Hope Street Hotel
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Historical Traveler Reviews Hope Street Hotel Liverpool
Poor Reservation System, Customer Service
I was incredibly disappointed with the way that Hope Street Hotel handled my most recent reservation. I used Hope Street Hotel's on-line reservation system to book a room. When I called to confirm my reservation - they told me that the room I reserved had been given to someone else - and they were now completely full. I complained that I had an email confiming my room - so they offered to find me another room in Liverpool. They called to tell me that they secured a room at the Sir Thomas Hotel - but when I showed up at the Sir Thomas the staff there cancelled my reservation as Hope Street did not contact them to confirm that I wanted a room! Stranded in Liverpool at 9 pm without a room - I called Hope Street Hotel, where the night manager David promised to get right back to me (I'm still waiting for a return call). I ended up staying 20 minutes away from the city center. Lesson learned: be very wary of the Hope Street Hotel on-line reservation system, call them immediately after making a booking, and call the day of your arrival. For such a classy hotel - their reservation system is amazingly poor.
A real find!
We stayed here for one night only and immediately wished we had booked for the whole weekend. We arrived at 6 p.m. and shown to our room by a very sweet guy - very polite. I have stayed in many 'designer, boutique' hotels and couldn't believe the space we had even though it was the cheapest room rate (115.00 for a king standard). As the least expensive room on offer I thought we would be cramped and the room wouldn't resemble anything I had seen on the website, but it actually excelled my expectations.
We were hungry and after taking a look at the menu of the London Carriage Works (the restaurant downstairs) we phoned to book. It was a Friday night and they were booked solid, but within minutes found us a table and served us drinks and fantastic food all night - and not at crazy prizes. I would agree with the last reviewer that the basement bar was a bit Siberia and not very exciting, but that really is all I can quibble about. Oh, that and the shower controls are so minimal I had to call the guy up to show me how to work them!
It was absolute bliss being there in the middle of the city and I really wouldn't stay anywhere else in Liverpool.
A great little hotel, we'll be back for certain...
We stayed at the Hope Street Hotel recently while visiting Liverpool for a wedding. Our room was upgraded (we realised later) and we had a very spacious, extremely well-designed room. My partner is always twitchy when we're visiting somewhere -keen to be off tramping the streets and seeing the city- but even he was happy to chill in this space. THe staff were very helpful and, we thought, hitting just the right level of formality and informality (for our tastes at least). Our only quibble was with the basement bar. In contrast to the rest of the place, this seems to be planned with little imagination or flair. Moreover, for a resident's bar, the door policy on a Saturday night left little to distinguish it from the surrounding bars - certainly, getting served was a long process and getting a seat was nigh impossible. More thought for the residents' requirements would help here.
However, I won't quibble too much. This is a stylish, welcoming, extremely comfortable hotel that did virtually everything right. It's also an easy walk from other interesting spots in this great city. We'll visit again, and are looking for excuses already.
Lovely staff, lovely hotel
I have just returned from Liverpool where I had the pleasure of spending two nights at Hope Street. The standard of accommodation and finish accommodation in a standard room was more on par with the standard that one would expect in a deluxe room / junior suite in a 5 star London Hotel.
The hotel's restaurant - the London Carriage Works is one of the best restaurant's which I have eaten in for a long time and is a worthy recipient of its good food guide award.
What makes Hope Street unique however is the staff. From the moment you enter the hotel to the moment you leave, you can't but realise how confident, pleasant and obliging they are. Everyone from the restaurant to the reception to the housekeepers, they just couldn't have been nicer.
I'll definitely be returning to Hope Street in the future.
