How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- TV Channel One Russia
- Free High-Speed Internet
- Room service
TravelPod Member ReviewsHotel Ambasciatori Florence
Beautiful room overlooking the train station and a beautiful view of Florence. Our room had a balcony with two access doors, one in the bathroom and one off the main room. We were a little worried about noise from the train station, but you could NOT HEAR A THING. They did a wonderful job insulating the doors, it was quiet. Beds were comfortable, bathroom modern and clean. It also was close to all in Florence, within walking distance to the shops.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Ambasciatori Florence
Good Hotel but disappointing final night
We stayed in this hotel in December 2004 - Got a great deal on Deckchair.com (4 nights for price of 3). We were pleased with the hotel room when we walked in - rooms are spacious with a lovely big marble bathroom. We were on the 5th floor & had a large balcony but the views around the central station are not too excitng. Location perfect for seeing all of Florence's sights & stones throw to the station - great for a trip to Pisa or Sienna. Staff were helpful but a lack of Florence literature in lobby or room. Buffett breakfast was very good (try the frozen yoghurt machine!). Our trip was slightly marred by our room being broken into on the last night whilst we were sleeping (along with 2 others) - The burglar had climbed up all the balconies to the 5th & had apparently tried to enter all of the rooms on each floor. Our inner bathroom window had been left open (not be me or my husband) giving the thief easy access. Just one of those things - I would stay at the Ambasciatori again but would make sure that balcony doors & windows were locked at all times!
All you could want in a Hotel
I just returned from Italy and took a train from Rome to Florence and then on to Venice. You can imagine our pleasure when we discovered the hotel was situated steps from the train station. We were two women traveling alone and hauling our luggage from city to city, on and off trains. The hotel was clean, the staff friendly and helpful, and the breakfast the best of the three hotels we stayed at. The view of the square was perfect, as well as being the location for picking up the tour and public buses. With all the walking we did this was a bonus. In spite of being in a busy area, it was very quiet at night and we had no problem with noise. It was not 5 star but it was a great value for the money and everything we could ask for in a hotel.
Good hotel, great location
Stayed 3 nights over the August bank holiday 2004. Located opposite the train station. Good clean room with sound proofed windows. Friendly staff. Decent breakfast. Only 10 minute walk to the centre.
We stayed here for part of our wedding celebrations in Italy.We had 10 rooms booked and none of our guests had a bad report about the hotel. The hotel has a great location, close to the train station & just a short walk to all the main sites. The breakfast was very good, all our rooms were clean and we found the staff very friendly and helpful. We would stay here again if we return to Florence in the future.
The location of this hotel was perfect as far as we were concerned. Easy walking distance to major sites. Great restaurants within walking distance, too. Hotel was very clean, nicely appointed rooms, and huge beautiful bathrooms!! Breakfasts were crowded with tour groups, which made it a long wait for a cup of coffee from the coffee machine!! Directly across the street from the train station.
When we first saw our hotel, we were a little worried because it is literally directly across from the train station. We figured we would be up all night listening to noisy trains coming and going. We entered the hotel and were delighted that at least the lobby surpassed our expectations. It was very nicely decorated. The attendant at the front desk was very helpful at straightening out our reservation, which Travelocity messed up completely. Travelocity reserved us a single room, instead of a triple, at the triple room price. Once we got to our room (# 315) we were delighted to see that the there was a king sized bed and a single bed in an adjoining room. Taking a 4-year old with you to Italy isnĀ t exactly romantic, but having the adjoining room gave us privacy! The room was very quite all night long. We didnĀ t hear any trains or anything until about 7:30 a.m. when the buses started their routes for the day. There was a bus terminal right below our room. We didnĀ t mind the noise then because we were already getting up and ready for the day. The breakfast was great. Even my ultra picky 4-year old was satisfied with the selection of food. The hotel was in a great location. Everything was within a 10-15 walking distance. When we go back to Firenze we will be staying here again.
This hotel was very well priced. Our room was very nice, clean, new furnishings, everything worked, good hot shower. It is right outside the entrance (right entrance if you are getting off a train) of the Santa Maria Novela Train Station. Our room had an okay view of Santa Croce, although you couldn't escape seeing the ugly dome next to it.
