Hotel Aspen InnSuites Flagstaff / Grand Canyon
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- Continental Breakfast
- Continental Breakfast
- Continental Breakfast
- Swimming pool
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Historical Traveler Reviews Hotel Aspen InnSuites Flagstaff / Grand Canyon
Would be negative if available...
This hotel was the worst hotel I have ever stayed in. When we first arrived we were told that we couldn't have a 1st floor room because they were totally booked up (I am on crutches, and we have two small children, so going upstairs is a little difficult), although I had spoken to someone earlier that day to verify a first floor room and was told there would be no problems. We were also told there were kitchens, so brought our own food, only to find out their idea of a kitchen was a microwave and a refrigerator that didn't work. We were told that there would be a crib in the room, but because of them being understaffed it had not been brought up so my husband had to go down and get it himself, which wouldn't have been a problem, but it smelled like cigarette smoke so bad that I was afraid to let my daughter even use it. When we got to the room, it was the wrong room, and hadn't even been cleaned. There were moldy grapes on the desk and the bathroom was nasty. My husband went down (this is the third time mind you) to complain and only then did they put us in the correct room, where the door wouldn't open. Luckily since it was a suite the other door opened, otherwise I would have slept in the car. End night one. The next day my dad stayed in the hotel with my youngest daughter while the rest of us went to the Grand Canyon. When we got home, my daughter was so BLACK from the carpet that I was horrified! She looked like she had played in a coal mine or pig sty. The dta ports for the high speed internet were just "plates" on the wall. The ONLY good thing about the stay there was the breakfsast at PJ's and the guy that works there. I will NEVER stay there again, and urge others not to either.
Terrible Place to Stay
The furniture in our room was old and broken, the toilet seats looked like they hadn't been replaced since the sixties, and there was a jar of "lubricant" on the floor when we arrived. We stayed in a suite and the door between the two rooms wouldn't shut. I'd rather sleep in my car than stay at this hotel!
Worst place ever!! Don't stay here.....
This was the dirtiest, and most disgusting place I have ever stayed. The carpet was soiled, the comforters were dirty and the curtains would not close. There was no privacy in the room because the sheers were in line with the air conditioner vent so they would blow open. The curtains themselves were not designed to close. We stayed in room #116 for about an hour and checked out.
The bathroom was dirty and pieces of the wall had broken off and we not repaired. I could go on and on, but I think I have made my point known.
It was OK....
We stayed here October of 2000. It was just OK. We had a a room that had been converted from two single rooms to a suite by knocking out a wall. It was very cold in the room as the heater didn't work well at all. Breakfast was a roll and coffee--would have expected a little more. We had been given complimentary coupons for two nights stay, otherwise I'd have preferred to have stayed somewhere newer and nicer. Will stay somewhere else next time.
I Loved This Hotel
The staff was nice, the room was great, loved the in room jacuzzi! We stayed there last week. Looks like they've re-modeled a lot of things here. We will be back :)
Better places to stay in flagstaff for the same price!
I stayed at the Inn Suites in Flagstaff in January 2003. I picked the hotel based on the website. It was a special occaision and I stayed in a whirlpool suite. The furniture and bed were very outdated(ripped, torn and soiled) and the room was dirty. The bed was extremely uncomfortable. My room also had plumbing problems and noise all night long. If you are looking for suites and don't mind dirty, outdated amenities then this might be the hotel for you. However, for around the same price I would highly recommend another hotel like the Best Western Pony Soldier Hotel which has suites and although a bit smaller are very comfortable and clean.
Pretty good value for my money!
I stayed at the Innsuites for a night (9/2/04) after spending three nights at the Grand Canyon. The building construction is not great, but my experience was a positive one. The staff people are extremely accommodating and the perks were well worth it for me. As a disabled person, my priorities were to find an inexpensive room close to the town center with shuttle service to the airport. This hotel did all that. They also allowed me to extend my check-out time by two hours because of my late afternoon flight time. The breakfast buffet wasn't quite what I expected. I don't see myself going back to that area anytime soon, but I would stay there again if I ever found myself in Flagstaff a second time.
This place was awful.
This hotel gave us a room with 2 queen beds, instead of the king with sofa that we had reserved. They refused to change us to the proper room because they said that they were full. Even though we had prepaid for our room and checked in early.
This hotel is a dump. The pool was disgusting, the concrete is ripped up, and the place is filthy. Our room stunk, was very small, the faucet in the tub leaked all night and the security lock on the door was broken. Plus, it is right across the street from the railroad tracks, so you will hear the trains all night long.
Free Beer & Internet isn't all that bad....
I stayed in a 1 bedroom suite in August 2004
Cons: Older motel, 1 Bedroom Suites don't have a TV in the Bedroom, Seperate Bedroom is just large enough for the bed, Train is across the street and is slightly audible (same as 95% of hotels in Flagstaff), In my suite I could hear the people above as they walked because the floorboard squeaked.
Pros: They worked very hard to create an atmosphere and service level above the shortcomings of the property. Free Breakfast Buffet, Free Happy Hour Beer/Wine and Popcorn, Full Size Gas BBQ, Free Internet in rooms,
My overall impressions are that this is a not as nice as some of the newer hotel properties in Flagstaff, but its also less expensive. Its better then most of the route 66 motels because of the additional perks.
Very disappointing hotel Stay!
Do not stay at this hotel. My husband and I decided to try out this hotel. The website looked good and the price seemed right. We were wrong and very disappointed. We stayed in one of their "Studio" Suites, which should have consisted of a Sofa w/pullout and a seperate area for the bed. We had only one chair w/ottoman and the bed. The furniture was very old and in horrible condition. The bathroom was very "used" and the toilet ran all night. We actually turned the water off so we could try to get some sleep. The staff was very impersonal and were not very friendly. There were kids running around the hotel until 2am and after 2 calls to the front desk they finally stopped. I sent the hotel manager a letter and received no response. I guess he to was very unprofessional. I will never stay here again.
TripAdvisor Reviews Hotel Aspen InnSuites Flagstaff / Grand Canyon
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