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Historical Traveler Reviews Hotel Angeleno Los Angeles
All show, no service!
I decided to stay at this hotel with other family members when I went to LA for my sisters wedding and it was a big mistake. I walked in to an ultra cool looking lobby. I soon discovered that the staff is even cooler. I arrived at the hotel with very little time before I had to go to a rehearsal dinner, but the desk clerk was on a phone call and did not assist me for several minutes. When he was done he said "Yes???" as if I was annoying him. I was told that I did have a reservation for a non smoking room with a king bed, but all they had left were smoking rooms with double beds. He said that rooms with two usually cost more, but that he would give it to me for the same price. When I informed him that I had to have a nonsmoking room for health reasons he said that that was all they had unless I wanted to upgrade to a suite, but that I would have to pay a lot more. I asked if I could speak to the manager and was told "He is on break and he'll just tell you the same thing." He told me that if the room smelled they would spray it and that it had a balcony so I could open the door. I asked if I would be able to change rooms in the morning and was told that the hotel was sold out and they would not have another room available. He then checked me in and announced my room number as he gave me the key. As I did not want the man in line behind me to know what room I was in I asked for another room and if he would simply write down the room number this time. His reply was "That's the only room we have".
Annoyed and running late I went to my room.
After a long wait for the elevator I walked into the smallest hotel room I have ever stayed in. Of course it also smelled like I was standing in an ashtray! This hotel is right on the highway and before I even opened balcony door I could hear the noise of passing cars, but with the door open it was like I was standing on the side of the road. I soon discovered that there was only a only tiny closet that would not hold all of the clothes I had brought for my two day stay, and the bathroom was just as small! There was also no dresser and no place to store anything. I called the front desk and asked to speak with the manager. He said that they did not have another room, but they would try to find me a non smoking, king room in the morning. I said that I would like a larger room if at all possible and was told "The buildings round, all the rooms are the same size." I did have them come to spray the room, but now it was like I was standing in an ashtray smelling a flower...
I spent a sleepless night in this small, smelly, loud, little room and in the morning called down to see if another room was available. I was told that I could move to another room with a king bed, but it would also be a smoking room as that was all they had. I decided to stay in the room with two beds so that I could use one of them as a table and dresser!
When I was leaving for breakfast, the maid asked me if I wanted my room cleaned. When I told her that I did she seemed disappointed!
The pool area was nice, but you can still hear the traffic so it is not very relaxing. It is also very small and not big enough to have more then a few people there before it begins to feel crowed!
My second night was even worse due to the fact that I could hear the TV in the room next to mine. The TV sets are mounted on the walls, so it is very easy to hear them from room to room!
As I checked out I asked for a discount do to all of the issues that I had had and was told "You should have said something. We could have moved you to another room." I told the clerk that I had said something and nothing was done. ! I also noticed that I was charged $18.00 a night for parking, but I did not have a car! These charges at least were removed from my bill!
When I asked my sister why she had picked this hotel for her guests she said it looked nice and it was the cheapest. I told her you get what you pay for! I would have like to have paid a bit more money and had a nice stay in LA and most of the family agreed. This hotel does "look" nice, but if you want to enjoy your trip, don't stay here!
I stayed at this hotel on the 16th of August. Just for one night. I thought the hotel was very nice. Great rooms a little small but, for one night I thought it was great. The bed was very comfy! It is right off the 405 freeway.. I could not hear the traffic at all.. The location was great for me. But, I would recommend a car if you are staying at this hotel. But, I would recommend a car if you visting California anyways! You need a car to get around in Cali.. I live here and there are to many things to see in Cali! I give this hotel a 4 to 5 star rating!! I don't think its a 3 star at all!!! Front desk was great!
I was very hesitant to go to the Angeleno since I normaly only stay in 4 star hotels. I arrived there to be extremely suprised and enjoyed my stay tremendously. The hotel is newly renovated. The bedrooms itself are on the smaller side although the bathrooms were quite large. The service couldnt have been better, from the valet to the manager they couldn't have been more helpful. The pool was nice and clean with a nice small gym off of it. It's centrally located not to far from Hollywood, Beverly Hills and all the beaches. The Angeleno made my first trip to LA a really wonderfull experience!!!
The Angeleno Hotel was a lifesaver!!!!
