewhat marred by the view of the cement factory about 3/4 mile away on the edge of Arrecife. There is a super little beach literally across the road from the hotel (1 minute walk), with safe enclosed bay for swimming or snorkelling, and it's deserted as all the fat germans can't make it any further than sunbeds next to the (very nice) swimming pool! We would definitely go again.