The breakfast was very good in a nice room. There are decent restaurants nearby, up and around the corner is the Italian equivalent of a dollar store where you can buy beer and soda more cheaply than from restaurants. The train station is dirty and not pleasant at night, but it did not seem particularly dangerous. The prices are good, but beware. We booked a big room, junior suite, and we got a regular room.
The room was fine, and I asked the desk clerk, and he said that was an error because there was no way to get a junior suite at that rate. I had kind of thought it was too good to be true, the markup over a regular room was three euros, so I didn't complain; although there were other people crowding the desk and complaining about things. I on the whole had a positive experience.
Florence for wedding anniversaries
The hotel was excellent, staff very warm and friendly and helpful. Food superb with more than enough selection rooms most comfortable, clean and well maintained
In respect of location, very good, within walking close distance of nearly all main sites to visit. Hotel location to railway station, perfect, as was airport station from airport. Train travel comfortable.
when travelling to Florence journey good, 1hr 30mins, on return to Pisa, need to select train time as we stopped everywhere, making journey 2hrs 20mins. Eating out in Florence is quite expensive, more so cost of drinks. Overall a worthwhile and most satisfying short break and would consider it good value for money, thankyou
Watch out! It looks good, but it's a terrible hotel
We stayed in the Ambasciatori Hotel for four of the longest nights of our entire trip! We had six hotel rooms for our 12 member family. There were problems with all of them! The first hotel room I had had a balcony that overlooked the train station. The balconies on this floor were all connected. The door to the balcony not only did not lock, it didn't even close all the way. I refused to stay in this room. They told me that they had one room in which the person had not arrived and they would switch with that person. This meant that they had no intention of fixing the problem - they were just foisting it off on someone else who had no choice. One of the rooms had standing scummy water in the bidet. Although we informed them of this problem, the water stayed there for our trip. One of the rooms had no hot water. One of the rooms smelled like a combination of vomit and cigar smoke. When we complained about the smell, they said they would spray it to get rid of the odor. They never did this in four days. When we left we had to wash all of the clothes to get rid of the smell. The maid shut the air conditioning off every time we left the room. At the time we were staying there, the temperature was about 105 degrees with 90% humidity.
We left notes in Italian, sign language and English asking her to leave the a/c on because it would take about 4 hours to cool down once we returned to the hotel. She ignored or tore up the notes. Of the six rooms with refrigerators, five of them were broken. None of the rooms with internet service had service that worked. Although they had satellite TV, most of the channels were very fuzzy. The only English speaking channel was CNN, although they advertized that there would be more. The elevator was broken about half the time we were there. The afternoon clerk (male) was very friendly and helpful, but the morning (female) clerk spent most of her time on the telephone (not realizing that we could tell that she was talking to her boyfriend), and was very put out every time she had to give us a key. We ran out of cups and toilet paper because they were never replaced in the time we were there. Whether or not we would get towels was also a gamble. Two of the rooms had their bedspreads removed by the maid the first day, and had only a top sheet on their bed for the rest of the stay. We never found out why. The hotel was supposed to have been renovated in 2001, but there were many places still under construction - walls missing, etc. - and construction dust was everywhere! You had to beat the chairs in the hallways to get rid of the dirt before you could sit down. The rooms were not soundproofed as advertized. We could hear everything from the train station in front, the bus station in back, and the people in the room next door. In fact, I really enjoyed myself listening to people not in our party yell at the front desk people about the problems in their rooms. I will say that the lobby and breakfast room were nicely decorated, and the breakfast was decent.
Perfect, Perfect, Perfect!