Nice building but poor service
I am originally from Liverpool so know the city well. I am very pleased that Liverpool finally has somewhere unique to stay. But why do they have to staff the hotel with teenagers with a very poor attitude to customer service? We arrived at 1pm to be told our room would be available at 2pm (normal check in time). Returned at 330pm to find it still not ready - they had apparently authorised a late check out for the previous guests (not that they told us this at 1pm). Went to the room to find that it did not have a separate shower stall as promised in the description of a deluxe room. The teenager claimed that this was the only deluxe room in the hotel without a separate stall but offered to show us another deluxe room. When we arrived to find it was a twin, not a king, he claimed that it was usually configured as a king! Back to room one with promises of a free bottle of champagne as compensation. Coming back to the hotel later I was waiting for the lift along with a member of the front desk staff. The doors opened to reveal three dirty room service plates spread across the floor. The teenager simply said "After you" and only when I made it quite clear that I wasn't prepared to travel in a lift full of dirty trays did he think to remove them. Later when we called room service to remove our own tray no one appeared for an hour and a half so we ended up leaving it outside to block a narrow corridor.
The rooms are stylish though already showing some signs of poor work (the overflow cover on out bath simply came off in my hand when I tried to close it). Materials are not really up to scratch - the "marble" surround for the bath turned out to be badly cut plastic. But the real let down for the hotel is the staff who look very pretty but just don't have the experience to anticipate customer requirements. I don't expect fawning five star service in a boutique townhouse hotel but they need to improve on this effort.
Minimalism to the max
What a treat! Though the rooms are small sized, the facility is superb at what it does best - minimalism. Clean, neat, organized, efficient and terribly accomodating to its guests, I would heartily recommend the Hope Street Hotel to anyone seeking something out of the ordinary in an excellent, but not overcrowded location. We won't stay anywhere else in Liverpool.
Liverpool's best hotel by a mile
We booked at short notice into the Hope Street Hotel to celebrate our wedding anniversary. This is an exceptional hotel by any standards. Our top floor junior suite had a wonderfull split level open plan bathroom complete with wooden bath and fantastic walk in shower. On the top floor of the building it was simply furnished with exposed beams, stripped brick and leather armchairs. Best of all, it has fantastic king sized beds with beautiful, crisp, starched bed linien. The restaurant is a great place to people watch. It is very popular with visiting performers at the Philhamonic and the summer pops. The staff are young, friendly and keen to please. Great food and atmosphere and not bad value at all, as long as you keep off the mind blowingly expensive gin & tonics !
Fantastic, exceeded our expectations
We knew this was a boutique hotel but we were stunned when we got to the room to see just how nicely done and contemporary it was - exposed brick, wooden beams, light switches that go on and off with a wave of your hand. We borrowed a DVD for use on the wall-mounted flat screen and dvd player when we had some time to kill. The breakfast was excellent, the hotel restaurant looked good but you need to book well in advance, we didn't get a table. Staff very friendly and helpful. Would recommend a stay here....
Quirky quality should pull 'em in
This is a boutique hotel in the original meaning of the term: one which bears the indellible mark of its operators and provides a level of personal service often lacking in the big chains. Operations director Andrew Bentley and general manager Mary Colston woo their guests with a casual charm and confidence that sets the tone for your entire stay. As a local business man who brings many guests to the city I had to give it my own personal test drive and it passes my pinnickety standards with no problems. There are still some finishing touches needed (it's newly-opened at time of writing) but the rooms are fabulous and the restaurant and brasserie (divided by stunning glass sculptures) top notch. It sits within a delightful Georgian neighbourhood of classic townhouse and leafy squares and is on the road linking the city's Catholic and Anglican cathedrals. If you fancy dining out of the hotel nearby restaurants such as 60 Hope Street and The Other Place Bistro are great options. All in all, well worth a visit next time you're in Liverpool.
One to watch
We have just stayed at this hotel and although its not yet finished we can sense a hit.Although the standard room we saw was on the small side the room we eventually stayed in was fair in size.However the mezzanine suites are going to be terrific when completed,and the view over the city sensational.If your purse can't stretch to that opt for the junior suites. If you like minamalist urban meets scandic,exposed brick,wood and white,this is for you.However the opulance of the exterior has been lovingly restored and retained. It was noisy on the Hope Street side of the hotel,but interior double glazing should sort that out. The restaurant was very good and very busy,so make sure you reserve in advance.And the residents lounge was a great place to round off the evening. Staff were very friendly and efficient and actually looked as if they cared about their guests.Once this is up and running (and its not far off) this place is going to be great.
TripAdvisor Reviews Hope Street Hotel Liverpool
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