My family from Ohio was on a trip to California for 10 days -- 7 in LA and 3 in SD. Originally, we had our hotel reservation at the Comfort Inn & Suites in Hollywood for all 7 nights we were staying in LA. There was a huge problem at the Comfort Inn (see my review on this hotel!!!!!) and fortunately while we were waiting to check in there I called around and the Hotel Angeleno had rooms for us for all 7 nights. With AAA we received a rate for right at $150.00 a night.
My daughter was attending basketball camp at UCLA and this hotel is only 5 minutes or so from Pauley Pavilion so that worked out great. We didn't consider this hotel earlier because it wasn't really near any attractions, however we had a car and it didn't matter anyway.
This hotel is located right off of the 405 and is a short distance away from the beaches of Malibu and Santa Monica.
The 17 story hotel is a former Holiday Inn and has undergone a huge renovation recently. We were VERY PLEASED with our stay here.
The valet parking is $18.00/day which is a little steep but we ended up being "comped" our entire parking fees which was just great. The valet parkers work extremely hard and are very, very pleasant. The front desk workers were helpful as well. Several times they printed off directions for us on how to get somewhere and were informative on some ideas we had during our trip.
All rooms here have a private balcony. The room we had was on the backside and faced a group of condiminiums. Some face the 405 and others the parking lot. Our room had a HUGE bathroom and all the necessities and the shower was awesome. We kept some of our luggage underneat the sink it was so large!!!
The beds were incredible. They were high off the ground and very soft. We had a double bed room and both beds were good size. We had a flat screen TV and it had a great picture. There were drawers and a closet to store our clothes in too. We did not have a desk, but did not need one anyway.
The restaurant/night club on the 17th floor appeared to be very nice and it had a great view. We didn't eat there as a family although my spouse went there to get a take-out cheeseburger.
Overall, this was a great experience for my family. What looked like a total disaster to begin with ended up being just a great week for us in LA. I highly reccommend this hotel to all of you. This is a very clean hotel. The pool area is nice and has a workout room with weights and treadmills attatched to it.
Great time !! Nice staff
We stayed here a Friday and Saturday night. We checked in late but had called ahead of time to inform them of our late arrival. Once we arrived at our room, it wasn't what we had booked and immediately called to the front desk. We were told they were full for the night but could move us tomorrow. The room we were in was a nice executive room. Awesome beds and LG Plasma TV for a nice touch.
The next morning we got up, got ready and went to the lobby. We inquired about the Getty Museum and were pleased to have the staff offer to drive us to the Getty and pick us up later in the evening. We had our car but nice to not have to move it. Great !!! Once we arrived back to the hotel we checked out the club "West" on the 17th floor. Music, bartenders and drinks were top-notch. Reminded us of the nightstops in Las Vegas. It was a busy day and we never did move rooms as the executive room was real nice with a great view.
Since there had been a mix-up, when we checked out we were comped our parking ($18/night) and our adult beverages Saturday night (approx $70).
Nice staff, great service.
We will definitely return !!!
Nice place, we'd go back
We liked getting a brand-new room (newly renovated) for $50 off because they weren't finished renovating the restaurant, pool and gym. We also got free continental breakfast, which was better than average.
We thought it was worth it to upgrade to the executive room. You get a desk and plasma tv, and you are on a higher floor. This cuts down on the traffic noise, which really wasn't bad at all. Mostly came through as "white noise" and didn't wake us up.
Staff was nice. Housekeeping kept trying to get us to move along in the morning so they could clean, but would also ask us if we needed anything special like extra towels etc.
Good central location, and near the Getty (which was great).
Doubt I will stay here again
I am a sucker for boutique hotels when travelling for non-business. This hotel was recommended to us by an agent. It is hip, newly renovated, and the morning breakfast is great. The plus-side is that the place is new and have a modern & new feel to it.
The ROOMS are small. Looks quite similar to their website. For some strange reasons, they gave my husband and I a handicapped room. Were we informed in advance? No. Even so, the room for handicapped
is fairly small. It has some nice touches like bedsheets with more than 400 threadcounts, flatscreen TV....but there is no writing desk....which we were told we need to "upgrade". Yes, you got to do your computer stuff ...on the bed !! Considering price, I don't think this hotel is good value.
On SERVICE. Frankly, it ---. The staff are not very responsive or helpful. They don't seem very much motivated either.
On LOCATION. It is in an exclusive area, but next to a highway. So it is NOISY. There is absolutely NOTHING around to see. You definitely need a car to get around if you are staying in this property. There is a BIG BLUE BUS bus-stop right in front that can take you to Sunset Boulevard/Hollywood. Be prepared to burn 45 minutes of your time on the bus.
