Homewood Suites Williamsburg
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Historical Traveler Reviews Homewood Suites Williamsburg
I've stayed here a few times and every time, I love it. The staff is great; location is central to everything in Williamsburg. If you don't have a car there is a Williamsburg shuttle very close to the hotel that will take you around town. I've stayed as a business traveler and then again as a tourist with my family and loved it every time. The breakfast is great since it's free. Huge variety. Highly recommend it to anyone traveling with family or on business. New dream beds are amazing - fell asleep quick and never woke up during the night. Newly renovated rooms are gorgeous!
Great location, nice hjotel
We stayed here over Columbus Day weekend. We were a bit worried after reading some of the reviews on here but were pleasantly surprised.
The furnishings and decor in the room looked new so perhaps the hotel has been recently renovated. It was clean and quite comfortable. The beds were nice (pillows were a bit soft) and the bedroom was spacious enough for the three of us.
We liked having the DVD player in the living room. While the kitchen was small, it was adequate. The ice maker was broken in the freezer but everything else worked. The seating area was not much but was enough for 3 or 4.
I was not impressed with the breakfast. They continued to replenish the food but the content was not that great. Cold cereals, yogurt, fruit, breads, scrambled eggs, waffles/french toast (frozen and you needed to toast it) and sausage patties were on the menu. Hot tea, coffee, milk and juice were available. I much prefer a cooked to order breakfast like those available at the Embassy Suites so perhaps I am spoiled.
The staff was courteous and always greeted us, whether we were coming or going. Parking was adequate and location is great. It is very easy to get anywhere. We would not hestitate to stay here again when we return to Williamsburg. All in all, it was a positive experience.
Nice place to stay
We stayed at the Homewood suites in February, 2005. Our room on was on the backside of the hotel and was very clean and quiet. The breakfast was very average. Nice indoor pool. Quick and easy access to Williamsburg and most of theh resturants in town. Rates in February were reasonable.
Great place to stay!
Stayed: January, 2005: From Jim's welcoming handshake and helpful hints of what to see, to the amentities in the room (1 bedroom, kitchenette, large bathroom with a separate sink area, living room) to those in the hotel (in-door swimming pool, complimentary breakfast) our stay was wonderful. Just down the road from Colonial Williamsburg, it was handy to eveything, and in a nice setting. Great value for the price, and lots of room for the four of us (2 adults and two young children).
Worst Hilton by far in the United States
This hotel was absolutely disgusting. All the rooms were gross. We were moved three times trying to find a halfway decent room to no avail. The front desk staff was unsympathetic and unprofessional. When we asked to speak to the manager a man with shorts and a T-Shirt on came out front. The "Manager" was covered in tattoos, not that tattoos are bad, very unprofessional. They did not take care of any of our request and charges us a ridiculous rate. I hope Hilton pulls the flag on this property because it is a Rotten Apple in the Hilton Family.
I booked a reservation through the hotel directly. When I went to check in, the front desk manager would not honor the rate. He told me there was a mistake and he would have to charge me almost $50 more. I showed him the confirmation letter that showed the guaranteed rate. He called the general manager on the phone, telling her I was Hhonors Gold and the other details. He hung up and told me that I was quoted the wrong rate. Without going into all of the details, he told me three times that I was going to have to pay a higher rate.
I told him very firmly but politely, that it was his employee that made the error, that she did not ask me all of the required information, that what I received was a legitimate rate and I expected to receive it as I had a print out showing the rate for two adults. He went into the back, came out 10 minutes later and said that he was going to honor the rate confirmed and only charge me for the extra adult which amounted to about $25 more. I told him no, I fully expected to get the rate confirmed which showed two adults.
Finally, after about 25 minutes of persisting, they let me check in at the exact rate quoted in my reservation for two adults. I am appalled that they could show such disregard for a confirmed reservation and give such a hassle over the $25-$50. The rate that was confirmed was good but not that great and certainly not worth the bad will that was generated.
The hotel itself was in good condition. However, it seemed as the hotel used the cheapest quality of everything it could. During the evening reception, the vegetable tray had old, slimy peppers and carrots on it and the potato chips were stale. All of the offerings were sparse and not very fresh. For breakfast, they had egg patties?, cold biscuits and funky sausage. There was not real butter but some cheap no-name spread. My room only had one bar of soap; none in the tub area. Things at this location were so lean, it made me wonder if the hotel used enough soap when washing linens.
I could list dozens of examples, but in the interest of space will just warn you to not expect the quality of a traditional Homewood Suites. I thought perhaps the hotel was going through hard times and had to cut back but I suspect the hotel needed to cut costs for other things. While there, I saw the general manager (who was very pleasant) and her husband drive a very late model 735i BMW and a Mercedes convertible respectively.
While the Embassy Suites in Williamsburg is in need of a dire renovation, I would stay there (although I would not pay $200 per night) as it is managed well and good quality products are used throughout.
Family of 4 on a weeks vacation. Couldn't stay at our original hotel because of run-down condition, so we called Homewood Suites. Had stayed in one in Peabody, Ma. that was nice. Homewood Suites was higher priceed, but place was in great shape and the staff couldn't have been nicer. The hotel is in a great location, near the restaurants and shops. Daily breakfast and dinner buffet was hit or miss, but the pool was clean, rooms were clean, roomy and quiet, towels were fluffy. Can't say enough good things about the staff. Forgot a backpack in the room when we left, and the hotel forwarded it INTACT to our home. We were pleased with our stay and will seek out Homewood Suites whenever we travel.
A great stay
The accomodations at the Homewood Suites was clean, comfortable and roomy. The staff was courteous and responsive. The complimentary breakfast had a large variety of foods both hot and cold. The location is central and convenient to Colonial Williamsburg, shopping and dining. All in all a great stay that gave us a great base of operations for our week long vacation.
Filthy - A House of Horrors
We made reservations at the Homewood Suites Williamsburg because we had good (or outstanding) experiences with other Homewood and Hilton properties. It would be a great understatement to say we were disappointed with the Williamsburg Homewood Suites.
The first room we were assigned was filthy: food in the sink apparently backed up from the disposer, dirty dishes in the dishwasher, unvacuumed carpets, dirty bathroom. After declining this room, we were shown another room almost as filthy. After we also declined this room, the manager on duty accompanied us to another room which she agreed was also not clean.
In each of the three rooms we saw, tables and surfaces had food particles, the tub and sinks had a layer of scum, the carpets were not vacuumed, the TV had multiple fingerprints, and the space between the refrigerator and the wall had not been cleaned in a very long time.
Also, the water in the swimming pool was a color different from that of any hotel pool we had seen.
Among the reasons we reserved Homewood were the included breakfast and light evening meal. The food we saw the evening we arrived was, at best, unappealing. (Other guests we encountered told us that evening's presentation was similar to what they had seen other days during their stay.)
Despite there being no server or staff person in the room, a "tip plate" was placed prominently in the serving area. Are not tips for service?
Because of the filthy rooms, we insisted that our reservation be canceled without penalty and that management find us equivalent accomodations elsewhere. Only after we checked into the alternate property were we told that we would be able to stay one less night than we had reserved.
If this hotel has, as it claims, qualified for "top ten" status within Homewood, it must be based solely on occupancy by tourists staying there for the first time who will never, ever return.
My advice to those considering this hotel is simple: go elsewhere.
Nightmare in Williamsburg
All we will say is our experience with this hotel is terrible. Any other hotel in Williamsburg would be a better choice. We will never stay at another Homewood.
TripAdvisor Reviews Homewood Suites Williamsburg
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