Being an avid traveler with fine taste we were pleasantly surprised to find the Hotel Ambasciatori in Florence. With no prior reservation and no knowledge of Florence when we finally arrived, our experience was so perfect at this hotel that I must write a review for other travelers to read. Although a perfect hotel for any traveler, if you are an American you will especially love this hotel as it fits into our style and the price is most definitely right. It also is very Florence so that you are not left feeling that you did not get the Italian taste. This three star hotel should be rated a four star. The room size is average in comparison to an American Hotel or Resort, yet the room size is good compared to our other experiences in Italy. The room looked as thought it had just been renovated as in new, we felt as though we were the first to stay in this room. It was perfectly decorated with a modern flair that left me feeling ahhh--something normal. The ensuite bathroom was loaded with marble and the room had a terrace with a view of the train station below but a fabulous view of the Tuscan hills in the background. You will want a high floor at this hotel. This was the only hotel we stayed at with a terrace and it is large enough for both me and my husband to stand on and smoke and marvel at the beautiful views (about 5x7ft approx.). The glass double doors leading to terrace allowed for a view even when not on the terrace. The cleanliness of this hotel is spotless and I do mean spotless--not a speck of dust to be found. The lobby and entrance way was very charming and large. There is also a nice meeting room. Breakfast was included as in all European hotels and was satisfactory if not similar to most hotels in Italy in this price range. Our room included more than one English speaking television station and although the satellite was not working in our room, we were able to go to the bar in the hotel with working satellite. This allowed us to catch up on the events of the war which English. The only disappointment at this hotel was that six drinks at the bar set us back 55 Euros (about $10.00 per drink including gratuity). The bartender gave us excellent service albeit, however. The internet connection in the bar was also not working and we were able to chat with the computer troubleshooter who was called in to fix it. Although he could not get it fixed, he explained to us that it is normal in Italy for the systems to malfunction. The conversation with this fine Italian gentleman was far better than surfing the web as he spoke perfect English and we enjoyed his insight he offered us on Italy. He also gave both me and my husband American handshakes which we of course appreciated.The service at this hotel was exemplary. Which leads me to the most wonderful part of my visit and that would be the ultimate classy front desk man on duty during our stay, who booked our room when we arrived. Tall, attractive, professional and conscientious, He went out of his way to look up restaurants for us and catered to please our needs. He was also very fast and could handle a large group at once while continuing to meet our small needs, while switching from Italian to English without breaking for breath, I was impressed and told him so. He told me--"shh! Don't tell anyone"Sorry Corrado, you are just to good. This man gave me the feeling that he is concerned for the guest and wants your stay to be the best offered. His sense of humor was charming and although the rest of the staff was equally professional and helpful, they lacked the personal touch we received from this gentleman. It was the best service we had in Italy. Now for the location of the Hotel, one could not do better. There is a parking garage below the hotel, it is easy to get to from the autostrade (highway) with out having to go through to much crazy traffic. Once you experience driving the autostrade or worse driving through the city center of Rome (which by the way makes driving in New York City look easy) you will appreeat sights of Florence and is across from the bus station. The location is perfect and given its location, I was rather surprised that the noise level was almost non-existent, a big plus. Park your car and don't retrieve it until you are done with Florence.As for the price of the room. We paid 120 Euros for what we felt should have be rated a four star hotel. Now for us American savvy shoppers, and if you any idea what hotels cost in Italy, this was the deal of the day. All this service for only this price. This made me very happy. We stayed at this hotel on the night of March 19th, 2003, with no advance reservation. By the way the hotel was booked full for the following night.Any traveler knows that when you are in Foreign country and doing the crazy driving thing and walking tourist thing, it is refreshing to retire at night in a place you feel comfortable with. In Rome, I remember feeling that I did not want to go to my lumpy bed at night and even considered my VW rental as a better alternative sleeping arrangement. In Florence, we looked forward to our return to the hotel and actually did not want to leave it. I highly recommend this hotel if you are going to Florence. And if you are lucky to have Corrado working when you arrive, all the better.I have no professional association with this hotel, had no knowledge of its existence until after we had parked and saw it located above the parking garage, (along with three other hotels) and am receiving no benefits to writing this review. I am such a picky traveler that a hotel has to be really exceptional for me to take my time to write a review. This is my way of saying thank-you! Grazie! Arrivederci! Ciao Corrado!Location *****Service*****Value*****Cleanliness*****Amenities/Conveniences***** (given the notorious computer and satellite problems in Italy, the attempt to offer and fix these services deserves a five star rating nonetheless. Two lifts, climate control, business' meeting rooms, breakfast room, lounge, lobby, parlor room, tservice, etc.Sincerely, Christina WriedenBoynton Beach, FLchriswrieden@hotmail.com
TripAdvisor Reviews Hotel Ambasciatori Florence
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