We could not cancel the reservations without a penalty because we went through an agent for the booking. So after three nights, we are checking out and moving to the Westin Bonaventure. Not boutique but I think the HEAVENLY BEDS will make up for it.
Convenient Location, Noisy, Some Rough Edges
Knew we were taking a chance since the reservation staff explained they were still under renovation. Got a Saturday night rate of $151 for two doubles, which seemed reasonable for the area.
Location is convenient especially for Getty Center, UCLA, Westwood, etc.
But "convenient" also translates to right next to the 405 freeway and lots of traffic noise.
We were familiar with the location, but assumed that better sound-proofing would have been part of the renovations. We initially were given a room that directly faced the freeway, but requested to be moved. They moved us a few rooms over which lessened the traffic noise somewhat, but we were bothered by the noise from the ice maker in the hallway and hallway conversations. Also contributing to the noise factors were the in-room HVAC (wall unit) and toilet flushing.
In general, I'd say that I had a better impression of the hotel from their website vs. our actual experience.
Because the restaurant isn't open yet, the hotel is offering a nightly wine/appetizer and morning continental breakfast in the lobby, which is a nice touch. These were certainly adequate (although I won't go so far as to say deluxe), but it was frustrating that we were quoted various start/end times on the website and by different staff members. There were several of us in the lobby that waited almost an hour for the staff to get the Happy Hour set up.
Staff was nice, but I'd say overall they seemed pretty "green."
Overnight parking (valet) is $18, which was not communicated on the website nor by phone reservation staff. And there is no self-park option, so be prepared to add that cost on. We noticed that they had a hotel shuttle (a Cadillac Escalade) but we didn't use it.
We ate dinner at the very near-by Bel Air Grill, and had great service and food.
Once complete, should be a wonderful place
I did not originally plan to stay at the Hotel Angeleno knowing that they were still renovating parts of the hotel, however my plans changed and I ended up staying there for two nights. I was pleasantly surprised by how much I really enjoyed staying there. As soon as you drive up to the hotel, valet opens your car door, gives you a warm and friendly greeting, then assists you with getting the luggage out of the car. I've traveled many places and have dealt with valet at numerous locations, but the friendly service that they have at this hotel starting the moment you drive up to the hotel is simply exceptional.
I walked into the hotel expecting the lobby to still be under construction. I was wrong. I had previously stayed there on business when it was still the old Holiday Inn. Since then they have turned the lobby into a beautiful and welcoming area for hotel guests. When I came in they were also serving wine in this candle-lit lobby (partly to make up for the restaurant not being open yet, I'm sure). The front desk and bell staff were extremely helpful, courteous, and speedy during check-in.
I got to the room tired after a long day of traveling to find myself in a small, but very beautifully remodeled room. The bed was very comfortable and there was a new plasma TV in the room. I went out on the balcony to a beautiful view of the city. It was a little noisy since I was also facing the freeway, but it was not bad at all once the balcony door was closed.
The next morning they offered breakfast in the lobby. It was really nothing spectacular as it was simply a small continental breakfast, but nonetheless it was still quick and good enough to start the day off with.
The run-down: The rest of my stay was wonderful. There was a little bit of construction noise in the morning, but it was tolerable. The hotel does not yet offer a restaurant since it is also under construction. This hotel only offers valet for parking at $18 per day however I've been in LA enough to know that is actually standard. Often times it can cost that much to self-park overnight in LA. Most importantly, however, is the quality service that the staff at this hotel provides. There were a few minor gliches here and there but I'm sure it was due to the fact that they did just open recently and are still working on getting everything up and running correctly. Either way, the staff did everything they could to make my stay comfortable. I was very pleased and will be returning on my next trip to LA. Another important note: this hotel is in a prime location between Beverly Hills and Santa Monica. I'm sure once they finish the renovations, this hotel will be top-notch!
Angeleno in the heart of SoCal...
Stayed here for work. This use to be the old spherical Holiday Inn that I would see while driving down the 405 on my way to school in San Diego. Always wondered what it was like inside this weird looking hotel. Now I know.
It's 7am on my last day here and I'm awaken to pounding hammers and the sounds of drills. I understand renovation, but c'mon guys...7 freakin' am!
I also didn't like the fact that there wasn't any self-parking...and oh by the way, overnight valet parking (for guests even) is $18.
On the bright side, the beds were nice.
Where's the nearest Marriott?
TripAdvisor Reviews Hotel Angeleno Los Angeles
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